Main » Ratings » Hotel Reservation Services » Sutochno is a Scam? » Testimonial no 63115
Sutochno
Total reviews 397
7 complaints
4.4
Confirmed company
sutochno.com
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  • Company Review Sutochno
    • Year of use: 2023
    1
    Feedback approved for publication Rate your review 4
    0
    Service
    20%
    Personnel
    20%
    Quality
    20%
    Cost
    20%

    they don't return money!

    We found an apartment on the website, the dates we needed were free. We made a prepayment of 3600r. When we called the landlady it turned out that the apartment was occupied. The landlady asked to cancel the reservation. The reservation was canceled, the money is not returned! No phone does not answer! No response to messages either!

    Minuses
    • they don’t refund money for canceling a reservation due to the fault of the hosts, support doesn’t respond to messages or phone calls
    1 answer
    Reply to a review
    I don't recommend it
    • SUTOČNO.RU Natalya Prapkova 31 July 2023 at 15:32
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      0

      Good afternoon!

      We are very sorry that things have turned out this way.
      Our support team works for you every day.
      Every request is processed by our specialists on a first-come, first-served basis. On weekends and holidays, there are always more requests and waiting times may be a little longer. to increase.

      Please write to us in Telegram: https://t.me/yanaizsutochno_ru or email [email protected] with your booking number so that we can were able to do a thorough background check.

      We thank you in advance for your feedback and look forward to improving the quality of our interaction.

      Answer

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    overall everything is ok

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    Excellent service daily.ru

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  • 5 months ago
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    Sutochno.ru - an excellent service for selecting and booking accommodation

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Reviews 1 • Complaints 0
Rating -1
0 advantages and 1 minus
Company review statistics for Sutochno
4.5
409 reviews
87%13%
Service
89%
Personnel
90%
Quality
89%
Cost
90%
The company in the ratings
RatingPlace
HHotel Reservations
1/28
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