MalinaCasino is this a scam? Review and Customers Reviews

MalinaCasino, which was created in the second half of 2016, has become a leader in accessibility, which is extremely important in the iGaming industry nowadays. As assured by the administrators of the site, Malina Casino will always meet its customers’ needs, as its goal is to provide players with maximum comfort and safety while they are at the casino.

The casino is owned by the well-known company Araxio Development N.V. The casino operates under a license issued by the Curacao gambling division (Curacao eGaming) – an organization that regularly checks the casino, the people employed in it, as well as the quality and transparency of the software.

The owners of the website are constantly working to improve its appearance and to streamline its rules and regulations. The latest change in style was made in 2017. However, our most important priority is trust, and so in this review, we will attempt to determine whether MalinaCasino deserves the attention and confidence of potential customers.

Casino Platform

The casino platform has been created by developers from AlfCasino, BoaBoa, YoYoCasino, Cadoola, and Wazamba. So it’s definitely worth keeping an eye on. Despite the lack of a standalone app for smartphones or tablets, the casino offers several conveniences which are:

• Categorization of games
• Ability to search for games by name
• Ability to search for games by manufacturer
• Multiple language versions
• Cross-browser platform
• Multilevel security
• Well-organized customer service that takes into account the individual characteristics of customers (especially the country of origin).

All data is transmitted using TLS 1.2 (more advanced than SSL) and protected by anti-virus software. Transactions, on the other hand, are protected by authentication systems and additional encryption. Moreover, all data is processed in accordance with the Personal Data Protection Act (RODO). The casino operator is actively involved in anti-gambling projects, working with organizations such as Gamblers Anonymous, Gambling Therapy, and GamCare. In addition, the casino has special precautions to prevent minors from gambling (NetNanny).

Desktop Version

The official website MalinaCasino does not look like a raspberry, although its name says so. It is made in shades of purple. In 2017, the casino completely changed its appearance to a more modern one, even though the design itself does not stand out in any way. The platform offers three main types of entertainment: traditional online gambling, live casino, and sports betting.
Interestingly, the full version of the menu looks very mobile and concise thanks to the following features:

• Extensive list at the top: the catalog of games is displayed on the main page and is divided into categories: “Popular”, “New”, “Slots”, “Card Games”, “Roulette”, “Jackpots”, “Blackjack”, “Poker”, “Video Poker”.
• The options associated with your account are on the right side.
• Live chat is displayed as pop-ups (and available 24 hours a day), and a list of tournaments can be found on the right side.

All legal information regarding the casino’s license and terms and conditions can be found at the bottom of the page. Unfortunately, you can find extensive text on the site, designed more to entice players with promotions than to provide key information. The catalog of games is quite extensive and varied. There are several types of poker, blackjack, and roulette (European, French, American). Of course, the list includes an extensive list of slots well known to experienced players (such as Aztec Magic or Wild Dolphin), baccarat, Hi-Lo, Pontoon, as well as jackpots and live zone. Almost all games are available in the demo version, but the live zone at MalinaCasino only has the option to play for real money. As we said before, the filter in search of games has only one criterion – the name of the manufacturer. Given the size of the collection, this creates a problem when using the mobile version, but in the end, you can use the traditional phrase search. The website is user-friendly, functional, and well-designed.

Mobile Version

MalinaCasino does not have a dedicated mobile version. However, the website is well-adapted to different screen resolutions, allowing users to access it on their phones, smartphones, or tablets. The overall design of the website is not particularly noteworthy, but the layout of the content is not cluttered. As for the actual content, it appears to be the same as the desktop version. The main difference is the mobile menu, which is more user-friendly, and the absence of many advertisements. Games are also optimized for mobile devices, so players can enjoy their favorite slots and poker tables without any issues.

Downloadable Version

The casino also does not offer a downloadable version for PCs. This is to be expected since almost all modern casinos created after 2015 do not have this option. First of all, the modern player values mobility, which the PC program cannot offer. At the same time, the traditional PC version has some important advantages, which are in vain to look for in the mobile versions:

• High-quality, stutter-free graphics: Websites and online versions cannot provide elaborate and complex graphics because the data is stored online. The PC, on the other hand, stores data and voluminous files in its memory, so the overall casino and special effects don’t slow down.
• Security: Using the PC version, you do not put your data on the network (even if it is protected, it can become a victim of a hacker attack) or on your phone (the data on your phone can be accessed by Google, in particular).
• No influence from the government agencies blocking access to casinos: Websites can be blocked by government agencies (e.g. Ministry of Finance), but the PC version is completely independent.

