Reviews about Hotel Reservations

Still no refund!!!!! Horrible company!!! A charlatan office!!!! Swindlers and thieves!!!! I do not advise to contact them at all!!!! The amount is large. Read more

Good afternoon! The security deposit is set by the landlord himself and is a guarantee of the safety of his property. If you have paid a security deposit for accommodation, it must be returned to you when you move out of the accommodation if there is no damage to the property. Disputable situa… Read more

Good afternoon! We are sad that you have such an opinion, we do our best to improve our service and your comfort. Good afternoon! Not all landlords are ready to accept guests with pets, so we recommend that you use the following when making a reservation filter - "Pets allowed". … Read more

For the first time, I decided to use the online service Daily.ru, which is praised on TV and everywhere. And I am completely disappointed. It offers put filters when searching for accommodation accommodation with a pet and instant confirmation. As a result, you wait at least 2-3 hours for a response… Read more

Hello! We are very sorry to hear that your trip did not take place. We would like to point out that cancellation of a reservation may be subject to a charge of compensation set at the time of booking by the landlord in the house rules. The exact amount of compensation is calculated separately… Read more

Faced with the problem of non-return of the deposit( We had a weekend vacation company in a country house near Moscow in early August, celebrated the birthday. For rent The agreed payment was made, as well as a refundable deposit of 15,000r. for anticipated damage to property, in case we break somet… Read more

I made a reservation for a friend, but they can't go. Out of 7360r, I got a refund of 1472r. Is that legal??? I spoke to the hostess and she didn't receive any money! I did not sign any documents to pay such a commission for the reservation, taking into account the refusal day to day! I am wait… Read more

Hello! We are very sorry to hear that you have encountered a similar situation. Our support team works for you every day. Every request is processed by our specialists on a first-come, first-served basis. On weekends and holidays, there are always more requests and the waiting time may be a … Read more

Hello! We would like to point out that indeed when canceling a reservation, the compensation set at the time of booking by the host can be withheld accommodation in the house rules. The exact amount of compensation is calculated separately for each reservation. Possibility to familiarize yourself… Read more

Daily.ru is an absolutely useless company, the purpose of which is to squeeze out the prepayment. The support service will keep you waiting for 15-20 minutes for an answer. If you have a problem when checking in or using your booked accommodation you will be lied to. They will tell you that your iss… Read more

Booked the hotel almost 3 weeks before arrival, a few days later an unexpected thing happened and had to cancel the trip. When making a reservation I made a prepayment of 1400r. But they want to return to me from all this sum only 280r!!!!!!. What is this? Where are such sizes of commission specifi… Read more

Good afternoon! We are very sorry that things have turned out this way. Our support team works for you every day. Every request is processed by our specialists on a first-come, first-served basis. On weekends and holidays, there are always more requests and waiting times may be a little longer… Read more

We found an apartment on the website, the dates we needed were free. We made a prepayment of 3600r. When we called the landlady it turned out that the apartment was occupied. The landlady asked to cancel the reservation. The reservation was canceled, the money is not returned! No phone does not answ… Read more

Good afternoon! We are sad that you have such an opinion, we do our best to improve our service and your comfort. This situation is unacceptable. We will conduct additional training with the support staff and check for competence. Please write to us in Telegram: https://t.me/yanaizsutochno_… Read more

We booked accommodation yesterday and made an advance payment of 5600 rubles. When we arrived at the place of check-in at 23.00, it turned out that the accommodation was not fit for habitation for accommodation, the shower room was defective - the drain did not work, it was impossible to use the sho… Read more

Hello! Thank you for the answer. At least here I can get it from you. My review was absolutely correct, calm and balanced. Believe me, in three of the week I had the opportunity to write without emotion. I also wrote to your e-mail repeatedly, but with no response. I didn't accidentally click on any… Read more

Hello! A review can be either good or bad. The main thing is that it should be constructive and without insults. That's why all reviews go through moderation and are published on daily.ru only after verification. Validation period is 14 calendar days. It is worth to pay attention that account … Read more

Good afternoon, the story began on 17.05.2023 when I bought tickets on a bunch of offers me in the application trip.com, I want to clarify that I did not pick up myself. I used the aggregator's offer. As a result, the first part of the tickets were issued at once (Moscow-Sian), but the second part w… Read more

I booked accommodation with the help of the daily service. The apartments turned out to be far from the photos - dirty, uncomfortable, with a complete lack of service. Called the daily service, they answered that I could give us a review only after the end of the stay. I waited until the end. I coul… Read more

Out of five reservations in two places refused to check in, they said that they have not been working with per diem for a long time. The fate of the prepayment is unclear. It is impossible to get through to them. Read more

Hello! We are very sorry to hear that you have encountered a similar situation. Our support team works for you every day. Every request is processed by our specialists on a first-come, first-served basis. Sometimes there are more requests and the waiting time may increase slightly. Write,… Read more

A charlatna office!!!! We booked a room in Gelendzhik, but due to the Crimean bridge undermining, we could not pass from Crimea to Krasnodar Krai. The trip was planned with two small children. We canceled the reservation, and in response, silence. In the end, the money was not returned, the hotline… Read more

Booked a hotel room. Paid the reservation. In the morning departure. On the same day check-in in Gelendzhik, but unfortunately the bridge was blown up, we and my family (with two children) could not pass from Crimea to Gelendzhik. The reservation had to be canceled due to the explosion of the bridge… Read more

