CEX.IO
Reviews 11
2 complaints
1.8
Unverified company
cex.io
Visit website
CEX.IO exchange is a successful and reliable platform for full-fledged trading, fast exchange and instant withdrawal of cryptocurrencies.
Cryptocurrency exchange
Website
Social media
Date of foundation
2013
Head Office
33 St. James's Square, London, England, SW1Y 4JS, United Kingdom
Types of support
Feedback form on the site
Help Center
Facebook
Twitter
Telegram
Support by phone
Languages
English
The owner of the company
CEX.IO LTD.
Manager
Alexander Lutskiewicz
Minimum entry amount
Verified
Cryptocurrency
  • From 0.0001 BTC
Fiat
  • to 20 USD
Unverified
Cryptocurrency
  • From 0.0001 BTC
Fiat
  • to 20 USD
Maximum input amount
Verified
Cryptocurrency
No limits
Fiat
  • to 100 000 USD
Unverified
Cryptocurrency
No limits
Fiat
  • to 100 000 USD
Minimum withdrawal amount
Verified
Cryptocurrency
  • From 0.002 BTC
Fiat
Not available
Unverified
Cryptocurrency
  • From 0.002 BTC
Fiat
Not available
Maximum withdrawal amount
Verified
Cryptocurrency
No limits
Fiat
Not available
Unverified
Cryptocurrency
No limits
Fiat
Not available
Exchange Commission
Trade Commission: To 0.16 for maker / To 0.25 for taker
Terminals
Author's platform
Age restrictions
From 18 years
Trading volume per day
93228230 USD
Number of users
3000000+
Number of cryptocurrencies
30
Number of trading instruments
3Cryptocurrencies, currency pairs, CFD
Margin Trading
Yes
Leverage
To 1:100
Tokenized assets
No
Free Demo Account
No
Types of accounts
Execution of orders
Market Execution (at market price), Stop Orders, Limit Orders, OCO Order
Methods of replenishment
Bank card (Visa/MC), Wire transfer, Skrill, Epay, Advcash
Withdrawal methods
Bank card (Visa/MC), Wire transfer, Skrill, Epay, Advcash
Account currencies
EUR, USD, Cryptocurrency, GBP, RUB
Types of cryptocurrencies
BTC, BCH, ETH, LTC, XRP, USDT, NEO, etc.
Licenses
Licensed
FinCEN No. 31000176194955 (Active)
ICO. NO. ZA059396 (Active)
GFSC NO. FSC1345B (Active)
Mobile applications
Has mobile apps (iOS / Android)
Trader training
Background information on the site
A way to store cryptocurrencies
Cold: yes
Hot: no
Fiat accounts
Yes
Scalping
No
Stop Loss and Take Profit Function
Yes
Exchangeability for fiat currencies
Yes
Basic verification
Necessary to increase the limits
Extended AML verification
API
Affiliate Program
RegistrationUp to 30% from referral transaction fees
Benefits
Quick registration procedure
The site of the exchange is convenient for beginners and professional traders
Official registration in the UK
High liquidity
Security
Affiliate Program
Disadvantages
Complicated verification process
Delays in withdrawal or transfer of funds (according to online reviews)
Company requisites
Overall assessment
8.1/10
Date of update
06.06.2022
    Address
    33 St. James's Square, London, England, SW1Y 4JS, Velikobritaniya

    CEX.IO is it a scam? Reviews and description

    Published: 22 December 2017 Updated: 6 June 2022

    CEX.IO exchange has been successfully and smoothly running since 2013 being one of the mass-marker resources for digital currency trading. This is that case in point for platforms which is well experienced in the market and considers it crucial, to provide its customers with maximum comfort resulting in smart service, rapid transactions, quick technical support.

    An however, is CEX.IO a scam artist or a reliable trading platform securing the safe trading, privacy of data and quick payout? We will try to answer these questions in CEX.IO exchange review.