Live Casino

The section on games with live dealers includes a total of 16 subsections represented by various studios (Red Tiger, Ezugi, and others). Among other things, there are different versions of pot-limit poker, roulette, blackjack, and Wheel of Fortune. The interface is familiar and intuitive – including sound and screen settings, statistics, chat, FAQ section, and the ability to record broadcasts. The content loads very quickly, and the visuals and animations are impressive. Overall, the live area does not offer anything revealing but is suitable for amateurs and “old gamblers” alike.

Software Vendors

The collection of games at MalinaCasino includes games from such famous and popular studios as EGT, Evolution Gaming, Pragmatic Play, Betsoft, Push Gaming, Red Rake, Endorphina, Ezugi, GameArt, PariPlay, BGaming, Igrosoft, Betin and Rival. Such serious and self-respecting companies do not work with scammers, so their presence may indicate the reliability of the casino. However, we didn’t find any information confirming the fact that all the software in the casino is licensed.

User Account

Registration in MalinaCasino takes a few moments. First, you have to create a login and password, input your country of residence, accept the terms and conditions, and choose your currency. Note that if you choose a currency other than your native currency, you will have to pay a currency conversion fee for each transaction.

Second, you need to enter your basic data including name, sex, date of birth, and contact information (phone number, etc.). After completing the above steps, you get access to your profile and are immediately invited to make your first deposit under the “Deposit Funds”. The profile includes a section with your data, history of transactions (deposits and withdrawals), available bonuses (and the option to activate a promo code), status in the VIP program, the ability to cancel payments, and a list of sports bets made. In general, everything is laconic and functional. The profile section is located on the left side (on the home page), so you can open it at any time.

Bonus Policy

The bonus program at MalinaCasino is interesting, despite its obvious similarity to the offerings at the company’s other casinos. It consists of the usual welcome package, including cashback and free spins – familiar to Tranello devotees. In addition, Raspberry offers weekly rebates, tournaments, and a VIP program involving point accumulation. Let’s look at each offer individually.

No-Deposit Bonuses

No-deposit bonuses are unavailable at MalinaCasino. This is not surprising, as the absence of such offers is a standard practice in most modern casinos. The main reason for this is to prevent money laundering. When players receive a no-deposit bonus, they can often withdraw funds without making a deposit. This can lead to problems for the casino as the player plays with the bonus funds and keeps the winnings. The casino ends up losing money, as they have to pay out the bonus and cannot recover the lost funds. Even though 20 euros may not seem like a large amount, when multiplied by hundreds of thousands of players, it adds up to a significant loss for the casino.

Deposit Bonuses

The welcome package of MalinaCasino includes only a first deposit bonus of at least €20 – 100% refund (up to €500) and 20 free spins, which are awarded in installments over 10 consecutive days. For the promotion not to be canceled, the minimum bet on prize spins must not exceed €5. The promotion is not available to players residing in the USA (nationality does not play a role here). To activate the package, you need to write to support or do it in the profile section dedicated to bonuses (which we wrote about earlier). It is worth remembering that the points or winnings obtained as a result of spins must be scrolled (multiplied) 30 times. Suppose you wagered €20 and received another €20 as part of the promotion. If you want to keep the bonus, you need to accumulate €1,200 (30×40). You have at least 10 days to turn your money around. If you don’t, your funds will be lost and the promotional currency will expire.

Regular Bonuses

There’s a lot to choose from:

• “Hay Wednesday: 50 free spins when depositing €20 or more on Wednesday. The deposit must be in the account at the time the bonus is credited. Otherwise, the promotion will be canceled.
  “Crimson Weekend”: 50% (up to €700) + 50 free spins for players who have made a minimum deposit of €20 from Friday to Sunday inclusive. The casino reserves the right to decide the allocation of spins. Refunds are available for slot games only.
• Weekly Refunds: 5% (up to €1,000) for Gold members, 10% (up to €2,000) for Platinum members, 15% (up to €3,000) for Gold members
• Diamond status: Funds are disbursed on Mondays.
• 15% Live Casino Refund: For players who wager Monday through Friday: 10% (up to 150 euros). Funds are issued on Sundays. Using the bonus, a player must wager 3 times.
• The maximum bet value is €5. To activate the promotion, contact customer support via live chat.

