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The exchange is considered one of the most popular platforms for trading cryptocurrencies and is in demand among Russian users.
Cryptocurrency exchange
Social media
Date of foundation
Head Office
F20, 1st Floor, Eden Plaza Eden Island, Republic of Seychelles
Types of support
Live Chat
Feedback form on the site
Help Center
English, Chinese, Russian
Tristan d'Agosta
The owner of the company
Polo Digital Assets, Ltd.
Tristan d'Agosta
Minimum entry amount
  • From 0.03 BTC
  • Bank card (Visa/MC): to 50 USD
  • From 0.03 BTC
  • Bank card (Visa/MC): to 50 USD
Maximum input amount
No limits
  • Bank card (Visa/MC): to 20 000 USD / per day
No limits
  • Bank card (Visa/MC): to 20 000 USD / per day
Maximum withdrawal amount
No limits
  • to 1 000 000 USD
No limits
  • to 10 000 USD
Exchange Commission
Trade Commission: To 0.125 % for maker / To 0.125 % for taker
Futures: 0.01 % for maker / 0.075 % for taker
Lending fee: 15 % / With interest received by the client-borrower
Age restrictions
From 18 years
Trading volume per day
470968504 USD
Number of cryptocurrencies
Margin Trading
To 1:100
Tokenized assets
Free Demo Account
Types of accounts
Execution of orders
Limit Order, Stop Limit Order
Methods of replenishment
Cryptocurrencies, Bank transfer, Simplex
Withdrawal methods
Account currencies
Types of cryptocurrencies
Bitcoin, Ethereum, Zcash, DASH, Litecoin, Monero, Dogecoin, etc.
Mobile applications
Has mobile apps (iOS / Android)
Trader training
Help section FAQ
A way to store cryptocurrencies
Cold: yes
Hot: no
Fiat accounts
Stop Loss and Take Profit Function
Exchangeability for fiat currencies
Lending BTC, USDC, USDT and more than 10 other crypto-assets for interest directly to your account
Basic verification
Extended AML verification
Affiliate Program
Registration 20% from trade fees
Simple and accessible interface, there is a russified version of the site
High turnover of trades and the possibility of credit
Low system fees for transactions
High level of security and fiat currencies
Convenient analytical and technical tools
No direct communication with technical support
Blocking of accounts without explanation
Company requisites
Overall assessment
Date of update

    Poloniex is it a scam? Reviews and description

    7 December 2017

    The crypto exchange Poloniex has been operating in the market since 2014. It’s considered to be one of the most popular exchanges in the world. Despeite it’s not the first such a platform on the market, it’s  in great demand among traders, as it provides a wide range of services for a comfortable and functional trade in cryptocurrencies. Poloniex currently ranks first in Ethereum’s sales volume among other similar sites, attracting a huge audience of its users.


    Certainly, you’re eager to know for sure whether it’s another fraudster or it’s a reliable and trustworthy crypto exchange, which guarantees safe trade with an opportunity to get a decent income and withdraw it without problems. We’ll try to answer this question here below.

    Poloniex Review

    As a crypto exchange, Polonix is still young, but it has already become the most popular trading platform for cryptocurrencies. Today, the number of its users is rapidly growing, it steadily occupies a leading position in the market, being considered one of the most reputable resources for trade and exchange of cryptocurrencies. The counter of visits to the resource on the site on average shows that about 30,000 users are constantly online. Poloniex can be found at the TOP-5 among all exchanges in terms of sales. It ranks first in terms of sales of Ether.

    One of the reasons for such a mind-blowing success of the platform is great opportunities for trade in cryptocurrencies, safe and profitable exchange of digital coins, lending. At the same time, the largest percentage of the audience, about 90% of the participants of the exchange, are interested in options for trading and currency exchange. For comfortable trading in cryptocurrencies (learn here how to make money on cryptocurrencies) their website offers a convenient functional terminal. You can make use of currency exchange charts with an ability to change the display period, add your own markers, use a variety of settings, oscillators, indicators and filters, convenient forms for orders for currency purchase (SELL, BY, STOP LIMIT ), an intuitive display of orders of traded pairs. Extended analytics (the price of a currency for the last day, the history of trade) will make trading effective.

