ChangeNOW

Total reviews 11
5 complaints
1.9
Cryptocurrency exchange service with an excellent selection of assets, a lot of convenient services and quality technical support.
Cryptocurrency exchange
Official website
Social network
Types of support
[email protected]ChatFeedback form on the siteHelp Center
Languages
English, French, Spanish, Turkish
Company owner
ChangeNOW International ltd.
Age restrictions
From 18 years
Number of cryptocurrencies
190
Margin trading
No
Tokenized assets
There's
Free demo account
No
Methods of replenishment
Mastercard, VISA, Cryptocurrency wallet
Withdrawal methods
Mastercard, VISA, Cryptocurrency wallet
Account Currencies
EUR
Types of cryptocurrencies
Bitcoin, Bitcoin Cash, Cosmos, DASH, QTUM, Litecoin, Ripple, et al.
Mobile apps
There are mobile apps (Android)
Trader training
Blog, market news, price forecasts
A way to store cryptocurrencies
Cold: no
Hot: yes
Fiat accounts
Yes
Scalping
No
Stop loss and take profit function
No
Possibility to exchange for fiat currencies
Yes
Terminal capabilities
Exchange
Basic verification
No
Advanced AML verification
API
Yes
Affiliate Program
RegistrationPercentage of referral transactions
Advantages
Large selection of assets
Rate fixing during application processing
There are no limits on all deposits/withdrawals except cards
Lots of useful information
Mobile application
Affiliate Program
Disadvantages
No information about the company and license
Slow processing of requests, frequent delays and cancellations
Not all currency pairs are available
Overall assessment
7.1/10
Date of update
August 28, 2024

    Is ChangeNOW a Scam? Complete Review and Real Customer Feedback

    Published: 4 February 2020 Updated: 28 August 2024


    ChangeNOW – another offshore exchanger. However, it is notable for its functionality. Here is an excellent choice of currencies, many convenient services, and, as users are assured, competent support.

    Let’s take a fresh look at the platform and decide if it is worth our attention and how safe it is. Is ChangeNOW a scam or a reliable platform? Let’s discuss it below.

     

    Why ChangeNOW?

    Service ChangeNOW convenient because it offers 2 types of transactions: with fixing the rate (usually takes more time, but you get the amount of cu that you initially saw in the calculator) and standard (they are done quickly, but there may be differences in the figures due to high volatility Cryptocurrencies).

    It is most convenient to exchange one virtual currency for another:

    • the commission is minimal;
    • there are no limits;
    • less confirmation of contact information is required.

    With fiat everything is more complicated, and it is not always supported, and in the list – only euros. To help the user on the site changenow.io A large number of reference and analytical materials to help you choose the right time to make a deal.

    The choice of assets is impressive: cryptocurrency, fiat, tokenized currency units. – in total about 200. The list of pairs supported in a given interval is reflected in a special table (you can use the search to find the desired unit). There is a handy mobile application for use with Android devices (rated 4.3 out of 5) and an extended referral program with free widgets, buttons and API for its members.

     

    How to buy cryptocurrency on changenow.io

    For cryptocurrency purchases in ChangeNOW, you don’t have to register. Just open the form on the main page of the site changenow.io. Select the deal type (Classic Rate/Fixed Rate – a fast deal without rate fixing or a fixed deal requiring processing time), the conditional units of purchase/sale and click Exchange.

    changenow.io buy cryptocurrency

    The system redirects us to the form, where for some reason you have to enter the original data again. And also specify the details from which the funds will be transferred. An important point: the currency pair you need may not be available at this stage. For example, we could not exchange ether for euros.

