Wazamba is this a scam? Review and Customers Reviews

But what if, despite the interesting and exciting game, the site may be running a fraudulent operation? Possibly, Wazamba – is a fraud cleverly disguised as a colorful and interesting graphic design? Or maybe there is no reason to worry? Let’s analyze all aspects of this casino and check its reliability without the lure.

Casino platform

Wazamba is owned by the Tranello Group, which is already known for such projects as BoaBoa, AlfCasino and Cadoola. The casino is operated by a subsidiary of Araxio Development N.V., which is registered in Cyprus and licensed by the Malta Gambling Authority (MGA). Like other Tranello-owned casinos, Wazamba is a very well-developed platform. At the moment it is only available online. However, we have reason to believe that an offline version will be available soon (other Tranello casinos already have one). Wazamba is a cross-browser and international casino, which is available in 8 languages, except Eastern languages (the site is mainly oriented to the European customer). The platform easily adapts to different screen settings without any major problems or glitches.

User data is protected by anti-virus software, and all transactions are protected by 128-bit SSL. The site also works to prevent gambling addiction with GamCare, Gambling Therapy and Gamblers Anonymous prevention programs. In addition, the platform takes parental control seriously, using Net Nanny and CyberPatrol programs. At the same time, all the restrictions imposed by casinos are not exorbitant when it comes to iGambling. The list of excluded countries and regions contains only 15 positions (not counting the restrictions imposed by software developers.

Online version

The official site of the service Wazamba fits well with the idea of the project. Bright colors, the symbol visible on the screen, menu icons in the form of a list of slots and other details create a great atmosphere. Graphics looks impressive and creates interest from the first minutes of being in the casino. The collection of games contains about 1,800 titles, which is quite a significant number when it comes to casinos with cryptocurrency (e.g. Bitcoin) transaction capability. In addition to traditional games, there are card games, roulette (including spherical), keno, bingo, scratch cards, craps, etc. The casino also offers live dealer games from Evolution Gaming and Ezugi. You can play on the platform both for money and for free (most slots are available in demo version).

Traditionally, games are divided into categories. The page also has a special filter that allows you to search for items by developer. It should be noted that the filter does not work within categories, only simultaneously. In other words, if, for example, you select the “Jackpot” category, you can no longer use this filter. If you click on the vendor icon, you will return to the main page (to the main search).

There is also a traditional search box on the page for more search convenience. You can also add games to your favorites. All of the above amenities certainly make it easier to navigate the casino site. The footer is clear and contains legal and licensing information, as well as links to partners. As for page loading, we did not encounter any serious problems here. We also didn’t find any broken links. Everything runs smoothly. Overall, the online version looks interesting, functional, and well designed.

Mobile version

The casino has Wazamba there is no offline version; instead, it offers a mobile version of its site. The site is the same, but the mobile adaptation is aimed at mobile devices with a small screen resolution – tablets, smartphones, iPads, iPhones, etc. It is worth noting that it is possible to optimize the entire collection of games, as few operators are dedicated to such detailed work. Apart from small differences in the overall design (on the small screen, the elements on the page are not next to each other, but one below the other, and the menu is at the bottom), the mobile version is not very different from the original.

Downloadable version

Wazamba does not have a downloadable version for PCs and will presumably never run. At the same time, the offline version has many advantages, including:

• Greater data security, due to the fact that it is not entered in the browser.
• Improved graphics without negatively affecting page loading (the program is installed on your computer, not on your mobile device, and does not require loading in the browser, so the weight of the files does not affect the loading).
• Independent of the network operator (you download only the installation file, which will be on your computer even after the removal of content from the site).

Despite the aforementioned advantages, downloadable PC versions are gradually becoming a thing of the past due to modern mobility trends. Above all, modern gamers appreciate the ability to play anywhere and anytime.

