ItaliaRail is this a scam? Review and Customers Reviews

Service ItaliaRail is the exclusive online provider of Italian rail tickets and passes in Italy and beyond. For more than 20 years, the company has been helping its customers plan train travel throughout Europe. If you have decided to organize independent travel in Italy and Europe, ItaliaRail service is the best choice, because the tickets are searched directly from official European carriers.

On the service you can buy tickets from city to city for short journeys or train tickets, which will be a great choice for traveling through one or more countries. But many people have doubts, let’s try to understand: ItaliaRail – is it a scam or a reliable company?

 

Why ItaliaRail

ItaliaRail service allows travelers to purchase Italian and European rail tickets online without hassle. With the service, you can plan both a one-day trip and a flexible multi-day rail itinerary. In addition to booking and purchasing tickets on the company’s website italiarail.com you can get detailed information about trains in Italy. With this information, you will be ready for your trip and will know how to get to a particular tourist city in Italy. In addition, you can find out what you need to take with you on your trip, what sights to see, and so on.

ItaliaRail service was launched in 2004 and the company currently has offices in Australia, Canada, UK and USA. The main goal of the company is to help customers organize travel throughout Italy and Europe. Today, the company offers more than 80,000 high-speed regional rail routes. When you purchase tickets on ItaliaRail website, you will receive them electronically to your mail. The company helps its customers at every stage of travel planning from booking a rail ticket to boarding the train.

 

How do I register on italiarail.com?

For ordinary users registration on ItaliaRail service is not necessary. The service does not store personal data of users and data of payment cards. Registration on the website italiarail.com is required only for partners of the company. To register on the service, you need to fill in the registration form in the partners tab. After you send the completed form, the administration of the service will consider your candidacy and send you a contract for the partner program.

ItalyRail personal account

The absence of a personal account on the ItaliaRail website does not mean that the service is unreliable. All your selected tours, tickets and hotels are automatically transferred to the shopping cart, where they are stored until full payment. It is from the cart that you can manage your orders. When you pay for your order, you will receive a letter with the ticket data and the e-ticket itself, which you can print or save to your phone.

Mobile application

The ItaliaRail mobile app allows you to instantly book train tickets in Italy. The mobile app offers users the best prices, convenient routes, e-tickets, and access to boarding passes. In addition, you can view train schedules and more on the mobile app. The main features of the mobile app are:

BOOK

Instantly book Italy train tickets on your smartphone or tablet. If you’re planning a trip to Italy, you can book your tickets in advance or on the day of departure. Here you can view over 2,800 train stations to create your unforgettable Italy itinerary. With the mobile app you can visit Italy’s biggest cities and book last minute tickets at the nearest train station.

Geo-locating

Geolocation allows you to identify where you are and see the nearest train stations and train timetables for instant booking and same day departure.

SAVE

This feature allows you to save regular itineraries and get discounts on them up to 60%. Here you can also get recommendations for booking a higher class ticket with different features at the same price. The app allows you to choose the lowest fares for two or more people to ensure easy and inexpensive travel for the whole family, with friends or tour groups.

MANAGE

The ItaliaRail mobile app gives you instant access to your itinerary and e-tickets. The app stores all your travel information and your document data. You no longer need to print tickets to travel comfortably. Apart from the above features, you can chat with the service team anytime. Here you can ask your questions and leave feedback and suggestions to improve customer service.

 

How do I buy rail tickets on ItaliaRail?

On the site italiarail.com you can buy rail tickets for a specific route or rail vouchers that allow you to travel by train across the country or across Europe. To purchase tickets or a trip you need to specify in the search form where you need to depart from and where you are traveling to. Next, specify the dates of travel and the number of adults and children. After that, feel free to click on the “Find Tickets” button and the system will select the best routes for you at favorable prices from the best European carriers.

Once you have familiarized yourself with the list of available routes click on the “Book” button and follow the system prompts.

If you can’t make your own itinerary, pay attention to the recommended tours in Italy. The ItaliaRail website for travelers has collected the most interesting routes that will allow you to visit historical monuments and sights. You can choose them in the section “Popular routes”. Buying a tour, you can take advantage of special offers. You can also find suitable hotels in Italy when making an itinerary. To book a hotel you need to go to the “Hotels in Italy” tab, specify the city, arrival and departure dates and the number of people.

The system will then find you the best accommodation options. Please note, when booking a hotel you can also specify the star rating of the hotel, distance from the city center, food conditions, availability of parking, availability of a swimming pool, etc. Once you have found the best hotel for you, click on the “View Terms and Conditions” button, choose your room and payment method. Pay special attention to the conditions of booking the hotel. On italiarail.com you can find hotels with non-refundable payment or with refund of payment in case of cancellation or change of reservation.