    CEX.IO Review

    CEX.IO is one of the oldest an experienced platforms for trading and digital token exchange (here is the full truth about the crypto currency). Originally it offered cloud mining options, being the pioneer in providing this way of crypto currency mining, with that, its pool Ghash.io was in such a great request, that up to 42% of all bitcoin network powers accrued to it. When in 2015 the pool was closed, CEX.IO started offering to its users the crypto currency exchange services. Now over 700 thousand users are working with the resource and it’s far from the limit to its development. Apart from crypto currencies (Bitcoin, Etheteum, Dash, Bitcoin Cash, ZCash), the website supports also the widespread fiat currencies (these are RUB, GBR, EUR, USD), major pairs are BTC/USD, BCH/USD.

    CEX.IO is the exchange perfectly fitting the beginning token traders, too. Here is quite comfortable to be, easy to start. the platform service is well thought, no needless actions, the registration takes a few minutes. Then, after you purchased tokens you can immediately sell them at a profit. Comfortable terminal (among its useful options are instant or limit orders, order book, transaction history, different time frames, stop losses, leverage level trading etc.), 24-hours technical support, simple bitcoin calculator into fiat currencies, gainful referral program, instant token purchase and sale – these are the apparent platform advantages making your trading much more comfortable.

    Add here the high security level of the resource, free mobile applications available in Google Play and AppStore. Working with the platform you use TradingView, one of the most functional services for trading and technical market analysis, the option “Donations” (token payout) is also interesting and convenient for those, who has his own startup and website. It is good to know, that the platform doesn’t require verification for trading, but there are limits for payouts in this case. The digital currency purchase differs from other platforms, here are Fill-or-Kill orders  implemented, which are executed right after traders allocate them (if market conditions allow transaction performance).

    The company secures the high level of platform safety, for that strong authentication, virtual coins cold storage, data cryptography, SSL-certificate are effected. The verification procedure runs in several stages: a trader shall choose the document type, fill in his data and address, load it to the website. This process may seem to be taking time, but it passes very quickly indeed. Among disadvantages are limits for crypto currency trading without verification, minimum virtual coins.

    There are different feedback about CEX.IO, its official website is designed nicely, with user friendly browsing, discoverable (with detailed contact data, contact form, company history information, you may keep updated on new services implementation, all this makes the platform and differs from other crypto exchanges), supports several language versions (Russian, Chinese, Italian, English, Portuguese, Spanish).And though part of the information is yet in English (documents), Russian traders also feel comfortable working with the platform and can use all service options with no language barrier.

     

    Deposit and withdrawal

    CEX.IO is an exchange for any Internet user, offering the minimal set of deposit and withdrawal ways.  Adding and withdrawing funds is possible both in fiat money and virtual coins:

    • Plastic cards(Visa, MasterCard),
    • Bank transfers(SWIFT, SEPA),
    • Crypto Capital,
    • IOvoucher.

    Before you start working with plastic cards they are supposed to be bound to your account and go through verification procedure.

    Complaints against CEX.IO

    You can find in Internet lots of comments about CEX.IO. The feedback is various. Among advantages traders point the platform safety and utility, simple and clear operation principle, gainful crypto currency trading system, trading terminal, rapid verification, Russian version of the website, low commissions, comfortable trading for novices in crypto currencies, quick withdrawal to plastic cards.

    There is also negative feedback concerning such service issues, like long withdrawal, no contact with customer service, high commissions by token purchase on the platform, lack of tools for professional traders, minimum crypto currencies, long verification process.

    Regulation of crypto exchange CEX.IO

    CEX.IO LTD (CEX.IO exhange) has the legal seat in Great Britain (registration no.: 08757996), obeying the legislation of the country. The exchange is licensed by such solid financial companies like Kyte Consultants Ltd and FinCEN etc. More information find on the website in “Legality and safety”.

    Providing the complex of services to its users the company secures trading on the stable and safe platform doing its best to prevent fraud and criminal schemes. Special attention is paid to the platform safety, securing retention and privacy of data of platform users. Following standard and regulations of “AML/KYC” (anti-money laundering/detailed customer character research, «know your customer»), the company staff research the behavior of exchange users, their transactions, their personal information submitted for verification, monitor suspicious activity.

