Main » Ratings » Hotel Reservation Services » Sutochno is a Scam? » Testimonial no 61779
Sutochno
Total reviews 397
7 complaints
4.4
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sutochno.com
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  • Company Review Sutochno
    • Year of use: 2023
    1
    Feedback approved for publication Rate your review 0
    0
    Service
    20%
    Personnel
    20%
    Quality
    20%
    Cost
    20%

    If you cancel your reservation in advance, the prepayment is not refunded; most of the prepayment is retained, but a penny is returned

    I made a reservation in this application, made a prepayment of 3500, the check number of the reservation all came. The next day due to family circumstances trip I cancelled, made a cancellation. According to hotel rules, if you immediately make a cancellation prepayment is fully refunded, but for some reason I whether I would get 700 rubles back. I call the technical support sent to the specialist on duty, and she did not even listen to me and picked up the phone. This is how it is. We are not in front of When they arrived, they refused to let anyone know, so that they could withhold that amount from us. As it should be done in advance, and I just I was cheated. I won’t contact the bottom service to book an apartment again.

    Positive
    • I’m not lying, everything is well described for each apartment, it’s convenient and quick to book an apartment
    Minuses
    • It turned out to be a scam after booking an apartment, the money is not refunded
    1 answer
    Reply to a review
    I don't recommend it
    • SUTOČNO.RU Alea Smorodskaya 21 June 2023 at 10:54
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      Hello!

      We are very sorry that your trip did not take place.

      We would like to point out that it is true that if you cancel your reservation you may be charged the compensation set at the time of booking by the landlord in the house rules. The exact amount of compensation is calculated separately for each reservation. It is possible to read the terms of cancellation in the payment window, even before you make payment.

      Also with the rules for guests you can read it here: https://sutochno.ru/help/gosti.

      And in the event of any insurmountable circumstances, we are always ready to consider Your situation, and try to help! We value each of our guests.

      Our support team is there for you every day.
      Each request is processed by our specialists in the order in which it is received. Sometimes there are more requests and the waiting time may increase slightly.

      Write, please email us at Tekegram: https://t.me/yanaizsutochno_ru or email [email protected] reservation number so that we can thoroughly check.

      Thank you for contacting me!

      Answer

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Reviews 1 • Complaints 0
Rating -1
0 advantages and 1 minus
Company review statistics for Sutochno
4.5
409 reviews
87%13%
Service
89%
Personnel
90%
Quality
89%
Cost
90%
The company in the ratings
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HHotel Reservations
1/28
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