Sutochno - online service for instant online booking of apartments, rooms, cottages and guest houses with 100,000+ options in 40 countries, no hidden fees.
Company
Official website
Social network
Head Office
432011, Ulyanovsk region, Ulyanovsk, Mira 2nd lane, 24, floor. 2, room 27
Company owner
LLC Suto.ru
Types of support
EmailDaily from 08.00 to 23.00VkontakteClassmatesFacebookTwitter
Phone Support
+7 (499) 653-99-26Phone for calls from other countries
Languages
English, Russian
Company services
Apartment Search, Cancellation of reservation, Hotel Reservations, Hotel Search, Rent an apartment, Search for excursions
Project Features
Online service for searching and booking apartments, rooms and guest houses with a guaranteed occupancy
Bonuses
30 %Receive
Cashback on the cost of accommodation
11 USDReceive
Per referred user
Adjustable
Yes
Licenses
Licensed
No. 1167325064972 dated July 15, 2016 issued by the Leninsky District Inspectorate of the Federal Tax Service of Russia in Ulyanovsk (Active)
Methods of replenishment
Bank card (Visa/MC/MIR)
Available destinations
40 countries
Mobile apps
No mobile apps available
Company's mode of operation
Round the clock
Availability of online payment
Yes
Availability of a personal account
Yes
Need to register on the site
Yes
Advantages
More than 100,000 options for renting apartments, rooms, cottages and guest houses
No surcharges or hidden fees
Service works in the market for more than 9 years
Guarantee of successful settlement
Secure payment from a personal account
Profitable referral program
Choosing and booking excursions
Disadvantages
High commissions for landlords
Affiliate Program
Registration5% commission from the cost of accommodation
Company requisites
Date of update
November 4, 2024
Overall assessment
9.3/10
    Address
    432011, Ulyanovsk region, Ulyanovsk, Mira 2nd lane, 24, floor. 2, room 27

    Is Sutochno a scam? Complete Review and Real Customer Feedback

    Published: 20 April 2021 Updated: 4 November 2024

    Sutochno – a service for instant online booking of accommodation for business trips and travels. The platform is a real estate service where you can rent and lease apartments, rooms, houses and cottages. On the platform you can rent accommodation in cities in different countries. Reservations are made on advance payment. In case of cancellation of booking a prepayment is partially refunded.

    In this review we will consider the features of the service, its differences from other accommodation booking projects, advantages and disadvantages, as well as assess the reliability of the service for users.

    sutochno.com reviews

     

    Why Sutochno.com?

    The platform of Sutochno.com works in 40 countries. This means that no matter where you live, you can choose and book accommodation in the best resorts in a few minutes, as well as an apartment for a business trip to major cities. The service offers not only quick and easy accommodation booking, but also cooperation to landlords. You can post an unlimited number of ads here for free. There are 100,000 housing options available on the platform. The platform guarantees successful occupancy after the reservation is prepaid. Pros of the service:

    • 100,000+ lodging options.
    • No hidden fees.
    • Guarantee of successful settlement.
    • Secure payment from your personal account.
    • Profitable referral program.
    • Selection and booking of excursions.

    Selecting and booking accommodation on the platform takes 10-15 minutes. After confirming the application you need to pay for the accommodation. The money will come to the landlord only after occupancy.

     

    How to register at Sutochno.com?

    Registration for online accommodation booking service Sutochno.com opens to the user participation in the bonus program, quick booking and receiving bonuses and discounts. To register, click “Login” at the top of the screen or “My Account” at the bottom of the page. Fill out the registration form with your name and cell phone number. After providing your number, you will receive an SMS with a code to confirm your registration. The code from the sms will be used as a password to sign in to your personal account. If you don’t receive the SMS, request that it be sent again. After entering the code you will get to your personal cabinet.

    Personal cabinet of the service

    After successful registration on the site Sutochno.com a personal account will be formed for you, where you can track the history of bookings, view the list of favorite offers, monitor the status of your bonus account, replenish your account on the site and receive service notifications and messages from landlords. For comfortable work with the service it is recommended to fill in a profile when entering the personal cabinet for the first time. It is necessary to fill in the information on the pages:

    • Personal information. Here, enter your first and last name, gender, time zone, country and region, and languages to communicate. Save your information and move on to the next page.
    • Phones, mail, notifications. On this page, you can add your phone number and email address. Select the notifications you are interested in and the time of the mailing. Enable notifications.
    • Password and security. On this tab, change the password to log in to your personal account. Save the new password. It is recommended to change the password at least once a month.
    • Linked Accounts. On this page you can add your accounts from social networks, so you can log in to your personal account without entering your password.

    Sutochno Ru mobile app

    The mobile app Sutochno.com can be downloaded from the App Store or Google Play. In the mobile app you can choose and book accommodation, register as a landlord, keep track of your bonus account, and communicate directly with the landlord.