How do I book rail tickets?

Booking rail tickets on ItaliaRail website is available two months in advance. In order to book a train ticket you need to familiarize yourself with the list of trains for the desired destination and select a ticket. If you arrive in Italy by plane, you can order a transfer from the airport to the train station. When you book a train ticket, you will be assigned a seat on the train. You will receive all information about your ticket to your e-mail address after full payment for your trip. Please note that additional services may be charged separately after confirmation.

 

How to buy cheap railroad tickets?

To save money on rail tickets, you can buy a single pass to travel around Italy without paying extra fees. A rail pass is a great choice if you need flexibility in your itinerary and plan to travel extensively in one or more countries.

At italiarail.com you can buy several variants of rail passes. For example, the pass can cover all 28 countries, four bordering countries or 1-2 countries. Note that buying a rail pass requires additional train reservations. Let’s take a look at what these passes include.

InterRail Italy Pass

• The pass is available for travel in first and second class.
• The price is based on the age of the traveler.
• It is possible to travel throughout Italy without buying additional tickets.
• Valid for a limited period of time and a certain number of days.
• The pass is valid only within the territory of Italy.
• Advance seat reservations will be required when traveling on high-speed and overnight trains.
• The pass is not valid for residents of Italy.

InterRail Global Pass

• The price is calculated according to the age of the passenger.
• Valid for 5 or 10 days within 10 or 22 days.
• With the pass, you can travel freely throughout Europe.
• Invalid in your country of residence.
• Advance seat reservations are required when traveling on some trains.

If you need a ticket for a specific destination, you can save money by booking early. Buying a ticket 1-2 months before your trip will cost you less than buying a ticket 2-3 days before departure.

 

Refund of railroad tickets

If you need to return your rail ticket or pass, you must contact ItaliaRail support. Refunds are made according to the terms and conditions of the carrier. Refunds for additional services, such as transfer or hotel, are also made according to the terms and conditions of the service provider. It should be noted that ItaliaRail service is an intermediary between service providers and consumers. That is why the employees of ItaliaRail cannot influence the conditions of refund of railway tickets and other services ordered and prepaid.

Additional features of the ItalyRail website

When you buy a train ticket or railroad ticket on italiarail.com, you can choose for yourself the most amazing and fascinating excursions, order a transfer from the airport to the train station, book hotels in the host cities, as well as learn the most useful and interesting information for the tourist, which will help to make your journey easy and comfortable. When buying some tours you can additionally order insurance and other additional services. You can find out what is included in the tour or excursion on the order page. Remember that everything that is included in the tour is not subject to additional payment and is included in the price.

 

Payment and receipt of rail tickets on ItaliaRail website

Paying for and receiving your rail tickets on ItaliaRail takes just a few minutes. You don’t have to queue at ticket offices, search for the right seats or wait for days to receive your ticket. All actions take place online and are processed within minutes.

How to pay for tickets online?

In order to pay for tickets online, you need to fill in the payment details on the ticket order page and confirm the payment. As of today, the service accepts US dollars, euros, Canadian dollars, Australian dollars and British pounds for payment. Italian carriers receive payment in euros. When paying in any of these currencies, the service does not charge a currency conversion fee. To pay for tickets online you can use the following options payment systems:

• PayPal.
• Visa.
• MasterCard.
• American Express.
• Discover.

By default, the service accepts payments in USD, but if you want to change the currency, you can do it by clicking the icon in the upper right corner of the main page of the service.

 

Bonuses italiarail.com

On the site italiarail.com You can get acquainted with the most favorable offers and promotions, but in order not to miss the most attractive of them, subscribe to the newsletter of the service and you will be able to book tickets at the lowest prices. There are several promotions open on the service today, which will allow you to get an additional discount.

Family discount

When traveling as a family, you can get a discount on tickets and individual ticket refund conditions. To buy tickets on this fare, you must have a child under 15 years old traveling with you. The fare allows you to return tickets 24 hours before the train departure and get up to 80% of its cost. The fare also allows you to change the date or time of departure once. Once the travel conditions have been changed, the tickets become non-refundable.

Group travel

If you are traveling in a group of 10 or more people, you can get discounts on tickets, transfers, tours and hotels up to 30%. Moreover, you will be provided with a free guide and free VIP access to the ItaliaPass lounge at Termini Station in Rome. To get the discounts and privileges, you need to fill out the group travel registration form under the “Group Discounts” tab.

Referral program

ItaliaRail offers everyone a partnership on favorable terms. By distributing tickets for trains in Italy and Europe, you can earn 3% from each sale. Referral remuneration is paid once a month. To become a partner of the service you need to send an application in the “Partnership” tab. Here you need to fill out a registration form, in which you need to specify information about the user, data about your company and promotion methods. In addition, participation in the partner program will allow you to get additional discounts and bonuses when ordering rail tickets in Italy and Europe.

