JackpotCity

JackpotCity Casino is a popular casino in Europe and the oldest project of Bayton Ltd and Baytree Ltd. The platform is a mirror of Ruby Fortune Casino, which is a sister service of the same project. Most of the projects run by the aforementioned companies have a good reputation and recognition among customers. But is Jackpot City Casino a legitimate organization or a scam? Let’s find out.

The JackpotCity platform can safely be called a representative of the old guard in the market of online games. It began its operation in September 1998 and is believed to mainly focus on slot fans, but other players will definitely not be disappointed. The casino boasts a wide range of gambling games, reliable technical support, various bonuses, and helpful customer service.

Casino Platform

JackpotCity Casino’s platform was launched in 1998. Over the past 20 years, it has undergone a number of major changes, including adaptation to new devices and browsers, new language versions, and the creation of a mobile app. The casino service is available in most countries. The list of excluded countries contains only 26 items and is only a formality compared to other European casinos.

Moreover, the attention to security is at a very high level. Duplicate accounts are immediately detected and blocked the next day as we checked in practice. The site uses a special antivirus system, and all transactions are protected by SSL protocols. Of course, the casino operator works closely with consumer protection organizations, which strive to solve problems in the gambling environment, combat gambling addiction and protect minorities.

Online Version

The official website of JackpotCity Casino is designed in shades of black and purple. The homepage is quite bright and contains a lot of information such as game descriptions, casino rules, a list of partners, license numbers, and names of regulators. However, games are not visible to unverified players. To access games, players must first register or log in. There are over 800 titles available in the casino, providing a variety of options. Players can enjoy slots, and card games such as blackjack, baccarat, poker, roulette, keno, scratch cards, craps, and bingo, as well as live casino games. In addition, there is a demo version available.

In the casino, you will find a breakdown of games by category: draws, new games, more tables (possibly table games), jackpots, video slots, blackjack, and all games. On the casino site, you can search for games by name and add selected games to your favorites. You will not be able to find intrusive advertising on the website. All promotions are in a specific section and are organized with a pull-out bar. Overall, the site does not look overloaded and leaves a positive impression despite the large content of various information. Switching to the next sections or tabs is very fast since JackpotCity, like other modern casinos, has moved to HTML5.

Mobile Version

The mobile version of JackpotCity casino includes about 200 games with high-quality graphics from Microgaming Studio. Most of them are slots, but there are also games in-browser format such as card games, table games, bingo, etc. The application is available in two versions – for Android OS and iOS (for both iPhone and iPad). In addition, the program only requires a few megabytes, so the download process is quick. Installation requires permission to access your device’s internal files for the app to function correctly.

The lower age limit for using the application is 17 years or older. However, given that the player must use an account created on a computer in any case (also registration and acceptance of terms and conditions in the absence of an account), age does not play a significant role here, as only players over the age of 18 can legally bet at the casino.

Downloadable Version

Unlike most modern casinos, JackpotCity has a downloadable PC version. Using the PC version is rather inconvenient because of its binding to a specific device and location. However, this solution has a number of advantages that you won’t find in other versions:

• Increased data security: Using the web version, you’re entering data into a network that could be a target for hackers. You are also uploading important data to the network using the mobile app. On the other hand, a computer is your personal device, which only provides access if you authorize it.
• Optimized graphics and fine detail: the PC version allows you to store good-quality images that take up more space. Thus, the improved graphics do not slow down processes, unlike the browser or mobile version.

Perhaps in the future mobile devices will also be able to afford the aforementioned features. For now, however, computers still have an advantage in this area.

Live Casino

The JackpotCity live casino area features over a dozen products from the Evolution Gaming studio. These are the same games you’ll find at Ruby Fortune – baccarat, roulette, several types of poker, and blackjack. Limits depend on the specific table. There are special VIP events for club members at the casino. We’ll tell you about them a little later.

All of the croupiers are women, and they contribute to the cool atmosphere of the casino. They work quickly and efficiently, answering all questions in minutes while the cards are dealt. The lobby settings differ slightly from their counterparts, with sound options, screen resolution, brightness adjustments, and language selection. Additionally, players can use online chat to communicate with dealers and other players, mostly in English.