    ChangeNOW cryptocurrency exchange

    The wallet key is checked so you don’t send assets to non-existent credentials. Then you check the details of the order, confirm everything, and the request is sent. All that remains is to pay. The standard payment form includes a floor with the card number, expiration date, holder’s last name, and CVC/CVV code, as well as the billing address and contacts of the recipient. It concludes with confirmations: phone number, email. And finally, everything is completed with a verification of the profile.

    changenow.io registration confirmation

     

    Verification on the ChangeNOW platform

    Verification on the ChangeNOW platform involves providing documentation to prove that you have been verified:

    • Identity – scan of passport, driver’s license or ID card (for EU residents) of your choice.
    • Place of birth – a receipt of payment for utilities, Internet, telephone and any similar certificate, which clearly shows your full name and address of residence. The main thing is that it must have been issued not earlier than 3 months by the time of the inspection.

    ChangeNOW verification

    You also write your personal information: Name, date of birth, gender, country of residence and ID number. After going through the procedure, the completed transaction request is sent for processing.

     

    Terms of Buying Cryptocurrency

    The platform can be used by any adult and legally capable person who is not a resident of Cuba, Iran, North Korea, Crimea, Sudan, Syria, the United States (including both Puerto Rico, American Samoa, Guam, Northern Mariana Island and the US Virgin Islands: Saint Croix, Saint John and Saint Thomas), Bangladesh and Bolivia, as well as any region that is subject to UN sanctions.

    changenow.io buying cryptocurrencies
    The age limit, as elsewhere, is 18+. Buy/sell is done with VISA, MasterCard, including prepaid (Simplex acts as an intermediary) or cryptocurrency wallet. Of fiat currency only euro is available. But the cryptocurrency is well represented: BTC, BCH, LTC, XRP, XMR, XLM, ETC, XTZ, USDT, ETH, DAI, PAX, EOS, DASH and others. – A total of almost 200 items. During the transaction, you leave an order, which you have to confirm with payment. During standard transaction currency rate is fixed at the moment of accepting currency from your side. For a fixed transaction, the exchange rate is fixed immediately. Only in case of high market volatility fluctuations within 3% are stipulated.

    All fees (processing and the exchanger itself changenow.io) are already included. Among other things, you will have to pay taxes, if necessary. You are offered to connect your own cryptocurrency wallet or use a local one. In the latter case, withdrawal of funds can take up to 20 business days.

    ChangeNOW withdrawal

    Deposit and Withdrawal Limits

    The distinctive feature of ChangeNOW is the almost complete absence of limits. You can exchange one cryptocurrency to another without any limits. But if you want to buy virtual currencies for fiat (recall that in the system it is represented only by EUR), transactions with the card have restrictions:

    • The minimum is $50,
    • The maximum is $20,000 per day and $50,000 per month.

    changenow.io input and output limits

    Commission

    In most cases, the ChangeNOW fee is simply included in the rate and is not stipulated additionally. However, if you will buy/sell crypto from a bank card, there will be another intermediary between you and the service – Simplex (responsible for statistical reporting to the authorities), so each transaction is charged 5% by the processing organization itself and another 1% by the exchanger itself.

    ChangeNOW commissions

     

    ChangeNOW Bonuses

    Bonuses at ChangeNOW are rare and are mostly related to encouraging dissatisfied customers. To keep abreast of promotions, the service offers to sign up for email newsletters. Permanent rewards are only available as part of the affiliate (referral) program.

    Referral Program

    Referral program ChangeNOW works on the same principle as the other exchangers:

    • After registration you get a unique (referral) link, as well as buttons/widgets to place on your site, blog, forum topic or other resource that does not prohibit advertising.
    • When users follow your link, they are recognized as your referrals. Their actions are tracked.
    • As soon as one of your referrals makes an exchange, you get a percentage of their commission (the amount is not specified for some reason).

    changenow.io affiliate program

    The so-called partner package is also available: you start your own cryptocurrency exchanger (the software is provided by ChangeNOW, the trademark is yours) and act as an intermediary between the provider and the end user.

    ChangeNOW partner package

     

    Complaints About Changenow.io

    We did not find any complaints of cheating on the part of ChangeNOW on specialized feedbacks, but a lot of negative feedback is devoted to problems with the timing of application execution. According to customers, the exchanger takes a long time to process transactions, and if you look at the statistics, it has a fairly high percentage of cancelled transactions. Note that the refund is made at the new exchange rate, which means that the trader loses on the difference. Some visitors on this basis even suspect the service of profiteering.