    The platform is also interesting because traders are offered an impressive number of digital currencies: more than 120, many rare virtual coins are involved in the exchange’s turnover. On the exchange the following cryptocurrencies are available: Ethereum, Bitcoin, Zcash, Dash, Ripple, Litecoin, MaidSafeCoin, Factom, Clams, Dogecoin, Monero, etc. Each user at the registration on the exchange automatically opens a personal multicurrency wallet.

    The issue of security here is one of the most important in all such sites, as this sphere is always an attractive place for numerous fraudulent schemes. Thanks to a two-factor authentication on the poloniex com website, user accounts are securely protected. If transactions seem to be suspicious, the administration of the resource requests corresponding documents to confirm the identity of the trader.

    The resource still works and serves traders. It’s still the largest player in the market of cryptocurrencies (learn here whether cryptocurrencies are a scam). Moreover, it’s considered to be one of the best exchanges in the world.


    Replenishment and withdrawal of funs

    A stricking peculiarity of this crypto exchange is that it doesn’t support conventional payment systems, it works only with digital currencies. To engage in trading, the user is expected to transfer a digital currency to the Poloniex account. Replenishment and withdrawal are possible in the following cryptocurrencies:

    • Bitcoin,
    • Ethereum,
    • BitcoinDark,
    • Ethereum Classic,
    • Ripple, etc.

    If you want to transfer digital coins to the exchange or withdraw them, go to the poloniex.com site, then go to the «Deposits & Withdrawals» section, by clicking the «Balances» tab, then select the appropriate cryptocurrency, the operation: replenishment or withdrawal. The exchange has a commission, in general, users mark it as one of the lowest among crypto exchanges – its size depends on the volume of trades: the more the trader traded, the less his commission will be.


    Complaints about Poloniex

    On the Internet there are a lot of different reviews of traders about working on the crypto exchange Poloniex. It’s quite normal, as the financial resource is leading by the number of users working here with digital currencies. Among the advantages traders point to reliability and reputation of the market leader, functionality, advanced features and convenience of trading, a rich choice of tools and settings, a two-factor registration, low commission, rare digital coins.

    However, there are negative reviews too. Traders keep complaining about long withdrawal of funds, problems with technical support (for example, these are long answers, lack of communication, rather a low level of knowledge), support of only virtual currencies, blocking and deleting accounts without explaining the reasons , long verification, constantly emerging issues with access to the site for technical reasons. All of this makes traders seriously consider changing the platform.

    Regulation of Poloniex

    Poloniex, Inc. has a legal registration in the USA (Wilmington, DE) and it’s subject to the legislation of this country. The exchange is obliged to collect personal data as well as information about system passwords, computers, IP-address, cookies of users in order to improve the service; monitor the correctness of customer actions; to help customers with their problems; to prevent fraudulent or suspicious activities that are contrary to the laws of the country in which the company is registered. The organization is obliged to transfer data about its customers to third parties (partners, subcontractors, law enforcement agencies). More information is provided in the Privacy Policy section of the Poloniex website.

    Poloniex has the right to provide cryptocurrency trading services in certain states of the USA. Working on the site, the user automatically agrees that he or she will use the resource only for the intended purpose, without taking part in fraud, money laundering, financing of terrorism. In addition, working on the exchange, clients should be aware of all possible risks associated with activities in the financial markets, the status of the cryptocurrency, the risks associated with the operation of the resource (cyberattacks, technical failures). The company does its best to ensure the security of information and confidentiality of users.

    The company has a registration in the Financial Crimes Enforcement Network (FinCEN) (the registration number 31000091844018). It’s obliged to follow the norms of preventing any fraudulent actions. It’s also expected to track suspicious actions of users, provide all information about clients to state bodies, etc. Also, in accordance with the Anti-Money Laundering (AML)policy standards the exchange is obliged to collect detailed trustworthy data about its users (KYC). The organization provides services (the website and its information, payment systems, transfer of digital coins, etc.) without guarantees that some service will be continuously available. It’s because the work of services depends most often not on Poloniex, but on third-party companies, possible force majeure. More information is provided in the Terms of Use section of the Poloniex website.

    Read Poloniex’s Privacy Policy
    Read the Terms and Conditions for using the resource on the Poloniex website


    Is Poloniex a scam?

