Trip.com
Reviews 11
No complaints yet
1.7
Unverified company
trip.com
Visit website
Trip.com is a convenient online booking service for accommodation around the world. Bonuses, special offers and attractive prices.
The company
Website
Social media
Date of foundation
1998
Head Office
Unit 3002, 30/Fl, Paul Y Centr 51, Hung To Road Kowloon, Hong Kong (SAR)
The owner of the company
Trip.com Group Limited
Types of support
Feedback form on the site
Instagram
VK
Facebook
Support by phone
8-800-707-37-35For calls seven days a week from 06.00-23.00. In English 24 hours a day, 7 days a week
+86-21-6113-1572International
Languages
Английский, Французский, Испанский, Итальянский, Немецкий, Корейский, Китайский, Русский, 25 языков
Company Services
Hotel Reservation, Hotel Reservation, Air Ticket Reservation, Railway Ticket Reservation, Air Ticket Return, Railway Ticket Return, Cancellation, Accommodation Search, Hotel Search, Air Ticket Purchase, Railway Ticket Purchase, Flight Check-in
Project Features
A wide range of booking facilities
Bonuses
Adjustable
Yes
Regulators
Hong Kong Travel Agencies Ordinance
Licenses
Licensed
Order payment methods
Maestro, Mastercard, VISA, Bankcard, Debit cards, Credit cards
Mobile applications
Has mobile apps (iOS / Android)
Mode of operation of the company
24 hours a day
Availability of online payment
Yes
Personal account
Yes
The need to register on the site
Yes
Benefits
Large selection of booking facilities
Convenient service portal
Functional mobile app
Round-the-clock support
The service is translated into more than 25 languages
Profitable affiliate program
Advantageous bonus programs, seasonal promotions and discounts
Affiliate Program
RegistrationPaid order: 0.70% to 4.20%
Company requisites
Date of update
19.09.2022
Overall assessment
8/10
    More on this subject
      Address
      Unit 3002, 30/Fl, Paul Y Centr 51, Hung To Road Kowloon, Hong Kong (SAR)

      Trip.com is it a scam? Reviews and description

      Published: February 26, 2020 Updated: September 19, 2022

      Booking Service trip.com - is a portal where you can find more than 1.2 million accommodation facilities, buy air and rail tickets for the destinations you are interested in. The company has been operating for quite a long time and during this time has developed advantageous bonus programs for its regular customers. Seasonal sales allow you to buy tickets at a discount of up to 60%.

      It seems that the conditions of booking through the service trip.com look quite profitable. But is it a scam? Let's find out.

      trip.com reviews

       

      Why trip.com?

      trip.com has been in business since 1999, during which time the company has launched many divisions with more than 30,000 employees and more than 1.2 million accommodations on its sites. You can buy tickets and book rooms in more than 5 thousand cities around the world.

      Trip.com customer reviews

      The benefits of trip.com:

      • A convenient portal with many features that will make your booking as quick and easy as possible;
      • The mobile app, which can be downloaded from the website;
      • Beneficial bonus programs, seasonal promotions and discounts;
      • Profitable affiliate program;
      • Round the clock support;
      • The service is translated into more than 25 languages.

      Although you can make reservations with trip.com almost all over the world. It should be noted that the most objects with the biggest discounts are placed in Asian destinations.

      trip.com best deals

       

      How do I sign up for trip.com?

      In order to make your reservation more profitable, you need to register on the service. The registration process will take no more than 10-15 minutes. To do this, you need to click on the button "Account" in the upper right corner of the site. You can register through your social networking accounts or confirm your account via email. You will be able to check your reservation on the site without going to your personal account, through the "search for orders" button.

      Trip.com registration

      Personal cabinet trip.com

      Your personal account on the service site stores all the history of your bookings, personal data, discount programs and subscriptions. Personal data and data of bank cards, which were used to pay for previous reservations, are stored in the personal cabinet.

      trip.com view orders

      Mobile application

      For its loyal customers trip.com has developed and launched a mobile application, which is available for download from the company's website AppStore and Google Play. By booking hotels and buying tickets through the app you can receive exclusive offers from booking sites, additional discounts and more.

      Trip.com app

       

      How do I book a hotel at trip.com?

      Via the site trip.com you can book accommodation in any location you are interested in. By subscribing to the newsletter from the site, you can receive information about all seasonal discounts and promotions of the service.

      How to book a hotel?

      First you need to use the standard booking form on the website of the service and choose: city, dates, number of rooms and other conditions. Please note that on the page of your booking choice there is an online chat form with a consultant, where you can ask your questions right away.

      trip.com book a hotel

      Confirmation of reservation

      After completing the procedure, you will receive a confirmation, which will come to the e-mail address you specified during registration and will be saved in your mobile app. When booking, you are required to enter your bank card details - it is necessary to guarantee the reservation in the accommodation facility, but there are accommodation facilities that do not ask for bank card details.

