Cadoola is this a scam? Review and Customers Reviews

A new portal appeared on the market of online gambling, attracting attention with interesting welcome bonuses, a wide package of promotions for regular customers, a huge selection of quality games, impressive jackpots, as well as other attractions, which we will introduce to you in this review. A distinctive feature of the casino Cadoola is the highest possible quality of games provided by the leading manufacturers of the gambling industry. The portal features products from such operators as NextGen, NetEnt, Igrosoft, EGT, PlayNGo, Belatra, Microgaming. Such a combination is a guarantee of the quality of the platform and, consequently, user satisfaction.

Cadoola – is a very nice casino aimed at a wide audience. The service has fans all over the world, but it is most popular in Europe and China. The casino operator is not very famous in Russia, but it boasts the respect of its audience. Is it worth trusting this platform? Or is Cadoola a scam and behind the flashy advertising and prosperous business hides a hoard of scammers? Let’s find out. Players can choose from a variety of video slots. There are both classic cams and new releases straight from the manufacturers.

 

Casino platform

Cadoola Casino belongs to Tranello Group, which is known for such projects as AlfCasino, YoYoCasino and BoaBoa. A distinctive feature of the site operator is its commitment to creating original solutions that could make the casino recognizable and reliable. Indeed, the graphics on the platform are really concrete, all pages and tabs load instantly, and, moreover, there are no errors or broken links.

Data protection is multi-layered. The site has an anti-virus program, the payment system is protected by 128-bit SSL, and users are safe thanks to parental control and anti-gambling programs. The operator sets fairly low restrictions when it comes to excluded territories. Users from 15 regions cannot register on the platform (not counting software vendor requirements), which is a pretty small number in the world of online gambling.Overall, the service perfectly meets the requirements of today’s customers and allows for problem-free gaming both on the site and in the mobile app.

Online version

The official casino site seems to include every possible color. The platform is eye-catching, but doesn’t look kitschy. The game collection contains about 2,000 titles, which isn’t much, but there are plenty to choose from. Most of the games are slots, although the selection of card games is also quite good (baccarat, 21, poker, blackjack). There’s also roulette, keno, bingo, a live section and more.

The collection of games is based on a classic grid with a division into thematic blocks – Top, New, Popular (plus categories). It is worth noting that Tranello always adds a search option by software vendor. Of course, you can also find a game by entering its title. You can try your hand in standard mode (real money) or in demo mode (free). The demo version is not available for live casinos.

All advertising information is available on a special pull-out panel, but descriptions about bonuses (which are placed more for advertising purposes than for information) take up a lot of space. If you open the promotional information, you are sure to be “swamped” with text. The footer of the page contains information about the company (license number, registration, partners and main services) and links/links to the most important documents. The design of the site makes it easy to navigate the casino, and the loading speed is really satisfactory. Overall, the online version is user-friendly, so the site can be forgiven for a few shortcomings related to requirements.

Mobile version

Cadoola Casino also has a version adapted for Android, Windows and iOS mobile devices. However, the casino does not have a mobile offline version. Probably, the developer has not found time to pay attention to this detail yet, because the other casinos belonging to Tranello Group have an offline version (Alf Casino, for example). As for the online mobile version, it has exactly the same content as the PC version. The only difference is the overall organization of the site (arrangement of elements), which unfortunately makes it difficult to find your favorite games if you don’t know their names.

The collection of games in the mobile version is a little smaller – it contains about 1,000 titles. The games are the same, but not as many as in the computer version (adapting the program to the phones is rather labor-intensive, so it is possible that the collection will grow in the future). Of course, it would be useful to have a standalone version and use the service regardless of the availability of an Internet connection.

Downloadable version

Cadoola also does not have a version for installation on the PC. However, there is little hope for its development, as almost all budding projects give up on the idea. Players do not like the PC version because it cannot be used anywhere and anytime. In addition, the offline mode is not available in the mobile version. The only advantage of the PC version is the greater security of user data. Indeed, your data does not go to the Internet or to your smartphone and cannot be intercepted by Google or Apple (if you download the app from Google Play or the Apple Store, you consent to data processing). Nevertheless, the standalone PC version is slowly leaving the iGambling market and is not expected to make an impressive comeback.