     

    How to book a hotel on the site

    Book a hotel, apartment or other accommodation at sutochno.com only adult users are allowed. Before booking, you should register and fill out a personal profile. Accommodation reservations are available on a prepayment basis. The platform provides guarantees of successful settlement and excludes fraud by unscrupulous property owners.

    How to book a hotel in Sutochno?

    Booking a hotel, an apartment or a house on Sutochno.com is easy. Without leaving your profile, go to the main page of the service. Here you will see a form for choosing accommodation. In the form you need to specify the city of arrival and departure date and the number of adults and children. If you are traveling with children, you need to specify their age. Click “Find. Then the system will show you the available options for accommodation in the selected city. To find a suitable option on the page with suggestions fill in additional filters. You can specify in the filters:

    • Lodging with quick reservations, reviews, and “Super Host”.
    • The price of accommodation per day.
    • Accommodation option (apartment, hotel, house, etc.).
    • Number of rooms.
    • Number of beds.
    • View from the window.
    • Availability of additional options.
    • Equipment on site.
    • House rules, etc.

    Fill in the filters, browse through the options, and choose your lodging. Once you’ve selected an apartment or hotel, click on the image and go to the product card. Here you will see additional pictures, description, accommodation rules, additional information and user reviews. Here you can also find out the cost of booking and payment conditions. To book accommodation, in the product card, click “Book.

    Confirmation of reservation

    After sending a request for a reservation, wait for a call from the manager. If the selected accommodation is free for the set dates, you will be able to pay for the reservation. The money paid for the reservation is transferred to the account in the system. Here they are frozen, and transferred to the owner of the real estate only after check-in. After a successful reservation, you will see information about it in your personal cabinet, and you will also receive an email. On the day of check-in and check-out notifications will be sent to your phone.

    Commission for the services of Sutochno.com

    The company sutochno.com does not charge any commissions or hidden interest from tenants. But if the user cancels the reservation, he will have to pay compensation to the property owner. The amount of compensation depends on the time of cancellation:

    • Cancellation 60+ days before move-in – 50% of prepayment.
    • Cancellation 30+ days before check-in – 60% of prepayment.
    • Cancellation 7+ days before check-in – 80% from prepayment.
    • Cancellation 7 days before check-in – 100% of prepayment.

    The money returned to the user’s account after cancelling the reservation can be withdrawn to the card or used to pay for future reservations.

    Additional features of the site Sutochno.com

    Service Sutochno.com offers users additional services for selecting accommodation, the choice of excursions, owners of housing here can rent their property.

    Finding a place to live

    The housing selection function allows you to consider direct offers from tenants. All you need to do is fill out a questionnaire on the site. After that, you will receive offers from which you will be able to choose a place.

    Fast booking

    The quick booking function allows you to book your accommodation without waiting for a response from the landlord. Accommodation dates are automatically reserved for you.

    Cancellation of reservation

    If you change your mind about checking into a booked accommodation or your trip is cancelled, you can cancel your reservation at any time.

    Buying excursions

    Service Sutochno.com cooperates with Tripsteroffering users the most interesting and unusual tours in 632 cities around the world.

    Travel ideas

    You don’t know yet where to go this summer, the best travel ideas from Sutochno.com will help you choose an itinerary. Here you will find the most popular destinations, unusual cities and cities with many attractions.

    Cooperation to landlords

    For landlords, the service offers free unlimited listings, high demand and compensation for customer cancellations.

     

    Payment for reservations on the site

    Reservations for apartments on the platform of Sutochno.com are made on a prepayment basis. The prepayment amount can be found in the apartment description. If the prepayment amount is 100%, you should pay the remaining money to the owner of the accommodation at check-in.

    How to pay for a hotel online in Sutochno.com?

    Own booking payment scheme is a guarantee of the service of successful check-in. Payment is made in the personal office from the user’s account. You can replenish your account with a bank card. Also the account is credited with bonuses. If the account does not have enough money, it must be topped up. After this, go to the page “My bookings” – “Pay”. Then the money will be withdrawn from your account, but the tenant will receive it only after your check-in. This payment scheme protects tourists from fraudulent activities of the owners.

     

    Bonuses Sutochno.com

    There are three ways to earn bonuses at Sutochno.com. One bonus point equals 0.01 USD. Bonus savings can be used to pay up to 10% of the accommodation price.

    Cashback

    The service offers a cashback for booking accommodation. Paying for accommodation at Sutochno.com, you can get 30% of the total amount of accommodation to your personal account after the trip. You can use the bonuses to pay up to 10% of the cost for your next bookings.

    Invite a friend

    For each invited friend who makes a reservation on the platform, you will receive 1000 bonus. At the same time your friend will also receive 1000 bonuses. You can download the invitation link after registration on the page “Referral program”.

    Sutochno promo codes

    You can get promo codes on the websites of the company’s partners and in the service mailing list. When you use a promo code, you will get a discount on your stay. You can use a promo code only on Sutochno.com, it is not possible to use a promo code in the mobile application.

