Flydubai is this a scam? Review and Customers Reviews

Flydubai – is an airline established in 2008 by the government of Dubai, replacing Air Arabia, another equally well-known organization in the eastern countries. Flydubai has been operating flights from Dubai’s main airport, based on a low-cost policy since June 1, 2009. The company operates exclusively new economy class aircraft and today the fleet has more than 236 aircraft Boeing 737-800 Next Generation. According to public sources, these aircraft are considered some of the safest in the world in terms of the environment, as their engines have reduced fuel consumption and, consequently, reduced exhaust emissions.

Flydubai flies to over 90 destinations and offers its customers high-quality and high-class service in the low-cost category, allowing them not only to fly in comfort, but also to save a certain amount of money. In addition, the company also has business class aircraft with a high level of comfort and additional services included in the ticket price. For 11 years of its existence in the market, Flydubai has become one of the leading airlines, offering good service at a reasonable price.

Developing its business model, the carrier has achieved a high level of professionalism of flight attendants, expanded its fleet and increased the number of routes flown. In this review, we detail online ticket booking service Flydubai, identify its strengths and weaknesses, study the services provided and check the legal information. Based on this information we will be able to find out if we can trust this carrier and if it is a scam?

Why Flydubai?

First of all, Flydubai is a hybrid budget carrier, which implies providing flights of different price categories, from low-cost economy flights to business class planes with various additional services. Of such features we can mention the on-board computer system, which allows entertaining the customer with various content.

It is also possible to buy a seat with extra legroom for a fee and many other things that will make the flight more comfortable and pleasant. The user can choose his trip on the official website, which is made quite high quality and thanks to its uncomplicated interface allows you to quickly navigate in all the intricacies of finding and booking the desired flight. To understand why you should choose Flydubai, it is necessary to highlight the following advantages of this company:

• Availability of its own mobile application;
• Competent filters for quick ticket search;
• A simple and intuitive website;
• Availability of additional features;
• Detailed Help Center;
• Operational support service;
• Regular discounts and bonus offers;
• Reasonable pricing policy for the services provided.

How do I sign up for Flydubai?

The registration process at flydubai.com is virtually no different from other similar online portals. The procedure itself is not complicated and takes a small amount of time. To create a personal account, simply click on the “Login” button, which is located on the right side of the site. After this the user will open a separate window, which displays a special form for entering data.

The entire registration process takes place at emirates.com, which also has all the necessary security certificates. In the form that opens, it is necessary to enter all the required information to create an account. It is also worth noting that when filling out the form, the client can subscribe to the newsletter by clicking on the appropriate checkbox. To correctly complete the registration procedure for a new member, the following information must be entered:

• Address (mr, ms, etc.);
• Name and surname (in Latin);
• Country of residence;
• Preferred language (site language);
• Actual cell phone number;
• Email;
• Password.

Personal account flydubai.com

Immediately after successful registration the user gets a personal account, where you can find several additional features, which are provided only to registered users. The account consists of several sections, the list of which can be seen at the top of the site. There is also an opportunity to see a more detailed list of personal account tabs, just hover your cursor over the account icon, which is located in the upper right corner of the page. In most cases, the tabs there can be seen by unregistered users, but at the bottom of the page. The main sections of the account are as follows:

• Control Panel. It displays the client’s miles traveled, the total amount of which affects the receipt of certain levels in the service loyalty program. The more miles traveled, the more privileges the user receives in the future.
• Profile. In this section, the client can add new and edit old contact information, as well as view the member number and change the password in case of loss.
• Skywards Miles. In this section you can explore the bonus program in more detail and see all the miles earned for specific flights taken by the user.
• My bookings. All past and current customer reservations are displayed here, as well as special vouchers that can be used to get some kind of discount.

Flydubai.com mobile app

Flydubai has developed its own mobile application, the functionality of which is fully consistent with the computer version of the website, and in terms of convenience and design even surpasses it to a certain extent. The application is absolutely free and does not have any internal purchases other than the purchase of tickets. In the app, the user can also search for the desired routes, compare prices, use special filters and book the desired flights. The Flydubai program is available on both popular platforms (IOS, Android). You can download it by following the link on the website, or you can find it on your own in the app store on your device.

How do I buy tickets on Flydubai Com?

The booking process at flydubai.com is a few steps and does not differ much from its competitors. First, you need to find the desired flight using a small form on the home page of the site. To do this, select the route, the desired date of departure and return, as well as the number of passengers, after which the system will automatically search and give the best results for the price and the specified parameters on a separate page.

The user opens a special bar, which displays all the flights on the nearest date. Selecting one of them, the system offers to choose one of the fare types (“Profitable”, “Flexible”, “Business”), describing in detail what exactly is included in this or that package. Next, you have to choose a return flight on the same principle (if it’s included in the search). After that, the client selects additional services, fills out a form with contact information and pays for the ticket.