Casino on the Belly

Live casino on Wazamba platform contains as many as 80 items, 10 main sections and several tournaments (the exact number depends on the casino program). Most of the games are traditionally provided by Evolution Gaming studio, which is a leader in the gambling market. The choice of games is quite specific. You can try your hand at poker (Caribbean, Hold’em, 3Card), roulette, baccarat, soccer and wheel of fortune (Dream Catcher). Overall, the casino operator does not offer anything revealing; all the games mentioned above are a standard set of live online games.

Accordingly, the betting limits look familiar. The minimum bet in blackjack is €1, and in poker – €0.30. Roulette requires a larger investment – bets here are up to €100. The casino also has special tables for loyalty program members, which you can see in the Saloon section. The lobby is very comfortable. It includes screen and graphic settings, history, a button to record and stop the “stream,” and the ability to add an event to your favorites.

Live Zone includes up to 80 events, 10 main sections and several tournament sections (the exact number depends on the casino program). Most of the products are traditionally provided by Evolution Gaming studio, which is a leader in this area. If you have any questions, you can use the online chat or visit the FAQ section. Almost all support options are supported in English only.

Software vendors

Tranello collaborates with 30 developers (27 of which provide software for Wazamba Casino). It is likely that new items will be added to the collection in the future, although for now the gameplay is really on par. The company also collaborates with world-renowned providers like Microgaming, Play’n’GO, Igrosoft, NetEnt and Evolution Gaming. The casino also has games from lesser-known studios (e.g. Tom Horn, Wazdan, Relax Gaming).

User account

The registration process at Wazamba Casino takes only a minute. First, you need to choose a character that you will develop while playing in the casino. Once you have chosen a character, you need to complete the following 3 steps:

• First you need to create a login and password, enter your email address and phone number, and accept the terms and conditions (18+). In addition, you can enter a special promo code, if you have one.
• Second, you must enter your address, name and date of birth.
• Thirdly, you need to choose the currency and preferred language to communicate with the casino.

And that’s it! Now your casino account is ready. Once logged in, you will have access to four main sections that contain a lot of important information:

• My Character is where you can view your character’s statistics. There you can also see your current balance, loyalty program status, achievements (we’ll discuss them in more detail later), current tasks, savings and personalized offers.
• Bonuses is basically a section that contains the same sets of promotions as the bonus summary section on the accounts tab
• History – game statistics since the creation of the account or since the date specified by the player.
• Settings – all details and parameters that can be changed and edited (only currency cannot be changed, because it is permanently assigned to the account after registration).

If you want to go back to the lobby, click on the “Home” icon. To go to your profile, you need to click on your avatar or “My Character” button. Overall, the user account is very user-friendly and well designed.

Bonus policy

The casino’s bonus program is almost a copy of the promotional programs offered at other Tranello Group casinos (BoaBoa, AlfCasino, etc.). Wazamba offers the same great loyalty program, but has virtually no deposit bonuses. In addition, the casino does not offer no deposit bonuses (most platforms are now moving away from this custom) and periodic offers and giveaways. However, it is possible to take advantage of refunds on the platform. But let’s start at the beginning.

Deposit bonuses

The welcome package at Wazamba Casino includes a €20 first deposit bonus (which is important since the total minimum limit at the casino is €10). Once the conditions are met, the player will receive a 100% refund (no more than €500) and a set of 200 free spins (20 spins each day for 10 days). The conditions for spinning the bonus are not strict compared to other casinos – the bet here is x30 for bets of no more than €5.

Regular bonuses

Here the player has much more room for improvement. As we said before, you can activate up to four bonus options (promotions are not combined and can be run individually):

• Top up your account with 50 free spins. If you made a deposit the previous week, the spins will be added on Monday.
  50% cashback (up to €700) + 50 free weekend spins. The promotion can be activated if you make a deposit between Friday and Saturday inclusive.
• Weekly Refund – for players who wagered between Monday and Friday. The percentage of the rebate is determined by your status in the loyalty program (which we’ll talk about shortly): 5% (up to €1,000) for Silver level, 10% (up to €2,000) for Gold level, 15% (up to €3,000) for Elite level.
• 10% Live Casino Cashback (up to €150) – also valid on deposits during the week.

