BoaBoa is this a scam? Review and Customers Reviews

Can I trust a casino that has just appeared on the market? Is it BoaBoa Is it just a scam? Or is it a reliable casino aimed at growth and long-term success? Let’s analyze all aspects of the service and find out.

BoaBoa casino platform

BoaBoa is owned by Tranello Ltd and Araxio Development N.V., which are co-founders of Tranello Group registered in Cyprus. The company also owns AlfCasino (which is also reviewed on our website), YoYo Casino, Malina Casino, Buran Casino and several smaller projects. Thus, it is fair to say that the company has experience in the gambling market. BoaBoa’s casino platform is pretty decent. First of all, it is convenient in terms of overall functionality – the design is attractive, and the bonus program is intuitive. In addition, the player can choose from an extensive list of available language versions and payment methods. The design itself is not revolutionary, but it looks good.

The protection is multi-layered. The site has an antivirus system, and transactions are secured with SSL. The site participates in an anti-gambling program and partially blocks access to the site for those under 18 years old. The project could be considered a complete success if it were not for the fact that it has no mobile application yet. It is possible that it will be available soon. The territorial restrictions are rather mild. Apart from the obvious exclusion of the United States and Afghanistan, the list includes only 10 countries.

Online version

The official website of BoaBoa Casino is colorful and diverse, yet clear and understandable. The overall design is based on the beach theme (the name BoaBoa probably comes from the name of the island and resort Bora Bora, located in the Pacific Ocean). The main character is a penguin, which can be seen in the background. The collection of games is located on the main page and is divided into the following categories:

• New
• Popular
• Live Casino
• Slots
• Card games
• Roulette
• Jackpot
• Poker
• Blackjack.

You can search for games using filters (e.g., by developer) and a tool for entering key phrases.

The game collection has a total of more than 2,000 titles, most of which are slots (about 1,950). The rest are poker, baccarat, roulette, keno, scratch cards, craps, 21, etc. BoaBoa can be played both for real money and in demo mode, which is available to the player even before registering an account. The main page contains information about the operator, partners, available payment methods, licenses, rules and tournaments. Advertising information is available on the pull-out bar and does not interfere. Overall, the site is pleasant and easy to use.

Mobile version

BoaBoa does not have a mobile app that can be installed on a smartphone/tablet. Instead, the casino offers an adaptation of the official site for mobile devices. BoaBoa Moblie looks good. The content is not jarring, and everything stays in its place. Less important information (such as casino descriptions, etc.) is available in special sections so as not to “clutter up” the view when you log in. The mobile menu is located in the upper left corner and contains all subsections. In other words, it looks the same as the menu on a page in a browser. The mobile version is almost indistinguishable from the original (except for the resolution, of course).

Downloadable version

The casino also does not have a PC download version. This is due to the short presence of the company in the market or the reluctance to introduce the service, due to the prevailing trend of mobility these days. Casinos rely on the availability of games, regardless of location. However, when it comes to data security, the stand-alone PC version comes first. Using the PC version, the player enters data into the device and not into a shared network. In addition, the user does not need to provide access to their data to corporations such as Google or Apple.

Casino on the stomach BoaBoa

BoaBoa’s collection of live events is modest. It consists of only 10 positions, including several types of poker (3Cards, Hold’em, Caribbean), baccarat, roulette and blackjack. Betting limits are low – from €0.50, depending on the chosen game. The live area does not offer separate VIP tables, but players can participate in tournaments to win loyalty points (we will talk about the loyalty program later

In the lobby is a settings panel. The player can choose the design, change the screen resolution and the volume of the sound effects. In addition, there is an option to record transmissions and change the language version. If you want to contact other players or the dealer, you can send a message in the chat room. The atmosphere of the games is friendly and the croupiers are competent.

Software vendors

BoaBoa Casino’s game collection features 30 developers, including NetEnt, Microgaming, and Igrosoft. The casino works mainly with well-known studios, but there are some less recognizable names on the list, including Push Gaming and Tom Horn. The selection is large enough to satisfy even the most discerning player.

