Trip.com
Total reviews 15
1 complaint
1.6
Unconfirmed company
trip.com
Go to the website
Trip.com is a convenient online booking service for accommodation around the world. Bonuses, special offers and attractive prices.
Company
Official website
Social network
Date of foundation
1970
Head Office
Unit 3002, 30/Fl, Paul Y Centr 51, Hung To Road Kowloon, Hong Kong (SAR)
Company owner
Trip.com Group Limited
Types of support
[email protected][email protected][email protected][email protected]Feedback form on the siteInstagramVkontakteFacebook
Phone Support
Languages
English, French, Spanish, Italian, German, Korean, Chinese, 25 languages
Company services
Accommodation Finder, Buying airline tickets, Buying railroad tickets, Cancellation of reservation, Check-in, Excursion Reservations, Flight reservations, Hotel Reservations, Hotel Search, Refunds of train tickets, Reservations, Ticket refunds, Train ticket reservation
Project Features
A wide range of booking facilities
Bonuses
From 5 to 20 %Receive
Rewards program discounts
15 %Receive
Discount when booking in the mobile application
Adjustable
Yes
Regulators
Hong Kong Travel Agencies Ordinance
Licenses
Licensed
Methods of replenishment
Maestro, Mastercard, VISA, Bank card, Debit Cards, Credit Cards
Mobile apps
There are mobile apps (iOS / Android)
Company's mode of operation
Round the clock
Availability of online payment
Yes
Availability of a personal account
Yes
Need to register on the site
Yes
Advantages
Large selection of booking facilities
Convenient service portal
Functional mobile app
Round-the-clock support
The service is translated into more than 25 languages
Profitable affiliate program
Advantageous bonus programs, seasonal promotions and discounts
Affiliate Program
RegistrationPaid order: 0.70% to 4.20%
Company requisites
Date of update
May 24, 2024
Overall assessment
8/10
    Address
    Unit 3002, 30/Fl, Paul Y Centr 51, Hung To Road Kowloon, Hong Kong (SAR)

    Trip.com is this a scam? Review and Customers Reviews

    Published: 26 February 2020 Updated: 24 May 2024

    Booking Service trip.com – is a portal where you can find more than 1.2 million accommodation facilities, buy air and rail tickets for the destinations you are interested in. The company has been operating for quite a long time and during this time has developed advantageous bonus programs for its regular customers. Seasonal sales allow you to buy tickets at a discount of up to 60%.

    It seems that the conditions of booking through the service trip.com look quite profitable. But is it a scam? Let’s find out.

    trip.com reviews

     

    Why trip.com?

    trip.com has been in business since 1999, during which time the company has launched many divisions with more than 30,000 employees and more than 1.2 million accommodations on its sites. You can buy tickets and book rooms in more than 5 thousand cities around the world.

    Trip.com customer reviews

    The benefits of trip.com:

    • A convenient portal with many features that will make your booking as quick and easy as possible;
    • The mobile app, which can be downloaded from the website;
    • Beneficial bonus programs, seasonal promotions and discounts;
    • Profitable affiliate program;
    • Round the clock support;
    • The service is translated into more than 25 languages.

    Although you can make reservations with trip.com almost all over the world. It should be noted that the most objects with the biggest discounts are placed in Asian destinations.

    trip.com best deals

     

    How Do I Sign Up for Trip.com?

    In order to make your reservation more profitable, you need to register for the service. The registration process will take no more than 10-15 minutes. To do this, you need to click on the button “Account” in the upper right corner of the site. You can register through your social networking accounts or confirm your account via email. You will be able to check your reservation on the site without going to your personal account, through the “search for orders” button.

    Trip.com registration

    Personal Cabinet at Trip.com

    Your personal account on the service site stores all the history of your bookings, personal data, discount programs and subscriptions. Personal data and data of bank cards, which were used to pay for previous reservations, are stored in the personal cabinet.

    trip.com view orders

    Mobile Application

    For its loyal customers, trip.com has developed and launched a mobile application, which is available for download from the company’s website AppStore and Google Play. By booking hotels and buying tickets through the app you can receive exclusive offers from booking sites, additional discounts, and more.

    Trip.com app

     

    How do I book a Hotel at Trip.com?

    Via the site trip.com you can book accommodation in any location you are interested in. By subscribing to the newsletter from the site, you can receive information about all seasonal discounts and promotions of the service.

