Casino-X is this a scam? Review and Customers Reviews

Casino-X is very popular among players from all over the world. Every day it is visited by several thousand users from Europe, America and Asia.

Can you say that Casino-X is reliable? Could it be a service that hides fraud and scams behind a pretty exterior? Let’s take a look at this platform and carefully analyze all its aspects.

 

Casino platform

Casino-X is owned by two companies – in the CIS the casino is owned by Darmaco Trading and in other countries by Darklace. Both companies are registered in Cyprus, but the licenses were issued by the government of Curacao (which is not a very reliable institution). The platform works on all browsers and is officially considered multiplatform. However, when the screen resolution changes, some of the content simply disappears from the site. The list of technical shortcomings does not end there. The site loads very slowly, and the navigation itself is not the most convenient (the player has to go back to the home page every time to open other tabs).

As for the functionality itself, the casino does not deviate from modern standards. Casino-X offers a choice of 9 different currencies and 14 language versions. The list of payment methods is also satisfactorily long. In addition, the service is characterized by a high degree of loyalty to players from different regions of the world. In fact, only 20 territories are completely excluded from the game. Overall, the casino operator needs to take care of a few more details to keep the casino running smoothly.

Online version

The appearance of Casino-X has recently been changed. In our opinion, for the better. Previously, the site was gray and unimpressive. Now it is a bright, eye-catching platform that boasts great graphics. The casino site consists of three main sections – Casino, Live Zone and Sports Betting. In this review, we won’t focus on the betting section – we’ll just try to give an overview of the casino in all of its formats.

The collection contains many games, including traditional slots, roulette, poker, blackjack, baccarat, keno, scratch cards, bingo and live casino. In total, there are up to 1,600 titles from 29 different developers. The collection is divided into categories – Top (popular), New, Slots, Live, Jackpots, Video Poker, Favourites and Other. In addition, the player can use the search tools and a number of filters. Filters allow the player to search for a game by developer or by the amount of winnings. At Casino-X you can play in demo mode (free) or real money (after registration and first deposit).

At the bottom (footer) of the page is a list of partners, a list of payments, a list of consumer protection organizations and links to key documents (casino policies). It is worth noting that there is no information about casino companies and license numbers anywhere, which raises serious questions.

Mobile version

The casino has a standalone mobile version that can be installed on a smartphone, tablet or iPad. It is only available when you open the Casino-X website on your mobile device. The app cannot be found on the App Store or Play Store. The app takes between 6 to 15 MB, depending on your device’s operating system (Android, iOS, Windows), so it can be downloaded and installed very quickly. If your phone is not filled with other apps, the download speed of Casino-X will be quite good. The app’s menu is quite handy thanks to its structured list. If you already have an account, you need to log in using your existing credentials to avoid duplicating your account.

The age limit in both the mobile and PC versions is 18+. In our opinion, the mobile version is far from perfect. The overall design is not the best either. Some of the content is cut off when the resolution is changed. In addition, there are many bugs and slowdowns (even tabs that do not contain games load slowly). One of the pluses here is the ability to play anywhere and anytime, but even here the offline version wins because it allows you to play without having to stay connected to the network.

Downloadable version

The casino does not offer a downloadable version for PCs. This is an outdated format, which nevertheless has a number of important advantages:

• Graphic quality (the program is installed on a computer that offers more storage space for extensive graphic elements).
• Security (the player does not enter his data into a shared network and mobile device, which can be easily accessed by the application).

Nevertheless, almost all modern gambling sites choose the mobile format because of its general accessibility.

Casino on the Belly

The Live Zone at Casino-X features 21 events, mostly from Evolution Gaming studios. These include roulette (including Russian roulette and spherical roulette, which is made more realistic by filming from several cameras located in different parts of the room), poker (Caribbean, Hold’em), blackjack, and wheel of fortune.

There is no demo version in the live casino, but you can take a look at the game and estimate your chances of winning. The user can adjust the sound, control the game (pause, record the broadcast and save the broadcast), view the history of the game (dealer and player moves) and add a table to the active list (for easier transition from one table to another).

If you have questions, you can take a look at the FAQ section (which is available in every type of game) or contact the dealer in chat.

Software vendors

The operator works with twenty-nine different studios, most of which are leaders in the gambling market. The list of partners includes, in particular: Microgaming, NetEnt and Playtech. The list also includes lesser-known developers such as TopTrend, Skywind and Kalamba Games. The company is constantly expanding its horizons and developing partnerships with developers.

