• Company Review Sutochno
    2
    Feedback approved for publication Rate your review 0
    1
    Service
    40%
    Personnel
    60%
    Quality
    20%
    Cost
    40%

    The deposit was not returned!

    Faced with the problem of non-return of the deposit( We had a weekend vacation company in a country house near Moscow in early August, celebrated the birthday. For rent The agreed payment was made, as well as a refundable deposit of 15,000r. for anticipated damage to property, in case we break something, for example…At the No one showed us the house when we moved in, the property was not taken, not inspected, just some house worker came and gave us the keys and let us into the house. On The next day at check-out the same story, an employee came and took the keys, we called the landlord, who said he would return the deposit in the evening. We left, and in the evening the deposit was returned without 5000r. The deposit was withheld for allegedly broken blinds. They did not show us the breakage on the spot, as I said no previous inspection, no claims. It is not clear who, when and what was broken? Maybe the shutter was broken before us, or by the same employee after…phone conversations and requests to prove that someone broke something from the guests did not lead to any result, we were told in response that they had broken something we and everything and 5000r.withheld legally!
    In this regard, based on our experience, I recommend to everyone to carefully when entering the rented premises. to inspect everything and take photos so that you don’t get your money stolen later. It is desirable to even sign a rental agreement….
    Unfortunately, the holiday spirit was spoiled, all the minuses and pluses of the house I will describe on the booking page on the site sutno.ru.

    • SUTOČNO.RU Anna 16 August 2023 at 10:37
      Rate your response 0
      -1
      1

      Good afternoon!

      The security deposit is set by the landlord himself and is a guarantee of the safety of his property. If you have paid a security deposit for accommodation, it must be returned to you when you move out of the accommodation if there is no damage to the property.

      Disputable situations related to the legality and conditions of security deposit withholding, are not within the competence of Suztochno.ru Support Service and are solved in accordance with the agreement between the guest and the Service Center. by the lessor in the manner prescribed by law.

      We are sorry to hear that you have had a bad experience with the service. We appreciate The opinion of each guest and we are constantly working to improve our service.

More honest opinions from real people about the company Sutochno

  • 5 months ago
    4.3
    Rate your review 0
    0
    0

    overall everything is ok

    I used it once, I chose an apartment in St. Petersburg with many positive reviews, everything went well. On the downside - no guarantees after moving in, the service does not give, contact the owner of the housing to clarify any questions about the object (not always everything is clear from the photo)... Read more
  • 5 months ago
    5
    Rate your review 0
    -1
    1

    Excellent service daily.ru

    In November, we used the Suchno.ru service when we were in Moscow and the Moscow region. I really liked the fact that we could find an apartment in the area we were interested in or close to our location. The move-in and move-out process is as simple as possible, no key deposits, no contracts, etc. On... Read more
  • 5 months ago
    5
    Rate your review 0
    -1
    1

    Sutochno.ru - an excellent service for selecting and booking accommodation

    After the departure from Russia of the familiar Airbnb and Booking.com. I didn't know how best to find and book accommodation when traveling. О Daily. ru learned from the advertisement and decided to try to find through them a suitable apartment for a trip with a child to St. Petersburg on vacation... Read more
Reviews 1 • Complaints 0
Rating -1
0 advantages and 1 minus
Company review statistics for Sutochno
4.5
409 reviews
87%13%
Service
89%
Personnel
90%
Quality
89%
Cost
90%
The company in the ratings
RatingPlace
Site Map