Play Fortuna is this a scam? Review and Customers Reviews

Play Fortuna is a legitimate online casino authorized by the government of Curacao. It was launched on April 3rd, 2013, and welcomes users over 18 years old from specific regions listed in its terms and conditions. With over 5,000 games provided by licensed providers, Play Fortuna offers a diverse range of options for players. All games are rigorously tested for fairness and security, ensuring a safe and enjoyable experience.

What is the secret behind the success of Play Fortuna? How has a relatively unknown casino, even with a decent selection of games, become so popular? Is it thanks to the generous payouts from the games? Or is Play Fortuna just another scam operating through unfair means? We’ll try to answer these questions and more in our review below.

Casino Platform

Play Fortuna is owned by Netglobe Services Ltd, a company registered in Cyprus. The project was launched in 2013 and quickly gained popularity in Europe and later in the East. The casino platform is cross-browser and multilingual, but there are only five language versions to choose from English, Polish, German, and Slovenian. Moreover, the casino does not impose hard restrictions – only nine regions are excluded from use. The service has several formats – online (computer and mobile versions) and offline (application for smartphones and tablets). Security of games is provided by 128-bit SSL-protocol Comodo Secure. In addition, the casino cooperates with antigaming organizations. The casino’s website offers a lot of valuable information on how to recognize and cope with addiction.

Online version

The official website of Play Fortuna looks very stylish – logos and graphics designed using shades of gold contrast with the gold background. The casino gives an impression of being very luxurious. However, a rather striking contrast is the promotions banner located in the lobby on the main casino page. The game collection contains about 2,000 titles, including roulette, blackjack, poker, baccarat, keno, lottery, scratch cards, craps, bingo, jackpot, and a live games section. You can play Play Fortuna for real money or in demo mode. The overall site navigation is very convenient, you can sort games by category or search them by name or software provider.

Most games are slots, but there is still a wide selection available (especially when compared to other casinos). Play Fortuna offers about 80 games. License and regulator information can be found in the footer, at the bottom of the page. The footer also contains information about partners, transactional services, and the most important casino documents. It’s worth noting that the page doesn’t stutter when loading, and the content doesn’t “drop”. Overall, it is hard to say anything negative about the online version of Play Fortuna.

Mobile version

Play Fortuna Mobile is a simple app with about 300 games (most of which are slots). The application can be downloaded either from Play Market or iTunes (this option is unavailable on the official casino website). It’s worth noting that the app works well and installs very quickly. During the downloading, you only need to agree to access your device. The mobile version has adaptations for Android, iOS, and Windows, and can also be run on a tablet or iPad. You need to create an account to log in, but you can log in using your existing login credentials. The minimum age requirement for downloading the app is 17 years old, but all the game requirements clearly state 18 years old. You must agree to the terms and conditions when registering.

Downloadable version

Play Fortuna Casino does not have a downloadable PC version. This is not surprising, since all the projects that took off in the last 5 years, do not have a PC version on sale (due to the fact that the player is somehow tied to one place and can not use the casino where and when he wants). However, the standalone PC version has its advantages. The first is data security. In the browser-based version, all data is online and can be quickly intercepted. The mobile version, on the other hand, requires access to the device (as we mentioned earlier). Only the PC version (with a good anti-virus) prevents commercial institutions from accessing sensitive personal data.

Casino’s Live Games

Play Fortuna’s collection of live games and events includes about 83 titles, including roulette (including spherical roulette, where images from multiple cameras shooting from different angles provide an exciting and realistic experience), blackjack, poker, sports betting, and racetrack is also available for those who enjoy horse racing action.

The live casino has separate tables for players included in the VIP program. Such tables usually have higher limits and different odds of return. The croupiers are competent employees and most of them have been with the casino for a long time. Typically, the casino has the same lineup of dealers at all times. For even more convenience, the player can use sound or screen settings, change the language version, or use online chat. In addition, every transmission can be recorded. The graphics are at a high level, and the gameplay itself is not stressful.

Software vendors

The operator works with a variety of software providers. The list includes very famous studios such as Microgaming, NetEnt, Amatic, Betsoft, Blueprint, Booongo, Elk Studios, Endorphina, Evolution Gaming, Habanero, and others. All games are licensed, but the official return rate (RTP) is not published on the site. The software is regularly tested by iTech Labs.

Play Fortuna User account

Registration in Play Fortuna consists of only one step: it is necessary to make up a login and password, enter your e-mail address, choose a currency, and go through several security and verification steps (including transcribing the code from the picture, etc.). Please note: choose your currency carefully, because afterward, you will only be able to change it once, and that is with a special request sent to the administration. The currency is fixed to the player’s account and the casino is reluctant to change it.