Software Vendors

As we have already mentioned, a significant percentage of casino games are produced by Microgaming Studio, which is the most popular developer in the gambling market. Recently, casinos have been seen to be enriching their collections with games from Far East developers, as operators have more freedom to choose in this area. However, Bayton Ltd and Baytree Ltd do not follow these new trends, instead choosing to work with proven developers like Evolution Gaming, Red Tiger, or Triple Edge.

User Account

Registration in the casino JackpotCity has 3 steps:

• Enter your username, password, and email address where a registration confirmation request will be sent.
• Enter your data: name, date of birth, and gender.
• Enter your contact information, and choose the currency that will be assigned to your account. You can change it later by sending a request to the technical support. And finally enter the language which you can change at any time at the top of the page.

Once you have successfully logged in to the main menu, you will be given access to the “Profile” section of your account. This section contains player statistics, user tips, and information on bets, bonuses, cash, deposits, and withdrawals.

Bonus Policy

The casino’s bonus policy aims to encourage players to play actively. Therefore, the site does not offer promotional codes, no-deposit bonuses or other unconditional gifts. Instead, the starting package has a specific range of tournaments and interesting prizes.

No Deposit Bonuses

As we said before, JackpotCity does not offer no-deposit bonuses. The main reason for this decision is to prevent money laundering. In addition, over the past five years, there have been several users who have received funds into their accounts without turning them over in any way. Considering that the attendants are the same people as the players, the “human factor” is always present. In terms of general statistics, the amount of losses in casinos can be significant.

Deposit Bonuses

JackpotCity Casino offers bonuses on the first 4 deposits:

• First deposit bonus: 100% (up to €400).
• Second deposit bonus: 100% (up to €400).
• Third deposit bonus: 100% (up to €400).
• Fourth deposit bonus: 100% (up to €400).

In all cases, the bet is x50, which is quite a serious problem for newcomers who make quite small bets. Even experienced gamblers sometimes have difficulties with spinning bonuses, because the casino has set limits – no more than 5 euros per spin.

Tournaments

Tournaments are held on a regular basis. If you want to participate, you have to make a minimum deposit of €20. In addition, the game itself will require some investment, as tournament points are awarded for each win, which requires betting. The top prize is made up of the participants’ investments. The player who accumulated the most money in the allotted time wins. In addition, the players who take the next 29 places in the table also receive prizes.

Loyalty Program

JackpotCity’s loyalty program is all about accumulating Loyalty Points (LP). 1 LP = €10 bets. The number of accumulated points determines the player’s status in the program:

• Blue – 0-999 LP
• Bronze – 1,000-9,999 LP
• Silver – 10,000-19,999 pl
• Gold – 20,000-39,999 pl
• Platinum – 40,000-59,999 pl
• Diamond – 60,000 LP and above

As well as privileges associated with the status: personal manager 24/7, individual events, weekly bonuses, etc.

JackpotCity Promo Codes and Free Spins

In order to retain customers, the casino has created a special bonus program for regular users. There are the following offers:

• 100% cashback on the first four deposits after registration (up to $1,600 in total).
• Recurring bonuses: weekly and monthly bonuses that the casino will let you know about via email. A newsletter will be sent to the email address you provided when you registered.
• A loyalty program that allows you to accumulate points (CP – “Comp Points”) corresponding to the amount of real bets. As a result, these points can be converted into a deposit, which allows you to continue playing.
• Special offers for VIP clients: participation in various promotions and contests, individual bonuses, etc.

To learn more about JackpotCity’s bonus policy, go to the special tab “Menu” on the casino website.