    How to Book a Hotel?

    First you need to use the standard booking form on the website of the service and choose: city, dates, number of rooms and other conditions. Please note that on the page of your booking choice there is an online chat form with a consultant, where you can ask your questions right away.

    trip.com book a hotel

    Confirmation of Reservation

    After completing the procedure, you will receive a confirmation, which will come to the e-mail address you specified during registration and will be saved in your mobile app. When booking, you are required to enter your bank card details – it is necessary to guarantee the reservation in the accommodation facility, but there are accommodation facilities that do not ask for bank card details.

    Trip.com Service Fees

    Service does not charge additional fees from the client, but it is worth noting that in many cities and countries, there is a city tax, which you pay directly on the spot when paying for a room.

    Additional Features

    With the help of the service, you can buy airline tickets and long-distance train tickets. You can also book and pay for tickets through the app.

    Trip.com to buy airline tickets

     

    Paying for Your Reservation at Trip.com

    Depending on the conditions, you can pay for part or all of your booking with a bank card on the website. If you book a discount offer, it is usually necessary to pay at once. You can also choose to pay directly at the accommodation facility upon check-in.

    How Do I Pay for My Hotel Online?

    Like many other services, trip.com offers the lowest price guarantee. If you find the same accommodation with a cheaper price than listed on the website, the company will refund you the difference in price. To pay for the booking you will need to enter your credit card information into the appropriate fields on the card. If you pay via a mobile app, your card details are already saved there.

     

    Bonuses

    The company has a lucrative bonus program. You can find all the best deals, promotions and bonus programs from trip.com on our promotions page.

    Registration Bonus

    After registering you will have bonuses and special offers for new customers. All new clients of the service can get a discount for booking accommodation facilities up to 5%.

    trip.com discounts

    Additional Benefits

    Trip.com has a program called Tripcoin Rewards. For each reservation you can receive trip coins which you can then use to pay for services and reservations at the rate of 100 trip coins equals 1 USD.

    Trip.com Tripcoins Rewards program

    When you book a hotel, the page will tell you how many bonus points you earn.

    “Invite a Friend” Promotion

    Trip.com does not have a referral link program.

    Referral Program

    I trip.com there is an affiliate program in the CPA-network Admitadwhich will allow you to make a profit from inviting customers – from 0.70% to 4.20% per paid order.

     

    Complaints About Trip

    There are not many reviews of the service, and among them, there are quite a few negative ones. Many customers write that they were not warned about flight postponements. They also write that there were misunderstandings at hotels when an already paid reservation through the site was not found in the hotel itself. There are also positive reviews about the company’s work, but they are associated with the fact that they managed to find a favorable booking in China and Japan with the help of this service. Support staff try to keep track of reviews and always answer all questions and correct misunderstandings.

    trip.com service reviews

    If there are any reviews about the trip.com hotel reservation service, we’ll be sure to post the information on social media. Sign up so you don’t miss anything!

    Please keep yourself informed about news and complaints. We copy the most valuable information to social networks, so please sign up!

     

    Controlling Authorities

    CTrip.com, which owns the trip.com service, is officially registered in Hong Kong. It has a travel business license – 352367, but in its work, it is guided by the laws of the country where it is registered.

    Trip.com registration information

    Trip.com User Agreement

    The “Terms of Use” document is a user agreement with the company’s service. It is in this document that you can learn more about the owner, details, coordinates, and preferred methods of communication.

    trip.com contract terms

    Please note that project partners can post their information there and, for example, if some information is not true, the company is not responsible for it.

    Trip.com service responsibility

    The document is quite short and rather contains general rules, unlike the second document, which you also accept when you register on the service site – “Privacy Policy”.

    trip.com privacy

    Site Security

    All your payments that go through trip.com are protected and the site itself is protected by a security certificate. Payments go through bank protection systems, and you can be calm about your personal data. But if you no longer want to cooperate with the company, it is better to contact the support service to have your data deleted from the system, and then you will not receive promotional offers and newsletters to your email.

    Trip com Customer Service

    The trip.com customer service is available 24 hours a day. The most convenient way is to use the chat form with an advisor, which is available on almost every page of the site. You can also contact her through her social networking groups and through her mobile app.