The rate for all bonuses (except live casino) is the same. It is x30 for 10 days. In the live casino, the value of the return must be wagered three times in 10 days. Limits, on the other hand, remain the same – bets no more than €5 and the maximum withdrawal of €80. The bonuses are not combined. In addition, a player cannot use them if he has an incomplete withdrawal request (no more than 24 hours).

Tournaments

Tournament offers in MalinaCasino are well structured. It includes tournaments in which cash (category “Return to Classics”) or loyalty currency – LP (which we will talk about later) in the categories “Race of the Month”, “Best Provider” and “Slot of the Week” are raffled. The tournaments are held at equal intervals, and the conditions remain the same. In the Race of the Month tournament, you play certain slots for 30-31 days, trying to get as many points as possible (you get them for wins). The first 10 first-place players receive prizes. “Back to the Classics” is a tournament for players who like old-school slots like Reel Rush. There is only one prize.

• 1 prize x 500 euros
• 2 prizes x 200 euros
• 3 prizes x 100 euros
• 5 prizes x 75 euros
• 10 prizes x 60 euros
• 10 prizes x 50 euros
• 10 prizes x 25 euros
• 10 prizes x 20 euros
• 15 prizes x 5 euros

The tournament “Best Provider” draws the most popular slot, according to the results of the popularity analysis for the previous month. The prize pool is for the top 10 players according to the rating. In the Slot of the Week tournament, players play their favorite slot for one week.

Loyalty Program

The MalinaCasino Loyalty Program is based on accumulating Loyalty Points (LP), which gives status and associated privileges (increased withdrawal limits, monthly refunds, personal manager, etc.) The program has five statuses – Bronze, Silver, Gold, Platinum, and Diamond.

You can earn loyalty points for betting in table games and poker. 1LP is awarded for every €100 wagered. Points can be converted into cash at a ratio of 1:35 after wagering. The minimum amount to be exchanged is 100 LP. The exchange rate depends directly on the player’s status in the program:

• Bronze – 100:1
• Silver – 95:1
• Gold – 90:1
• Platinum – 80:1
• Almaz – 70:1

Funds received from the exchange of points can be paid out or used for further play. Remember that unredeemed or unused LPs expire after 3 months.

Malina Casino Promo Codes and Bonuses

A significant advantage of the portal is its extensive promotional program. At the moment, the casino offers its users the following types of bonuses:

• Welcome bonus of 100% on a deposit up to 2,000 PLN, as well as 200 free spins in the video slot “Beowulf from Pragmatic Play.
• 25 free spins in the simulator “Big Bad Wolf” from the operator Quickspin on registration (no deposit required)j.
• 50 free spins for a deposit of €25 or more every Wednesday.
• “Crimson Weekend” – 50% off every €80 deposited on Friday, Saturday, or Sunday, as well as 50 free spins if your deposit exceeds €200.
• A weekly reimbursement of 15% of your lost funds, is credited to your account every Monday.
• Free spins packages are valid on certain video slots, both for new and regular users.
• Regular and periodic promotions, no deposit bonuses, tournaments, and promotions.

As you can see, the promotional program will satisfy the tastes of even the most demanding customers. Fulfilling simple conditions, the player can receive bonuses almost every day. In order not to miss a noteworthy opportunity, we recommend subscribing to the newsletter, and then information about all the interesting gift packages and ongoing promotions will come to your e-mail box. It’s also worth visiting the casino’s website regularly to find out the rules of participation in specific events.

Depositing and Withdrawing Funds

You can replenish your MalinaCasino account in the following ways:

• Payment card – VISA/MasterCard,
• Electronic wallet – QIWI, WebMoney.
• International transaction service – EcoPayz, Skrill, Neteller, Payeer.

Tax obligations and any additional fees must be paid by the player.

The minimum deposit is the standard €20. As for withdrawals, you can withdraw as much as you want (there is no lower limit), as long as you don’t use your card – (you have to accumulate a minimum of €40 for withdrawals). Funds are transferred from your casino account to your personal account within 1-7 days (depending on the method you choose). Please note: the method of depositing and withdrawing funds must be the same. In addition, your withdrawal details should match the details you gave when you deposited your account. Otherwise, you will not be able to withdraw funds.

Withdrawal Complaints

The reviews about MalinaCasino are positive. As for the withdrawal process, forum users do not complain about unreasonable refusals or strict rules and regulations. The only thing that leaves doubts is the verification procedure, which starts even before the withdrawal request is accepted. The casino must be sure that the person sending the referral is the same person who registered with the casino, so the player may be asked to show a scan of a driver’s license or ID card, for example. In addition, the casino may contact the player by phone for additional verification.

