Total reviews 2
1 complaint
ChangeHero is a cryptocurrency exchange platform where you can exchange BTC, ETH, LTC and more than 100 other digital assets. Credit or debit card transactions for exchanging into fiat are available.
Cryptocurrency exchange
Official website
Social media
Date of foundation
Head Office
Hong Kong, Wanchai, 178 Gloucester Road, Cninachem Century Tower, 31/F
Types of support
[email protected]FAQChatFeedback formTelegramTwitterFacebook
English, Japanese, Arabic, Chinese, Korean, Filipino, Malay, Vietnamese, Russian, Indonesian
The owner of the company
Herofintechs Ltd.
Minimum entry amount
No limits
No limits
Maximum input amount
No limits
No limits
Minimum withdrawal amount
No limits
No limits
Maximum withdrawal amount
No limits
No limits
Exchange Commission
Exchange fee: 0.5 % / for the best price bid / 0.7 % / for fixed rate
Author's platform
Age restrictions
From 16 years
Number of cryptocurrencies
Margin Trading
Tokenized assets
Free Demo Account
Types of accounts
Methods of replenishment
Bank card (Visa/MC), Cryptocurrencies
Withdrawal methods
Bank card (Visa/MC), Cryptocurrencies
Types of cryptocurrencies
Mobile applications
No mobile apps available
Trader training
A way to store cryptocurrencies
Cold: no
Hot: no
Fiat accounts
Stop Loss and Take Profit Function
Exchangeability for fiat currencies
Basic verification
Extended AML verification
Regulatory laws
UK law
Legislation in Hong Kong
International data protection law
FATF (Financial Action Task Force)
Affiliate Program
Registration50-80% from the profit of the service for referrals transactions
Round-the-clock support
Exchanges without registration
High speed of transaction processing
Quick answers from technical support
Beneficial courses
Selling and buying cryptocurrency for fiat
Simple user interface
High level of security
Possibility of round-the-clock exchange via Telegram bot
Not all pages are russified
Company requisites
Overall assessment
Date of update
    More on that
    Hong Kong, Wanchai, 178 Gloucester Road, Cninachem Century Tower, 31/F

    ChangeHero is this a scam? Reviews and description

    Published: February 3, 2022 Updated: 20 February 2023

    ChangeHero - exchange platform cryptocurrencies. With the help of the service it is possible to exchange BTC, ETH, LTC and more than 100 other digital assets quickly and securely. The service also allows you to exchange cryptocurrency into fiat currency and back using a credit or debit card. The platform does not have a trading terminal, a transaction request form is available from the homepage.

    There is no need to create an account, all operations are performed without registration. Only in case of suspected fraudulent actions the administration can request KYC verification. To understand if it is safe to exchange cryptocurrencies on the platform, we studied its work and compiled this review. It will allow you to understand whether ChangeHero is not a scam.


    Why ChangeHero?

    ChangeHero is a platform where you can exchange, buy and sell cryptocurrency using fiat. The service does not store user funds. Amounts for exchanges are immediately transferred to the trader's account. This ensures the safety of transactions. Since it is possible to conduct exchanges without registration, clients can be confident in the safety of their personal data. In addition, this format saves users' time, as they do not need to enter their account login information every time.

    You can exchange funds not only through the company's website, but also through Telegram bot, which is faster and more convenient, because you can make a transaction at any time in just a couple of minutes from a mobile device. The advantages of the site include:

    • Round-the-clock support.
    • High speed of processing requests.
    • The best prices due to automatic search for the best offer.
    • No need to register.
    • The ability to transfer fiat funds.
    • Simple user interface.
    • The ability to exchange via Telegram-bot.


    How to exchange cryptocurrency on the ChangHirow platform?

    To exchange cryptocurrency on the site it is not necessary to register. The user interface includes only information about rates, amounts and asset names. You can apply for a transaction from the main page of the site. If you need more information about the assets, you can go to the section with information about cryptocurrencies. They have price charts and other data about each coin.

