Play Fortuna is this a scam? Reviews and description

Casino platform

Play Fortuna is owned by Netglobe Services Ltd, a company registered in Cyprus. The project was launched in 2013 and immediately became popular in Europe and then in the East. The casino platform is cross-browser and multilingual, but there are only five language versions to choose from - Russian, Polish, German, English and Slovenian. Moreover, the casino does not impose hard restrictions - only nine regions are excluded from use. The service has several formats - online (computer and mobile version) and offline (application for smartphones, tablets and iPads). Security of games is provided by 128-bit SSL-protocol Comodo Secure. In addition, the casino cooperates with antigaming organizations. The casino's website offers a lot of valuable information on how to recognize and cope with addiction.

Online version

The official site of Play Fortuna looks very stylish - logos and graphics designed using shades of gold contrast with the gold background. The casino gives an impression of being very luxurious. However, a rather striking contrast is the promotions banner located in the lobby on the main casino page. The game collection contains about 2,000 titles, including roulette, blackjack, poker, baccarat, keno, lottery, scratch cards, craps, bingo, jackpot and a live games section. You can play Play Fortuna for real money or in demo mode. The overall site navigation is very convenient - you can sort games by category or search them by name or software provider.

Most of the games are slots, but the selection is still very large (especially compared to competing casinos). Play Fortuna offers about 80 games. License and regulator information can be found in the footer, at the bottom of the page. The footer also contains information about partners, transactional services and the most important casino documents. It's worth noting that the page doesn't stutter when loading, and the content doesn't "drop." Overall, it is hard to say anything negative about the online version of Play Fortuna.

Mobile version

Play Fortuna Mobile is a modest app with about 300 games (most of which are slots). The application can be downloaded either from Play Market or iTunes (this option is not available on the official casino website). It's worth noting that the app works well and installs very quickly. During the download process, you only need to agree to access your device. The mobile version has adaptations for Android, iOS and Windows, and can also be run on a tablet or iPad. You need to create an account to log in, but you can log in using your existing login credentials. The age limit for downloading the app is 17+. However, all of the requirements you will encounter later in the game clearly state 18+. You must accept the terms and conditions when you register.

Downloadable version

Play Fortuna Casino does not have a downloadable PC version. This is not surprising, since all the projects that took off in the last 5 years, do not have a PC version on sale (due to the fact that the player is somehow tied to one place and can not use the casino where and when he wants). However, the standalone PC version has its advantages. The first is data security. In the browser-based version, all data is online and can be quickly intercepted. The mobile version, on the other hand, requires access to the device (as we mentioned earlier). Only the PC version (with a good anti-virus) prevents commercial institutions from accessing sensitive personal data.

Casino on the Belly

Play Fortuna's collection of live games and events includes about 83 titles, including roulette (including spherical roulette, where images from multiple cameras shooting from different angles provide an exciting and realistic experience), blackjack, poker, sports betting and racetrack.

The live casino has separate tables for players included in the VIP program. Such tables usually have higher limits and different odds of return. The croupiers are competent employees and most of them have been with the casino for a long time. Typically, the casino has the same lineup of dealers at all times. For even more convenience, the player can use sound or screen settings, can change the language version or use online chat. In addition, every transmission can be recorded. The graphics are at a high level, and the gameplay itself is not stressful.

Software vendors

The operator works with a variety of software providers. The list includes very famous studios such as Microgaming, NetEnt, Amatic, Betsoft, Blueprint, Booongo, Elk Studios, Endorphina, Evolution Gaming, Habanero and others. All games are licensed, but the official return rate (RTP) is not published on the site. The software is regularly tested by iTech Labs.

User account

Registration in Play Fortuna consists of only one step: it is necessary to make up a login and password, enter your e-mail address, choose a currency and go through several security and verification steps (including transcribing the code from the picture, etc.). Please note: choose your currency carefully, because afterwards you will only be able to change it once, and that with a special request sent to the administration. The currency is fixed to the player's account and the casino is reluctant to change it.

Registration

After registering, you get access to your profile and are notified of a welcome bonus that you can take advantage of. The user account consists of 4 main sections:

• Balance - the funds in the player's account (deposited funds, funds accrued by the casino, and bonus points).
• Profile - the player's profile, which can be edited. All data must be verified in the process of verification, which allows you to withdraw funds from the casino.
• History - a summary of all transactions made in the casino (deposits, payments).
• Messages - messages and notifications from the casino and detailed subscription settings.

