Trivago is this a scam? Review and Customers Reviews

Trivago – that hotel booking service at various resorts and not only. On the site you can choose for yourself not only a hotel room, but also to make an entertaining program of travel with the full confidence that you will not stay overnight on the street or in some low-grade hostel.

The choice of hotels for holidays is possible all year round. In winter you can book a hotel for snowboarding and skiing, and in summer for beach and outdoor activities. Hotel booking service on Trivago allows you to find the best rooms for the whole family and groups of friends, as well as for single travelers. But many people doubt, is Trivago a scam or a reliable hotel booking platform? Let’s try to find out.

 

Why Trivago

By booking a hotel on the service trivago.comYou can be sure that the chosen room will be assigned to you, and you will be waiting for you on the appointed day of arrival. On the platform you can book not only hotel rooms, but also summer and winter tours, ski-passes, walking tickets, equipment rental, airline tickets, railway tickets and insurance. A unique bonus program is available for registered users of Trivago hotel reservation service, participation in which will save up to 30% on a trip.

 

How do I register at trivago.com?

To register on the site trivago.com, you need to go to the main page of the service and click on the account icon in the upper right corner of the page. In the form that opens, click the “Register” button, and the registration form will open in front of you. Here you need to specify a valid email address, real phone number, last name, first name and middle name. All data must be valid, because they are needed to contact you if you need to clarify the order. After filling in all the data, click “Register”. After the registration check your mailbox. You will receive an email with confirmation of registration and information about login and password to enter your personal account.

Personal Trivago account

Personal account trivago.com allows you to edit data, subscribe to news and promotions, track your bookings, create itinerary maps and participate in the loyalty program. In your personal account you can choose a season for a vacation, book a hotel, buy rail and airline tickets.

Choosing a season for a vacation, you can book:

• Tours with accommodation.
• Hotels.
• Tickets for the cable car.
• Fitness Tours.
• Equipment rental.
• Ski Passes.
• Last minute tours.
• Tickets to the ethno-complex “My Russia.
• To arrange insurance.
• Book an instructor.
• Book tickets for sporting events.

Your order history is saved in your personal cabinet. Also here you can see the number of bonuses received when participating in the loyalty program, which you can spend to pay for future orders in Trivago.

Mobile application

The official and free Trivago mobile app allows you to find up-to-date information about services and entertainment, facilities and events, weather conditions and trails. In the mobile app you can buy ski passes, book a hotel, pay for rental services and buy other products. The new features of the app allow you to communicate with other users, measure the distance travelled and calculate your speed on the slopes. Let’s take a look at the functions of the app.

• Loyalty Program. The Trivago loyalty program allows you to view your balance, transaction history, and partner list. Bonus points are awarded not only for paying for resort services, but also for purchasing partner merchandise.
• Resort map. With the map of the resort you can view any object with a detailed description and contact information. The map allows you to choose the best hotel and view the resort’s infrastructure.
• 3D route map. Interactive map of elevators and trails resort with search filters allows you to search for trails of a certain level of complexity.
• Webcams. In the mobile app, you can watch live streaming from the Trivago resort online. As of today, 21 cameras are broadcasting.
• Elevators. This function allows you to view information about all elevators in the resort, to know their current status and operating mode.
• Rescue. The Trivago mobile app allows you to call lifeguards. To call the rescuers, you need to enter your phone number and send a request. After that within 5 seconds the coordinates of your location will be transmitted to the rescue service. The function also allows you to find the nearest first aid station.
• Tracker. With this feature, you can view counters for speed, trip duration, maximum altitude, and energy expended. You can change your activity at the resort by selecting the desired activity in the filter.
• Records. This feature displays users’ best achievements in various categories. By changing the settings, you can participate or not participate in the records.
• Online store. In the online store you can buy or book equipment rentals, instructor services, ski passes, package tours, insurance policy and much more. The purchase of services and goods is done through the official website of the service.
• Chat. In the chat application you can chat with other users, create topics, join groups for joint entertainment, etc.

The mobile app is free and can be downloaded from Google Play and the AppStore. As of today, the app is rated 4.5 out of 5.

 

How do I book a hotel on the Trivago website?

Book a hotel online trivago.com you can make a reservation in just a few minutes and choose the best option. All you need for the reservation is a little time and free access to the Internet.

How to book a hotel?

To book a hotel through Trivago, go to your personal account, select your holiday season and click on the hotels tab. In the list read all the hotels in the complex Trivago with descriptions, contacts and prices per person. When selecting a hotel, pay attention to special promotions offered by individual hotels.

Once you have decided on the hotel, click “View” and read the accommodation conditions. If you are satisfied with all the conditions, you should proceed to the selection of the room. To select a room you need to specify the date of arrival, departure date, the number of adults and children. You also need to select the type of food. After that, click on “Search” and the system will show you all available rooms that meet your parameters.

To find the best hotel booking deals on Trivago, check out last minute tours. You can open this tab from your personal account. The best hotel offers are published here. You can also save money by booking early. If you are planning a vacation at the resort, book the hotel a few months before arrival, in which case you can save on accommodation and meals up to 30%.

Confirmation of reservation

After selecting a hotel room, you should press the “Book” button and read the terms and conditions of the reservation. Please note that overdue reservations are cancelled automatically.

Cancellation of a hotel reservation

Cancellation of unpaid hotel reservation is automatic after the payment deadline. Cancellation of prepaid booking is carried out according to the conditions of the booked hotel. Information about cancelling the reservation is placed on the order page. Pay special attention to the possible cancellation period. If cancellation happens after the specified deadline, no refund will be given.

Trivago service fees

The Trivago service does not charge a fee for booking any services. Moreover, when you pay online, you can get additional discounts and participate in promotions that are not available when ordering at the resort’s box office.