Registration

After registering, you get access to your profile and are notified of a welcome bonus that you can take advantage of. The user account consists of 4 main sections:

• Balance – the funds in the player’s account (deposited funds, funds accrued by the casino, and bonus points).
• Profile – the player’s profile, which can be edited. All data must be verified in the process of verification, which allows you to withdraw funds from the casino.
• History – a summary of all transactions made in the casino (deposits, payments).
• Messages – messages and notifications from the casino and detailed subscription settings.

The various sections load rather slowly, otherwise the player’s account is very user-friendly.

Bonus Policy

The casino has an extensive bonus program, with a lot of focus on player activity on the platform – accumulating points, returning deposits, gaining status, and so on. The casino also offers a welcome package and several regular promotions. But let’s start at the beginning.

No-deposit bonuses

Play Fortuna does not offer any no-deposit bonuses. This is a common practice in the gambling industry, as these types of promotions can open the door for scammers. Additionally, no deposit bonuses are not very beneficial for the casino operator.

Deposit bonuses on Play Fortuna

The welcome package at Play Fortuna includes a first deposit bonus of 100% up to $500, as well as free spins. The number of free spins is determined by the size of the initial deposit. For example, 15 free spins are awarded for a deposit of $10, and 50 free spins are provided for a deposit of $30. The playthrough requirement is not strict, it is set at 30 times the initial deposit amount.

Regular bonuses

Regular bonuses include daily rebates and Play Fortuna promo codes. As for the codes, the player can use them only once, but the refund offer is valid for the entire period of casino use (unless the operator blocks the account for some reason). The daily rebate is not a percentage, but a predetermined number of bonus points, BP (we will cover this later in the section on the loyalty program), the amount of which depends on the amount of bets placed:

• $30 – 49.99 – 1,000 BP.
• $50 – 99.99 – 2,000 BP.
• $100 – 249.99 – 5,000 BP.
• $250 – 499.99 – 10,000 BP.
• $500 – $999.99 – 20,000 BP.
• $1,000 – $2,499.99 – 50,000 BPS.
• $2,500 – $4,999 – 100,000 BP.
• $5,000 – 9,999.99 – 200,000 BP.
• $10,000 and over – 500,000 B.P.

The bonus is only active if the player actively uses the account. In addition, Play Fortuna allows using promo codes, which can be entered in the section designated on player profiles.

Tournaments

The casino has an extensive collection of tournaments consisting of competitions with predetermined prizes (updated weekly) or competitions with progressive jackpots (usually once a month). Bonus points (loyalty points) can also be redeemed for prizes.

Loyalty Program

Play Fortuna offers a loyalty program and a VIP program. The first program works based on the accumulation of points (Loyalty Points or LP). By accumulating points, you get profit and the opportunity to exchange virtual money for real money. You earn 1 LP for a $1 bet. The exchange rate is directly related to the number of points you accumulate. Like VIP, the loyalty program has levels:

• 1,000 BP – 1,000:1 – Beginner
• 5,000 BP – 975:1 – Jr.
• 10,000 BP – 950:1 – Amateur.
• 20,000 BP – 925:1 – Active Player
• 50,000 BP – 900:1 – Ex.
• 100,000 BP – 800:1 – Professional.
• 200,000 BP – 700:1 – Champion.
• 500,000 BP – 600:1 – Player of Repute.
• 1,000,000 BP – 500:1 – Sage.

As for VIP players, they get the status of making deposits. Each player starts here as a Beginner. Silver status is awarded for depositing $250, gold status for $1,000, VIP status for $2,500, and platinum status for $5,000. Each status entails some privileges a player can receive (such as free money, a personal manager, increased withdrawal limits, or an easier verification process).

Participate

Depositing and Withdrawing of funds

Play Fortuna offers a wide range of methods of deposit and withdrawal. In addition to payment by card or e-wallet, it is possible to pay by SMS, vouchers, or Bitcoin. The list of available methods strictly depends on the country of residence of the player and the currency assigned to his account.

Funds are deposited into the account after the operator of the transaction has verified them. During this process, there may be a currency conversion fee or a transaction service fee that the player needs to pay if their country’s currency is not accepted by the casino. Before withdrawing funds from the casino, players must go through a verification process that can take up to 24 hours. This process ensures that the player is following the rules and is honest. The amount that can be withdrawn depends on the player’s VIP status and ranges from $1,500 to $7,500 per transaction.

Withdrawal complaints

Players of Play Fortuna complain about the verification process, which requires providing a large number of documents. However, when it comes to the withdrawal itself, the casino has a very good reputation. Most users do not encounter any difficulties in the withdrawal process. Most cases involve players who are unfamiliar with how to navigate foreign casinos.

