YoYoCasino is this a scam? Review and Customers Reviews

YoYoCasino is a relatively young project launched by the Tranello group, which already owns several other casinos. YoYo has an interesting design and good functionality and is available on all continents. Should YoYo be considered a beautifully packaged scam? Or is it a reliable service? Let’s take a look at all the details and check it out.

Casino platform

The casino platform is owned by Tranello Ltd. & Araxio Development is part of the Tranello group registered in Cyprus. YoYo service was created in 2016 as an analogue of AlfCasino, BoaBoa and many others. First of all, it is worth noting that the casino has more or less the same options and general functionality compared to other casinos that are part of the Tranello group. So far, we have already encountered a similar choice of language versions (10), a similar list of available currencies and a similar list of software providers. The only difference is the design.

However, unlike at least AlfCasino, this club has no standalone mobile application (and the aforementioned casino launched two years later). It can be argued that YoYo Casino is designed to serve more as a training ground. The developers created this concept as a starting point for other projects. If we step back from comparisons for a moment, we can see that YoYo is based on a good design with interesting graphical elements, a good collection of games and all the possibilities for free use of the platform. In addition, the list of excluded territories includes only 16 regions (not including restrictions from software vendors).

Online version

The official website of YoYoCasino is pleasant to the eye due to the fact that its design is not bright and overwhelming. Everything is designed in shades of purple and orange. Even the advertising strip does not contrast with the overall style of the site. The only bright element is the game library, but this is not a serious problem. The selection of games is very diverse. The collection of games has about 3,800 titles. In addition to slots and classic card games (roulette, blackjack, 21), there are also keno, scratch cards, bingo, live casino and more. Yo-yo can be played in two ways:

• For real money – after making a minimum deposit of €10 or €20 if you want to get the welcome bonus.
• Free – in demo mode.

To make it easier to navigate the site, the games are divided into categories (New, Live, Card Games, Video Poker, Favorites, etc.). In addition, you can use special search criteria or the keyword search tool.

All the key information about the casino (list of partners, links to licenses, name of the regulator, etc.) and the basic settings are in the footer of the page. To find out more, you can check out the FAQ (“Frequently Asked Questions”) or contact a casino staff member. The site loads fairly quickly and no links are broken. Overall, the site meets the expectations of players.

Mobile version

YoYoCasino offers a mobile adaptation. However, it is not possible to download the application to your phone or tablet, as it is not available. The difference between the version for PC and the mobile version is only in the overall layout of the content. All elements (even the volume of text) remain the same. The advantage of the mobile version is that you can play from anywhere in the world, but only if you are connected to the internet, as it is not an offline version. Considering that other Tranello Group casinos have a mobile app, the chances of a YoYo app are slim.

Downloadable version

YoYoCasino does not have a downloadable version for PC, but this is understandable. Frankly speaking, most modern casino operators have stopped caring about PC versions, as they require the player to be “tied” to one place. On the other hand, the mobile version allows you to enjoy the games not only at home, but also on the go, when visiting friends or even at work. The only drawback here is the vulnerability of mobile devices to cheating, while the PC version allows risk-free entry.

Casino on the Belly

The YoYo Casino Live Zone offers 15 events, two-thirds of which are from Evolution Gaming, the leading studio in the field. The rest of the events come from Ezugi Studios.

Live games are not available in demo mode, so you can’t try your luck without making a deposit. The graphics are very good, nothing fails, and the lobby is very easy to use. Each product comes with an instruction manual. You can also use the chat option with the dealer in English, Russian, German, Polish and Portuguese. The Live section has a settings panel that allows you to customize the sound, graphics, and even record the broadcast. Betting limits depend on the type of game. For example, the minimum bet in poker is €0.30 and almost €1 in blackjack. YoYo live casino does not have a section for VIP players. Dealers are experienced and actively communicate with players.

Software vendors

Tranello Group works with 30 developers, 80% of which are gambling giants: NetEnt, Microgaming, Amatic, Betsoft, Quickspin, Evolution Gaming, Play’n’GO and others. Currently, only a small percentage of operators can boast such a specific list of partners.

User account

Registration at YoYoCasino includes three steps. First, you need to create a login and password, specify your contact information and accept the terms and conditions. In addition, you need to select the currency that will be assigned to your account (you will not be able to change it later). In the last step, you can enter a special YoYo Casino promo code, which will give you access to an additional bonus package.

After successful registration and verification, you will be given access to your account, which contains the following sections:

• Profile – contains information about your current status in the loyalty program (in the “Details” section) and all your contact information (which can be edited).
• Cashier – Here you can make a deposit or withdrawal (Withdrawal). You can also view your transaction history here (Transaction History).
• Game history is a history of all activities in the casino (deposits, bets, withdrawal requests, bonuses) for a certain period of time, for example, a week or month.