     

    Is Trip.com a Scam?

    trip.com began its work in the Asian segment of the travel market, but for a long time has been able to develop in other areas. The company has its own bonus system, many partners, a large network of booking facilities in almost 5 thousand cities around the world, and many regular customers.

    We have carefully studied how the portal works, how the services and applications work, and reviews of the company. trip.com is not a scam. But you should use its services with caution. If you book accommodation through the company’s service, it would be better if you check the object of accommodation before the trip.

     

    Conclusion

    Many booking services have their own specialty, and with their help, you can book accommodation at a really great discount. trip.com also has its own specialization. If you want to book yourself a hotel in Asian countries, this service has many great deals. But still, we would advise you to check your reservation before you leave by contacting the accommodation facilities.

    Service
    31%
    Convenience
    32%
    Quality
    28%
    Cost
    35%
    1.6

    Reviews

      Trip.com reviews

      15
      Add review
      • In ascending order of rating
      • In descending order of rating
      • New ones first
      • First the old ones
      • Popular ones first
    • 1
      Inaccurate feedback Rate your review 1
      +1
      0
      Service
      20%
      Convenience
      20%
      Quality
      20%
      Cost
      20%
      How to lose 169,000 rubles on tickets and not fly anywhere...

      Good afternoon, the story began on 17.05.2023 when I bought tickets on a bunch of offers me in the application trip.com, I want to clarify that I did not pick up myself. I used the aggregator’s offer. As a result, the first part of the tickets were issued at once (Moscow-Sian), but the second part was… Read more

      Positive
      • Everything was fine until a situation occurred due to the fault of the platform
      Minuses
      • Below
      • Teresa Pavel Vasilinets 20 November 2023 in 19:53
        Rate your response 0
        0

        Good day! Can you please tell me if your problem has been solved? Were the funds returned?

    • 1
      Feedback approved for publication Rate your review 0
      0
      0
      Service
      20%
      Convenience
      20%
      Quality
      20%
      Cost
      20%
      don't mess with me!

      Recently we flew with our family on vacation. We bought our tickets on trip.com. As an option when buying tickets there was insurance from the company AirHelp against damage and loss of luggage. We bought this insurance because we had a lot of valuable items in our luggage on the flight. During our flight… Read more

      Positive
      • No
      Minuses
      • disgusting support service
      • they do not return money written off in excess
    • 1.5
      Feedback approved for publication Rate your review 0
      0
      0
      Service
      60%
      Convenience
      20%
      Quality
      20%
      Cost
      20%
      Brak możliwości wystawienia FV w PL przy płatności kartą.

      When paying by card, it is not possible in Poland to take an invoice for a company even though they ask for such data. This remark is not written anywhere in the terms and conditions. Sitting all day on the chat room and trying to talk to the staff had no effect.

      Minuses
      • Brak FV
    • 1
      Feedback approved for publication Rate your review 0
      0
      0
      Service
      20%
      Convenience
      20%
      Quality
      20%
      Cost
      20%
      Nie mehr wieder!!! VORSICHT!

      Rather pay a few euros more and book directly with the airline before one is ripped off so. After death open ticket confirmed by email, then re-booked with the excuse that the flight is fully booked until at some point a refund was promised, but this was not refunded. After 224 emails and a year back… Read more

      Positive
      • Support gut erreichbar
      Minuses
      • Support in Ägypten
    • 1
      Rate your review 0
      -1
      1
      Service
      20%
      Convenience
      20%
      Quality
      20%
      Cost
      20%
      Lost money to return tickets

      Do not book with this company. Not only will you encounter incompetent managers, but, like me, you won’t be able to get money for a flight that was cancelled by the airline, for example. They really screw you out of money.

      Positive
      • no advantages
      Minuses
      • throw money
    • 1
      Rate your review 0
      0
      0
      Service
      20%
      Convenience
      20%
      Quality
      20%
      Cost
      20%
      Order R32544917239

      I bought two tickets Order R32544917239 through the official website of the carrier, the flight was canceled, the airline…they refunded the money immediately. and said that trip com for the second ticket has not even made a request for a refund!
      Trip com does not think even after 1.5 months…
      the… Read more

      Minuses
      • terrible company
      • Cao Minh Tuấn -Tun- ym ym 11 March 2023 in 14:40
        Rate your response 0
        0

        So you booked on trip.com and then asked the airline for a refund?