License and Regulator of Play Fortuna

The casino operator has received a sublicense from Curacao eGaming, as confirmed on the official website of Play Fortuna (No. 1668/JAZ). Moreover, you can find a link on the site confirming the status of the documentation issued for the casino. While Curacao may be a controversial institution due to its history of issuing several licenses to casinos involved in fraudulent activities, it’s worth noting that Netglobe Services Ltd. is transparent about its legal information, unlike other fraudulent sites.

Complaints about the casino

To our surprise, we found only a few critical reviews about Play Fortuna on the Internet. You can indeed find a lot of comments on the Internet, but among them only a small percentage are negative. The sources of dissatisfaction are the low level of machine returns and several technical issues.

Where to complain about the casino?

If you are unsatisfied with Play Fortuna Casino’s services, we recommend you read the terms of service first. If you ask for something that goes against casino policy, we have bad news for you. Once you have read the terms and conditions, you can send a message to the customer service manager, who can be reached via Skype (phone or chat), online chat, or email [email protected]. If you are still not satisfied, you can send a formal complaint to the casino administration at [email protected].

Please note: when writing an official complaint, remember to include your username, personal information, dates, screenshots, and as detailed an explanation as possible. The decision of the administrative department is final. If you are still unsatisfied, you can contact the regulatory authority (e.g. the government of Curacao) or independent institutions such as ADR, AGCG, or ODR. The websites of the above institutions even have special forms you can use.

Customer Support

The operator is very open with its customers. Play Fortuna offers a large selection of different contact options:

• Skype – a phone call or chat.
• E-mail – a message to the support service or the casino administration.
• 24-hour chat.
• Contact Form.

In addition, the casino has a very detailed FAQ section for customers looking for answers without contacting casino support. According to the players’ reviews, the support service works properly and respects its customers.

User Agreement

The User Agreement defines the legal relationship between the casino and its customers. It contains subsections that strictly treat almost all disputable situations that may arise when using the casino. We recommend reading this document to avoid losing winnings, bonuses, or even access to your account. Let’s analyze a few subsections.

Checking the profile and closing the account

Play Fortuna has the right to refuse registration without providing a reason and to delete your account and any winnings if necessary (for example, if there is a mistake in the award of winnings that belong to another player). In addition, to ensure maximum safety, the casino operator has the right to request from players documents confirming the information provided at registration (e.g., identification card, screenshots of payment orders, bank statements, utility bills, etc.). If a player refuses to provide these documents, his account will be closed and the accumulated funds will be canceled.

Changing the assigned currency

During registration, the player chooses the currency that will be permanently assigned to their account. If you want to change it, you need to take several steps:

• Withdraw all funds (zero out the balance).
• Send a request to the support team for a currency conversion.
• Once approved by the support team, register again and select the new currency.
• Notify the support department about the change.

You can only change currencies once, and your new account will not be able to use your welcome bonus (see additional subsections for information). In addition, bonuses, winnings, and funds from your previous account will not be transferred to your new account.

Currency conversion

If the currency assigned to your payment methods (payment card, e-wallet) is not on the list of currencies supported by the casino, you will have to pay a currency conversion fee (for more information, see the notice of acceptance of special transactions).

Conditions for withdrawal of winnings

To withdraw funds within 24 hours, you should:

• Before the procedure starts, please ensure that you have the required amount of funds available.
• Confirm your email address.
• Verify your profile and choose a withdrawal method.
• Make sure the chosen method matches the one used for depositing (if not, the administration may choose an alternative).
• Make sure that the total number of bets is at least 3 times your deposit (this condition applies only if there are winnings).

The amount of withdrawal should not exceed the limits of the casino, otherwise, it will be split.

Liability clause

PlayFortuna is not liable for any technical issues with the software, player actions, network problems, or connection interruptions. If any of these issues occur, the player will be responsible for any losses incurred.

Play Fortuna: a Fraud or a Reliable Casino?

Casino Play Fortuna offers a positive experience – you will definitely not feel cheated or hindered by bureaucracy here. Despite many rules and conditions, the overall atmosphere is very positive. The operator is open about sharing information regarding legal documents and licenses, and the rules and regulations do not include any clauses that infringe upon the freedom of players (except for the terms and conditions for making deposits, which are a requirement of the regulatory body, not the casino).

In addition, Play Fortuna provides a wide variety of games and a functional interface. While Play Fortuna may not be a scam, it is a genuine casino that can provide an interesting experience for both newcomers and experienced players.

Conclusion

We highly recommend checking out Play Fortuna. It’s possible to win there, and we think it’s worth giving it a try! We give the site 8 out of 10 for its positive attitude towards players, attractive design, wide selection of games, interesting promotional program, and legal framework.