In all cases, the same bonus wagering rules apply as in the welcome package. The only exception is the live casino payout, which only needs to be spun three times. In each case, the maximum payout for free spins does not exceed €80.

Tournaments

Wazamba Casino regularly organizes tournaments with fixed and progressive jackpots. In contests you can win coins (which are bonus points in the loyalty program) and real money.

Loyalty Program

The loyalty program offers two ways of development – character development and gaining a level in the program. In the first case, the player receives rewards (for example, for the first deposit or for spinning 50 spins in the slot), which, in turn, can give coins – they can be used to improve your character. In addition, one coin is awarded for a single bet of €100 in a slot machine/video slot. In the second case, the player can increase his status in the program by collecting coins. The program consists of five levels: Beginner, Classic, Silver, Gold, Elite. Moreover, the status in the program is dynamic not only in the positive side – if you lose points, your status is reduced. It’s worth trying to gain more levels, because they provide many benefits (including a higher withdrawal limit, monthly income, personal manager) and have a direct impact on the exchange rate of coins for real money:

• Beginner – 100:1.
• Classic – 95:1.
• Silver – 90:1.
• Gold – 80:1.
• Elite – 70:1.

Before you can exchange your coins, you must turn them all over 30 times. Moreover, you must do this within three months, as unused coins will become useless after this period.

Depositing and withdrawing funds

You can make a deposit using the following methods:

• Internet banking (VISA/MasterCard, Maestro, PaySafeCard).
• Transaction services (Entercash, Neteller, Rapid, EcoPayz, etc.).
• Cryptocurrencies (Bitcoin).

The minimum deposit is €10, but you must deposit €20 if you want to receive the welcome package. The casino operator does not charge any additional commissions, but there is no guarantee that any commission will not be charged by the transaction services (according to the terms and conditions, the customer must be aware of such charges).

When it comes to withdrawals, you can use VISA/MasterCard, Skrill, Neteller, QIWI, EcoPayz and Payeer. This is quite inconvenient, as the rules and conditions of Wazamba Casino require the player to use the same method to deposit and withdraw money. Of course, the administration of the casino will help to choose an alternative option, but there is no guarantee that it will suit the player 100%. We have not found any other “cheating” conditions related to withdrawals. Of course, there is a traditional casino verification process (it takes about 1-2 days provided the player provides all the necessary documents in a short time), but any online player knows about it. As we said before, the maximum withdrawal to your account is strictly determined by your status in the loyalty program:

• €6,000/month for Level 1, 2 players;
• €10,000/month for level 3 players;
• €12,000/month for level 4 players;
• €20,000/month for level 5 players.

Withdrawals may be subject to fees, such as tax levies. The casino supports nine currencies – the Russian ruble, Canadian dollar, euro, Norwegian krone, Japanese yen, Chinese yuan, Turkish lira, Hungarian forint and Polish zloty.

Withdrawal complaints

The casino is still too young to have many reviews (Wazamba is only a few months old). The few comments we have found on Internet forums are not critical. However, we cannot check whether they are 100 percent true. All we can do is just wait and keep checking the casino.

License and regulator

The casino operator is licensed in Curacao. However, unlike unreliable companies, Wazamba openly provides a link to a valid license. Despite a few controversial points, we think Tranello is a serious service that can be trusted.

Check your license on the Antillephone N.V. website.

Complaints about the casino

As we mentioned earlier, there are only a few reviews about Wazamba Casino online, which is due to the fact that the casino is a very young project. We will keep an eye on this platform and inform you of any significant changes and updates. Feel free to share your opinion with us if you have dealt with this casino before. To do so, send us information to the following email address.

Where to complain about the casino?

