• Company Review Trip.com
    1
    Feedback approved for publication Rate your review 0
    0
    Service
    20%
    Personnel
    20%
    Quality
    20%
    Cost
    20%

    don't mess with me!

    Recently we flew with our family on vacation. We bought our tickets on trip.com. As an option when buying tickets there was insurance from the company AirHelp against damage and loss of luggage. We bought this insurance because we had a lot of valuable items in our luggage on the flight. During our flight our lost luggage. We left a request on the AirHelp website, but they informed us that we would not be reimbursed for lost luggage because we were from We wrote to trip.com support about it and asked them to remove AirHelp insurance service from the options when purchasing tickets, but they didn’t do it until now. It turns out that trip.com offers its users an insurance service, which users from Russia will not be able to take advantage of. This insurance is a paid service. The company trip.com profits from its users, and if there is a problem, no one insures. pays out. When I bought insurance, I thought I would be protected in case of unforeseen circumstances. In fact, I ended up paying for air. The trip.com customer service has stopped responding to our inquiries. The "inoperable insurance" service is still present on the site. They continue to to deceive people and steal their money. We’ve also been trying for months to get money back for tickets they sold at a higher price than what was listed on the We were on the website. There was a glitch on their site, and our ticket was not 23,000, but almost twice as expensive. I found out only after I got a text message about

    Positive
    • No
    Minuses
    • disgusting support service
    • they do not return money written off in excess

More honest opinions from real people about the company Trip.com

  • Pavel Vasilinec 9 months ago
    1
    Rate your review 1
    +1
    0

    How to lose 169,000 rubles on tickets and not fly anywhere...

    Good afternoon, the story began on 17.05.2023 when I bought tickets on a bunch of offers me in the application trip.com, I want to clarify that I did not pick up myself. I used the aggregator's offer. As a result, the first part of the tickets were issued at once (Moscow-Sian), but the second part was... Read more
  • Anonymous user 1 year ago
    1.5
    Rate your review 0
    0
    0

    Brak możliwości wystawienia FV w PL przy płatności kartą.

    When paying by card, it is not possible in Poland to take an invoice for a company even though they ask for such data. This remark is not written anywhere in the terms and conditions. Sitting all day on the chat room and trying to talk to the staff had no effect.
  • A. B. 1 year ago
    1
    Rate your review 0
    0
    0

    Nie mehr wieder!!! VORSICHT!

    Rather pay a few euros more and book directly with the airline before one is ripped off so. After death open ticket confirmed by email, then re-booked with the excuse that the flight is fully booked until at some point a refund was promised, but this was not refunded. After 224 emails and a year back... Read more
Company review statistics for Trip.com
1.6
16 reviews
0%100%
Service
31%
Personnel
32%
Quality
28%
Cost
35%
The company in the ratings
Site Map