| Company | |
|---|---|
| Official website | |
| Social network | |
| Date of foundation | 1970 |
| Head Office | 5425 Casgrain, Montreal, Quebec H2T 1X6, Canada |
| Company owner | Louis-Philippe «LP» Maurice |
| Types of support | |
| Languages | English, French, Spanish, Italian, German |
| Company services | bus booking, Buying bus tickets |
| Project Features | More than two million bus routes |
| Bonuses | Until 6 % Cashback on ticket price |
| Adjustable | Yes |
| Regulators | Canada's regulatory framework |
| Methods of replenishment | Bank card (Visa/MC), Electronic wallets |
| Mobile apps | |
| Project regions of operation | All countries in the world |
| Company's mode of operation | Round the clock |
| Availability of online payment | Yes |
| Availability of a personal account | Yes |
| Need to register on the site | Yes |
| Affiliate Program | RegistrationReceiving remuneration for attracting new customers |
| Advantages | A large number of directions Low prices Convenient search Affiliate Program |
| Disadvantages | No Russian language version of the website |
| Company requisites | Legal name: Louis-Philippe «LP» Maurice Legal address: 5425 Casgrain, Montreal, Quebec H2T 1X6, Canada |
| Date of update | February 29, 2024 |
| Overall assessment | 7.7/10 |
Busbud is this a scam? Review and Customers Reviews
Contents
For those who like to travel, but are afraid to fly by plane, there is a great alternative: travel by tourist buses! It’s much more interesting due to the fact that all the scenery can be viewed in close proximity, as opposed to flying in the sky. Today we’re looking at a company Busbudwhich has been engaged in passenger transportation since 2011 and, as stated on its official website, tries to do everything to make travel easier.
The website busbud.com is presented in different languages. Let’s find out what exactly does Busbud (Bb) do, how much do the tickets sold by the company cost, and how honestly does this operator work. Does Busbud not cheat its website visitors, and are there a lot of satisfied customers who have already used its services.
Why Busbud
Site Developers busbud.com state that they can use quick searches through cross-platform applications, in the local language and in local currencies. Today, Busbud’s partner base includes 3,900 bus companies, connecting more than 21,000 cities in more than 80 countries. You can choose from 2.3 million available routes. The main route destinations the company focuses on are in North and South America as well as Europe.
How to register at busbud.com
To register successfully and take advantage of the site’s services busbud.com at the maximum level, find the “Sign in” button in the upper right corner of the home page. We are offered two ways to create an account. You can do it by allowing access to the Facebook page or via email. Choosing the second method, enter your first name, last name, email address and come up with a complex password, which will consist of Latin uppercase and lowercase letters, numbers and some punctuation marks. By creating a difficult password on any resource, you significantly increase the security of your personal data. Here you can also subscribe to the monthly newsletter from Busbud, to keep up to date with new promotions and special offers from the company. You can do this by ticking the appropriate box. Having entered the necessary data, press “Sign Up”. You will receive an email with a link to confirm it.
Personal Cabinet Basbad
Personal Cabinet looks pretty simple and without frills:
- tabs on the left to view information about booked tickets;
- personal data that can be edited if necessary;
- box to change your email address and password;
- tab for entering the data of additional passengers, i.e. fellow travelers.
Their data, as well as your own, can be specified at once, so that you do not have to do it every time you buy new tickets.
Also in the personal cabinet you can find links to the regulatory documentation of the company, more detailed data on the coverage areas (all bus routes, stop stations, cities, countries and transport companies). From the same block you can contact the technical support and study the ticket refund policy.
Mobile application
On the site busbud.com stated that the Busbud mobile app is the only bus booking app in the world, offering more than one million departures each week across four continents. Browse various bus ticket options for your desired route. Use your current location to view nearby cities and popular routes, as well as directions to the nearest bus stop. Save your travel information for quicker and more convenient booking on your next trip. The app is self-explanatory at an intuitive level, with the exception of a few points that can be understood within one hour.
