Rentalcars.com is this a scam? Review and Customers Reviews

Service Rentalcars.com is one of the largest online projects that allows you to quickly and conveniently compare prices for online car reservations in many countries of the world and book the desired car in a couple of clicks. The company cooperates with many foreign car rental services, and today rentalcars.com organizes car rentals in more than 160 countries, providing high-quality advice in 40 languages.

One of the most important advantages of this service is full support from the beginning to the end of the rental period, as well as a thorough search for the right car with many different filters. Most of the moments of rental processing is automated, so the whole procedure at rentalcars.com does not take much time. In this review, we will study in detail the specifics of the project, its capabilities, identify the advantages and find out the price of the services provided. After the analysis we will determine whether rentalcars.com can be considered a reliable service, and whether it is a scam?

Why Rentalcars.com?

Rentalcars is a brokerage company, which in turn will be an advantage, because the registration of the lease takes place directly on behalf of the client. Service offers to compare prices and see all available offers in order to choose the most favorable option, and the average price policy for services is lower than that of competitors, as evidenced by the many reviews from customers of this service. The company is part of a family of many leading travel brands and currently makes over 8 million bookings a year. To understand why you should choose rentalcars.com, it is necessary to highlight the main advantages of the company:

• Simple and convenient site;
• Availability of a mobile app;
• Ability to compare and choose the lowest price;
• Periodic special offers;
• Convenient sorting of cars;
• Multilingual customer support.

In addition, the company also offers a number of additional services, including the addition of another driver, child seat and installed GPS system, which can be added during the rental process.

Rentalkars Auto Park

Service rentalcars.com offers to compare all available offers from more than 900 well-known and reliable rental companies. Such a large assortment guarantees many possible options for choosing the desired car almost anywhere in the world. To look at all the options, just choose a place and date of rental, then the system will automatically search through all the available databases and just in a few seconds will give a complete list of all available cars for all tastes and budgets.

Rentalcars.com locations

At the moment rentalcars.com has a search for 60,000 rental locations around the world. The convenient search system allows you to select the desired country and place, for example, the airport, and the appropriate start and end date of the rental. After that the system automatically starts searching all the currently available cars by the specified parameters and opens the whole list on a separate page. Another useful feature is a special map, which is displayed next to the search results. Thanks to this map the user will be able to see for himself all the places where he can pick up the car and see its cost.

Personal account of Rentalkars.com

The site rentalcars.com provides the creation of a personal account, having which the user gets a number of additional functions. It should be noted that it is not necessary to register to rent a car, but the possibility to manage the booking appears only after creating an account. In the personal cabinet the client can manage all reservations, as well as view already completed, edit or add new contact information. In the “Settings” tab the user can subscribe to the newsletter to be among the first to receive important notifications or special offers that Rentalcars regularly provides.

Rentalcars mobile app

The Rentalcars mobile app can be downloaded for free on both IOS and Android. It retains the same features that are present in the computer and mobile versions of the site. An important advantage of this application is an opportunity not to be tied to your computer, because all the main points of the rental process and clarifying details can be done using your smartphone and this application.

Rental terms and conditions at Rentalkars.com

In order to rent a car on the website rentalcars.com The user must have a credit card (payment is made online) and a driver’s license of the required category with at least 1 year (sometimes 2 years) of driving experience. When searching and booking a car the client specifies the necessary parameters and additional services, chooses a special package (with or without protection), as well as a suitable method of payment. After that the manager contacts the company that provides the car and arranges the lease in the client’s name.

If the company has approved the rental, within a certain period of time the user receives a special voucher that must be presented at the rental center. It should be noted that since Rentalcars offers a selection of rentals from many different companies, it is necessary to read the rental terms and conditions carefully, because the rules may vary from country to country and from organization to organization.

Rates for Rentalcars Com services

The cost of renting a particular car depends on certain factors, which are selected and set by the user in the process of its registration. On the site you can see the start page of the search, where you can select the country, city, location of the car and the start and end date of the lease. After that, the client receives a full list of all available cars from different companies, which provide them. Charging for renting depends on the chosen car type, country of stay, additional services and availability of personal offers.

Small cars

The most inexpensive and the most popular option to rent a car. The average price will depend directly on the country and city in which the car is rented. So, for example, 3 days rent of a small car in Moscow will cost from 5000 rubles. And in Burgas, Bulgaria, this car will cost from 3,000 rubles for 3 days, not including the cost of additional services. The exact price may differ from that which is on the site, so if you have any questions, you can always contact the managers.

Medium cars

The next category of cars, the average cost of which is not much different from the previous one. In Moscow you can rent a similar car for 5800 rubles, and in the same Burgas from 3600 rubles. In the search results the user will see a list with the prices, and the button “Show cars”, clicking on which opens the entire directory of available cars in a particular location.

Big cars

A more expensive class of car offered by Rentalcars . In the Russian capital such cars will cost at least 8000 rubles for 3 days, while in Paris, for example, such a car will cost about 20,000 rubles. The rental price, as well as the car categories described above, includes coverage for theft, insurance in case of a possible accident, as well as pre-filled tank of fuel (fully or partially).

Universes

In this category of the site rentalcars.com The user will be able to rent a “station wagon”, the price of which includes all the additional insurances. For example, to rent a Lada Largus Estate or a similar car in Moscow, you will have to pay from 9,500 rubles, and in the French capital Renault Talisman Estate will cost the customer 26,000 rubles.