The profile is very convenient in terms of general navigation. The casino gives you the opportunity to go to the lobby without logging into your account (by clicking on the special logo). Balance information (game and bonus) is displayed at the top of the page.

Bonus policy

The casino offers a very interesting bonus program, including almost all kinds of promotions. The only thing you won’t find is the no deposit bonus – YoYo Casino refused this option due to the high risk of fraud by players. In addition, this type of promotion is simply unprofitable for the casino, as it allows customers to play without having to make a deposit.

Deposit bonuses

The welcome package at YoYoCasino includes a first deposit bonus, the standard 100% rebate (no more than €500) and 200 free spins, which are awarded in installments over 10 days. The bonus is not combined with other offers, so if you activate it along with other free spins, it will be cancelled. The conditions for spinning the welcome package are not too different from those of other casinos, namely that the player must spin the winnings/spins at a bet of x35 and a bet limit of €5. The player has 30 days to do this, otherwise the bonus funds will be lost.

Regular bonuses

There is much more choice here. Players can choose from three types of promotions:

• Refund 10% (up to €150) in a live casino. It is awarded to deposits of any value made from Saturday to Sunday. The wager is x3. Bonus is not available if withdrawal request is pending approval.
• Weekend deposit: 50% rebates (up to €700) + 50 free spins. Bet: x30.

In any case, the maximum payout for free spins is €80. Contact support if you want to activate the promotion.

Tournaments

The casino regularly hosts tournaments with progressive jackpots of up to 250,000 LP – there are no real money tournaments. The most common are Live Casino Tournament (a live contest), Slot of the Week (playing slots with the highest number of players in the last week), Race of the Month (the most impressive tournament) and Best Supplier (playing slots from the best developer of the previous month). The list of winners includes players who scored points. Typically, only the top 30 receive prizes. Get your bonuses!

Accumulation of points

This category covers the loyalty program at YoYo Casino. A player accumulates Loyalty Points (LP) by betting on video slots. 1 LP = 1 bet worth €100. Each player must redeem the points 35 times in order to exchange them for real money. The exchange rate depends directly on the player’s status in the VIP program (we’ll tell you about that later):

• Level 1 – 100:1.
• Level 2 – 95:1.
• Level 3 – 90:1.
• Level 4 – 80:1.
• Level 5 – 70:1.

The minimum amount of points for exchange is 100 LP. All unused points will be lost 3 months after they are earned.

Loyalty Program

As always, it has to do with gaining levels. There are a total of 5 levels, each of which gives certain privileges (for example, a more favorable exchange rate, weekly income, increased withdrawal limits, personal manager). Status in VIP program depends on the player’s activity during one month (ratio of deposits and withdrawals and received bonuses) and can be changed.

Depositing and withdrawing funds

There are several ways to deposit funds, such as through a bank (in this case the list of banks is strictly determined by the country of residence of the player specified in the registration), e-wallets, credit/debit cards, vouchers and SMS-payments.

Funds appear in the account immediately, but the final amount may be slightly different from the one sent initially, as the operator has the right to impose a special transaction fee (for more information, see the subsection “User Agreement”). As for withdrawal of funds, it is not as easy as the deposit. First, your request for withdrawal must be approved by the administration of the casino. To do this, you need to confirm that you are the owner of the account. You will be asked to provide several documents (ID card, utility bills proving your address, bank statements, etc.). The administration may want to contact you by phone. As a rule, the procedure takes no more than 2 days (if, of course, you do everything on time). Secondly, you have to use the same method to withdraw as you did when you deposited (the list of methods here is a little shorter). If this is not possible, contact support.

Thirdly, if you do not meet the conditions for the rotation of funds (winnings must be three times the deposit), you will pay a commission of 10 to 15 percent of the amount. All of the above actions are quite inconvenient and problematic, moreover, they delay the transfer of funds to your bank account. The service itself is quite friendly and easy to understand. In addition, you can keep track of all fees and credits, using the history of transactions and active activity on the account.

Withdrawal complaints

Comments about YoYoCasino include criticism of the verification procedure because it is too strict and serious by modern standards. First, players complain about phone calls from the casino that they are not prepared for. In addition, the preparation of documents is time-consuming, and the timing of a particular request has its own limitations. As for the payouts themselves, we have not found a single negative comment that mentions rejection or cancellation procedures.

License and regulator

The casino operator was sublicensed by Curacao eGaming of Antillephone N.V. under license number 8048/JAZ. Despite the fact that Curacao has not had a good reputation among experienced players lately (there have already been several cases when the license was issued to casinos with fraudulent business), the availability of documents allows us to conclude that YoYo has a license. The status of the license is confirmed on the website of Antillephone NV.