JackpotCity Casino Games

The casino has its own VIP club, whose members have access to special meetings, and events, as well as bonuses and promotions. The choice of games in the casino under consideration is really impressive, moreover, it is constantly expanding – Microgaming constantly surprises players with excellent new products that immediately appear on the platform. So, let’s take a look at JackpotCity’s offers, grouped by slots category:

• Classic Slots is a collection of one-armed bandits in the classics. They are mostly three-reel models, without a wide range of additional features.
• Video slots – the most numerous group, which includes games equipped with a whole arsenal of various functions, including free spins, gameplay options, bonus rounds, special symbols, etc.
• Blackjack – this type of game is a separate category. Here you will find the American model, the European model, as well as several types of classic blackjack.
• Table games – in this section you will find such games as baccarat, craps, and other games of chance.

The search engine site allows you to display all the games by name in one list, as well as sort them according to certain requirements, such as the presence of a progressive jackpot.

Depositing and Withdrawing Funds

Casino operator JackpotCity offers a wide range of available currencies: American/Canadian/New Zealand dollar, Euro, Indian rupee, Polish zloty, etc. You can choose your preferred device when you sign up or later, only after a preliminary request is sent to the technical department. You can make deposits using all types of payment cards, international systems, bank transfers, SMS payments, and other methods. The list of payments varies depending on the country and currency of the player. The balance is updated instantly, but unfortunately, there is a fee for using third-party services (the percentage rate depends on the method). There is also a withdrawal fee from the casino account, which is charged directly by the regulator of the platform.

Withdrawal Complaints

Players left comments about JackpotCity casino with complaints about the withdrawal process. According to them, the administration drags out the verification process, repeatedly requiring the same identity documents and coming up with more and more reasons for delaying payments. In addition, the administration does not respond to comments, which are also positive feedback. Of course, representatives of the casino may be loaded with work, but it is quite possible that the casino will not be able to find a decent response to criticism.

License and Regulator

Like Ruby Fortune, JackpotCity is subject to two jurisdictions:

• Malta Gambling Authority – License No. C41970, issued to Bayton Ltd. – co-founder of the company
• Kahnawake Gaming Commission in Canada – Licence No. 00812, issued by Baytree Ltd.

We have checked the status of both licenses and can confirm that they are active. The Malta Lotteries and Gaming Authority is a serious organization that thoroughly inspects casinos licensed to operate. There is no reason to doubt the seriousness of these documents.

Complaints About the Casino

In addition to complaints about unfavorable withdrawal procedures, players are not satisfied with the casino software. Users complain about its general state claiming that it is outdated and suggest refreshing and updating the collection. In addition, players comment negatively on the support service. According to them, employees are incompetent and do not always give clear advice and recommendations. Some customers even claim that the casino does not keep its promises – observations over several years lead to the conclusion that the casino is “frozen in time”. Another thing is complaints about the bonus package. According to many players, the turnover requirement (x50) is inadequate and too high.

Where to Complain About the Casino?

The user agreement (terms and conditions) briefly describes the steps you need to take to file a complaint. According to the instructions in the agreement, it is necessary, first of all, to contact the support service by e-mail or through online chat (phone calls are not an official means of communication, as a player has no opportunity to record the conversation). In a complaint, the player should describe the nature of the problem. It is recommended to pay special attention to dates and amounts to speed up the process of finding data in the player’s history, write your name, username, in-game nickname, and account number.

After sending the complaint first goes to the consultant, who, if the consultant does not solve the problem, forwards the complaint to the head of technical support. If the problem is still not solved, the player has the right to contact the Kahnawake Gaming Authority (if from Canada) or the Malta Gaming Authority (if from another country). We hope that the most important thing you should do is read the User Agreement. Reading this document will allow you to check whether your expectations are in line with the terms and conditions of the casino.

User Agreement

The terms of the user agreement is one of the most important documents of the casino. The agreement regulates the cooperation between the casino and its customers, providing detailed explanations of all (or almost all) controversial subsections. Therefore, we recommend that you read the agreement carefully before you play any game. Acting contrary to the terms, even due to ignorance, can lead to serious losses. Let’s analyze a few of the subsections contained in the contract.