How do I book a flight to Flydubai Com?

After selecting the desired flight and the desired fare and additional services (luggage, insurance, etc.), the site automatically takes the user to the point where the passenger data is filled in. This point is a form with contact information, which must be entered correctly, as these details will be used to issue a ticket. It should be noted that registered users may not re-enter the information if it was originally entered during registration. After completing this form, the user automatically goes to the payment page, after which the ticket will be booked, and all the necessary documents will be sent to the actual email address.

How to buy a cheap ticket at flydubai.com?

Searching for the cheapest flights on flydubai.com is a couple of clicks away thanks to clever filters and flight sorting. Selecting the desired flight, as written above, the user opens the entire list of flights in the next days to the selected date, as well as prices. Just below this line is a special sorting button, which can be used to select the ordering by low fare, and the site will give the first results with the lowest price. In addition, Flydubai offers bonus programs and regular discounts, so the airline does everything possible to ensure that their customers travel inexpensively and comfortably.

Ticket Refunds at Fly Dubai.com

Ticket refund operation is available only if this service is available for the selected flight and ticket. Returns can be either forced (by the company) or voluntary. In order to return a ticket, simply go to your personal cabinet and click on the “Bookings” tab, and then cancel the ticket. You can also contact Flydubai’s Customer Service Centre to resolve this issue with a support operator. Please note that Flydubai does not offer a cash refund due to the cost of processing such requests, however, if the customer is going to cancel the flight, they will receive a voucher to pay for future Flydubai flights.

Additional Flydubai features

In addition to the sale of tickets and flights, Flydubai offers its customers a number of additional features, both during the flight and while using the service in general. In order to understand exactly what additional features are present on the site, it is necessary to consider them in more detail.

Flight status

Since Flydubai is not an aggregator, but an independent airline with its own flights, you can find a “Flight Status” tab on the website, which allows you to find out in advance whether there will be a flight. This function is useful in that the customer does not need to go to the airport and find out about the status of his flight on the spot.

Travel ideas

An interesting section of flydubai.com, which regularly publishes various travel ideas and plans to many countries around the world, divided by categories and preferences (“For Foodies”, “Winter Holiday”, “New Year”, “Beautiful Castles”). By selecting the appropriate itinerary, the company will suggest suitable flights, which greatly simplifies the process of planning a trip.

Upgrade to business class

This function works like an auction, where the user makes a bid for a certain amount that he is willing to pay for business class and if his bid wins, the system will automatically debit him the designated amount and the customer will fly on the next flight in business class. It should be noted that the upgrade request must be placed at least 10 hours before the scheduled departure time of the flight (if flying from Dubai), or at least 18 hours before departure for all other flights.

Services during the flight

Like many airlines, Flydubai offers to take extra services for a fee during the flight, among which are “Baggage” (size 75 cm x 55 cm x 35 cm), “Seats” (enlarged seats), “Meals” and “Insurance”.

Rent a car

You can find a separate link on the website which takes you to Flydubai’s car rental service. The company shows all available offers from many well-known rental organizations, allowing you to choose the most favorable rental.

Cargo

A special feature that allows you to transport certain types of goods with Flydubai. On the website you can find the appropriate tab at the bottom of the page for more details on this service. Flydubai transports both regular cargo and more demanding cargo (valuable items, perishables, live animals, etc.).

Pay and Receive Tickets at Fly Dubai.com

The payment process at flydubai.com is the last stage of the booking process and is fairly straightforward and does not take much time. After filling in the contact details, the system automatically leads to a secure payment page with a form and a list of available payment methods. The company provides payment by miles (as part of a bonus program), payment with a voucher (a discount or refund amount), as well as online banking, in addition to the main type of payment – an online bank card. At the moment you can pay online by the following methods payment systems:

• VISA;
• MasterCard;
• American Express;
• UATP.

Please note that if you pay by card online, Flydubai employees have the right to ask to present the card at the time of boarding.

How do I pay for my tickets online at flydubai.com?

On the payment page, the user selects the payment method (online card, online banking, miles, voucher) and a payment form appears to the right. Once the form has been completed, the customer will confirm the payment with their bank (if they have chosen to pay by card) and flydubai.com will then notify them of the successful payment. As mentioned above, all documents will be sent to the email address and displayed in the cockpit.

Fly Dubai Com Bonuses

Let’s take a look at what bonuses the airline’s online service offers.

