JackpotCity is this a scam? Review and Customers Reviews

JackpotCity Casino a popular casino in Europe and the oldest project of Bayton Ltd and Baytree Ltd. The platform is a mirror of Ruby Fortune Casino, which is a kind of “brother service”. Most of the projects run by the aforementioned companies have a good reputation and recognition among customers. Will JackpotCity Casino turn out to be a serious organization or a scam? Let’s find out.

JackpotCity platform can be safely called a representative of the old guard in the market of online games. The portal began its operation in September 1998. It is believed that the casino is mainly focused on slots fans, but fans of other games will definitely not be disappointed. JackpotCity boasts a wide selection of gambling games, reliability in technical matters, a variety of bonuses and helpful customer service.

Casino platform

JackpotCity Casino’s platform was launched in 1998. Over the past 20 years it has undergone a number of major changes, including adaptation to new devices and browsers, new language versions and the creation of a mobile app. The casino service is available in most countries. The list of excluded countries contains only 26 items and is only a formality compared to other European casinos.

Moreover, the attention to security is at a very high level. Duplicate accounts are immediately detected and blocked the next day (we checked in practice). The site uses a special antivirus system, and all transactions are protected by SSL protocols. Of course, the casino operator works closely with consumer protection organizations, which strive to solve problems in the gambling environment, combat gambling addiction and protect minorities.

Online version

Official website JackpotCity Casino is made in shades of black and purple. The home page is quite bright and contains a lot of information (game descriptions, casino rules, list of partners, license numbers and names of regulators). However, the games are not visible to unverified players. To access the games, the player must first register/login. There are more than 800 titles in the casino – the choice is quite wide. The player can enjoy slots, card games (blackjack, baccarat, poker), roulette, keno, scratch cards, craps, bingo and live casino. In addition, a demo version is available.

In the casino you will find a breakdown of games by category: draws, new games, more tables (possibly table games), jackpot, video slots, blackjack, all games. On the casino site, you can search for games by name and add selected games to your favorites. On the casino site you will not find intrusive advertising. All promotions are in a special section and are organized with a pull-out bar. Overall, the site does not look overloaded and, despite the large content of various information, makes a positive impression. Switching to the next sections or tabs is very fast since JackpotCity, like other modern casinos, has moved to HTML5.

Mobile version

The mobile version of JackpotCity casino includes about 200 games with high-quality graphics from Microgaming studio. Most of them are slots, but there are also games in browser format (card games, table games, bingo, etc.). The application is available in two versions – for Android OS and for iOS (for iPhone or iPad). Moreover, the program takes only a few “megs”, so the download process is very fast. Installation requires permission to access your device’s internal files in order for the app to function properly.

The lower age limit for using the application is 17 years and older. However, given that the player must in any case use an account created on a computer (also registration, acceptance of conditions in the case of no account), the age does not play a significant role here, since only players over 18 years old can legally bet in the casino.

Downloadable version

Unlike most modern casinos, JackpotCity has a downloadable PC version. Using the PC version is rather inconvenient because of its binding to a specific device and location. However, this solution has a number of advantages that you won’t find in other versions:

• Increased data security – Using the web version, you’re entering data into a network that could be a target for hackers. Using the mobile app, you are also uploading important data to the network. A computer, on the other hand, is your personal device, which provides access only if you authorize it.
• Optimized graphics and fine detail – the PC version allows you to store good quality images that take up more space. Thus, the improved graphics do not slow down processes, unlike the browser or mobile version.

Perhaps in the future mobile devices will also be able to afford the aforementioned features. For the time being, however, desktop computers still have an advantage in this area.

Casino on the Belly

The JackpotCity live casino area features over a dozen products from the Evolution Gaming studio. These are the same games you’ll find at Ruby Fortune – baccarat, roulette, several types of poker and blackjack. Limits depend on the specific table. There are special VIP events for club members at the casino (we’ll tell you about them a little later).

All of the croupiers are women, and they add to the cool atmosphere of the casino. The croupiers work quickly and efficiently, answering all questions within minutes while the cards are being dealt. The lobby settings are a little different from their counterparts – there are sound options, screen resolution and brightness adjustments, as well as language selection. In addition, the player can use online chat to communicate with the dealer and other players. Communication is mostly in English.