Live Casino

The live casino area at Cadoola Casino offers a total of 15 events, 80 percent of which are from Evolution Gaming studio. The rest of the games are from the lesser-known developer Ezugi. Players have access to several versions of poker (3Cards, Hold’em, Caribbean) and roulette (including spherical), as well as baccarat, sic bo (the Chinese equivalent of craps), blackjack and wheel of fortune.

Betting limits depend on the type of game. For example, in American roulette you can bet up to 20 cents, and in French roulette – up to 2 euros. Live casinos also have special VIP tables for roulette, which offer higher limits (up to €100). As for poker, the stakes are more serious and start at €100 or even €1,000, depending on the table. The lobby offers interactive training and basic settings (sound, graphics, resolution). You can play several games at the same time and change them by adding to the list of active games.

Software vendors

Tranello Group works with a total of 30 developers, including NetEnt, Microgaming, Casino Technology and Red Tiger. On the platform, you will also find products from lesser-known vendors. Interestingly, this list is constantly growing, as the operator aims to collaborate with more developers from around the world.

User account

Registration in Cadoola Casino is made in two simple steps:

• Enter and create your basic data (login, password, country of residence), choose a currency and enter a promo code Cadoola to activate the bonus.
• Provide contact information to be assigned to the profile (name, home address, phone number, date of birth, and gender).

After successful registration, you will be given access to your player account, which is a quickly displayed window above the main content of the site, consisting of several sections:

• Profile – information about the player that you provided at the second stage of registration
• Cash – transaction history, deposits and withdrawals
• Promotions – list of available promotions and information about their duration
• Game history – game statistics

In general, the work of the site is very convenient. The only drawback is the change in screen resolution, which makes some parts of the page sometimes look less spectacular, although everything is readable.

Bonus policy

Cadoola Casino bonus program is similar to the promotions offered by other Tranello Group casinos. However, the distinctive feature is the loyalty program. Cadoola also does not have no deposit or lottery bonuses, but instead offers interesting bonuses that work on a refundable basis. Let’s look at each category separately.

Deposit bonuses

The welcome package at Cadoola Casino includes 100% first deposit rebate (up to €500) and 200 free spins added for 10 days in the same amounts. The wager is not very strict, as it is x30. However, the operator has set a maximum spin value, which is €5. In addition, the maximum withdrawal amount for spins is €80.

Regular bonuses

There’s a lot to choose from:

• Top-up on Monday: 50 free spins. The maximum bet for bonus spins is €5. Bet: x30. The bonus period is 10 days, and the maximum payout is €80.
• Weekend Bonus Reload: 50% (up to €700) + 50 free spins for players who deposit from Friday to Sunday inclusive. Maximum bet for bonus spins is €5. Bet: x30.
• Weekly rebates are for players who wager Monday through Friday: 5% (up to €1,000) for silver players, 10% (up to €2,000) for gold players, 15% (up to €3,000) for elite players. The maximum bet for bonus spins is €5. Bet: x30.
• Live Casino Refund – for players betting Monday through Friday 10% (up to €150). As for this bonus, the player agrees to wager 3 times. The maximum bet value for the bonus spins is €5. The wager to receive a withdrawal is x30.
• To activate any bonus, you must contact support via online chat.

Loyalty Program

The loyalty program at Cadoola Casino is a traditional system of accumulating points. By earning Loyalty Points (LP), the player receives status. 1 LP is equivalent to a €100 wager on slots or video slots. Points must be redeemed 30 times before they can be redeemed for real money. The program includes a total of 5 statuses: Welcome, Classic, Silver, Gold and Elite. It is worth knowing that the statuses give privileges (e.g. higher withdrawal limits, monthly rebates, personal manager) and have a direct impact on the exchange rate of points into euros:

• Welcome – 100:1.
• Classic – 95:1.
• Silver – 90:1.
• Gold – 80:1.
• Elite – 70:1.

