Hotels.com is this a scam? Review and Customers Reviews

Hotel booking service portal Hotels.com – is almost 40 unique pages in different languages, designed to allow you to book a place to stay in almost any city in the world. Good deals, lowest price guarantee, discounts and even a special offer – you book 10 nights and one night is free for you – all look very lucrative and tempting.

Service is owned by the American company Expedia Group, specializing in online travel services and working in this field for more than 10 years. Terms and conditions of booking and using the service of Hotels.com look quite profitable, but is it really so? And whether the hotel service Hotels.com? Let’s find out.

Why Hotels.com?

Geography of accommodation, where you can book accommodation through the portal service Hotels.com is huge, and you can not only quickly find a hotel or apartment in the desired city, but also do it at a good discount. Discounts vary depending on seasonal offers and bonus program. Booking service Hotels.com offers its customers a variety of services, which can be used online, via a web browser or mobile application Hotels.com.

Consider the benefits of the service Hotels.com:

• A really great choice of accommodation options from hotels to country houses and resorts;
• There is a handy mobile application available for download from the AppStore and Google Play;
• Benefit Hotel.com Rewards Program;
• Low prices for reservations and good discounts from the service;
• Instant booking confirmation;
• Sending out specials;

Service Hotels.com open for cooperation, if you want to rent your accommodation, you can always contact the company and register your hotel, house or apartment.

How do I sign up for the Hotel’s com?

In order to make a reservation through the service and become a member of the bonus program, you need to register on the service. It does not take much time. To do this, click on the button “Create an account” in the upper right corner of the site page and fill out the form. You can register via one of the social networks mentioned above: Facebook or Google, or confirm your account via e-mail.

Personal cabinet of hotels.com service

You create a personal account on the service site to store all your booking history and personal data, so that in the future you do not have to re-enter data to make a new reservation. All personal information stored on our servers is protected by law and technically. You can check your booking without going to your personal cabinet – by booking number and last name.

Mobile application

The mobile application Hotels.com is available in the AppStore and Google Play. You can download the application yourself, enter your phone number, on the website of the service, you will be sent a link in a message or scan the QR-code from the site. The application will allow you to view your booking data even if you will be out of Internet reception area. Manage your reservations, find out about secret offers to book rooms at discounts and much more. Again, in your mobile app, you’ll be able to keep track of your bonus balance in the Hotels.com Rewards program, how many nights you’ve already accumulated and how many free nights you have.

How to book a hotel on the Hotels website?

You can book any accommodation: hotel, apartment or villa, through the hotel service Hotels.com, and it should not take much time.

How to book a hotel?

Once you have registered on the company’s website, all you need to do is choose a destination, a hotel, and a room. To do this, you can use the booking form on the website. The first in the list of accommodation offers will be those accommodations that offer the highest discounts. If you are already a client of the service, you can subscribe to the mailing list of special offers from the site hotels.com.

Confirmation of reservation

You will receive a confirmation of your reservation as soon as your reservation is completed by email or phone. If you have a mobile app installed, your reservation will be with you in your cell phone. You can pay for your reservation at the hotel or via the website, depending on the conditions of the reservation.

Hotels.com service fees

Service Hotels.com takes a commission for its services, the amount of commission depends on the general conditions of the reservation and the conditions of the accommodation facility.

More hotels.com features

The site of the hotel service Hotels.com is a service designed precisely to make reservations for accommodation or to put your options of accommodation for rent on the site. One of the additional services of the service is the provision of service calculations for group events: weddings, banquets or business presentations.

Payment for reservations on the website of Hotels com

Booking accommodation on the service Hotels.com you can pay online or choose to pay at the facility. You can pay for your reservation with a bank card. The service charges a fee for its services. And you can change the reservation through the site, in your personal cabinet or in the mobile app. Please note that the cancellation of the reservation must be made in time, otherwise there may be additional fees.

How do I pay for my hotel online?

When booking a room, you will need to enter your bank card details, if you pay via mobile app, there you can link your card and just select it when paying. If you find the same room in the same hotel, billed cheaper on another travel service, Hotels.com is ready to refund the price difference.