Software vendors

As we have already mentioned, a significant percentage of casino games comes from Microgaming studio – the most popular developer leading the gambling market. Recently, you can notice a tendency of casinos to enrich their collections with games created by Far East players – the operators have more freedom in this area and the choice of games depends solely on their tastes. However, Bayton Ltd. and Baytree Ltd. do not follow the new trends and cooperate only with proven developers such as Evolution Gaming, Red Tiger or Triple Edge.

User account

Registration in the casino JackpotCity has 3 steps:

• You need to enter your username, password, and email address to which a registration confirmation request will be sent.
• You must enter your personal data: name, date of birth, gender.
• You must enter your contact information, choose the currency that will be assigned to your account (you can change it later by sending a request to the technical department) and the language (you can change it at any time at the top of the page).

Once you have successfully logged in to the main menu, you will be given access to the “Profile” section of your account. This section contains player statistics, user tips and information on bets, bonuses, cash, deposits and withdrawals.

Bonus policy

The casino’s bonus policy is aimed at encouraging players to play actively, so the site does not offer promo codes, no deposit bonuses or other unconditional gifts. On the other hand, the starting package is specific and has a wide range of tournaments with interesting prizes.

No deposit bonuses

As we said before, JackpotCity does not offer no deposit bonuses. The main reason for this decision is to prevent money laundering. In addition, over the past five years, there have been several users who have received funds into their account without turning them over in any way. Considering that the attendants are, after all, the same people as the players, the “human factor” is always present. In terms of general statistics, the amount of losses in casinos can be significant.

Deposit bonuses

JackpotCity Casino offers bonuses on the first four deposits:

• First deposit bonus: 100% (up to €400).
  Second Deposit Bonus: 100% (up to €400).
  Third Deposit Bonus: 100% (up to €400).
  Bonus for the fourth deposit: 100% (up to €400).

In all cases, the bet is x50, which is quite a serious problem for newcomers who make quite small bets. Even “old gamblers” sometimes have difficulties with spinning bonuses, because the casino has set limits – no more than 5 euros per spin.

Tournaments

Tournaments are held on a regular basis. If you want to participate, you have to make a minimum deposit of €20. In addition, the game itself will require some investment, as tournament points are awarded for each win, which requires betting. The top prize is made up of the participants’ investments. The player who accumulated the most money in the allotted time wins. In addition, the players who take the next 29 places in the table also receive prizes.

Loyalty Program

JackpotCity’s loyalty program is all about accumulating Loyalty Points (LP). 1 LP = €10 bets. The number of accumulated points determines the player’s status in the program:

• Blue – 0-999 LP,
• Bronze – 1,000-9,999 LP,
• Silver – 10,000-19,999 pl,
• Gold – 20,000-39,999 pl,
• Platinum – 40,000-59,999 pl,
• Diamond – 60,000 LP and above.

As well as privileges associated with the status: personal manager 24/7, individual events, weekly bonuses, etc.

JackpotCity – promo codes and free spins

In order to retain customers, the casino has created a special bonus program for regular users. In it we can find the following offers:

• 100% cashback on the first four deposits after registration (up to $1,600 in total);
• Recurring bonuses – weekly and monthly bonuses that the casino will let you know about via email (a newsletter will be sent to the email address you provided when you registered);
• A special loyalty program that allows you to accumulate points (CP – “Comp Points”) corresponding to the amount of real bets. As a result, these points can be converted into a deposit, which will allow you to continue playing.
• Special offers for VIP-clients: participation in various promotions and contests, individual bonuses, etc.

To learn more about JackpotCity’s bonus policy, go to the special tab “Menu” on the casino website.

JackpotCity Casino Games

The casino has its own VIP club, whose members have access to special meetings, events, as well as bonuses and promotions. The choice of games in the casino under consideration is really impressive, moreover, it is constantly expanding – Microgaming constantly surprises players with excellent new products that immediately appear on the platform. So, let’s take a look at JackpotCity’s offers, grouped by slots category:

• Classic Slots is a collection of one-armed bandits in the classics. They are mostly three-reel models, without a wide range of additional features.
• Video slots – the most numerous group, which includes games equipped with a whole arsenal of various functions, including: free spins, gameplay option, bonus rounds, special symbols, etc.
• Blackjack – this type of game is a separate category. Here you will find the American model, the European model, as well as several types of classic blackjack.
• Table games – in this section you will find such games as baccarat, craps and other games of chance.