The minimum value of points that can be redeemed for cash is 100 LP. Remember that all unused points will be lost after 3 months from the date of accrual.

Cadoola promo codes, welcome bonuses and other promotions

Tempting rewards in the form of high first deposit bonuses and free spins are waiting for new customers who register at Cadoola Casino.

• First Deposit Bonus: 100% up to €500 (minimum deposit amount to qualify for the 100% bonus is €20).
• The total amount of free spins received is automatically credited when you make a deposit.
• The maximum bet allowed when playing with bonus funds is €5. (This value may not be exceeded until the bonus requirements are met. Exceeding this wager will result in the withdrawal of the bonus, as well as any winnings, until wagering requirements have been met. Decisions on such issues are made by site administrators).
• Spin x40.

Free play at Cadoola Casino

Every tiered casino should provide the opportunity to try a demo game. Not being able to play for free with contract money is a serious disadvantage, and we’ll explain why below:

• Demo allows you to try out the software operating on the site for free and thus become familiar with the rules of specific games;
• Instead of playing for real money, some users prefer the entertainment provided by games in demo versions – thus not risking their own savings;
• The absence of demo games negatively affects the opinion of customers about the casino, because they believe that the only purpose of the portal is to maximize profits at the expense of the players.

Cardoola Casino offers demo games not only to registered users, but also to all visitors to the casino site. This way, you have the opportunity to first become familiar with the site’s software, play the games of your choice and only then decide if you want to register and make your first cash deposit. Honestly, this is the most honest approach to the potential customer, so Cadoola Casino deserves a big plus and praise from us.

Depositing and withdrawing funds

It is worth noting that the operator offers the same withdrawal and deposit methods: VISA/MasterCard, traditional transfers, electronic systems, vouchers and wallets. Funds are credited immediately, but when withdrawing money to the account you need to make a special request and confirm your identity. This is a procedure to protect your money from misappropriation by third parties. Usually it takes from several days to a week, depending on the chosen method. Please note that the operator will not reimburse you for fees charged by third parties (such as transaction systems). In addition, the operator may charge you a special fee if you do not roll over your deposit at least 3 times before making a withdrawal. The casino supports nine currencies, including the Russian ruble and even the Japanese yen.

Withdrawal complaints

Users Cadoola Casino left comments online complaining about the policy related to the withdrawal of funds. According to them, the casino administration requires periodically submit various documents for verification, which delays the waiting time of funds. In addition, the process itself takes several days instead of the 24 hours indicated on the website of the casino.

On some Internet forums we found links to the stories of players who never received the accumulated funds, although we were not able to contact the source of these stories. Of course, it is impossible to verify the validity of all the information found on the Internet, but quite a large wave of criticism raises some doubts about the honesty of the casino.

License and regulator

Tranello Group has a confirmed gambling sublicense from Curacao, issued by Antillephone N.V. This jurisdiction is not very popular in the casino market because of the activities of several dubious establishments that received the license. However, the casino’s official website has a link to the regulator’s website, confirming the validity of the documentation issued.

• Check the casino license on the Antillephone N.V. website.

Complaints about the casino

In addition to complaints about withdrawals, you can find negative comments online about the bonus program at Cadoola Casino. Players are unhappy with the stakes (in fact, the stakes are not as strict as in other casinos) and the restrictions imposed on slot play. Not all slots can be used for spinning funds, and those that do offer to make money are excluded. In addition, users claim that betting limits are too low (it is worth noting that such limits apply in almost all casinos – Cadoola is no exception).

Where to complain about the casino

If you are not satisfied with the casino and want to make a complaint, you must first send an email to support. This is a mandatory step without which other parties will not even consider your complaint. Initially, your complaint will be reviewed by a member of the support staff. If the support staff does not resolve your problem, your complaint will be forwarded to a manager. His decision will be the final decision of the casino. If you are still not satisfied with this turn of events, you can contact the organization cooperating with the casino, such as Antillephone N.V., ODR, eCOGRA.