Data Protection

When you register a profile at JackpotCity Casino, you must create a login and password. You are responsible for the security of these data. In accordance with subsection 1.1.14 of the User Agreement, the administration of the casino is not responsible for losses incurred by the player as a result of third-party access, if the player voluntarily or unknowingly provided login and password to a third party. In the case of such a situation, the player is not able to “lay” responsibility on the casino. This means that in the case of theft, the funds will not be returned.

Transaction Data

For the safety of users, the administration checks the transaction history of players before the withdrawal is authorized. An important point that the casino operator draws attention to is the matching of personal data with card data. In other words, the data on the payment card of the player must match the data entered when registering an account. Otherwise, the withdrawal request will be rejected.

In addition, all changes to transaction data should only be made after a request for prior consent has been sent to support. Therefore, we recommend that you take your casino registration seriously and check all the data before sending it.

Inactive Account

This clause applies to all casinos regulated by the Malta Gaming Authority. A player’s account is considered inactive if the account holder does not perform any actions (authorizations, bets, deposits, participation in promotions, withdrawal requests) for 12 months. Once the account has been deemed inactive (with prior notification to the account holder, of course), a special fee of €5 will be deducted from the account balance. The fee will continue to accrue until the balance is restored or the account is reactivated.

After 30 months, any funds remaining in the account will be turned over to the regulator (usually MGA), but the customer has the right to submit a refund request. Please note that any bonus funds and winnings may be canceled without refund if the account is deemed inactive (including if it is not picked up by an active user within 6 months).

Required Additional Documents

In order to prevent money laundering, requests for deposits or withdrawals may be denied if the player fails to provide the following documents:

• The last bank statement from the account from which the deposit was transferred
• A copy of an identity document such as a passport, driver’s license, etc.
• Utility bill no more than 3 months old, proof of address and name.

System Failures

The operator reserves the right to take the following actions in case of errors in the casino system:

• All bets made during the error will be canceled

If any winnings were awarded because of the mistake, the casino administration will deduct them (if this is not possible, the account owner is considered a debtor and must pay the expenses). The most unpleasant thing is that you may not know that there was a mistake and the funds that you owe back have already been used in the game.

• The operator is not responsible for any losses incurred by the player in case of an error.

Tax Liability

All tax obligations to the country where the game is played are transferred to the user. The administration is not responsible for the tax returns of the player.

Payment Terms

Winnings are transferred only to the details sent during registration (the same applies to deposits). In addition, deposit and withdrawal methods must be the same. This means that if you used your card to make a deposit, funds can only be withdrawn using your card. If the amount of your winnings exceeds €2,330, you must go through a data verification procedure and submit additional documents.

Customer Service for JackpotCity Players

The customer support team at JackpotCity Casino is available 24/7. If you need to contact a representative, you can do so by email or by calling +44-2033-285-996. Note that UK players are exempt from any fees associated with calls. You can also use the online chat feature available on the casino’s website. Additionally, there is a FAQ section on the website where you can find answers to common questions.

JackpotCity Casino: a Scam or a Reliable Casino?

JackpotCity Casino pales in comparison to other modern casinos. It’s not about the design, since the layout is quite decent, but rather about an obvious disconnect, given the site’s content, technology, and customer service. Most casinos have long since updated their collections and bonus programs, as well as made changes to their User Agreement. As for JackpotCity, this situation remains unchanged.

This fact can lead to customer dissatisfaction, and the administration seems to ignore any complaints and discontent. Of course, we can’t say anything negative about the overall operation of the casino, however, convenience is underestimated, while customers seek the highest quality product. Our conclusion: JackpotCity Casino is not a scam but its outdated operational rules needs updating.

Conclusion

Despite its many shortcomings, the casino is still very popular in Europe and America. In our opinion, the site owes its popularity to its rich history as players trust organizations with traditions. However, the situation may change in the near future. There are already many quality casinos on the Internet, which offer the game at the level. Moreover, players are attracted not only to winning, but also to the entertainment itself.

The possibility of winning at JackpotCity remains a mystery. Given the multi-level verification process and strict bonus requirements, withdrawal is quite a complicated process. We give JackpotCity a rating of 8/10 and hope that the casino will update its services soon.