User account

Registration at Casino-X has two steps:

• You need to enter your basic data (e-mail, login, password, name, date of birth, phone number), choose a currency and confirm the registration with a special activation link received in the e-mail. At this stage you can also check your profile via social networks (LinkedIn, Twitter or Facebook).
• You will need to fill out the final form with additional information (such as your home address with zip code) and select or reject the welcome offers.

After successful registration you will have access to your account, which is divided into three sections – Profile (here you will find your personal data, balance, window for downloading proof documents and settings of notifications and subscriptions), Promo (offered, accrued and transferable bonuses and the ability to enter promo codes) and Cashier (deposits and withdrawals and history of all operations – deposits, commissions, fees and winnings). All basic account information (current balance, notifications, login) is at the top of the menu, even if you go to the lobby. You can do this by clicking on the logo. To return to your account, click on your profile name.

 

Bonus policy

The bonus program at Casino-X is very diverse. In addition to the no deposit bonus (which is no longer very popular due to the high risk of fraud), the casino offers almost all kinds of offers – an impressive starting package, regular tournaments and promotions, as well as a loyalty program. Let’s look at each offer separately.

Deposit bonuses

Casino-X accrues bonuses on the first five deposits to each player who has deposited at least 20 euros:

• First Deposit Bonus €500: 100% (up to €2,000) + 200 (20*10 days) free spins for deposits of €20 or more.
• First Deposit Bonus €50: 150% (up to €300) + 200 (20*10 days) free spins on deposits from €20.
• First Deposit Bonus €20 : 200% (up to €50) + 200 (20*10 days) free spins on deposits from €20.
• Second Deposit Bonus : 100% (up to €300).
• Third Deposit Bonus : 50% (up to €400).
• Fourth Deposit Bonus : 50% (up to €500).
• Fifth Deposit Bonus : 25% (up to €750).

In each case the bet is equal to x25. The maximum payout is ten times the size of the deposit.

Tournaments

The casino has weekly tournaments with a modest prize pool (up to €1,000) and monthly tournaments with prizes up to €17,190,000. The prize pool is the amount of bets placed by all players and is divided amongst the players who reach the top 30 places in the table (the lower the position in the table, the smaller the prize).

Loyalty Program

The main goal of Casino-X Loyalty Program participants is to gain status by accumulating Comp Points (CP). Points are awarded for bets in slots, poker, video poker and blackjack. Exchange rate: 100 euros = 1 point. There are a total of 6 statuses:

• Beginner (up to 10 CP),
• Regular Customer (10-49 CP),
• Silver (50-499 CP),
• Gold (500-4,999 CP),
• Platinum (5,000-24,999 CP),
• Black Knight (over 25,000 CP).

In addition to statuses, there are also individual achievements (for example, if you win 500 rounds in certain slots), for which you can get additional prizes. The player’s progress can be accelerated by using special tokens, which can be purchased in the casino store for money.

 

Depositing and withdrawing funds

You can make a deposit to Casino-X using VISA / MasterCard, international e-wallets (such as Yandex Money), SMS payments or even Bitcoin. In this case, all additional fees charged by payment services must be paid by the player. As a result, the amount credited to the casino account is slightly different from the amount sent from the account or card.

There are fewer withdrawal options, which creates inconvenience. At the end of the day, according to the rules and conditions of Casino-X, funds must be withdrawn by the same method that was used to make a deposit. If this is not possible for some reason, the casino will offer an alternative option. The casino accepts five currencies. If none of these currencies is the player’s currency, funds must be converted (for an additional fee, of course).

Withdrawal complaints

There are almost no reviews of Casino-X on the internet. And the ones we found look suspiciously like they were written by casino employees. Thus, we can’t assess the reputation of the casino unambiguously to say that there are no complaints. However, for some reason there are no negative reviews about the casino on forums and sites.

 

License and regulator

Licensing documents are the weak point of the casino. The operator claims to be licensed by the government of Curacao, which is confirmed by Pomadorro N.V. Master License sublicense. However, we could not find any information confirming the existence or status of the aforementioned documents. Considering that the casino has been in existence since 2012, the lack of a confirmed license is troubling.

 

Complaints about the casino

There are also no negative comments on the Internet about other aspects of the casino. The presence of only positive reviews on the Internet raises serious questions. Therefore, we can only keep a close eye on the site’s activity and update our review.