The various sections load rather slowly, but otherwise the player's account is very user-friendly.

Bonus policy

The casino has an extensive bonus program, with a lot of focus on player activity on the platform - accumulating points, returning deposits, gaining status, and so on. The casino also offers a welcome package and several regular promotions. But let's start at the beginning.

No deposit bonuses

Play Fortuna does not offer no deposit bonuses. This is a frequent occurrence in the gambling community, as this type of promotion gives an open door for scammers. In addition, no deposit bonuses are not very profitable for the casino operator.

Deposit bonuses

The welcome package at Play Fortuna offers a first deposit bonus - 100% return up to $500 and free spins. The number of spins is strictly determined by the amount of the deposit made. 15 spins will be awarded for $10 and 50 spins will be awarded for $30. The wager is not strict - it is x30.

Regular bonuses

Regular bonuses include daily rebates and Play Fortuna promo codes. As for the codes, the player can use them only once, but the refund offer is valid for the entire period of casino use (well, unless the operator blocks the account for some reason). The daily rebate is not a percentage, but a predetermined number of bonus points, BP (we will cover this later in the section on the loyalty program), the amount of which depends on the amount of bets placed:

• $30 - 49.99 - 1,000 BP.
• $50 - 99.99 - 2,000 BP.
• $100 - 249.99 - 5,000 BP.
• $250 - 499.99 - 10,000 BP.
• $500 - $999.99 - 20,000 BP.
• $1,000 - $2,499.99 - 50,000 BPS.
• $2,500 - $4,999 - 100,000 BP.
• $5,000 - 9,999.99 - 200,000 BP.
• $10,000 and over - 500,000 B.P.

The bonus is only active if the player actively uses the account. In addition, Play Fortuna allows the use of promo codes, which can be entered in the section designated on player profiles.

Tournaments

The casino has an extensive collection of tournaments consisting of competitions with predetermined prizes (updated weekly) or competitions with progressive jackpots (usually once a month). Bonus points (loyalty points) can also be redeemed for prizes.

Loyalty Program

Play Fortuna offers a loyalty program and a VIP program. The first program works on the basis of the accumulation of points (Loyalty Points or LP). Accumulating points, you get profit and the opportunity to exchange virtual money into real money. You earn 1 LP for a $1 bet. The exchange rate is directly related to the number of points you accumulate. Like VIP, the loyalty program has levels:

• 1,000 BP - 1,000:1 - Beginner
• 5,000 BP - 975:1 - Jr.
• 10,000 BP - 950:1 - Amateur.
• 20,000 BP - 925:1 - Active Player
• 50,000 BP - 900:1 - Ex.
• 100,000 BP - 800:1 - Professional.
• 200,000 BP - 700:1 - Champion.
• 500,000 BP - 600:1 - Player of Repute.
• 1,000,000 BP - 500:1 - Sage.

As for VIP-players, they get the status for making deposits. Each player starts here as a Beginner. Silver status is awarded for depositing $250, gold status for $1,000, VIP status for $2,500 and platinum status for $5,000. Each status entails a number of privileges a player can receive (such as free money, a personal manager, increased withdrawal limits, or an easier verification process).

Participate

Depositing and withdrawing funds

Play Fortuna offers a wide range of methods of deposit and withdrawal. In addition to payment by card or e-wallet, it is possible to pay by SMS, vouchers or Bitcoin. The list of available methods strictly depends on the country of residence of the player and the currency assigned to his account.

Funds appear in the account after a short check by the operator of the transaction. During this process, there may be an additional currency conversion fee to be paid by the player (if his country's currency is not on the casino's list of accepted currencies), or a fee for general use of transaction services. Before any withdrawal from the casino, the player must go through a verification process, which can take about 24 hours, provided that the player is honest and follows the rules. The withdrawal limit depends on the player's status in the VIP program and ranges from $1,500 to $7,500 per transaction.

Withdrawal complaints

Players of Play Fortuna complain about the verification process, which requires providing a large number of documents. However, when it comes to the withdrawal itself, the casino has a very good reputation. Most users do not encounter any difficulties in the withdrawal process. Most cases concern players who do not know how to use foreign casinos.

License and regulator

The casino operator has received a sublicense issued by Curacao eGaming (No. 1668/JAZ), as you can read about on the official website of Play Fortuna. Moreover, you can find a link on the site confirming the status of the documentation issued for the casino. Obviously, Curacao is a rather controversial institution, as it has been caught issuing several licenses to casinos with fraudulent activities. However, keep in mind that Netglobe Services Ltd. openly shares legal information, unlike fraudulent sites.

