Main » Ratings » Hotel Reservation Services » Sutochno is a Scam? » Testimonial no 63344
Sutochno
Total reviews 397
7 complaints
4.4
Confirmed company
sutochno.com
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  • Company Review Sutochno
    • Year of use: 2023
    1
    Credible feedback Rate your review 1
    0
    Service
    20%
    Personnel
    20%
    Quality
    20%
    Cost
    20%

    Crook

    Daily.ru is an absolutely useless company, the purpose of which is to squeeze out the prepayment. The support service will keep you waiting for 15-20 minutes for an answer. If you have a problem when checking in or using your booked accommodation you will be lied to. They will tell you that your issue is being resolved and you’re gonna get a call back, and it’s not gonna happen. And when you call again, they’ll just hang up on you.
    In my case, the voucher reservation method of payment "cash on check-in" but on the spot I was offered to pay on the link or cash without a check. (The Color Company Petersburg). What I did not do following the instructions from Sutточно.ru . And here is the answer:
    "Dear Sergey,
    having discussed with colleagues from Sutточно.ru our We have come to the decision to refuse you further accommodation. You do not owe us and we do not owe you anything more and from 12:00 we ask you to leave our premises apartments. We thank you." Further Daily.ru You are drained, as described above!

    Positive
    • ROSKOMNADZOR is crying
    1 answer
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    I don't recommend it
    • SUTOČNO.RU Sergey Kozharin 7 August 2023 at 14:46
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      Hello!

      We are very sorry to hear that you have encountered a similar situation.

      Our support team works for you every day.
      Every request is processed by our specialists on a first-come, first-served basis. On weekends and holidays, there are always more requests and the waiting time may be a little longer. to increase.

      Please write to us in Telegram: https://t.me/yanaizsutochno_ru or email [email protected] with your booking number so that we can were able to do a thorough background check.

      We thank you in advance for your feedback and look forward to improving the quality of our interaction.

      Answer

More honest opinions from real people about the company Sutochno

  • 5 months ago
    4.3
    Rate your review 0
    0
    0

    overall everything is ok

    I used it once, I chose an apartment in St. Petersburg with many positive reviews, everything went well. On the downside - no guarantees after moving in, the service does not give, contact the owner of the housing to clarify any questions about the object (not always everything is clear from the photo)... Read more
  • 5 months ago
    5
    Rate your review 0
    -1
    1

    Excellent service daily.ru

    In November, we used the Suchno.ru service when we were in Moscow and the Moscow region. I really liked the fact that we could find an apartment in the area we were interested in or close to our location. The move-in and move-out process is as simple as possible, no key deposits, no contracts, etc. On... Read more
  • 5 months ago
    5
    Rate your review 0
    -1
    1

    Sutochno.ru - an excellent service for selecting and booking accommodation

    After the departure from Russia of the familiar Airbnb and Booking.com. I didn't know how best to find and book accommodation when traveling. О Daily. ru learned from the advertisement and decided to try to find through them a suitable apartment for a trip with a child to St. Petersburg on vacation... Read more
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Reviews 1 • Complaints 0
Rating -1
0 advantages and 1 minus
Company review statistics for Sutochno
4.5
409 reviews
87%13%
Service
89%
Personnel
90%
Quality
89%
Cost
90%
The company in the ratings
RatingPlace
HHotel Reservations
1/28
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