Where to complain about the casino?

If you want to make a complaint about the casino, you should first contact technical support. To do this, send an email or contact a consultant (the chat room is open from 10am to 11pm CET, the rest of the time it works as a contact form). Your complaint will first be reviewed by the casino manager, who will take all the circumstances into account and make a decision. If you are not satisfied with the manager’s decision, your complaint will be forwarded to the head of the department, whose decision will be final.

Complaint processing time can be up to several weeks, so it’s best not to start the procedure with unrelated questions. The casino’s decision is not final. You have the right to appeal to a regulatory authority. However, this can be problematic as Casino-X does not have a confirmed license. You can also contact a consumer protection organization such as eCOGRA, ADR, etc.In any case, we recommend that you read the casino’s terms and conditions before starting the complaint procedure.

Support Department

You can contact the support service by e-mail, through online chat with a consultant and other ways. Chat works only during certain hours (as we have already said) – outside of them, it acts as a contact form in which the player indicates the e-mail address and gets an answer the next day. Be sure to check out the casino’s terms and conditions to get answers to basic questions. The casino doesn’t have a general FAQ section – it’s only available for specific games.

User Agreement

Terms and Conditions of the casino is a User Agreement, which contains all the rules regarding the use of the site and the interpretation of the most controversial situations. Most of the problems players have with the withdrawal of funds and winnings are due to ignorance of the Terms and Conditions. Therefore, you should definitely read this document before you start playing to avoid misunderstandings and losses in the future. To make it easier for you to read, we’ve selected for you some of the most important subsections.

Illegal gambling

The casino operator notes that even if the country is not on the list of excluded countries, it can still impose criminal liability for gambling. The casino is not a legal institution, so it is not obliged to inform players about issues of legality. All possible penalties and fines are the responsibility of the player. If the casino has to incur any costs because of this, the player must pay those costs.

Fiscal responsibility

The player has tax obligations in his country of residence in accordance with the rules set forth in the previous subsection.

Verification of identity

The name and surname indicated by you at registration should coincide with the data indicated in the document proving your identity. The operator may at any time request from the player identity documents (passport, driver’s license, bank statement, etc.).

Duplicate accounts

You can only create one casino account using one IP address. Even family members living with you cannot create an account from the same IP address. All transactions (deposits, winnings) made on the duplicate account will be considered invalid, and the casino will not reimburse your losses.

Confirmation of age

People under the age of 18 (19 years in some countries) are prohibited from using the casino services. In this case, the operator requests proof of age from each player. If the user does not comply with the above condition, his account will be blocked, all bets, bonuses and withdrawal requests will be canceled, and deposits will be returned to his account.

Player responsibility for account security

According to this subsection, the player is fully responsible for his login data. If the account is hacked, the casino is not responsible for any losses incurred by the player. This is a rather unpleasant condition. If the account is stolen, the player will not be able to prove that the account was hacked through no fault of his own and will not get a refund.

Refunds

By making a deposit, you agree that the funds are non-refundable. If you request a refund, you will receive it, but you will have to pay additional fees.

Withdrawal conditions

You can request a withdrawal after the following conditions are met:

• All payments have been verified by the casino and none have been reversed.
• The age and identity checks listed above have been passed.
• Your account has at least one verified phone number (that is, the casino manager called you).

You can only withdraw funds by the method you used when depositing your account.

Technical errors

The operator is not responsible for technical errors, network connection interruption during the game, etc.

Interpretation of results

In case of a discrepancy between the results displayed on your screen and the data on the casino server, the server data is taken into account. Any winnings are accrued only on the basis of the data on the server.

 

Casino-X: a scam or a reliable casino?

Casino-X evokes mixed feelings. On the one hand, the casino has no confirmed license, and the terms and conditions primarily protect the service, not the players in case of complaint. On the other hand, the developer spent a lot of time and effort to improve the design, the bonus program and the list of partners. Except for a few flaws (technical errors, loading time), the site looks pretty good. After all, you don’t invest your money in a weak product designed to cheat. We believe that Casino-X is not a scam, but an unfinished project that needs improvement.

 

Conclusion

In our opinion, the casino deserves 7 points for its interesting concept, acceptance of electronic currencies, interesting collection of offers and focus on players from all over the world. The decision as to whether you can win at Casino-X is entirely up to you. After all, everyone has their own idea of winning, and the operator has not published official RTP statistics.