    The crypto exchange Poloniex is, undoubtedly, an excellent choice to trade in cryptocurrencies. It has high ratings and a serious reputation. Being one of the young companies, it was able to beat competitors with unique features, platform convenience. The exchange is popular around the world, it occupies the first place in terms of the volume of operations and user involvement. Today, the world-renowned organization keeps rapidly developing, thus proving that it’s not a scam. The terminal offers a large number of settings, functions and reports, which makes trading in cryptocurrencies not only comfortable, but also effective. The exchange offers trading opportunities, currency exchange, provides users with a personal wallet.

    Decent solutions to issues of security and reliability on the site poloniex com are one of the indisputable strengths of the company. The exchange’s soaring popularity, huge volumes of transactions and revenues – all this can’t be ignored by scammers, who’d like to cash in on the users’ oversight. However as the company develops, it improves the level of security of its trades. Traders are advised to pass a two-factor registration, and managers can also request documents confirming the identity of the user.

    On the Internet, there are both positive and negative feedback from traders about the resource, but one can’t say which of them dominate. Among the positive moments, one should mention its reliability and a good reputation, profitable trading, functionality and convenience of the platform. A correct reaction to the hacking of the stock exchange in 2014 and reimbursement of funds to users prove that this is not a fraud, but a serious organization. There are also enough negative reviews, and they often they relate to issues with the support service (these are long answers, lack of communication, etc.), problems with long withdrawal and verification, blocking of accounts, frequent problems with access to the site.

    Poloniex can’t be regarded as a scam now. It adequately and honestly fulfills its obligations to traders, steadily paying them money, monitoring the correctness of payment systems, ensuring sufficient safety to prevent hacking. Traders positively assess the company after the cyberattack, when the exchange paid users money from its budget. Do you still consider Poloniex to be a scam? It can’t be a fraudster because the company holds the leading positions in the ratings of such businesses. It leads in terms of the number of regular customers and turnover of funds. It offers an opportunity to trade comfortably and profitably.



    Today the crypto exchange Poloniex is deservedly considered the market leader. Despite this company is still quite young, but it manages to steadily evolve. Making a choice in favor of the exchange, the user can work in a convenient functional terminal with advanced settings and reports, favorable terms of trade, a possibility of exchanging digital currencies.

    It remains to be hoped that the management of crypto exchange is planning to eliminate negative moments. It’s expected to proceed with its successful development. Today we won’t label Polonix as a scam. However, the responses of traders that we expect to see for this review will not only be useful to the users of our resource, but also significantly influence the rating of the Poloniex crypto exchange.

    Exchange Commission
    Transaction speed
    Technical support


    • Scam

      Last week deposited R4800 worth of bitcoin to Poloniex to trade on my behalf. Before doing so l asked if there would be further costs before withdrawal. I was reassured by a one Agent Tristan that they do not have hidden costs. Before withdrawal l was asked to deposit R300 before the withdrawal could be effected. A friend advised me not to, because they would continue asking for more until you are drained to the bone. I lost all that and never got anything to this day.

      Reply to this review
    • Don't mess with POLONIEX!!! They froze withdrawals...

      Don’t mess with POLONIEX!!! They froze withdrawals to all clients on ETC since February 18… Today is the 8th of May! All can’t fix their wallets… And they undervalued ETC by $30 and sell clients’ coins at other exchanges BERESTS! Here is a link to the proof: (only PRO users can post links)

      Reply to this review
    • On December 18, 2020, I sent Pokadot...

      On December 18, 2020, I sent Pokadot coins (the equivalent of about $39,000 at the time of writing this complaint)
      The coins have not been credited to me. Here is the link and proof that they have the coins:

      The last answer from support was on January 19! Wrote that in me atypical transaction and they will need time. And then ignored.
      102 days have passed since the deposit!
      I have contacted the support of Polkadot, where I was confirmed that the transaction is successful and they have the coins on the purse.

      I am a client of the exchange since 2016. With not small volumes and here such an attitude. This is outrageous!
      Give me back my coins!

      Reply to this review
      • Roman Grigoryev 3 November 2021 at 08:52

        Hello Elena. My advice to you and everyone in general. Stop trading where you have not seen reviews, before you invest, read everything, check and then check again. Here's a link for all of you where you can play crypto, euros, dollars, whatever. You can read and check, to put it simply here is not asked to invest a million bucks. Put even the smallest 10 euros or bucks, even 1 dollar, and you will understand how to withdraw and how to raise the amount of money. https://****/***** I've been there for 6 months and haven't been out of money yet. If you don't believe this link, good luck losing a few thousand more. And also, only your bank can get the money back, it's already been there and done it myself. Goodbye. And if you think that about the link I told you a lie, then invest 1 dollar in it and play the game Kresh at 1.07 and you'll understand what I mean. If the case, write to help sort it out. This is my email address. ******@gmail.com

    • They want to verify the account, have...