    To start working with the platform the trader has to use the recourse according to its designed purpose (trading, currency exchange), is not relieved from the responsibility for his actions including illegal ones, being contrary to laws of regulation country.  All customers shall realize the high risks related to financial markets, digital currency trading, crypto currency status. Passing his data on to third parties the user is supposed to bear the responsibility for any losses, thus the personal information leakage. The exchange has the right to suspend the activity of the customer on the platform, if he abuses law with his account (terrorism financing, human beings traffic, drug sale, arms trafficking etc.). All resource services are provided “as they are”, as technical failures and force majeure are possible.

    Check «Certificates and Licenses» on CEX.IO
    Check «CEX.IO use conditions» on the official website
    Check «AML policy» on CEX.IO

     

    CEX.IO is it a scam?

    For the time being the crypto currency exchange CEX.IO is one of the oldest platforms providing trading and virtual coins exchange. The resource operates successfully in the market since 2013 (as crypto exchange – since 2015), offering maximum capacities for traders of different level of competence. The robust and user friendly trading terminal, comfortable commissions, availability of most popular virtual coins and fiat money (RUB, EUR, USD etc.) for trading, quick registration and verification these are the crypto exchange advantages. The platform is that sample of the cooperation with users, by which the company considers it crucial to provide for its users really comfortable crypto currency trading conditions from the word go (how to cash in on crypto currency? learn here). The service is targeted at users from all over the world, thus there are the different language versions of the exchange official website, rich informational content, information about the company, intuitive interface. CEX.IO fits perfectly for Russian trader, too, which can trade here comfortable: the website supports Russian language, with all basic materials translated into Russian.

    The company is registered in Great Britain, operates under the law of the regulation country. Securing safe crypto currency trade on the website is one of its major concerns. For the purpose the up-to-date technical capacities are provided, for instance safe strong authentication, coins cold storage, SSL-certificate. For that to happen the company pays so much attention to verification procedure consisting of several steps. The exchange faced some DDoS-attacks, but the company managed to react on that force majeure in appropriate way, informing its users in advance about the cases.  This is the foundational prove that CEX.IO exchange is neither a scam, nor a scam artist, but a strong company for which is important to secure the stable trading, listen to its customers and provide gainful trading capacities and quick withdrawal with no issues.

    There is a lot of feedback in the Internet on the issue-related and special resources and forums, about trading on the resource, both positive (functional and user friendly platform, reliability and safety, comfortable commissions, quick withdrawal etc.), and negative ( mostly issues with withdrawals, with the feedback from the company etc.).

    Can we claim that CEX.IO is a fraud or a scam? It is not, since the company didn’t show any fraud activities, the customers also point among its advantages well designed service (safe and user friendly tools, quick verification, instant withdrawal etc.) and efforts to build long lasting relationship with traders.

     

    Conclusion

    CEX.IO exchange is an effective resource, the oldest in the market, which didn’t become irrelevant even today and keeps offering to its customers not only favorable crypto currency trading terms, but really comfort trading zone. Among its advantages are the robust and user friendly platform, low commissions, major crypto currencies and fiat money support. With a great number of loyal customers the company keeps growing securing stable and safe trading.

    CEX.IO official website is very comfortable for Russian-speaking users, for which the information in Russian is provided, 24-hours customer support, opportunities for trading rubles and using plastic cards. Now the editorial staff of FraudBroker.com project won’t consider the platform a scam. But we are waiting for the real feedback about the crypto exchange, which can not only warn users on the resource issues, but also effect its rating in the course of our project.

    Exchange Commission
    49%
    Transaction speed
    33%
    Reliability
    33%
    Technical support
    33%
    1.8

    Отзывы

      CEX.IO reviews

      11
      Add review
    • 1
      Rate the review 0
      0
      0
      Exchange Commission
      20%
      Transaction speed
      20%
      Reliability
      20%
      Technical support
      20%
      BIG SCAM, they are THIEVES!

      This site is a BIG SCAM! GET OUT! You will never get your money back!
      I made a first payment of 200€, then I wanted to to get my money back and then it gets complicated… obviously I have to make a £200 deposit to release my funds. Ok… I make the deposit. The customer service then tells me that my… Read more

    • Rate the review 0
      0
      0
      Hacked account, tech support does not respond

      Hacked account, tech support does not respond. Need help [email protected]

    • 2
      Rate the review 1
      +1
      0
      Exchange Commission
      100%
      Transaction speed
      20%
      Reliability
      20%
      Technical support
      20%
      I don't recommend it

      They do not let you withdraw money, they ask you to invest more.