      Trip com service fees

      Service does not charge additional fees from the client, but it is worth noting that in many cities and countries there is a city tax, which you pay directly on the spot, when paying for a room.

      Additional features of trip.com

      With the help of the service you can buy airline tickets and long-distance train tickets. You can also book and pay for tickets through the app.

      Trip.com to buy airline tickets

       

      Paying for your reservation at trip.com

      Depending on the conditions, you can pay for part or all of your booking with a bank card on the website. If you book a discount offer, it is usually necessary to pay at once. You can also choose to pay directly at the accommodation facility upon check-in.

      How do I pay for my hotel online?

      Like many other services, trip.com offers the lowest price guarantee. If you find the same accommodation with a cheaper price than listed on the website, the company will refund you the difference in price. To pay for the booking you will need to enter your credit card information into the appropriate fields on the card. If you pay via a mobile app, your card details are already saved there.

       

      Bonuses

      The company has a lucrative bonus program. You can find all the best deals, promotions and bonus programs from trip.com on our promotions page.

      Registration Bonus

      After registering you will have bonuses and special offers for new customers. All new clients of the service can get a discount for booking accommodation facilities up to 5%.

      trip.com discounts

      Additional Benefits

      Trip.com has a program called Tripcoin Rewards. For each reservation you can receive trip coins which you can then use to pay for services and reservations at the rate of 100 trip coins equals 1 USD.

      Trip.com Tripcoins Rewards program

      When you book a hotel, the page will tell you how many bonus points you earn.

      Invite a Friend" promotion

      Trip.com does not have a referral link program.

      Referral program

      У trip.com there is an affiliate program in the CPA-network Admitadwhich will allow you to make a profit from inviting customers - from 0.70% to 4.20% per paid order.

       

      Complaints about Trip com

      There are not many reviews of the service, and among them there are quite a few negative ones. Many customers write that they were not warned about flight postponements. They also write that there were misunderstandings at hotels, when an already paid reservation through the site was not found in the hotel itself. There are also positive reviews about the company's work, but they are associated with the fact that they managed to find a favorable booking in China and Japan with the help of this service. Support staff try to keep track of reviews and always answer all questions and correct misunderstandings.

      trip.com service reviews

      If there are any reviews about trip.com hotel reservation service, we'll be sure to post the information on social media. Sign up so you don't miss anything!

      Please keep yourself informed about news and complaints. We copy the most valuable information to social networks, so please sign up!

       

      Controlling authorities trip.com

      Ctrip.com, which owns the trip.com service, is officially registered in Hong Kong. It has a travel business license - 352367, but in its work it is guided by the laws of the country where it is registered.

      Trip.com registration information

      trip.com User Agreement

      The "Terms of Use" document is a user agreement with the company's service. It is in this document that you can learn more about the owner, details, coordinates and preferred methods of communication.

      trip.com contract terms

      Please note that project partners can post their information there and, for example, if some information is not true, the company is not responsible for it.

      Trip.com service responsibility

      The document is quite short and rather contains general rules, unlike the second document, which you also accept when you register on the service site - "Privacy Policy".

      trip.com privacy

      Site security

      All your payments that go through trip.com are protected and the site itself is protected by a security certificate. Payments go through bank protection systems, and you can be calm about your personal data. But if you no longer want to cooperate with the company, it is better to contact the support service to have your data deleted from the system, and then you will not receive promotional offers and newsletters to your email.

      Trip com Customer Service

      The trip.com customer service is available 24 hours a day. The most convenient way is to use the chat form with an advisor, which is available on almost every page of the site. You can also contact her through her social networking groups and through her mobile app.

       

      is trip.com a scam?

      trip.com began its work in the Asian segment of the travel market, but for a long time has been able to develop in other areas. The company has its own bonus system, many partners, a large network of booking facilities in almost 5 thousand cities around the world and many regular customers.

      We have carefully studied how the portal works, how the services and application work, and reviews of the company. trip.com is not a scam. But you should use its services with caution. If you book accommodation through the company's service, it would be better if you check the object of accommodation before the trip.

       

      Conclusion

      Many booking services have their own specialty, and with their help you can book accommodation at a really great discount. trip.com also has its own specialization. If you want to book yourself a hotel in Asian countries, this service has many great deals. But still, we would advise you to check your reservation before you leave by contacting the accommodation facilities.

      Service
      31%
      Convenience
      36%
      Quality
      31%
      Cost
      40%
      1.7

      Отзывы

        Trip.com reviews

        11
        Add review
      • 1
        Rate the review 0
        0
        0
        Service
        20%
        Convenience
        20%
        Quality
        20%
        Cost
        20%
        Played money for ticket refunds

        Do not book with this company. Not only will you encounter incompetent managers, but, like me, you won’t be able to get money for a flight that was cancelled by the airline, for example. They really screw you out of money.