License and Regulator

The casino operator claims to have obtained an 8048/JAZ Series sub-license from Antillephone N.V. This organization has the right to issue licensing agreements as a representative of the Curacao government. However, we did not find information about a valid license in the Antillephone and Curacao listings. This could mean that the document is missing, or that there is a problem with identifying it. In any case, the absence of such key information raises some concerns.

Security

The legitimate work and reliability of Malino Casino are confirmed by the use of the latest technological solutions developed by the leaders in IT. Administrators regularly conduct technical reviews, updating and improving the software. The licensed operation of the software guarantees fair rules on the casino site. Players don’t have to worry about their personal data, there are no questions about fraud or other such troubles. All modifications are controlled by specialists, which provides a reliable security mechanism.

Complaints About the Casino

Negative comments about MalinaCasino mainly concern the loyalty program, which, according to players, is not profitable (to get €1, you need to invest several thousand and go through the points transfer process). Most of the negative reviews also concern the regulator, as the government of Curacao is not a trustworthy institution. Other aspects of the casino are evaluated positively.

Where to Complain About the MalinaCasino?

Where to complain? If you are dissatisfied with the casino’s services, the first step is to contact support (this is the key action for all further requests to be accepted). It is desirable to do it by e-mail so that you have a record of the entire conversation – over the phone, you have no such opportunity. If you do not agree with the department head’s decision, you can send another complaint. This will be reviewed by the casino management and the decision will be final. If you are still not satisfied, you can contact independent organizations that help resolve disputes. These include licensing bodies such as the Malta Gambling Authority (MGA), and the UK Gambling Commission, and player protection bodies such as ODR, and ADR. Please note: Please read the casino’s terms and conditions carefully before taking any action. If your allegations contradict any subsection, your complaint will be unfounded.

Customer Service

The MalinaCasino customer service department is available at any time at [email protected]. The average response time is about 2-3 hours. Addressing any question, you can not worry about the language barrier – any request is immediately redirected to the department responsible for players from your country. For quick solutions to common issues (e.g., registration problems, bonus requests, etc.) use the online chat, choosing one of the three departments depending on your knowledge of the target language. The support service is also designed for players from different countries, so you don’t have to worry about the language barrier.

• +356 277 80 669 (international)
• +488 000 80 288 (Poland)
• +351 800 5061 38 (Portugal)
• +438 008 02 111 (Austria)
• +462 078 76 81 (Sweden)
• +478 002 50 52 (Norway)
• +358 800 102 141 (Finland)
• +356 277 806 699 (Malta)
• +368 008 80 37 (Hungary)

Please note that the call center is open from 10:00 to 20:00 (GMT) on weekdays. If you would like to contact the customer service department outside of these hours, please use the chat or email address. If you don’t want to contact the department, you can search for answers to your questions in the FAQ section.

User Agreement

The User Agreement (Terms and Conditions) is the set of legal relations between the casino and its customers. It contains answers to all disputes and disagreements. We recommend you read this document carefully, as it will allow you to avoid losing money or even blocking your account in case of more serious problems. Let’s go through a few subsections together.

Login Information

Following subsection 3.4 of the Terms and Conditions, you are solely responsible for the security of your login details (username and password). Any action taken from your account is considered to be the action of the account owner. Therefore, in the event of a hacker attack, third-party takeover of your account, or theft of funds, you will not be able to claim compensation from the casino.

Interpretation of Game Results

The operator emphasizes that sometimes there may be a discrepancy between the result of the game displayed on your screen, and the result found on the casino server. If such a situation occurs, the data from the server is taken into account. Notorious casinos overuse this right to cheat their customers and refuse to pay their winnings.

Transferring a Deposit

If you do not want to pay the special fee of 10% of your deposit amount (min. €0.5), you must rotate your deposit three times. This is a standard policy designed to protect the casino from losing money to any new customer.

MalinaCasino: a Scam or a Reliable Casino?

MalinaCasino is not a scam, but rather a young and promising project that is gaining popularity. The two most important features of this site are its friendly atmosphere and user-friendly interface. We are confident that Malina Casino will soon become one of the top casinos in the industry.

Conclusion

The decision as to whether you can win at Malina Casino is entirely up to you. We rate it 8 out of 10 for the high quality of service, user-friendly interface, and friendly attitude to players. In our opinion, however, the operator does not deserve a perfect score, as the licensing situation has not yet been fully resolved, and the terms and conditions contain several controversial clauses.