      They want to verify the account, have already sent a bunch of documents, and they all write a week of no answer, send that picture, send this picture. apparently 1.5 bits will go sly assholes

      Reply to this review
    • They have a horrible exchange and horrible...

      They have a horrible exchange and horrible support. They completely ignored article 17 of their own user agreement when it came to withdrawals, which they froze when they were taken over by Circle, and froze two weeks early contrary to their official notices. Further, the support ignored the questions asked and then just started marking them as resolved while not answering them. They are just awful and just because you were lucky in that you didn’t encounter their «dark side» doesn’t mean they are white and fluffy. Good luck on Wormwood, you might need it.

      Reply to this review
    • It's not an exchange, it's a BLEEP

      It’s not an exchange, it’s a BLEEP. Stole 2 FA burglary money and 2 months later they write: We investigated the withdrawal from your account and determined that these funds were moved to an address that is not controlled by Poloniex. As a result, we are unfortunately unable to assist in the recovery of these funds.
      These 4 coins were sold within 39 seconds for just over 1.1 BTC. And the security service had no questions to the person who first logged into the account from another IP, and then suddenly sold for devaluation of 4 coins, or they do not have questions to themselves … And write that the funds were moved — REMOVED (ticket 995595)

      Reply to this review
    • Terrible tech support! They froze my account...

      Terrible tech support! They froze my account without explanation, I can’t get my account back for a month.
      For 21 days in a row I have not responded to support. I opened a ticket about 30 days ago.
      If you have any money in this exchange, then immediately withdraw everything and run from there!
      Ticket #1043651

      Reply to this review
    • That's a normal exchange. Do not believe...

      That’s a normal exchange. Do not believe these Chinese antibots. All works. Outputs, starts, etc..

      Reply to this review
    • Do not miss the verification of users...

      Do not miss the verification of users from Ukraine, I did everything as it is written, and no way. Requests an electronic passport. I will have to buy a plastic passport for the sake of the 20 dollars I have left there, ?????. Support is greedy and stupid, you say one thing, the answer is another, there is no concrete answer, what to do and why. They are silent at all.

      Reply to this review
    • They froze the account along with the...

      They froze the account along with the dough! Potderzhka disgusting, answers in a day or two. It feels like a robot writes the same thing!

      Reply to this review
    • Don't mess with a total scam...

      Don’t mess with a total scam

      Reply to this review
    • The exchange is a scam. Sent gas...

      The exchange is a scam. Sent gas and xem. Two weeks no more.

      Reply to this review
      • Danil 19 March 2018 at 20:04

        What does the support answer?

    • I don't know who all these people...

      I don’t know who all these people are who write that Wormwood has fierce scams, etc. You are probably crooked. I have been using for the second year — no complaints

      Reply to this review
      • Vladimir 12 June 2018 at 06:34

        And I was using it until I was forced to verify it... Before that everything was fine...

      • Eugene 30 August 2018 at 05:48

        Don't let them make you look crooked when they decide to overturn you. They have a horrible exchange and horrible support. They completely ignored article 17 of their own user agreement when it came to withdrawals, which they froze when they were taken over by Circle, and froze two weeks early contrary to their official notices. Further, the support ignored the questions asked and then just started marking them as resolved while not answering them. They are just awful and just because you were lucky in that you didn't encounter their "dark side" doesn't mean they are white and fluffy. Good luck on Wormwood, you might need it.

    • NOT withdrawing money! Withdrawal status - executed

      NOT withdrawing money! Withdrawal status — executed, in fact the transaction is not in the network and is not expected. SCAMMERS !!!!!

      Reply to this review
    • Good afternoon! Has anyone heard about the...

      Good afternoon! Has anyone heard about the Polonix exchange? Can I trade and withdraw if I’m in Russia? Is it worthwhile to register on the exchange and deposit your money if its status is unclear? What exchangers would you advise for a newcomer?

      Reply to this review
      • Evgen 10 August 2019 at 22:39

        gate.io no input and output problems, transaction processing speed is close to ideal from 3 minutes to 45 minutes, pairs are small, but the listing is quite frequent

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