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SUTOČNO.RU Kirill Ivanov 17 July 2023 at 11:34Rate your response 000
Good afternoon!
We are sad that you have such an opinion, we do our best to improve our service and your comfort.
Our support service works for you on a daily basis. All requests are handled by our specialists in the order they are received. On weekends and There are always more requests on holidays and the waiting time may increase slightly.
Unfortunately, not everything can be foreseen. No one insured against emergency situations. Our service guarantees consist first of all in the complete preservation of the guest’s funds and the return of the guest’s money in case of and the selection of alternative housing options, if necessary.
We want to assure you that our specialists are following up on Each cancelation by the landlord, and, based on the aggregate of interactions over the entire period of cooperation, may take appropriate action based on on the rules of daily.ru.
Managers of our service will inform the given landlord about our rules, so that he will not mislead our landlords any more. guests.As we are committed to the principle of loyalty, we have refunded your remaining prepayment.
We hope to improve our cooperation!
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Kirill Ivanov Kirill Ivanov 17 July 2023 at 12:44Rate your response 000
Hello! The refund is being processed. I hope that there will be no surprises. I conclude: A refund is possible, but it does not change the situation. We had to find our own accommodation in the night with suitcases in an unknown city with a complete lack of interest from the company. I hope that in the future conclusions will be drawn and service users will be better insured against similar situations. Once again I repeat, it’s no joke to find yourself on the street at the height of the season!!!
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This company doesn't care about you!!!
We made a reservation of accommodation in Sochi on July 14. For a long time konrolilirovatel situation, wrote to the owner of housing, find out if everything is in order. Find It is quite difficult to find decent accommodation in Sochi for this period. On the day of departure I wrote to the landlord once again and warned him that we were leaving. Nothing was a foreboding sign of trouble. We made it. We took a cab to the right place. So, I stand at the door and call the owner of the house, but I get something incoherent in response. В The situation looks like this – 21:00 we are standing in the middle of Hosta with suitcases, and the owner of the house answers that there is another reservation, for today, and these people arrived early. They were checked in instead of us. I immediately call the company’s service department, but they don’t answer. You can hang up on the line forever and still staying on the street in the middle of an unfamiliar city. Today is July 15, we’ve slept anywhere and are now looking for a new place to stay. In the height of the season, it’s difficult and very expensive. The company’s service is silent. To this review I attach the number of the reservation and the last correspondence with the owner. I conclude: daily.ru doesn’t care about you!!!!