If you are not satisfied with the Wazamba Casino, you have the right to file a complaint. In this case, you need to contact customer support. The casino operator (according to the terms and conditions) offers to do this by e-mail [email protected]. In the first case, the complaint is transferred to the manager of the casino, and then, if the problem has not been successfully resolved, it goes to the manager. If the support you have received is still in doubt, you can send your complaint to Antillephone N.V. or to an independent organization such as eCOGRA, ODR or ESSE. Before filing a complaint, it is recommended that you:

• Make sure that your requirements match the terms and conditions (it is worth carefully reading the terms and conditions and privacy policy).
• Do not make new bets (unless the casino administration “freezes” your account for the duration of the complaint), so as not to lose money. In this case, you will not be such an interesting target.

Support Department

You can contact the casino’s support team using the contact methods listed below:

• Free helpline (for Russia – 8 800 775 3489, for Europe – +356 2776 0669). Calls can be made from 10 a.m. to 8 p.m. GMT during the week and from 10 a.m. to 11 a.m. GMT on weekends.
• E-mail [email protected].
• Live chat (available 24 hours a day).
• Through an intermediary available in a Facebook group or on Instagram.

If you don’t want to personally contact the casino managers, visit the FAQ section, which contains answers to frequently asked questions. In addition, all casino activities are strictly defined in the terms and conditions.

User Agreement

The casino rules cover the relationship between the casino and its customers. If you do not want to find yourself in an unpleasant situation (for example, as a result of losing all your winnings), you should definitely read this document. To make it easier for you, we have reviewed some of the most important subsections (the only thing we haven’t covered is the fact that only adults can use the casino). Let’s start with the most important ones:

Security of personal data

Players are solely responsible for the security of their login and password. If the password or login accidentally falls into the possession of another person, the consequences will be borne solely by the player. Moreover, all actions performed on the casino account are considered to be the actions of the player. This subsection also contains another important detail, namely, if the casino administration suspects that the account is being used by someone other than the account owner, the player’s access will be blocked.

Tax liabilities

The customer is fully responsible for his tax obligations to his state. If for some reason the casino bears the expenses, they will be deducted from the player’s balance. If the account balance is zero, the player will have to pay a fee.

Interpretation of results

The administration of the casino points out that the results in the games are generated randomly, and that during the games there may be discrepancies between the results displayed on the site and the results on the server. In this case, the server results are taken into account.

Withdrawing funds to the card

Funds must be withdrawn to the same card/payment system used to make the deposit.

Withdrawal fee

If you want to withdraw without additional fees, you must wrap your deposit at least three times (that is, you must withdraw your winnings instead of depositing them). Otherwise, a ten percent fee (at least 50 cents) will be charged. If you use your card, the fee will be 15 percent.

Cancellation of deposit

It is not possible to cancel your deposit. If you attempt to do so, you will be required to reimburse the casino for all costs incurred in connection with the processing of your deposit.

Mistakes and omissions

The operator of the casino is not responsible for errors occurring on the site, the server or during the game. Responsibility for refunds lies solely on the administration of the casino.

Inactive account

If you have not used your account with a positive balance for 90 days, it will be considered inactive. In this case, the casino will start charging a fee of 5% per month (of course, they will contact you first). The fee will accrue until the balance is reset or the account is reactivated (by logging in). If any funds remain after 6 months after the last login, they will be transferred to the casino without notice.

Wazamba: a scam or a reliable casino?

Wazamba really captivates with its spectacular design and the very idea of implementation. Tranello has some really great ideas when it comes to improving gameplay. Honestly, in this case, the beautiful cover also hides a pretty cool interior – competent staff, proper functionality, a large selection of games, respect for the customer and a rich bonus program. Of course, we are still not based on a large number of player reviews. However, we believe that Wazamba is not a scam but an attractive service created by talented people.

Conclusion

Wazamba deserves your attention, no doubt. Can you experience big wins there? We suggest you personally test this platform to find out. We give Wazamba Casino 8 out of 10 points for loyalty, accessibility, interesting experience and tangible activity.