The search engine site allows you to display all the games by name in one list, as well as sort them according to certain requirements, such as the presence of a progressive jackpot.

Depositing and withdrawing funds

Casino operator JackpotCity offers a wide range of available currencies: American/Canadian/New Zealand dollar, Euro, Russian ruble, Indian rupee, Polish zloty, etc. You can choose your preferred device when you sign up or later, only after a preliminary request sent to the technical department. You can make deposits using all types of payment cards, international systems, bank transfers, SMS payments and other methods. The list of payments varies depending on the country and currency of the player. The balance is updated instantly, but unfortunately there is a fee for using third-party services (the percentage rate depends on the method). There is also a withdrawal fee from the casino account, which is charged directly by the regulator of the platform.

Withdrawal complaints

Players left comments about JackpotCity casino with complaints about the withdrawal process. According to them, the administration drags out the verification process, repeatedly requiring the same identity documents and coming up with more and more reasons for delaying payments. In addition, the administration does not respond to comments, which are also positive feedback. Of course, representatives of the casino may be loaded with work, but it is quite possible that the casino will not be able to find a decent response to criticism.

License and regulator

Like Ruby Fortune, JackpotCity is subject to two jurisdictions:

• Malta Gambling Authority – License No. C41970, issued to Bayton Ltd. – co-founder of the company
• Kahnawake Gaming Commission in Canada – Licence No. 00812, issued by Baytree Ltd.

We have checked the status of both licenses and can confirm that they are active. The Malta Lotteries and Gaming Authority is a serious organization that thoroughly inspects casinos licensed to operate. There is no reason to doubt the seriousness of these documents.

Complaints about the casino

In addition to complaints about unfavorable withdrawal procedures, players are not satisfied with the casino software. Users complain about its general state (claiming that it is outdated) and suggest refreshing and updating the collection. In addition, players comment negatively on the support service. According to them, employees are not competent and do not always give clear advice and recommendations. Some customers even claim that the casino does not keep its promises – observations over several years lead to the conclusion that the casino is “frozen in time”. Another thing is complaints about the bonus package. According to many players, the turnover requirement (x50) is inadequate and too high.

Where to complain about the casino?

The user agreement (terms and conditions) briefly describes the steps you need to take to file a complaint. According to the instructions in the agreement, it is necessary, first of all, to contact the support service by e-mail or through online chat (phone calls are not an official means of communication, as the player has no opportunity to record the conversation). In his complaint the player should describe the nature of the problem (it is recommended to pay special attention to dates and amounts to speed up the process of finding data in the player’s history), write your name, username, in-game nickname and account number.

After sending the complaint first goes to the consultant, who, if the consultant does not solve the problem, forwards the complaint to the head of technical support. If the problem is still not solved, the player has the right to contact the Kahnawake Gaming Authority (if from Canada) or the Malta Gaming Authority (if from another country). We hope that the most important thing you should do is read the User Agreement. Reading this document will allow you to check whether your expectations are in line with the terms and conditions of the casino.

Support Department

Dział wsparcia klienta w JackpotCity Casino działa 24 godziny na dobę. Jeśli chcesz bezpośrednio skontaktować się z przedstawicielem, możesz przeszłać e-mail lub zadzwonić pod number +44-2033-285-996. Pamiętaj, że za połączenie trzeba zapłacić (gracze z Wielkiej Brytanii są zwolnieni z opłaty). Możesz skorzystać także z czatu online dostępnego na stronie kasyna. Istnieje również sekcja FAQ, gdzie możesz znaleźć odpowiedzi na najczęściej zadawane pytania.

User Agreement

The terms of the user agreement is one of the most important documents of the casino. The agreement regulates the cooperation between the casino and its customers, providing detailed explanations of all (or almost all) controversial subsections. Therefore, we recommend that you read the agreement carefully before you play any game. Acting contrary to the terms, even due to ignorance, can lead to serious losses. Let’s analyze a few of the subsections contained in the contract.