Loyalty Program

One of the main advantages of the company is a special loyalty program, which allows you to save some money and receive additional services when booking certain flights. The number of miles earned depends on the route, flight class and level of participation in the program. There are several levels, which depend on the number of miles earned:

• Blue (unlimited wi-fi in business and discounted economy class, priority on the Emirates flight waiting list, etc.);
• Silver (25% bonus miles per flight, queue-free boarding on Emirates flights, extra 12kg baggage allowance on flydubai flights, etc.);
• Gold (free wi-fi and choice of seats in economy class, discounted lounge access, guaranteed seats even on full flights, etc.);
• Platinum level (75% bonus miles per flight, Gold level card for relatives and friends, 20 kg extra luggage, free customer access to all business class lounges, etc.).

For a more detailed list of benefits for each level, just go to the “Levels of Participation” tab, which can be found in the control panel of your personal account. In addition, the company regularly conducts discounts and gives its users promo codes, thanks to which you can save some of your money when booking a flight. You can enter a promo code during the order process, and you can receive it via letters or relevant notifications in the mobile application. You can view all current promotions in the “Offers” tab at the bottom of the website.

Flydubai Affiliate Program

The service cooperates with the CPA network Admitad. For inviting new clients you can get a monetary reward.

Complaints about Flydubai

To make sure of the reliability of the company, people are increasingly looking for reviews from real customers on the Internet. On the most popular review platforms for travel companies and airlines TripAdvisor and AirlineInform we were able to find a large number of comments about Flydubai. Unfortunately, most of the reviews are negative, with users often complaining about flight cancellations, poor customer service and refund problems. This is especially true of vouchers that Flydubai issues for cancelled flights. But despite this, you can also find positive reviews on these review sites, where customers note quality service, clean and well-maintained aircraft, low prices and a loyalty program.

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Supervisory authorities

Flydubai’s website does not contain any legal information except for a contact phone number and e-mail. But through a search in open sources we found out that the company is fully owned by the Government of Dubai and is currently in operation with its registered office at PO BOX 353, Dubai, UAE. Flydubai is a Dubai corporation, established by Ordinance No. 11 of 2008 (as amended). Also, sources indicate that the company operates in strict compliance with the laws of the United Arab Emirates.

• Documents from flydubai.com: Terms and Conditions (See), “Privacy Policy” (See).

flydubai.com User Agreement

The flydubai.com Terms & Conditions can be found at the bottom of the page under the Terms & Conditions tab. This document is in the form of a checklist of 14 sections describing the process of interaction between the company and the customer, as well as any legal aspects relating to this process. By clicking on the tab, the client will be able to read the general details of the agreement to use the site and the services included in it. Of importance is paragraph “2”, which states that the company has the right to make any changes to the “Terms and Conditions” without prior notice to its clients. Therefore, the user should be more careful and regularly check this document for innovations.

Please also refer to paragraph “6” for a disclaimer of responsibility for content on flydubai.com affiliate links. By clicking on such links, the client is responsible for any problems that may arise.

The Flydubai website also has a separate document regulating the conditions of passenger and luggage transportation, which describes how the service is provided by the company. In order to read this document, the user only needs to click the link indicated in the first paragraph of the “Terms and Conditions”.

Security of Flydubai.com

During registration, the user is asked to read the “Privacy Policy”, which contains information about the procedure for collecting, storing, processing and transferring the client’s personal data. The document states that the company uses the data for generating statistics, sending personalized offers, forming an order and for compiling analytics. You can also find a separate section describing the use of confidential information due to unforeseen circumstances (medical assistance, communication with emergency services, relatives, etc.). The whole process of collecting personal data is carried out in accordance with UAE law.

Customer Service

There are several ways to contact Flydubai customer service:

• By phone: +8 (800) 555 2833 (Russia), (+971) 600 544 445 (UAE);
• By e-mail: [email protected];
• Feedback form.

Is Flydubai a scam?

Air Carrier Flydubai – is a company created and owned by the Government of Dubai in 2009 and is now one of the most renowned organizations, flying to many countries around the world. Flydubai offers a choice of fare plans: “Profitable”, “Flexible” and “Business”, specially designed according to the preferences and budgets of customers. The company also has its own business class, allowing to travel in comfort and with a lot of useful additional services.

In this review, we have analyzed in detail the specifics of Flydubai, its website, examined all the services provided and pricing policies, checked the legal information and read the reviews. Based on the findings, we can say that Flydubai is not a scam, however, users should be more careful when choosing tickets, as the company often cancels flights and refunds money with vouchers, not money.

Conclusion

Flights have become an integral part of people’s lives, and often the choice leans toward well-known airline companies. To date, the services of Flydubai More than 70 million people have used it, and their airline fleet is growing rapidly, replenishing it with reliable aircraft with a high level of safety. Thanks to a simple website, the user can quickly select the desired flight, and the company’s pricing policy will allow them to buy a ticket significantly cheaper than the competition. If you have already had an experience with Flydubai, you can tell us about it below, in the “Feedback” column.