    When a pair is selected, the type of transaction (best price or fixed bid) and an amount is entered, the bot finds the market with the best offer. If the best price is chosen, the best offer will be found; if a fixed bid is specified, it is fixed for 15 minutes so that the user receives the specified amount regardless of price fluctuations. Since the process is automated, you will get the result in a few seconds.

    At the same step there will be information about the minimum amount to exchange. For example, for Bitcoin this amount is 0.0013 BTC, for Ethereum - 0.01805 ETH, for Litecoin - 0.4511 LTC. After verifying the correctness of the data, click "Exchange" and in the next step specify the wallet address. You may be prompted to enter a return address in case the transaction is not processed. The next step will generate an address to send the money to. Fixed-rate transactions have a time limit of 15 minutes, as the amount is fixed at the time of application.

    It is also possible to buy cryptocurrency instantly with a credit or debit card. To do this, there is a "Buy or sell via VISA" button under the exchange request form on the home page. Select the currency for which you want to buy coins (euros, U.S. dollars and rubles are accepted), enter the amount and specify the wallet address, e-mail and phone number. Specify the data of your bank card and follow the one-time verification procedure. The minimum amount to exchange is 1 euro.

    To sell cryptocurrency and get fiat, select currency, enter amount, specify your email address and phone number. Enter your debit or credit card and execute the single check procedure. Select a transaction type and specify a return address. Copy the wallet address or scan the QR code to send the coins. The request will be processed within a minute and the funds will be credited to your bank card instantly. Also for fast cryptocurrency exchanges there is a Telegram-bot developed. In it, you can exchange different digital assets around the clock without registration and verification.

    Minimum and maximum limits for buying and selling cryptocurrencies per month depend on passing verification. Without verification, you can buy and sell coins up to €300 per month. After verification, you can buy up to €10,000 worth of assets per month and sell up to €15,000.


    Verification on the platform

    Registration and verification at ChangHirow optional. But the AML/KYC procedure may apply to transactions that have been flagged as suspicious by the company's automated risk prevention system. In such cases, the user must contact support via email or chat and provide a transaction ID.

    The AML/KYC procedure consists of confirming the user's identity and ownership of funds (in some cases). To do this, you must provide:

    • Photo ID (passport or driver's license) valid in the client's country.
    • Selfies with the specified document and transaction ID written on a piece of paper.

    Also, any other documentation may be required by the administration. The transaction will be completed only after the AML/KYC procedure is completed. The procedure usually takes no more than 24 hours. For more information about verification, you can email [email protected]

    If the user does not want to go through the KYC procedure, his funds will be transferred back to the original address. In this case the funds will be sent minus a network and service fee of 10% of the amount, but not less than $100 (equivalent).


    Deposit and withdrawal

    Since the service does not imply creation of personal accounts (there are only accounts for partners), it is impossible to keep money on the platform's account. You can exchange cryptocurrencies, sell and buy for fiat, making a transaction through the form on the main page.

    Cryptoexchange Commission

    ChangeHero processes orders in exchange for a commission of 0.5%. It is applied once to any transaction. The site also offers fixed-rate exchanges: the commission is slightly higher (0.7%) to cover the risks of volatility, but users always receive the same amount that was calculated when placing the order.



    The company has developed an affiliate program with several options for participation. You can attract acquaintances, place widgets of the service on your site or integrate API and get remuneration for user exchanges.

    Affiliate Program

    By inviting acquaintances to exchange cryptocurrencies using a referral link, you can receive from 50% of the service's profits from the transactions of the attracted users. To become a member of the program, you need to register on the site, copy the link or choose a banner. Depending on the traffic you can get 50-80% remunerations.

    The platform also offers to install a branded widget on its platform or mobile app. With them, visitors will be able to exchange cryptocurrencies without leaving the partner's site, and the partner will be able to make money on users' transactions. Advantages of using ChangHirow widgets:

    • Fast integration.
    • Gadget Support.
    • Without going to another site.