• Check the casino license on the Antillephone NV website

Complaints about the casino

Other complaints of players (not related to payouts) relate to dissatisfaction with the contact with the support service. According to some users, the staff deliberately slows down the communication, which leads to numerous misunderstandings. Apart from that, we have not found any other negative comments about YoYoCasino – it has quite a good reputation.

Where to complain about the casino?

If you are not satisfied with the casino’s services or management’s actions, you have the right to file a complaint. The standard policy is that first of all the player should send a complaint to the support service (by e-mail or through online chat). We do not recommend contacting by phone, as the history of the conversation will not be able to be saved. After sending the complaint manager will review the complaint and make a decision. If you are still not satisfied, the complaint is sent to the casino administration – their decision is final. You can try to contact the regulator (Antillephone N.V.) or independent organizations such as ADR, eCOGRA, ODR, etc. It is worth noting that the aforementioned organizations may reject your complaint if they consider it unfounded. Therefore, first of all, we recommend that you carefully read the terms and conditions of the casino.

Support Department

You can contact support in three ways:

• Call YoYoCasino toll-free at 8 (800) 775 34 89 (Russia) or +356 2778 0669 (Europe). The call center is open from 10:00 to 20:00 GMT on weekdays and from 10:00 to 23:00 GMT on weekends.
• Message [email protected] or contact via online chat.
• Contact a consultant via social media (Facebook, Instagram).

If you do not want to contact the managers of the casino, you can search for answers to your questions in the FAQ section (provided that the question does not concern specific procedures, such as withdrawal requests).

User Agreement

The User Agreement (Terms and Conditions) describes all disputable procedures that take place in the casino (e.g., bets are cancelled, accounts are blocked, withdrawal requests are denied, etc.). Many problems arise for players because they are not familiar with this document. It is very important to read it even before you start playing. We don’t want to bore you, so we’ve chosen only the most important subsections.

Responsibility for personal data

The casino operator indicates that the player is responsible for the confidentiality and non-disclosure of login data (username and password). Actions performed by third parties on the player’s account (e.g. as a result of hacking into the account) will be considered as player actions.

Tax liability

The casino user is solely responsible for paying all taxes on winnings at YoYo Casino. If the casino incurs any losses as a result, the player will be obliged to pay the expenses incurred by the casino.

Identity verification

In order to ensure the protection of accounts, a procedure has been introduced to verify the identity of the player. To do this, you need to provide the support department with documents – bank statements, utility bills (confirming your residential address), proof of payment of rent, etc. In addition, the casino administration has the right to request a history of your transactions for a period of 3-6 months to confirm the identity of the person who made a deposit (this rule applies to Skrill, Neteller and EcoPayz).

Interpretation of results

In case of a discrepancy between the results displayed on your screen and the information on the server, it is the information in the casino database that will be taken into account. In addition, you must agree that your account balance can only be confirmed by the administration (in other words, your balance will never increase before you receive notification of the reward).

Risks

By accepting the User Agreement, you agree to the risks associated with gambling. The operator is not responsible for any loss of money that occurs as a result of losing.

Compatibility of transaction methods

You can only withdraw funds in the same way you deposited them and with the same personal information.

Deposit and withdrawal fees

The casino may charge the player a special deposit fee. In addition, you have the right to cancel/cancel the payment. Otherwise, you will be obliged to compensate the casino for the expenses incurred by the payment operator.

If you haven’t turned over the value of your deposit at least three times (you have to win for that), you have to pay a special fee of 10% (at least $0.5) when you withdraw (15% if you withdraw via card). The casino requires this because it does not want to incur losses.

Inactive account

If the player does not enter the account with a positive balance within 90 days, his account is considered inactive (the player receives a special notice). In this case, starting from the 13th month, a special fee of 5% is charged on the account. The fee will be charged until the balance is zeroed. If the account is inactive for more than 6 months, the account may be blocked/closed, and the remaining funds will be sent to the administration of the casino (after notifying the customer at that time).

YoYoCasino – a scam or a reliable casino?

Casino YoYoCasino meets all the expectations of modern players. It is characterized by a large selection of games, functionality, availability in many regions, confirmed by the license and a special User Agreement. However, there are often misunderstandings between customer service and players at the casino. Of course, such things happen everywhere, but we cannot completely ignore it. YoYoCasino is not a scam, but a specific product of a company with a good reputation.

Conclusion

Can you win at YoYoCasino? Find out for yourself. After all, gameplay is always a subjective experience, despite the many strategies and theories. We give YoYo an 8 out of 10 for good quality, honesty, and keeping up with the latest trends.