User account

Registration at BoaBoa Casino is quick and hassle-free. At this stage, it is not even necessary to confirm or check anything. The player simply enters his details (first name, last name, home address, date of birth, email), creates a username and password, accepts the terms and conditions (and a few additional fields, including age over 18, familiarization with the terms and conditions, etc.) Subscription to the newsletter is optional.

After successful registration, the player gets access to the account, which consists of the following tabs:

• Profile – access to personal data, edit data, reset password
• Cash – deposits/withdrawals, current balance, history of operations.
• Promotions – available bonuses, enter promo codes from BoaBoa
• History – history of accrued funds, deposits and payments.

The profile section also contains all the information you need to contact customer support. The profile section is very convenient. It opens as a window when you click the login button at the top of the page, and closes when you click the cross. Loading is fast and efficient.

BoaBoa bonus policy

The casino offers a very interesting bonus program consisting of regular offers, a loyalty program and many tournaments. In addition, the conditions for betting and wagering bonus funds are friendly. If you are lucky, you have a chance to win. Please note: in order to activate the bonuses from BoaBoa, you need to contact support via live chat. Let’s look at each promotion separately.

No deposit bonus

BoaBoa does not offer no deposit bonuses. Firstly, such an offer is not profitable for the casino, because customers can easily get rich without any deposit. Secondly, no deposit bonus opens the floodgates for scammers, so modern casinos close such offers on a whim. Most casinos got rid of no deposit bonuses long ago – BoaBoa is no exception.

Deposit bonuses at BoaBoa

The starter package at BoaBoa only includes a first deposit bonus. This is 100% cashback (up to €500) and 200 (20 x10 days) free spins. In order to withdraw the bonuses, you must wager their value thirty times with bets of no more than €5. In addition, when it comes to free spins, the maximum amount to be withdrawn is €80. In addition, the promotion is not valid in several countries that are not on the list of excluded territories.

Tournaments

The tournament offerings at BoaBoa are not too large in terms of the number of events, but they are interesting in terms of the tournament format itself. Every week you can participate in “Top Provider [English: Top Developer]” tournaments, “Slot of the Week” and “Live Casino Tournament”. Bets are small, starting at 30 cents. However, the prizes are substantial. Players can get loyalty points, which give them extra privileges (we will talk about them later). You can also take part in the tournament “Race of the Month” with a cumulative prize pool (you can also win loyalty points).

Loyalty Program

You won’t find anything blatant here. BoaBoa’s loyalty program is based on a loyalty point (LP) system. 1 LP = 1 bet of €100 on slots or video slots. Accumulating points, player gets next levels (statuses): Tourist, Explorer, Fisherman, Minister and Diamond. These statuses give the player additional privileges, such as increased withdrawal limits, monthly reimbursement, care of a personal manager, etc. Each point (LP) must be turned 35 times. Once this condition is met, it can be cashed out (the minimum amount to cash out is 100 LP). The rate of conversion to cash is directly related to your status in the program:

• Tourist – 100:1.
• Conductor – 95:1.
• Rybak – 90:1.
• Minister – 80:1.
• Almaz – 70:1.

Unused points disappear 3 months after they are awarded.

Depositing and withdrawing funds

The casino offers an extensive list of payment methods. Depending on their country of residence and destination currency, players can choose between Visa/Master Card, EcoPayz, Skrill, Entercash, QIWI, PaySafeCard, traditional bank transfer and many other methods.

However, caution should be exercised. When withdrawing funds, you must pay an additional fee (for the use of transactional services, for currency conversion, for non-negotiable deposit, etc.). The conditions for charging additional fees are detailed in the User Agreement (Casino Terms and Conditions), which we will discuss further in the review. Deposit funds appear on the casino balance immediately. As for withdrawals, first of all, the player must undergo the procedure of identity verification (this requires sending the appropriate documents). This is a standard procedure. After verification, the player will have to wait from 1 to 7 days for the withdrawal of funds, depending on the selected payment method. BoaBoa supports nine currencies – Russian ruble, euro, Polish zloty, Norwegian krone, Canadian dollar, Japanese yen, Turkish lira, Hungarian forint and Chinese yuan.