How to buy a ticket on the Busbud website
To buy the right ticket, first choose the type of trip you want to take. It can be a one-way trip (One way) or a round trip (Round trip). Select the departure and arrival city, in our example it is a trip from London to Paris. Specify the date of departure and the number of passengers. Click “Search now”. For the specified query, eight offers from an environmentally friendly bus company will pop up Flixbus.
How to book a ticket
When booking a ticket, you need to choose one of the suggested options. To make your search easier, use filters or sorting. You can use sorting by price, by fastest routes, and by earliest and latest flights. Additionally, you can use filters for departure or arrival time and availability of stops along the way. Once you’ve selected the right ticket, you can view the trip details and see details about the bus, as well as the main provisions and requirements of the transportation company for that flight. To do this, click on “Details” move on to the registration of the ticket by clicking on “Visit”. Clicking on this button takes us to the carrier’s website.
How to buy cheap tickets?
Find the cheapest deals on busbud.com by using several tools, namely:
- Cheapest button. This is one kind of sorting. In our case, by price.
- The “Price range” filter. Price range. It is useful if when choosing a ticket we are guided not only by the cheapness, but also by the quality of the trip.
Ticket refund
As mentioned earlier, there is a separate document for ticket refunds. It states that Busbud will refund the full price for the paid ticket if there are technical problems beyond the customer’s control. Such problems include the following:
- The bus ticket was not delivered electronically to the passenger in time for the bus ride.
- The bus ticket delivered to the passenger in electronic form contains false information.
- The amount debited from the passenger’s bank card does not match the final price of the ticket purchased on the website at the time of booking.
Each of the following conditions must be met in order to file a valid claim on a technical issue and receive a refund:
- The card used to make the purchase must match the refund card and be in the name of the refund claimant.
- It is the passenger’s responsibility to bring the problem to the attention of technical support by writing a letter to [email protected]. This should be done as soon as the problem is detected, and provide information about the bus ticket and the circumstances of the technical problem.
- The claim must be submitted no later than 24 hours after the date and time of departure of the bus (as listed on the bus ticket).
In the case of returning the ticket of your own volition, you need to contact directly to the customer support service of the carrier. And clarify with the managers the possibility of returning the ticket and changing it.
Additional features of the Busbad site
Busbud.com offers additional features, including useful information for travelers. There are recommendations on what you should take with you on a trip and what you should refrain from. There are the most popular bus routes and interesting facts about Busbud.
There is a link to travel ideas, where a professional guide gives an e-tour of different cities in the form of a blog. You can ask questions and comment on what you read in the form of reviews, at the bottom of the page.
In addition, the site has a link for members of the press where they can leave requests for more information about the company, as well as request an interview with Louis-Philippe “LP” Maurice, General Manager. This block also contains archived Busbud press releases. In the DOLLAR BUS CLUB section, it is possible to find inter-city rides for as little as $1. You can subscribe to this blog and get tweets about the cheapest tickets.
Paying for and receiving tickets on the Busbud website
If you pay for your ticket online, you will receive it electronically to your e-mail address. Here it is important to remember that for some transportation it is sufficient to show the ticket on your smartphone screen, while for others, printing it out is a mandatory requirement. So it is better to have a ticket on paper, so as not to risk it. Some transportation companies allow you to make a free reservation on the website, and buy a ticket directly on the bus, then you must have a printed version. The Busbud service does not accept any payments from passengers, but is only an operator working according to the referral system. This means that when you buy a ticket, you do not transfer money to the aggregator’s account.
How to pay for tickets online?
Payment for tickets is made on the websites of transport companies, almost all have the same principle. You can use bank credit or Debit Cards, some electronic Payment Systems and ATMs. All passenger data is transferred to the bus companies directly from Busbud. You enter your bank card details, press the payment button and receive your ticket by e-mail.
Busbud bonuses
Affiliate Program
Busbud invites you to join their friendly team and become a partner. If you have your own bus fleet, connect to the Bb system and fill the empty seats on your buses with new passengers from all over the world.
Busbud API
Connect to the API to add bus ticket booking to your own travel search engine. Get referral commissions for doing so.