    • 2
      Rate the review 0
      0
      0
      Exchange Commission
      100%
      Transaction speed
      20%
      Reliability
      20%
      Technical support
      20%
      Scam and Racism

      Thieves blocking the funds of ordinary people from Russia who are not involved in the conflict with Ukraine is racism and theft. Why didn’t they block the US for all their lawlessness towards small countries? I highly recommend not using this scam.

    • 1
      Rate the review 1
      +1
      0
      Exchange Commission
      20%
      Transaction speed
      20%
      Reliability
      20%
      Technical support
      20%
      Scam exchanges and crooks founders

      Before recent events, I recommended this exchange for the ease and accessibility of fiat currency deposit and withdrawal, a sufficient selection of trading pairs, the availability of margin trading through my broker, despite the low liquidity in many pairs, for medium and long term trading was quite… Read more

    • 1
      Rate the review 1
      +1
      0
      Exchange Commission
      20%
      Transaction speed
      20%
      Reliability
      20%
      Technical support
      20%
      Promised not to block and deceived

      Three days before they blocked it, they wrote on Facebook that they would not block clients from Belarus and Russia, people rushed to withdraw money, and then they quickly blocked the withdrawal. No need to hide behind the sanctions! Other exchangers do not block on the nationality, crypto is out of… Read more

    • 1.5
      Rate the review 1
      +1
      0
      Exchange Commission
      40%
      Transaction speed
      40%
      Reliability
      20%
      Technical support
      20%
      It is impossible to withdraw funds from CEX.IO!

      Politicized exchange with a low rating, blocked all transactions and opportunities for withdrawal of funds, zeroed verification!
      Why should ordinary citizens of Ukraine, Russia, Belarus, must suffer from the actions of some politicians!
      Thieves and swindlers.

    • Rate the review 0
      0
      0
      The exchange refuses to withdraw funds, stalling...

      The exchange refuses to withdraw funds, stalling for time, making excuses. It can be seen that the exchange is in England, and I am a Russian resident. I am trying to withdraw Just $200 in crypto. My cex.io account is more than 5 years old. Passed all 3 KYC. Maximum security enabled. I sit from the same… Read more

    • 4
      Rate the review 0
      0
      0
      Exchange Commission
      80%
      Transaction speed
      80%
      Reliability
      80%
      Technical support
      80%
      I withdrew money 2021-02-14, everything was fine

      I withdrew money 2021-02-14, everything was fine. the only disadvantage of this exchange is that there are no stops

    • 1
      Rate the review 0
      0
      0
      Exchange Commission
      20%
      Transaction speed
      20%
      Reliability
      20%
      Technical support
      20%
      The exchange has turned into a SCAM:...

      The exchange has turned into a SCAM: it’s easy to deposit money, but it’s impossible to withdraw it even with crypto.

      For several years I used this exchange successfully: hundreds of transactions, verified account, one card for input, one withdrawal address.

      After a short break, I poured $120… Read more

    • 1
      Rate the review 0
      +1
      0
      Exchange Commission
      20%
      Transaction speed
      20%
      Reliability
      20%
      Technical support
      20%
      I sent the exchange through qiwi and...

      I sent the exchange through qiwi and they never got to the deposit. I sent them qiwi and they still did not get deposited.

    • 3.5
      Rate the review 0
      0
      Exchange Commission
      60%
      Transaction speed
      80%
      Reliability
      60%
      Technical support
      80%
      Among traders the CEX.IO cryptocurrency exchange is...

      Among traders the CEX.IO cryptocurrency exchange is characterized as a reliable and successful platform for fast exchange of cryptocurrencies and full-fledged trading. However, many users on the Internet complain about the rather complicated account verification procedure. Many simply can’t go through… Read more

    • 2.3
      Rate the review 0
      +4
      0
      Exchange Commission
      60%
      Transaction speed
      20%
      Reliability
      60%
      Technical support
      40%
      terrible service! I demand selfies with a...

      terrible service! i demand selfies with a virtual card and even after replacing the card still hangs the old virtual one and demands selfies with it! no support service! loss of time and money!

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