Hotels.com bonuses

The service has its own bonus system, quite interesting: you get one night in any hotel, after you pay for ten days of stay. The days can be summed up. In order to get a bonus day, you need to become a member of the system.

Registration Bonus

The hotel booking service has hotels.com There are no additional sign-up bonuses for new customers, but once you register you will have access to many discount offers.

Additional Benefits

For its regular customers Hotels.com has additional privileges, such as offers from accommodation facilities for reservations with good discounts. Secret offers are valid depending on the tourist season.

Invite a Friend” promotion

The service Hotels.com has a well-developed affiliate program of referral links.

Referral program

The service’s affiliate program is simple and effective. By registering in the system, you can receive additional income for each client who registered through your site. For their partners Hotels.com has additional benefits:

• Access to affiliate services that allow you to increase site traffic;
• International Programs;
• Additional discounts and privileges from hotels;
• Discount coupons that can be advertised on your site.

Complaints about Hotels

The service has been operating for quite a long time and is successful, according to feedback from its customers. Many are pleased with the discounts from the service and the rich selection of booking facilities, which the service provides. Most of the reviews are positive, and there are also some negative ones, but these are more likely to be related to the fact that the accommodation facilities displayed on the site did not submit correct information on time about which rooms are free for booking and which are not. But, as we have already written, most of the reviews on the service are either positive or neutral.

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Controlling Authorities Hotels.com

The service is owned by the Expedia Group. The company is one of the largest travel companies, which specializes in the development and launch of online booking systems and sales of other travel services. The company is regulated by the laws of the United States, where the main office of the company is located at the moment. Details of the company can be found on the website and the booking service itself.

hotels.com User Agreement

As a user agreement on the site there is a document – “Terms and Conditions”. The document is quite extensive and deals with almost all points of interaction between customers of all departments of the booking service Hotels.com and its customers. It should be noted that when booking hotel services in different countries, booking conditions and its rules may vary slightly.

Pay attention to the points concerning taxes, commissions and fees. The service takes a commission for its services, and its amount depends on the conditions of your booking, but the accommodation facility may also take a so-called “city” tax. Therefore, the amount you pay for the reservation on the spot may be more than you had planned. It is usually specified when booking a room.

In the “Terms and Conditions” you can read about the action “Secret Prices” and the guarantee of the lowest price – if you find somewhere else a lower price for the same object the company will refund it.

There are more detailed rules when the cost of the reservation is refunded.

You should also pay attention to the points about the total period for which you can make a reservation – no more than 28 days in total, and the total number of rooms you can book. For group reservations, you can book no more than 8 rooms.

If you have any questions, while studying the company documents, you can look at the FAQ section, which already has answers to most of the most asked questions.

Security of the Hotels website

All payments, which pass through the portal of the service, are protected. The site Hotels.com itself is protected by a strong security certificate, and payments are made through bank protection systems.

Hotel.com Customer Service

The service’s support service works through a mobile app, feedback from the site, and email. Please note that the service has a hotline for customers from Russia, but it works from 10.00 to 19.00 from Monday to Friday.

Is Hotels.com a scam?

Service Hotels.com works since 2002, and during this time the portal has been translated into almost 40 languages, has gained a reliable reputation among partners and, according to customer reviews, it is advantageous to use its services. We have studied how the service Hotels.com works. Terms of his work, the portal, offers, rules, and feedback from customers, and came to the conclusion that this service is not a scam. Service works reliably, he has favorable booking conditions, there are discounts for regular customers and unusual bonus program – after paying for 10 days of accommodation (days can be summarized from different bookings), 1 day you get free.

There is one point to pay attention to when booking, according to customer reviews. If you have an urgent reservation, for example, you book a room at night, which you may need the next day, it is better to clarify information about the reservation also in the object of accommodation, as they may not have time to pass information to the service, for example that the room you selected and which, according to the site is free, in fact – is busy.

Conclusion

The advantage in buying a hotel booking service is not only that you do not waste time looking for and choosing the right accommodation, but also that such services often give good discounts, arrange closed specials for regular customers and run their own bonus program, which will make the reservation with the benefits for you, even though the service takes a commission for their services.

Hotels.com – service with an established reputation and a wide range of partners. It has already found its customers and will find more.