Support Department

Cadoola Casino’s customer service consists of several forms of customer service, depending on the region. You can contact the department in several ways:

• The toll-free number is 8 (800) 775 34 89 for Russia and +356 2778 0669 for Europe.
• E-mail [email protected].
• Chat in English, German, Polish, Russian, Chinese and French.
• Facebook, Instagram.

Please read the information in the User Agreement and FAQ section.

User Agreement

The User Agreement (Terms and Conditions) is the most important document that defines the relationship between the casino and its customers. It is a set of rules that every player should be familiar with in order to avoid criminal prosecution by the operator (for example, cancellation of winnings or blocking of accounts). Let’s take a look at a few subparagraphs to understand what such an agreement really is.

Third-party access

The account owner is fully responsible for the security of the login and password. If the user’s account becomes the object of hacking and the player informs the administration of the casino, all actions performed on the account by third parties will be considered as actions performed by the owner of the account. The disadvantage of this subsection is that if the funds disappear from the account, it will be very difficult to prove that it was not the fault of the owner.

Fiscal responsibility

The player must pay all taxes applicable in the country of residence. If the casino operator incurs any costs for this, the player must reimburse them.

Providing the necessary documents

For the safety of players, before any withdrawal, the casino may initiate a user verification process and ask for proof of identity (passport, driver’s license, ID card), proof of deposit (bank statement, screenshot, etc.) and proof of address (utility bill not older than 3 months from the initiation of the verification process).

Interpretation of game results

It often happens that the information on the game results in the player’s account does not match what the casino sees (due to unstable Internet connection, technical problems, problems on the site, etc.). In this case, the data stored in the casino is considered correct.

Withdrawal/deposit conditions

If you want to make a deposit at Cadoola Casino, you have to pay a special commission to the transaction service and the casino operator. It is worth noting that making a no deposit is a non-refundable transaction.

In order to withdraw your money without additional commissions, you need to roll over the deposit amount 3 times. In other words, you can’t just get your deposit back – you have to win at least a few times for that.

System bugs

Tranello Group and its partners are not responsible for errors caused by software failures, internet connection interruptions, device problems, etc. You should consider the risk of losing your money in the event of the aforementioned malfunctions.

Customer service for Cadoola players

The customer service consultants will be happy to help you with any questions related to the use of the site. As you know, the main duty of each employee is to make online casino visitors feel as comfortable as possible. Therefore, if you have any questions or concerns, feel free to ask them in the chat room. True, the chat operators are English speaking, but they can easily use online translation tools to understand customers regardless of the language they speak. You can also contact customer service at Europe – 356-3550-0420.

If you wish, you can also contact the consultants by e-mail: [email protected]. In addition, an extensive FAQ section will allow you to read the most frequently asked questions and the answers to them.There is a new portal on the online gambling market, attracting attention with interesting welcome bonuses, a wide package of promotions for regular customers, a huge selection of high-quality games, impressive jackpots, as well as other attractions, which we will introduce you to in this review.

A distinctive feature of Cadoola casino is the highest possible quality games provided by the leading manufacturers of the gambling industry. The portal features products from such operators as NextGen, NetEnt, Igrosoft, EGT, PlayNGo, Belatra, Microgaming. This comparison is a guarantee of the quality of the platform and, therefore, user satisfaction. Players can choose from a variety of video slots. There are both classic machines and novelties straight from the manufacturers.

 

Cadoola: a scam or a reliable casino?

Cadoola – is a casino that reveals its negative sides only on closer examination. At first glance, everything looks great – the site boasts an interesting design, a rich bonus program, ease of use, a large selection of games and an extensive support section. However, the good impression is ruined after reading player reviews and the casino’s policy, which contains subsections unfavorable to customers. Of course, Cadoola is not a scam in the eyes of the law, but the company definitely cares more about its own interests than those of its users.

 

Conclusion

В Cadoola Casino can you win big money? According to player reviews, this is not the case. See for yourself and keep us posted so we can update our reviews. We currently award this site 6 points for neglectful and inappropriate treatment of its users.