     

    If there’s any feedback about ChangeNOW, we’ll post it on social media. Sign up so you don’t miss anything!

    Please keep yourself informed about news and complaints. We copy the most valuable information to social networks, so please sign up!

    ChangeNOW Regulation

    The regulation of cryptocurrency exchanges is not always possible due to the lack of a strict legal framework in most countries. Taking advantage of this, many resources simply do not obtain licenses to carry out their activities. However, they strive to register as a legal entity.
    Owners of ChangeNOW are not among the latter.

    Regulator

    It is not clear who manages the exchanger: although the name ChangeNOW International Limited appears in the footer, there is no information about this company anywhere in the registries. Accordingly, the service also has no license – it is an offshore (underground) service provider.

    User Agreement at changenow.io

    The Terms of Use on changenow.io consists of 22 sections and contains information about how to work with the resource, as well as the rights and responsibilities of its visitors and administration to each other. For example, in paragraph 2.5 the service provider reserves the right to suspend operation of the site at any time without compensating you for any losses incurred as a result. He can also block your access if he decides that you violate the terms of agreement (paragraph 2.6).

    changenow.io user agreement

    Refunds for failed transactions are only possible in two cases: if the status is marked “failed” or the exchange is stuck in the “waiting for payment”/ “ready for exchange” stages. Anyway, ChangeNOW’s decisions to refund/not refund you usd are final, because they are made on an individual basis. You use the platform on an “as is” basis – that is, at your own risk. And you receive no guarantee of successful execution of transactions (clause 8.2).

    ChangeNOW using the platform

    Even if your claim is successful, the maximum amount of compensation will not exceed 500 euros (clause 9.2).

    changenow.io compensation

    All legal issues between users and owners of the system are resolved on the basis of Belizean law. You are obliged to compensate the operator for any costs associated with resolving the issues you raise (clause 21.1).

    ChangeNOW solution to controversial situations

    ChangeNOW has the right to engage third parties to fulfill its obligations (this includes collecting debts from you) (clause 22.2).

    changenow.io engaging third parties

     

    Is ChangeNOW a Scam?

    The Exchange ChangeNow can be considered sufficiently reliable: all users who wrote reviews on the official platforms noted that even when the transactions were not executed they got their assets back (note: we considered only the confirmed comments of those who proved to the moderators the fact of working with the platform). The problems were purely of a technical nature.

    However, the diversity, although it is a distinctive feature of the service, is still not as large-scale as the service provider is trying to present it: many of the declared currency pairs simply do not work here. And, of course, the fact that the site is offshore is embarrassing. Which means that it can be closed at any time. Moreover, in the user agreement, there is a clause that removes the operator’s responsibility for the compensation of clients in such cases. No guarantees are given: everything is voluntarily. It does not seem that ChangeNOW is a scam because it has been providing feedback to all for a long time. Still, we can not call a resource reliable.

     

    Conclusion

    ChangeNOW has a lot of pros:

    • Large selection of cryptocurrencies, though not all units are available permanently.
    • Ability to fix the rate already at the initial stage of the transaction in some cases.
    • Unlimited and reduced commission on transactions without fiat.
    • A well-rated mobile app works on Android devices.
    • A large directory of useful information and a selection of free services for partners.

    However, as we have managed to discover, there are several drawbacks. Among them are frequent technical failures, which cause users to lose money when returning c.u. at the new exchange rate, the lack of official legal information, and unclear terms of cooperation. This is another platform that does not give you any guarantees, but allows you to make money on crypto if you do not have serious knowledge of blockchain, but is not stable, but, as they say, as luck would have it.

    Exchange Commission
    40%
    Transaction speed
    31%
    Reliability
    36%
    Technical support
    35%
    1.9

    Reviews

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