    To place the widget on the site, you need to copy the script and place it in the source code. Depending on the traffic, you can get from 50 to 80% from users' operations. Another way to participate in the affiliate program is to integrate the API into your platform with the ability to set your own commission. The service provides a stable API, the best rates and technical support at all stages of integration.

    Income on the affiliate program regardless of the participation option is calculated in BTC, and not distributed between different assets. Immediately after registration in the program, the partner receives bonuses in 10% to the first withdrawal and 5% to the second. The setting of automatic profit withdrawal at achievement of the certain sum is available.


    Complaints about ChangeHero

    There are many reviews of the platform on the Internet. Most of them are positive. Users note the high speed of transaction processing, favorable rates, fast solution of problems after contacting the technical support. Also to the pluses include the absence of mandatory registration.

    But there are also complaints about Users note that some transactions require KYC. But the administration warns that it reserves the right to demand identity verification. There are also complaints about the fact that the amount came less than indicated in the application. But such situations occur with those who choose the "Best Price", and this option does not provide for fixing the rate.

    If there are any complaints about ChangeHero, we'll be sure to post on social media. Sign up so you don't miss anything!

    Please keep yourself informed about news and complaints. We copy the most valuable information to social networks, so please sign up!


    Regulation of the crypto exchange ChangHirow

    There are a lot of platforms for exchanging digital assets, so it is often difficult for users to choose the right service for cryptocurrency trading. However, there are often unscrupulous companies that deceive their clients. To avoid this happening to you, study the documentation on the site of the service, reviews on the Internet and clarify whether the crypto exchanges or digital asset exchanger license.


    The contact section has information about the company and its legal addresses. Also published on the site are the user agreement, privacy policy, AML/KYC checks, and risk warning.

    User Agreement

    There are terms of use published on the site, which everyone must study and agree to. Thus, the client must agree that the administration may request to go through the AML/KYC procedure. It reserves the right to require additional information and documents to identify the person and confirm the source of funds. It is also noted that the company does not provide services for crypto-assets on deposits and accounts.

    There is information about the reasons why a "flat rate" transaction cannot be processed. In such cases, it is possible to return the funds to the address specified in the application or to the address provided by the user within 10 days.

    Customer Service

    You can get in touch with platform employees via live chat or email: [email protected] . There is a feedback form, answers to popular questions, and company pages on Facebook, Twitter, and Telegram.


    Is ChangeHero a scam?

    ChangeHero - a cryptocurrency exchange platform where you can exchange over 100 digital assets quickly and securely. Transactions with a bank card for exchanging into fiat are also available on the platform. Exchanges are available without registration, but in case a user is suspected of fraudulent actions, the administration may require an AML/KYC procedure. Transactions are available to users at the best price (the service automatically selects the most favorable rate) and a fixed rate (fixed for 15 minutes, so that the customer can get the exact amount).

    The commission rate of the service is low, applications are processed quickly, and support is available 24 hours a day. You can buy and sell cryptocurrency not only through the site, but also through Telegram-bot. Feedback about the service, mostly positive. Users like the speed of receipt of funds, quick responses of technical support, the possibility of exchanges without registration. Given these facts, we can conclude that ChangeHero is not a scam, but a fast and safe service for buying and selling digital assets.



    ChangeHero - a platform that has been operating since 2017 and offers fast exchanges of digital assets without registration. Available for sale and purchase for fiat, exchanges via Telegram bot, participation in the affiliate program. If you have used the service, leave a comment about it below this review.

    Exchange Commission
    Transaction speed
    Technical support


      ChangeHero reviews

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    • 1
      Inaccurate Review Rate your review 1
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      changeheroes are scammers and fraud companies

      They hold 18000 USD and then have stolen about 2000 USD from my transaction

      • Scammers
    • 4.8
      Rate your review 0
      Exchange Commission
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      Normal exchanger

      Everything went well. I exchanged btc to eth in 4 minutes.

      • quickly
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