Hello! The refund is being processed. I hope that there will be no surprises. I conclude: A refund is possible, but it does not change the situation. We had to find our own accommodation in the night with suitcases in an unknown city with a complete lack of interest from the company. I hope that in … Read more

Good afternoon! We are sad that you have such an opinion, we do our best to improve our service and your comfort. Our support service works for you on a daily basis. All requests are handled by our specialists in the order they are received. On weekends and There are always more requests on h… Read more

We made a reservation of accommodation in Sochi on July 14. For a long time konrolilirovatel situation, wrote to the owner of housing, find out if everything is in order. Find It is quite difficult to find decent accommodation in Sochi for this period. On the day of departure I wrote to the landlord… Read more

Good afternoon! We are sad that you have such an opinion, we are doing everything possible to improve our service and your comfort. The guarantee of our service consists, first of all, in full preservation of the guest's money and refund if necessary, as well as in the selection of alternative… Read more

I don't recommend this service Read more

Good afternoon! We are very sorry to hear about your situation. Cancellation terms are set by the landlord, as the reservation is a guarantee of your occupancy, and the landlord may lose dates that other people might have booked. And in the event of an occurrence. We are always ready to review… Read more

Do not use this service under any circumstances. I'm shocked that in our country, on television, they advertise the site of scammers and scammers. After all, how People tend to trust sites advertised on TV. 2 weeks ago we ordered an apartment in Minsk. At the time of the order the Service said that … Read more

26.06.2023 cancelled reservation 21049578, sent a receipt that allegedly the prepayment is returned, in fact the money is not returned Read more

Good afternoon! Very nice to read your review. Thank you for sharing your booking experience! Read more

The apartment is close to the subway, to the center and generally with everything you need. In the courtyard, and the basement there is a store. Photo of the apartment is fully consistent! Everything worked! The price in general was very favorable, especially since it was just before the new year. I… Read more

Good afternoon! Thank you for choosing us! We appreciate it. We wish you a pleasant travels, and see you again at suto.ru! Read more

I became acquainted with Supraday.ru last year when I was looking for accommodation in St. Petersburg. And I settled on this service. The trip was great! The apartment was I was in the center of the city, but the subway was close by. Then I booked an apartment there, but already in Kazan. This y… Read more

Hello! We are very sorry that your trip did not take place. We would like to point out that it is true that if you cancel your reservation you may be charged the compensation set at the time of booking by the landlord in the house rules. The exact amount of compensation is calculated separate… Read more

I made a reservation in this application, made a prepayment of 3500, the check number of the reservation all came. The next day due to family circumstances trip I cancelled, made a cancellation. According to hotel rules, if you immediately make a cancellation prepayment is fully refunded, but for so… Read more

https://*** Join us in signing this petition to raise our voices against Uniplaces' unethical practices. Together, we can make a difference and hold them accountable for their mistreatment of customers. Let us work towards a future where online rental platforms prioritize integrity, customer sati… Read more

Hello! We are very sorry to hear about your situation. In case of non-compliance with the housing, you should have called the support. The guarantee of our service is, first of all, the full preservation of the guest's funds and a refund if necessary, as well as the selection of alternative ho… Read more

Hello! We are very sorry to hear about your situation. Unfortunately, not everything can be anticipated. No one is immune from emergencies. The guarantee of our service consists, first of all, in full preservation of the guest's money and return, if necessary, as well as Finding alternative ac… Read more

Staff are very good. Superb central hotel, and fantastic touch was the Halloween pumpkin carving on offer for the kids and was free of charge, made my little girl very happy. Staff were extremely helpful and friendly. thanks Read more

We had a wonderful stay! The staff was exceptionally professional and kind. The rooms were clean and comfortable as expected. Nice place to enjoy business trips. Centre of the city. Good ambience. Nice hospitality. Good food. thanks Read more

Really good hotel for stay , I steyed there when the hotel name is different, but staff is same after that also. Food is very good i like can fruits in breakfast, satay was very comfortable. Thank you all staff and specially front desk staff. … Read more

Location excellent Beautiful rooms, very nicely furnished and equipped with everything one may need. Beautiful bathroom. Everything new and clean. thanks Read more

I booked an apartment, the reservation was confirmed. We came to check in from the specified that coincided was the address and that's all. The apartment does not match the photo at all, A smoky hovel. I called support and was told not to move in if you don't like it. I have a conference in an hour,… Read more

Good afternoon! Booked a week for 7dney 2 room apartment, per day at 3300, in Abkhazia. We drove there 1,600km.... for 1.5 days from Lipetsk. And what...?! Quiet horror! The apartment is disgusting. Everything is old, from the word -somewhat! aot-there will be broken furniture. The smell is indescr… Read more

Beautiful hotel, beautiful people. The service is amazing, the vibe is immaculate. the room was clean, the beds very comfortable, housekeeping and staff very friendly. I would recommend coming here to any event or to stay the night. Read more

Lovely hotel, love the concept and the staff are so well mannered and go out their way to ensure our stay is perfect. BIG tv too to those wondering. Great atmosphere, everything was clean. Staff were really nice and the price was great. Dinner offers was great for value. Definitely recommend Read more

Nice hotel neat and clean room. highly recommended for everyone Read more

Nice hotel, with a comfortable room, and nice breakfast. highly recommended For everyone. Read more