Withdrawal complaints

Players complain about the long and tedious verification process before each payout. However, there are no complaints about the payout commitment. Players sometimes mention that the odds do not always match and are slightly different from what is shown on the site. Overall, however, users note that the service is friendly and the casino is accommodating.

License and regulator

As for the question about the license, not everything is clear and transparent. The operator claims to have received a sublicense (master license) № 8048/JAZ from Antillephone N.V. It is a representative of Curacao eGaming. However, there is no confirmation of the license status on the institution’s official website. (BoaBoa does not appear in the list of registered services).

Given Curacao’s reputation (mostly lethargic in legal matters), it’s unclear if there is even complete documentation issued (or not) for BoaBoa.

Complaints about the casino

As we said earlier, players don’t complain about the payout process in terms of the casino’s default. Instead, the negative comments found online contain criticism of the bonus program. Players are dissatisfied with a number of additional conditions that must be met, as well as the fact that customers are lured by non-existent promotions. In addition, the software is far from perfect. The games are very similar to each other and are not of high quality. As for the RTP, players speak quite positively about it, stating that the winnings are decent.

Where to complain about BoaBoa Casino?

If you encounter a problem at BoaBoa Casino, please contact support. This can be done by calling 8 (800) 775 34 89 (Russia) +356 2778 0669 (Europe), online chat or by emailing [email protected]. Your complaint will be reviewed by a department manager. If you are not satisfied with the decision, you can escalate the matter to the casino manager, who will already make a final decision on the case. If you are still not satisfied, you can appeal to the regulatory authority (in this case Antillephone N.V.) or to the independent consumer protection organization ODR, ADR, AGCG. Keep in mind, however, that your complaint may be dismissed if it is unfounded. If it contradicts the terms of the casino, it will automatically be invalidated.

Support department at BoaBoa

As we said before, you can contact a member of the department by phone, email, or online chat. BoaBoa users say that the department staff is competent and friendly, and the response time is quick. If you don’t want to contact a casino representative, you can check out the FAQ section for answers to frequently asked questions and the terms and conditions, which detail controversial situations.

User Agreement

The User Agreement (rules) is the most important document in the casino. It contains interpretations of controversial situations that may arise during games or procedures. Before starting to play, it is worth to read the terms and conditions to avoid problems in the future, including loss of winnings. Let’s take a look at some subsections of BoaBoa’s rules and regulations.

Third-party access

The operator is not responsible for any losses incurred by the player as a result of intentional or accidental exchange of login data with third parties. In addition, all transactions on the account are considered to be made by the player in the event that the player does not notify the administration of the casino about the theft of the account and does not freeze the account in time.

Tax liability

The player is fully responsible for paying taxes on winnings and withdrawals in his country of residence. If the casino incurs any costs for this, the player must reimburse them.

Submission of documents

The customer service department may ask the player to present identification documents (ID card, bank statements, utility bills, etc.).

Interpretation of results

In the case of a discrepancy between the results displayed on the player’s screen and the casino server data, the casino server data will be taken into account.

Withdrawal and deposit terms and conditions

By making a deposit with BoaBoa, you agree to additional charges, if any. If you cancel your deposit, you will have to pay a special fee (depending on the amount).

In order to withdraw funds freely, you must increase the amount deposited at least three times. Otherwise, you will pay a 10% fee on the amount withdrawn (at least 50 cents) or 15% for card transactions. This is an account maintenance fee.

Technical errors

The Casino and its partners shall not be liable for losses of players resulting from technical errors AND malfunctions (loss of winnings, cancellation of bets, etc.). In other words, you assume the risks associated with the game and the use of the software.

BoaBoa a scam or a reliable casino?

Casino BoaBoa is constantly moving forward. Apart from the question of the validity of the license, there is nothing to complain about. Convenience, good graphics, loyalty to players, an impressive collection of games – these are the traits BoaBoa players love. The casino is certainly not a scam, but a project that has a chance to make a name for itself in the gambling community.

Conclusion

In our opinion, the casino deserves 8 points. We deduct points for the lack of a mobile app and unresolved legal issues. Can you win at BoaBoa? Find out for yourself. We recommend you to use the services of this casino.