    Affiliate program Sutochno.com

    The company offers an affiliate program for website owners, webmasters and bloggers. Join an affiliate program Travelpayouts anyone can do it, because the service can be advertised on pages in social networks, on travel portals, in thematic blogs, etc. You can also join the affiliate program on the website Sutochno.com. After filling out the form, you will receive the necessary tools and start attracting clients. The company pays 5% affiliate commission with each booking. You can withdraw the money earned to the account of a legal entity or individual entrepreneur, to electronic wallets or to your cell phone balance. Withdrawal of funds is available once a month. The minimum amount for withdrawal is 5.5 USD.

     

    Complaints on Sutochno.com

    The service has been operating for 9 years and during this time it has received hundreds of user reviews. On the Internet we found positive and negative reviews, as well as complaints in which the service is called a scam. Having analyzed these complaints, we realized that they date back to the beginning of the platform’s work. At that time, the payment for the booking was transferred directly to the renter and often travelers, after arriving at the place, were left without accommodation. After several such complaints, the platform changed its payment policy and increased its quality control of accommodations. After that, the complaints about the scam disappeared, but negative feedback from landlords appeared.

    Landlords complain about the service’s high commissions. But at the same time they note that if a client refuses to book, they receive compensation. In 2020-2021 reviews of the platform are positive. Users write about the high reliability of the service, decent landlords and compliance of photos on the site with reality. From the history of reviews we can conclude that over the years the platform has managed to raise the level and become reliable for both travelers and property owners.

    If there are any reviews about the hotel booking service Sutochno.com, we will definitely publish the information in social networks. Sign up so you don’t miss anything!

    Please keep yourself informed about news and complaints. We copy the most valuable information to social networks, so please sign up!

     

    Supervisory authorities

    The accommodation booking platform is owned by the Limited Liability Company “suto.ru”. The company was registered in 2016 with the registered capital of 110 USD. The core business is intermediary real estate rental services. The company has 5 additional activities registered. The company is supervised by the Leninsky District Inspectorate of the Federal Tax Service of Russia in Ulyanovsk.

    User Agreement Sutochno.com

    The relationship between the administration of the service Sutochno.com and users of the platform is governed by the user agreement. The agreement is a contract-offer and defines the terms of use of the site. The acceptance of the agreement is considered the user’s registration on the platform.

    Registration on the service is available to persons over 18 years of age. The administration reserves the right to request documents from the user to confirm the identity and registration data. If the administration suspects that the personal data is untrustworthy, it reserves the right to block or delete the user’s account without prior notice.

    The platform is an intermediary between tenant and landlord and is not responsible for the accuracy and relevance of the information in the property description, as well as for any part of the rental transaction.

    Security of Sutochno.com website

    Payments on Sutochno.com are made between users and the platform. When booking an accommodation, the user transfers money to the service, from where it is transferred to the property owner after occupancy. Landlords are also protected. Landlords are compensated if the reservation is cancelled. This reliable payment scheme eliminates the facts of fraud.

    Customer Service

    The service’s support team can be contacted by phone and on social networks. When writing the review, we decided to check the work of the support team. When registering, we could not get a code with the password to log in to the site, and we wrote to the support team on the page of the social network VKontakte. The manager of the company answered our request within 10 minutes. Having made the request, we were asked to wait for the call of the reservation service specialist. The call came in 5 minutes. During the conversation we were given a code to log on to the website. Our evaluation of the customer service is 5 out of 5.

     

    Sutochno.com – is it a scam?

    Sutochno.com – a service for travelers and businessmen. Here you can choose and book accommodation. The platform offers 100,000+ accommodation options in resorts and major cities. Reservations are made in 10 minutes, and users receive a guarantee of occupancy. Having analyzed the work of the service and support service, online reviews and guarantees, user agreement and legal information, we came to the conclusion that Sutochno.com is not a scam.

    4-5 years ago, there were complaints about the service, and users who were left without an apartment, stated that this site is a scam. But the administration of the platform was able to eliminate fraud and protect both tenants and property owners. Over the years the service has worked hard to build trust of users, increase security of transactions and quality of services. Our rating for the service is 9 out of 10.

     

    Conclusion

    Going on a trip, you need to decide in advance about accommodation. The platform Sutochno.com offers daily rent of apartments, houses, hotel rooms, apartments and rooms in the resort cities of different countries. In addition to accommodation on the platform you can book a tour, choose a popular destination and get bonuses. This service is useful not only to travelers but also to businessmen. Going on a business trip or on a business trip, book accommodation at Sutochno.com and get a guarantee of accommodation on the due date. Webmasters, bloggers and owners of pages in social networks should also pay attention to the platform. The company’s affiliate program allows you to earn 5% of the cost of accommodation. The company offers the necessary tools for advertising, accurate statistics and fair payments.

     

    Service
    89%
    Convenience
    90%
    Quality
    89%
    Cost
    90%
    4.4

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