Complaints about Busbad
As you might expect, there are a lot of reviews about the company on the Internet. There are both complaints and, on the contrary, positive comments. Most of the complaints are not about Busbud, but about the carriers, dirty buses and inadequate drivers. Of course, Bb cannot control every driver, so the company has only to choose their partners more carefully. People write that they are very happy with busbud.com, the convenient filters and the many available transportation options at reasonable prices.
If there are any reviews about the Busbud service, we’ll be sure to post the information on social media. Sign up so you don’t miss anything!
Please keep yourself informed about news and complaints. We copy the most valuable information to social networks, so please sign up!
Busbud is registered at 5425 Casgrain, Montreal, Quebec H2T 1X6, Canada. It operates under the laws of Canada.
Busbud.com User Agreement
The user agreement contains information about the responsibility of the user of the site for the personal password, for its transfer to third parties and the possible consequences. Prohibited activities related to Bb resources are described. You may not do the following:
- Use the site or its contents for any commercial purposes.
- Copy, use and distribute any content on the site, without written permission from company representatives.
- Use obscene language on Internet resources in reference to the company.
- Attempt to probe, scan or test a vulnerability in the site or any related system or network. Violate any security or authentication measures.
- Attempts to decipher, decompile, disassemble or reverse engineer any software used to provide the site are prohibited.
These are not all of the restrictions, but they are the main ones. By scrolling below, you will find information that the company may, at any time, at its discretion, block access to the site and delete a user’s account. This will happen if the requirements for using the site outlined above are violated.
Site security
The privacy policy clearly describes what information busbud.com collects about its visitors. Busbud collects personal information about you when you register to become a user of the site and when you otherwise submit such information over the internet (including partner sites) or via email. For example, without limitation, to maintain your account, Bb collects and stores your name, addresses, email address, and phone numbers in a database.
In addition to personal information, data about the IP address and browser software is automatically collected. This is done to improve the site for the benefit of visitors by finding out their capabilities and needs. The transfer of personal information obtained from you may only be made to third parties involved in a commercial transaction between the customer (you) and the provider (the bus company). It can also be provided to law enforcement authorities, after receiving an official, written request.
Customer Service
To get help in using the site or consultation on the search for tickets, as well as to resolve controversial issues, you can use the feedback form, or write to the technical support service to the e-mail address: [email protected]. In addition, you can find the answer to your question in the list of frequently asked questions.
Is Busbud a Scam?
To summarize today’s review, we found the following:
- The company Busbud has been on the market for 9 years.
- Covers four continents and most developed countries.
- Busbud does not accept payments from passengers.
- Has many positive characteristics on independent portals on the Internet.
- Has a handy app.
Based on the above, we concluded that Busbud is not a scam. You can safely use Busbud bus ticket search and booking service.
Conclusion
Team Busbud imagines a world in which everyone can satisfy their need to travel. A world where you can easily visit family and friends, access education and economic opportunities, and explore the natural environment almost anywhere in the world. By empowering travelers through technology, Busbud aims to create a more open world for everyone by offering affordable transportation.
Reviews
- In ascending order of rating
- In descending order of rating
- New ones first
- First the old ones
- Popular ones first
-
Feedback approved for publication Rate your review 000Do not use
Do not use! No customer help at all, gave me the wrong pickup address for bus then have not replied to any of my emails regarding the issue has been weeks with trying to get contact. The whole website is set up to mislead people in the customer help section. Book directly with bus companies you will… Read more
Minuses- Do not use! No customer help at all, gave me the wrong pickup address for bus then have not replied to any of my emails regarding the issue has been weeks with trying to get contact. The whole website is set up to mislead people in the customer help section. Book directly with bus companies you will not have this issue and save money as well.
-
Inaccurate feedback Rate your review 000
-
Inaccurate feedback Rate your review 000Divorce
It’s a total scam people. Do not use this site, it’s a scam. You order a ticket, the ticket does not arrive and the money is not returned.
