Service
    31%
    Convenience
    32%
    Quality
    28%
    Cost
    35%
    1.6

    Trip.com reviews

    17
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    • In descending order of rating
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  • 1
    Inaccurate feedback Rate your review 1
    +1
    0
    Service
    20%
    Convenience
    20%
    Quality
    20%
    Cost
    20%
    How to lose 169,000 rubles on tickets and not fly anywhere...

    Good afternoon, the story began on 17.05.2023 when I bought tickets on a bunch of offers me in the application trip.com, I want to clarify that I did not pick up myself. I used the aggregator’s offer. As a result, the first part of the tickets were issued at once (Moscow-Sian), but the second part was… Read more

    Positive
    • Everything was fine until a situation occurred due to the fault of the platform
    Minuses
    • Below
  • 1
    Feedback approved for publication Rate your review 0
    0
    0
    Service
    20%
    Convenience
    20%
    Quality
    20%
    Cost
    20%
    don't mess with me!

    Recently we flew with our family on vacation. We bought our tickets on trip.com. As an option when buying tickets there was insurance from the company AirHelp against damage and loss of luggage. We bought this insurance because we had a lot of valuable items in our luggage on the flight. During our flight… Read more

    Positive
    • No
    Minuses
    • disgusting support service
    • they do not return money written off in excess
  • 1.5
    Feedback approved for publication Rate your review 0
    0
    0
    Service
    60%
    Convenience
    20%
    Quality
    20%
    Cost
    20%
    Brak możliwości wystawienia FV w PL przy płatności kartą.

    When paying by card, it is not possible in Poland to take an invoice for a company even though they ask for such data. This remark is not written anywhere in the terms and conditions. Sitting all day on the chat room and trying to talk to the staff had no effect.

    Minuses
    • Brak FV
  • 1
    Feedback approved for publication Rate your review 0
    0
    0
    Service
    20%
    Convenience
    20%
    Quality
    20%
    Cost
    20%
    Nie mehr wieder!!! VORSICHT!

    Rather pay a few euros more and book directly with the airline before one is ripped off so. After death open ticket confirmed by email, then re-booked with the excuse that the flight is fully booked until at some point a refund was promised, but this was not refunded. After 224 emails and a year back… Read more

    Positive
    • Support gut erreichbar
    Minuses
    • Support in Ägypten
  • 1
    Rate your review 0
    -1
    1
    Service
    20%
    Convenience
    20%
    Quality
    20%
    Cost
    20%
    Lost money to return tickets

    Do not book with this company. Not only will you encounter incompetent managers, but, like me, you won’t be able to get money for a flight that was cancelled by the airline, for example. They really screw you out of money.

    Positive
    • no advantages
    Minuses
    • throw money
  • 1
    Rate your review 0
    0
    0
    Service
    20%
    Convenience
    20%
    Quality
    20%
    Cost
    20%
    Order R32544917239

    I bought two tickets Order R32544917239 through the official website of the carrier, the flight was canceled, the airline…they refunded the money immediately. and said that trip com for the second ticket has not even made a request for a refund!
    Trip com does not think even after 1.5 months…
    the… Read more

    Minuses
    • terrible company
  • 2.3
    Rate your review 0
    0
    0
    Service
    40%
    Convenience
    40%
    Quality
    40%
    Cost
    60%
    They have not refunded money for a ticket for a canceled flight for 3 months

    I bought a ticket Yerevan – Moscow, on flight Fly One 3F325 19.12.2021 in trip.com. Flight cancelled. The same day through the application made a refund request funds. There was no answer.
    In response to calls in January I got the following reply: "The request to cancel the reservation was processed… Read more

    Positive
    • It's easy to buy a ticket. There is a contact phone number.
    Minuses
    • They haven't refunded money for a ticket for a canceled flight for 3 months already.
  • 2.3
    Rate your review 0
    0
    0
    Service
    20%
    Convenience
    60%
    Quality
    20%
    Cost
    80%
    they don't know what they are selling

    I found a flight on skyscanner and chose Trip.com to buy it.
    The ticket was Air Arabia from India to Moscow via the Emirates, sold without baggage. After I decided to add my luggage, but I couldn’t find my ticket on the AC site (the system couldn’t find my ticket using my reservation number). I contacted… Read more

    Positive
    • always respond to email within a day
    Minuses
    • they themselves don’t know about the flights they sell
  • 1
    Rate your review 0
    0
    1
    Service
    20%
    Convenience
    20%
    Quality
    20%
    Cost
    20%
    A lousy company, a pure scam. Never...

    A lousy company, a pure scam. Never use Trip.com. Also don’t use airline ticketing services. aviasles and skyscanner. These are scammer services. I bought a ticket on the route Ufa-Istanbul-Ufa, the flight was canceled by the airline itself, Trip.com knew about I was not able to get the money back, saying… Read more

  • 2
    Rate your review 0
    +1
    0
    Service
    40%
    Convenience
    60%
    Quality
    20%
    Cost
    40%
    The service is disgusting, some of the...

    The service is disgusting, some of the hotels are dumpy, designed to rip off dough! Even here in China, what happened to me and my friends. Money It is possible to return the money not immediately and with a lot of reservations. I do not recommend this company. By the way, they decided to leave Nasdaq… Read more

  • 2.8
    Rate your review 1
    +2
    0
    Service
    60%
    Convenience
    60%
    Quality
    60%
    Cost
    40%
    They're scammers. I bought tickets from Minn...

    They’re scammers. I bought tickets from Minn Vody to Moscow and the return flight was cancelled. Can not change a few days for another flight. More precisely They asked for money for the price difference, okay, but also a $23 commission to change the flight! I don’t change my flight willingly. Tried… Read more

  • 2
    Rate your review 1
    +2
    0
    Service
    40%
    Convenience
    20%
    Quality
    60%
    Cost
    40%
    They're scammers. I bought tickets from Minn...

    They’re scammers. I bought tickets from Minn Vody to Moscow and the return flight was cancelled. Can not change a few days for another flight. More precisely They asked for money for the price difference, okay, but also a $23 commission to change the flight! I don’t change my flight willingly. Tried… Read more

  • 2
    Rate your review 0
    +2
    0
    Service
    40%
    Convenience
    40%
    Quality
    20%
    Cost
    60%
    BEWARE of this site! Disgusting service!!! Booked...

    BEWARE of this site!

    Disgusting service!!!
    Booked American tickets through United.
    Due to quarantine United canceled the flight and refunded
    But it turns out that Trip.com pays for the tickets themselves.
    It has been 2 months since they got their money back from United.
    Trip.com still cannot refund… Read more

  • 1
    Rate your review 0
    +1
    0
    Service
    20%
    Convenience
    20%
    Quality
    20%
    Cost
    20%
    Deception from far away Hong Kong with...

    Deception from far away Hong Kong with Russian roots
    I had a chance to use the services of this company with a funny name. I had to fly to Ufa from Riga for an operation. These guys were the only ones who had airplanes. Everyone else was not booked because, as later I found out that not only were the… Read more

  • 1.8
    Rate your review 0
    +1
    0
    Service
    20%
    Convenience
    40%
    Quality
    40%
    Cost
    40%
    Never use trip.com to buy airline tickets

    Never use trip.com to buy airline tickets, under any circumstances! Waste a lot of nerves, money on calls to unhelpful operators, do not who can carry out the usual ticket exchange procedure, otherwise you will be stuck in a foreign country, but they can refund your money for the return ticket and you… Read more

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