    • 2.3
      Rate your review 0
      0
      0
      Service
      40%
      Convenience
      40%
      Quality
      40%
      Cost
      60%
      They have not refunded money for a ticket for a canceled flight for 3 months

      I bought a ticket Yerevan – Moscow, on flight Fly One 3F325 19.12.2021 in trip.com. Flight cancelled. The same day through the application made a refund request funds. There was no answer.
      In response to calls in January I got the following reply: "The request to cancel the reservation was processed… Read more

      Positive
      • It's easy to buy a ticket. There is a contact phone number.
      Minuses
      • They haven't refunded money for a ticket for a canceled flight for 3 months already.
    • 2.3
      Rate your review 0
      0
      0
      Service
      20%
      Convenience
      60%
      Quality
      20%
      Cost
      80%
      they don't know what they are selling

      I found a flight on skyscanner and chose Trip.com to buy it.
      The ticket was Air Arabia from India to Moscow via the Emirates, sold without baggage. After I decided to add my luggage, but I couldn’t find my ticket on the AC site (the system couldn’t find my ticket using my reservation number). I contacted… Read more

      Positive
      • always respond to email within a day
      Minuses
      • they themselves don’t know about the flights they sell
    • 1
      Rate your review 0
      0
      1
      Service
      20%
      Convenience
      20%
      Quality
      20%
      Cost
      20%
      A lousy company, a pure scam. Never...

      A lousy company, a pure scam. Never use Trip.com. Also don’t use airline ticketing services. aviasles and skyscanner. These are scammer services. I bought a ticket on the route Ufa-Istanbul-Ufa, the flight was canceled by the airline itself, Trip.com knew about I was not able to get the money back, saying… Read more

    • 2
      Rate your review 0
      +1
      0
      Service
      40%
      Convenience
      60%
      Quality
      20%
      Cost
      40%
      The service is disgusting, some of the...

      The service is disgusting, some of the hotels are dumpy, designed to rip off dough! Even here in China, what happened to me and my friends. Money It is possible to return the money not immediately and with a lot of reservations. I do not recommend this company. By the way, they decided to leave Nasdaq… Read more

    • 2.8
      Rate your review 1
      +2
      0
      Service
      60%
      Convenience
      60%
      Quality
      60%
      Cost
      40%
      They're scammers. I bought tickets from Minn...

      They’re scammers. I bought tickets from Minn Vody to Moscow and the return flight was cancelled. Can not change a few days for another flight. More precisely They asked for money for the price difference, okay, but also a $23 commission to change the flight! I don’t change my flight willingly. Tried… Read more

    • 2
      Rate your review 1
      +2
      0
      Service
      40%
      Convenience
      20%
      Quality
      60%
      Cost
      40%
      They're scammers. I bought tickets from Minn...

      They’re scammers. I bought tickets from Minn Vody to Moscow and the return flight was cancelled. Can not change a few days for another flight. More precisely They asked for money for the price difference, okay, but also a $23 commission to change the flight! I don’t change my flight willingly. Tried… Read more

    • 2
      Rate your review 0
      +2
      0
      Service
      40%
      Convenience
      40%
      Quality
      20%
      Cost
      60%
      BEWARE of this site! Disgusting service!!! Booked...

      BEWARE of this site!

      Disgusting service!!!
      Booked American tickets through United.
      Due to quarantine United canceled the flight and refunded
      But it turns out that Trip.com pays for the tickets themselves.
      It has been 2 months since they got their money back from United.
      Trip.com still cannot refund… Read more

    • 1
      Rate your review 0
      +1
      0
      Service
      20%
      Convenience
      20%
      Quality
      20%
      Cost
      20%
      Deception from far away Hong Kong with...

      Deception from far away Hong Kong with Russian roots
      I had a chance to use the services of this company with a funny name. I had to fly to Ufa from Riga for an operation. These guys were the only ones who had airplanes. Everyone else was not booked because, as later I found out that not only were the… Read more

    • 1.8
      Rate your review 0
      +1
      0
      Service
      20%
      Convenience
      40%
      Quality
      40%
      Cost
      40%
      Never use trip.com to buy airline tickets

      Never use trip.com to buy airline tickets, under any circumstances! Waste a lot of nerves, money on calls to unhelpful operators, do not who can carry out the usual ticket exchange procedure, otherwise you will be stuck in a foreign country, but they can refund your money for the return ticket and you… Read more

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