Minuses- 100
-
Feedback approved for publication Rate your review 000Everything's cool
Comparing prices and booking tickets through Busbud is really easy. They have over 2 million bus and train routes in over than 80 countries. This gives me many options to choose the best option for our family. From ordering to traveling, Busbud provides the perfect service. This is especially important… Read more
Positive- many buses and routes
- just decoration
- convenient application
- cool loyalty program
Minuses- No
-
Feedback approved for publication Rate your review 000una estafa en toda regla
A totally unadvisable company… they don’t send you the ticket… when you finally manage to cancel the ticket they don’t give you the money back. There is no way to complain because they are based in the UK. They don’t answer your mails, and if they do, each time it’s a different person who "copy… Read more
- Rate your response 00
I have the exact same situation, it’s a scam.
-
-
Inaccurate feedback Rate your review 000Scammers
I bought a ticket for the bus Burgas – Istanbul, came to the departure and I was not on the passenger list! I had to buy the ticket again!
Positive- No
Minuses- Deceived. I bought a ticket for the Burgas - Istanbul bus through them, arrived at the departure, but I was not on the list of passengers! I had to buy a ticket again!
-
Feedback approved for publication Rate your review 000Avoid this company
First of all, when you buy a ticket, you only get a seat and that’s it. No bus number, no phone number to contact someone for clarification, in general complete uncertainty. Secondly, imagine a day and a half trip without air conditioning. It was just hell, it was 36 degrees in the cabin, two people… Read more
Minuses- Air conditioning, internet, toilet, service - it's simply not there
-
Inaccurate feedback Rate your review 000Scammers
Withdrawn 4 times from the card, while entering the data card issued "unknown error". Support service profanity, no one answers. Now we are dealing with it through our bank.
Minuses- Scammers
-
Feedback approved for publication Rate your review 000I wrote the following letter to the company:
The terms and conditions of your firm:
No refunds allowed
No refunds
Seller P-TRANS
Departure:
2023-07-09 17:25 KRAKOW
26.05.2023 bought a bus ticket
payment was made on 26.05.2023
Transaction number: 3783646
I happened to see that I got a refund on my card. No There were no messages from your… Read more -
Feedback approved for publication Rate your review 1+10100% AVOID booking through Busbud
100% AVOID booking through Busbud. I followed the steps to cancel two tickets online that I had previously purchased as I had subsequently booked two tickets on a more convenient time bus that same day. However, on the day of travel I checked my emails and saw I had a 24 hour notification email for the… Read more
-
Credible feedback Rate your review 000***
Fraudsters! Do not buy tickets on this website https://*** Firm BUSBUD – scammers! I bought a bus ticket, the money was written off, and without the 3D secure code. A few hours later my ticket was cancelled. But no one told me about this and the money was not returned. I found out about this when… Read more
Positive- Fraudsters scammers
Minuses- Fraudsters
-
Feedback approved for publication Rate your review 000BEWARE!!
BEWARE – FALSE ADVERTISING – I just booked at ticket to Toronto for my daughter from Huntsville ON for tomorrow morning. On the website it indicated that departure from Huntsville On was 7:55am and she would arrive at Yorkdale around 12:15pm (totally reasonable timeline). When I received the ticket and… Read more
Positive- None
Minuses- False Advertising
-
Credible feedback Rate your review 000READ ALL THE REVIEWS on BUSBUD
ABSOLUTELY GARBAGE!
My first failed attempt to book train tickets from Toronto to Montreal should have been a sign to use another company.
What ended up happening is me receiving the confirmation and and tickets I bought for two passengers only for them to arrive at the train station and there only… Read morePositive- ZERO pros!
Minuses- FRAUD COMPANY
-
Rate your review 00Most reviews of Busbud's online bus ticket...
Most reviews of Busbud’s online bus ticket booking service are positive. The company’s customers like the following factors in its work: prompt refunds in case of cancellation, quality service, the ability to compare prices for buses and convenient ticket booking. And what do our readers have to say… Read more
Busbud reviews
- New2
- Resolved0
- Not resolved2
Russian
Kazakh
French
German
Spanish
Polish
Indonesian
Finnish