 

Complaints against ItaliaRail

The company has already established itself as a reliable partner in the organization of travel in Italy and Europe by train. Having analyzed all the review services, we have not found any complaints about ItaliaRail. All users who have already managed to use the services of the company, speak positively about it. Passengers note that the service fulfills all its obligations to users and really provides electronic tickets according to requests.

In the English-speaking segment of the Internet, complaints about ItaliaRail are common. Mostly passengers complain that they bought a ticket and due to the Italian railroad strike they were unable to travel. However, on the ItaliaRail website in the “question and answer” section it is clearly stated that the company is not responsible for the stoppage of rail traffic due to strikes. The company in this case does its best to refund the consumer, but makes no guarantee that Italian Railways will refund the user the full price of the ticket.

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Regulatory authorities ItalyRail

InterRail LLC, the owner of the InterRail service, is officially registered in the United States. The company’s activities are regulated by the US tax authorities. The company has all permits and licenses for booking and selling railway tickets and additional services.

Italiarail.com User Agreement

The ItaliaRail Service User Agreement is referred to on italiarail.com as the “Terms of Service”. Let’s consider the main provisions of the User Agreement.

Right to use the service

According to the rules of using the service, only adult users are authorized to book and buy tickets and additional services on the site. You can use the service only to receive services personally. Using the site for personal gain is prohibited.

ItaliaRail’s responsibility

ItaliaRail is an agent for the booking and sale of services provided by third parties. For this reason, the company declines all responsibility for the quality of the services provided, possible losses and other situations arising from the fault of the seller of the services.

Applicable law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of New York, including its conflict of laws rules, and the United States of America.

Site security

According to experts, ItaliaRail site fully complies with international security parameters. The service uses new technology SSL 128-bit encryption that reliably protects personal information of the user from theft. The service does not store payment data, which excludes their theft from the site. For this reason, you can leave your personal data on the site and pay for your purchases by card without fear of information leakage.

Customer Service

ItaliaRail service provides its users with 24/7 support, which helps not only to book or find tickets, but also to solve all issues with transportation companies. You can contact the support service in several ways. If you have any questions, please visit the page of answers to the most frequent questions. Here you will find information about booking, changing and refunding a ticket, payment information, train timetables in Italy, information about rail passes, information about train types and safety measures. If you do not find the answer to your question, you can contact the support service in any convenient way:

• Chat on the site. You can send your message in the site chat at any time from anywhere in the world. Operators work around the clock, and the request is processed within a few minutes. The support service response will come to your e-mail.
• Feedback form on the contact page. When filling out the form, be sure to include your phone number and e-mail address. Then describe your problem and click on the send button. After your question is processed, the support team will contact you.
• Email. You can contact the 24/7 Help Desk at [email protected]. In your email, clearly describe your question or problem. The support team’s response will come to your email.
• Call. You can call the number 1 (877) 375-7245. International calls are charged according to the phone company’s rates. If you are in the United States, this call is free of charge. For calls from Italy, you can call the direct number +39-06-9763-2451.

 

ItaliaRail is a Scam?

ItaliaRail – is a service for booking and buying railroad tickets in Italy and Europe, as well as ordering additional services. The service will help you to organize your European travel at the highest level. On the site you can buy railroad tickets for any type of train. For users of the site the company provides various bonuses and promotions that allow you to purchase tickets at a significant discount. ItaliaRail service works directly with carriers in Italy and Europe, which ensures the best prices for its consumers.

Taking into account the above facts ItaliaRail service cannot be evaluated as a divorce. The company has been operating on the market for more than 20 years, and all these years provide its customers with comfortable travel and the most convenient routes in Italy and Europe. If you have decided to organize your trip to Italy on your own, ItaliaRail service is the best choice for purchasing railway tickets and additional services.

 

Conclusion

Italy is one of the most picturesque countries of the European Union. The state is rich in historical and archaeological monuments, natural beauties, colorful culture and interesting traditions. Traveling through Italy by train is an unforgettable journey, which you can give yourself by purchasing tickets on the website ItaliaRail. If you don’t know where you want to go in the first place, pay attention to the already developed itineraries that allow you to see the most amazing sights and get acquainted with the most unusual places of the country.

ItaliaRail service is a reliable assistant in organizing a trip both in Italy and in neighboring countries. If you are planning to travel long distances and visit several countries at once, purchase a rail pass on the site, which will allow you to travel without restrictions on any train in the country. Summing up we can say that ItaliaRail service is an indispensable assistant for tourists who prefer to organize their travels independently. Plan your time and your trip yourself, and it will give you huge advantages, because you will not need to rush anywhere.