Refusal to return prepayment in case of non-occupancy in unsuitable housing with faulty living conditions

We booked accommodation yesterday and made an advance payment of 5600 rubles. When we arrived at the place of check-in at 23.00, it turned out that the accommodation was not fit for habitation for accommodation, the shower room was defective – the drain did not work, it was impossible to use the shower accordingly; the washing machine was all in a The beds themselves were also in disrepair, with springs protruding from the mattresses. The beds themselves were also in disrepair, with springs protruding from the mattresses and a pungent acrid odor. The furniture itself had a pungent chemical odor. Accordingly, we did not move in not through our own fault, but for objective reasons. The landlord finally indicated the reason for cancelation – we did not check in. On the website it says that the support service works from 8.00 to 23.00 As we have seen the accommodation after 23.00 – we could not contact the support service. Today in the morning we called the support service and explained the situation, the answer was: wait, they will call you back in the near future, within a day at the most. In the future I tried to contact 2 more times, in the end the manager said that no one will return anything to us and The prepayment was sent to the landlord. The landlady herself contacted daily.ru to clarify where the prepayment was (she was ready to return the money, because…). In the end, the accommodation did not take place) to which she was told: “Why should we have transferred anything to you at all? return. The manager was very rude to both me and the landlady. And she said that if the clients wanted to go to the police, the police would already