      • 1
        Rate the review 0
        0
        0
        Service
        20%
        Convenience
        20%
        Quality
        20%
        Cost
        20%
        Order R32544917239

        I bought two tickets Order R32544917239 through the official website of the carrier, the flight was canceled, the airline…they refunded the money immediately. and said that trip com for the second ticket has not even made a request for a refund!
        Trip com does not think even after 1.5 months…
        the… Read more

      • 2.3
        Rate the review 0
        0
        0
        Service
        40%
        Convenience
        40%
        Quality
        40%
        Cost
        60%
        No refund for the ticket for the cancelled flight for 3 months

        I bought a ticket Yerevan — Moscow, on flight Fly One 3F325 19.12.2021 in trip.com. Flight cancelled. The same day through the application made a refund request funds. There was no answer.
        In response to calls in January I got the following reply: "The request to cancel the reservation was processed… Read more

      • 2.3
        Rate the review 0
        0
        0
        Service
        20%
        Convenience
        60%
        Quality
        20%
        Cost
        80%
        They don't know what they're selling

        I found a flight on skyscanner and chose Trip.com to buy it.
        The ticket was Air Arabia from India to Moscow via the Emirates, sold without baggage. After I decided to add my luggage, but I couldn’t find my ticket on the AC site (the system couldn’t find my ticket using my reservation number). I contacted… Read more

      • 1
        Rate the review 0
        +1
        0
        Service
        20%
        Convenience
        20%
        Quality
        20%
        Cost
        20%
        A lousy company, a pure scam. Never...

        A lousy company, a pure scam. Never use Trip.com. Also don’t use airline ticketing services. aviasles and skyscanner. These are scammer services. I bought a ticket on the route Ufa-Istanbul-Ufa, the flight was canceled by the airline itself, Trip.com knew about I was not able to get the money back, saying… Read more

      • 2
        Rate the review 0
        +1
        0
        Service
        40%
        Convenience
        60%
        Quality
        20%
        Cost
        40%
        The service is disgusting, some of the...

        The service is disgusting, some of the hotels are dumpy, designed to rip off dough! Even here in China, what happened to me and my friends. Money It is possible to return the money not immediately and with a lot of reservations. I do not recommend this company. By the way, they decided to leave Nasdaq… Read more

      • 2.8
        Rate the review 1
        +2
        0
        Service
        60%
        Convenience
        60%
        Quality
        60%
        Cost
        40%
        They're scammers. I bought tickets from Minn...

        They’re scammers. I bought tickets from Minn Vody to Moscow and the return flight was cancelled. Can not change a few days for another flight. More precisely They asked for money for the price difference, okay, but also a $23 commission to change the flight! I don’t change my flight willingly. Tried… Read more

      • 2
        Rate the review 1
        +2
        0
        Service
        40%
        Convenience
        20%
        Quality
        60%
        Cost
        40%
        They're scammers. I bought tickets from Minn...

        They’re scammers. I bought tickets from Minn Vody to Moscow and the return flight was cancelled. Can not change a few days for another flight. More precisely They asked for money for the price difference, okay, but also a $23 commission to change the flight! I don’t change my flight willingly. Tried… Read more

      • 2
        Rate the review 0
        +2
        0
        Service
        40%
        Convenience
        40%
        Quality
        20%
        Cost
        60%
        BEWARE of this site! Disgusting service!!! Booked...

        BEWARE of this site!

        Disgusting service!!!
        Booked American tickets through United.
        Due to quarantine United canceled the flight and refunded
        But it turns out that Trip.com pays for the tickets themselves.
        It has been 2 months since they got their money back from United.
        Trip.com still cannot refund… Read more

      • 1
        Rate the review 0
        +1
        0
        Service
        20%
        Convenience
        20%
        Quality
        20%
        Cost
        20%
        Deception from far away Hong Kong with...

        Deception from far away Hong Kong with Russian roots
        I had a chance to use the services of this company with a funny name. I had to fly to Ufa from Riga for an operation. These guys were the only ones who had airplanes. Everyone else was not booked because, as later I found out that not only were the… Read more

      • 1.8
        Rate the review 0
        +1
        0
        Service
        20%
        Convenience
        40%
        Quality
        40%
        Cost
        40%
        Never use trip.com to buy airline tickets

        Never use trip.com to buy airline tickets, under any circumstances! Waste a lot of nerves, money on calls to unhelpful operators, do not who can carry out the usual ticket exchange procedure, otherwise you will be stuck in a foreign country, but they can refund your money for the return ticket and you… Read more

      Company in ratings
      RatingPlace
      Ticketing services
      CompanyPlace
      Busbud
      1/16
      Rent a car
      Online Insurance
      CompanyPlace
      EKTA
      2/2
      Activity
      0complaints
      • New0
      • Solved0
      • Solving0
      New companies
      Sitemap