More trivago.com features

In addition to booking hotels and specific rooms, the following services are available from Trivago:

• Tours with accommodation. This is a complete vacation program with accommodation, skiing and other entertainment programs. You can book a tour with an air flight from Moscow or without it.
• Tickets for sporting eventsя. You can buy a ticket for any sporting event. They are published in my personal cabinet in the tab “Sporting events”.
• Snowboard and ski equipment rentals. When you book your equipment in the official online store you will get a discount of 5%. On the site you can book both adult and children’s ski equipment sets.
• Instructors for children and adults. When you book a place in the ski school, you will get professional lessons from top-notch masters. You can book a basic course as well as improve your skills. The methods of classes are based on the recommendations of the National League of Instructors.
• Insurance. At Trivago you can take out insurance against accidents during your stay at the resort. Life and health insurance allows you to get financial compensation in case of an accident during the vacation. Skiing and snowboarding are included in the insurance coverage.

These are not all the additional features of the Trivago service. With it you can organize a full quality vacation for any period of time from one day. With Trivago you can make your own entertainment program or buy a ready-made tour with accommodation, meals and flights.

 

Paying for the hotel on the Trivago website

Any service on the site can be paid for online by bank card Visa, The World or MasterCard. When making a payment, you need to specify the details of the bank card and follow the instructions of the system. Online payment system allows you to book a hotel room in advance, which not only saves time and money, but also to be sure that at the appointed day and hour you will be waiting.

How do I pay for my hotel online?

To pay for a hotel online, on the Trivago website you need to select a hotel and related services and add them to your cart. Then go to the cart and fill in the necessary information. Then it is necessary to choose a method of payment. Today you can pay for your purchase at Trivago by bank cards Visa, MasterCard or Mir. When choosing this method of payment, keep in mind that the order must be paid within 40 minutes. After this time, the reservation will be cancelled.

The second method of payment is a cash payment through Contact terminals and Qiwi. If you choose this method, you must pay for the order within 12 hours. After this time, the unpaid order will be canceled. Note: This method of payment does not allow for payment at the resort’s cash desks.

 

Trivago bonuses

The Trivago service cooperates with various organizations with which you can get promo codes for discounts, they can be easily found through any search engine.

 

Complaints about Trivago

Having analyzed the reviews of the online store Trivago, we came to the conclusion that users have no complaints about the service. The only thing users complain about is expensive hotels and related services. According to user reviews, the service has really collected all the necessary features. The site can organize your vacation just the way you want. At the service you can find hotels for every taste and wallet and order them without leaving home online. If you need a transfer you will be provided with transportation from the airport or train station you specified.

After analyzing the largest review sites, we found several complaints about hotel reservations being cancelled in some cases. Users are unhappy that the hotel has to be paid for by bank card within just 40 minutes. If the payment is not made in the specified time, the reservation is automatically cancelled, and it may not be possible to rebook the selected hotel.

The administration of the service comments on such complaints very simply. The demand for Trivago hotels is high at any time of year. This is the reason why hotels are booked with payment during this period. For the rest the users of the service and the mobile application Trivago are satisfied with the quality of services. Customers note reliable information, fair prices, a large number of services and a large choice of hotels.

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Supervisory authorities

Trivago is a legal entity registered in Germany in 2005. The founders are Rolf Schrömgens, Malte Sievert, Peter Winnemeyer. On December 21, 2012 Expedia acquired a controlling stake for 477 million euros. Trivago operates under the laws of Germany. For individuals and businesses that are not subject to the general jurisdiction of Germany, Düsseldorf will be designated as the place of jurisdiction. In other cases, the legal jurisdiction will apply.

trivago.com User Agreement

The document defines the rules of booking, payment for resort services on the company’s website and cancellation of services paid for on the company’s website.

Booking procedure

Reservations for any spa services are made after an order placed by a visitor to the website. When placing an order, the user must provide only accurate information, because the data can later serve as a means of confirming the order. Site users may not create external hyperlinks or copy content.

Payment procedure

When making an order on the website only non-cash payment is allowed with the help of payment systems specified on the service. Payment must be made by the user within the specified period, otherwise the reservation for accommodation and services will be automatically canceled.

Cancellation of paid services

Sometimes in one situation or another, we need to cancel a paid reservation. It is very easy to do it with the service Trivago, just contact the technical support and explain the situation to them.

Security

Trivago is committed to ensuring the complete security of personal data entered. The company uses modern multi-step encryption methods that allow to store all user data without the possibility of its theft by third parties.

Customer Service

If you have any questions every user of the online store Trivago can contact the support service. Write to the support service you can use the feedback form or use the section with answers to the most popular questions FAQ. When you contact support if you have problems with your order, be prepared to provide your personal information and order number. According to user reviews, the support service of the site responds almost instantly and helps resolve all issues that may arise within a few minutes.

 

Is Trivago a Scam?

Service Trivago is created for booking hotels and ordering various resort services. On the site you can book any hotel services, as well as products and services of the company’s partners. When organizing a vacation with the help of trivago.com you can plan your own vacation and include all the necessary services and entertainment.

The service helps users organize their vacation from home and order not only hotels, but also transfers, insurance, airline tickets, railway tickets, tickets to entertainment events, etc. Having an official registration, Trivago is not a scam, because it was created not to swindle money from users, but to provide everyone with the highest quality services.

 

Conclusion

As of today, the service Trivago is one of the most popular portals for planning your holiday, not only in Russia, but all over the world. And, as the site’s traffic shows, the number of users is not decreasing, but only growing. The site attracts by its simple interface and unobtrusive nature.

 

How to book on our website

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