Complaints about the casino

To our surprise, we found only a few critical reviews about Play Fortuna on the Internet. You can indeed find a lot of comments on the Internet, but among them only a small percentage are negative. The sources of dissatisfaction are the low level of machine returns and several technical faults.

Where to complain about the casino?

If you are not satisfied with Play Fortuna Casino's services, we recommend that you read the terms of service first. If you ask for something that goes against casino policy, we have bad news for you. Once you have read the terms and conditions, you can send a message to the customer service manager, who can be reached via Skype (phone or chat), online chat or email [email protected]. If you are still not satisfied, you can send a formal complaint to the casino administration at [email protected]. Please note: when writing an official complaint, remember to include your username, personal information, dates, screenshots and as detailed an explanation as possible. The decision of the administrative department is final. If you are still not satisfied, you can contact the regulatory authority (e.g. the government of Curacao) or independent institutions such as ADR, AGCG, ODR. The websites of the above institutions even have special forms that you can use.

Support Department

The operator is very open with its customers. Play Fortuna offers a large selection of different contact options:

• Skype - a phone call or chat.
• E-mail - a message to the support service or the administration of the casino.
• 24-hour chat.
• Contact Form.

In addition, the casino has a very detailed FAQ section - for customers looking for answers to questions without having to contact a casino employee. According to the players, the support service works properly and respects its customers.

User Agreement

Terms and Conditions - The User Agreement defines the legal relationship between the casino and its customers. It contains subsections that strictly treat almost all disputable situations that may arise when using the casino. We recommend reading this document to avoid losing winnings, bonuses or even access to your account. Let's analyze a few subsections.

Checking the profile and closing the account

Play Fortuna has the full right to refuse your registration without stating the reason and to dispose of your account and winnings, if such a need arises (for example, in the case of awarding a wrong winnings belonging to another player). In addition, to ensure maximum safety, the casino operator has the right to request from players documents confirming the information provided at registration (e.g., identification card, screenshots of payment orders, bank statements, utility bills, etc.). If a player refuses to provide these documents, his account will be closed and the accumulated funds will be canceled.

Changing the assigned currency

During registration, the player chooses the currency that will be permanently assigned to his or her account. If you want to change it, you need to take several steps:

• Withdraw all funds (zeroing the balance).
• Send a request for a currency change to support.
• Once approved by the department, register again and select a new currency.
• Notify the support department of the change.

You can only change currencies once, and your new account will not be able to use your welcome bonus (see additional subsections for information). In addition, bonuses, winnings and funds from your previous account will not be transferred to your new account.

Currency conversion

If the currency assigned to your payment methods (payment card, e-wallet) is not on the list of currencies supported by the casino, you will have to pay a currency conversion fee (for more information, see the notice of acceptance of special transactions).

Conditions for withdrawal of winnings

To withdraw funds within 24 hours, you must:

• Have the amount of accumulated funds due at the time the procedure begins.
• Confirm your email address
• Verify your profile and choose a withdrawal method
• Make sure the withdrawal method is the same as the depositing method (if this is not possible, the administration will choose an alternative method).
• Make sure that the number of bets exceeds your deposit by at least 3 times (this condition can only be met if there are winnings).

The amount of withdrawal should not exceed the limits of the casino - otherwise it will be split.

Liability clause

Play Fortuna is not responsible for technical problems with the software, the actions (skills) of players, network problems and connection interruptions. In the event of the above-mentioned problems, the customer must cover the losses from his own pocket.

Play Fortuna: fraud or reliable casino?

Casino Play Fortuna is positive - you definitely won't feel cheated or blocked by bureaucracy here. Despite the presence of many rules and conditions, the atmosphere itself is very positive. The operator openly shares information about legal documents and licenses. In addition, the rules and regulations do not contain subsections that infringe on the freedom of players (except for the conditions for scrolling deposit, but it is a requirement of the regulator, not the casino itself). In addition, Play Fortuna has a very wide range of games and functional interface. Play Fortuna is not a scam, but a sincere casino that can be an interesting place for both newcomers and more experienced players.

Conclusion

We definitely recommend checking out the Play Fortuna. Is it possible to win there? That's worth finding out for yourself! We give 8 out of 10 points for the positive attitude towards players, attractive design, wide selection of games, interesting promo program and legal framework presented on the site.