Data protection

When you register a profile at JackpotCity Casino, you must create a login and password. You are responsible for the security of these data. In accordance with subsection 1.1.14 of the User Agreement, the administration of the casino is not responsible for losses incurred by the player as a result of third party access, if the player voluntarily or unknowingly provided login and password to a third party. In the case of such a situation, the player is not able to “lay” responsibility on the casino. This means that in the case of theft, the funds will not be returned.

Transaction data

For the safety of users, the administration checks the transaction history of players before the withdrawal is authorized. An important point that the casino operator draws attention to is the matching of personal data with the card data. In other words, the data on the payment card of the player must match the data entered when registering an account. Otherwise the withdrawal request will be rejected.

In addition, all changes to transaction data should only be made after a request for prior consent has been sent to support. Therefore, we recommend that you take your casino registration seriously and check all the data before sending.

Inactive account

This clause applies to all casinos regulated by the Malta Gaming Authority. A player’s account is considered inactive if the account holder does not perform any actions (authorizations, bets, deposits, participation in promotions, withdrawal requests) for 12 months. Once the account has been deemed inactive (with prior notification to the account holder, of course), a special fee of €5 will be deducted from the account balance. The fee will continue to accrue until the balance is restored or the account is reactivated.

After 30 months, any funds remaining in the account will be turned over to the regulator (usually MGA), but the customer has the right to submit a refund request. Please note that any bonus funds and winnings may be cancelled without refund if the account is deemed inactive (including if it is not picked up by an active user within 6 months).

Required additional documents

In order to prevent money laundering, requests for deposits or withdrawals may be denied if the player fails to provide the following documents:

• Last bank statement from the account from which the deposit was transferred
• A copy of an identity document (passport, driver’s license, etc.)
• Utility bill (no more than 3 months old), proof of address and name.

System bugs

The operator reserves the right to take the following actions in case of errors in the casino system:

• All bets made during the error will be canceled

If any winnings were awarded because of the mistake, the casino administration will deduct them (if this is not possible, the account owner is considered a debtor and must pay the expenses). The most unpleasant thing is that you may not know that there was a mistake and the funds that you owe back have already been used in the game.

• The operator is not responsible for any losses incurred by the player in case of an error.

Tax liability

All tax obligations to the country where the game is played are transferred to the user. The administration is not responsible for the tax returns of the player.

Payment terms

Winnings are transferred only to the details sent during registration (the same applies to deposits). In addition, deposit and withdrawal methods must be the same. This means that if you used your card to make a deposit, funds can only be withdrawn using your card. If the amount of your winnings exceeds €2,330, you must go through a data verification procedure and submit additional documents.

Customer service for JackpotCity players

Support is available 24 hours a day, seven days a week. The consultant can be contacted by phone, via chat on the casino website or by e-mail. Regular customers confirm the competence of the casino staff. In their opinion, they are specialists who are happy to answer any question in the shortest possible time.

JackpotCity Casino: a scam or a reliable casino?

JackpotCity Casino pales in comparison to other modern casinos. It’s not about the design, since the layout is quite decent. Rather, it’s about an obvious disconnect, given the site’s content, technology, and customer cooperation. Most casinos have long since updated their collections and bonus programs, as well as made changes to the User Agreement. As for JackpotCity, the situation remains the same.

This fact can lead to customer dissatisfaction. Moreover, the administration seems to ignore any complaints and dissatisfactions. Of course, we can’t say anything bad about the overall operation of the casino. However, convenience is underestimated by the casino, while customers are looking for the highest quality products. Our conclusion: JackpotCity Casino is not a scam, but its outdated operating rules should be updated.

Conclusion

Despite its many shortcomings, the casino is still very popular in Europe, Russia and America. In our opinion, the site owes its popularity to its rich history (players trust organizations with traditions). However, the situation may change in the near future. There are already many quality casinos on the Internet, which offer the game at the level. Moreover, players are attracted not only to winning, but also to the entertainment itself. The possibility of winning at JackpotCity remains a mystery. Given the multi-level verification process and strict bonus requirements, withdrawal is quite a complicated process. We give JackpotCity a rating of 8/10 and hope that the casino will update its services soon.