Premium cars

More expensive option to rent a car. The price will depend on the brand of the car, its location and the number of included extras. You can rent a car of such class in Moscow for three days for 11,200 rubles (Hyundai Creta), or you can rent an Audi A6 for 30,000 rubles. You should also note that when searching for the desired vehicle, you should pay attention to the filters on the left, which allows you to select only those companies that have a rating greater than 9 +, or the allowable mileage for the entire rental period.

Minivans

Looking through the cars from this category, the user may often be offered special services and bonuses that are either free or included in the rental price. So, for example, if a customer rents a Volkswagen Sharan in Prague (the average cost for 3 days is 13,000 rubles), he gets a car with guaranteed registration in 2019-2020, as well as one additional driver. The cost of such cars in Moscow ranges from 22,000 thousand for 3 days (Volkswagen Caravelle).

SUVs

The last category of car class on the Rentalcars website. The disadvantages of searching and filtering is the fact that the results are sometimes displayed incorrectly and when selecting, for example, the category “premium cars”, the user may be displayed and SUVs. In Moscow, companies charge from 22,000 roubles to rent a Mitsubishi Pajero for 3 days and in the Czech capital you can rent an SUV from 9,500 roubles (Skoda Karoq).

How to rent a car on the site Rentalkars Kom?

You can rent a car as online rentalcars.comand in the mobile app. The whole process of booking and further renting takes place step by step, from filling out the start form on the main page of the site and ending with the confirmation of all data.

Online Rental Cars

First, the client should enter in the initial form the country and city, as well as the place and period of the rental date. After that the system will automatically search for all companies and give the results in a special list. One by one the process of lease registration is as follows:

• Choose a country and city, as well as the time of the lease;
• Specify the desired vehicle class;
• Choose a place and a company that provides a car;
• Find a suitable car from the proposed options;
• Fill in the driver’s data;
• Specify credit card information;
• Pay the rent and get a voucher.

It is important to note that the received voucher must be saved, because it must be presented at the car rental office.

Additional services of Rentalkar

At the moment rentalcars.com provides several additional services, which can be arranged as you fill out your rental information. The “Full Protection” service provides an additional charge as insurance. At the head office of the rental company a part of the deposit will be frozen on the buyer’s card when the car is picked up. This money can be lost if the rented car will be damaged in any way. Thanks to the “Full Protection” service Rentalcars will return these funds. Also when ordering a car the user can see the list of additional purchases at the rental, for example, child safety seat or booster for a child. It is possible to get acquainted with all available offers during the process of car reservation.

How to pay at Rentalcars.com?

On the company’s website rentalcars.com you can pay the rent exclusively online using VISA, Mastercard and AMEX bank cards. At the moment the service does not provide other payment methods, but the user can send a recommendation regarding the desired payment systems. This can be done in the process of entering the data of the card, just below there will be a button, by clicking on which you can choose one of the methods of payment. This helps collect statistics and in the near future the company may add new payment systems.

After the card data is entered and the reservation is confirmed, the user receives a special voucher, which must then be presented at the point of rental. It should also be noted that Rentalcars is not responsible for any additional charges for the rental service, as well as for the specific car the customer gets. In case the car you need is not available, the company will automatically find and offer to choose a similar car with the same characteristics.

Payment for services in the personal cabinet of Rental Car Com

Having a personal account, the client can save his credit card data and not have to re-specify this information in the future. In addition to the classic method of payment after selecting a car through the search, the user can also pay for the rental using a mobile app.

Other ways to pay for services at rentalcars.com

At the moment Rentalcars doesn’t provide any other payment methods except online payment with a bank card.

Rentalkars.com bonuses

Rentalcars regularly conducts various bonus offers and promotions, thanks to which the user will be able to save a certain amount of money when renting a car. There is no specific section “Promotions” or “Bonuses” on the website rentalcars.com, but during the car search all the available special offers will be marked under the respective car. For example, rentalcars.com offers to rent a car with an extra driver, or a special winter tire fee (winter tires from 1.11 to 31.03).

Also, the company has the opportunity to subscribe to the newsletter to keep abreast of the latest news and have access to special offers and other bargains. It should be noted that in the mobile application the user will be able to see certain discounts, which are not available on the website, so the installation of such software will not only be convenient to use, but also useful, because it will save some money.

Rentalcars referral program

On the company’s website rentalcars.com you can see two separate tabs about the affiliate program with this service. In the “Affiliate Program” tab, there is detailed information about placing links to the service on your personal site, through which the owner receives a certain percentage of each booking. The next item is “Request for partnership on supply and Marketplace”.

Rentalcars is the first company that has launched a similar feature, which provides independent car rental organizations with access to bookings directly on rentalcars.com. If the user is the owner of a car rental company, then joining Rentalcars will give an opportunity to increase the reach and visibility, as well as significantly increase the overall profitability of the business.

Complaints about Rentalkars.com

Before renting a car at any service, almost every user decides to read reviews from people who have already had experience with certain companies. On the Internet we found about 120 000 reviews about Rentalcars on one of the most popular sites – TrustPilot. The overall rating of the service is 3.9 out of 5, which is an excellent result for such a large number of comments. We have analyzed the reviews in detail and came to the conclusion that there have been fewer positive reviews lately.

Clients complain about the freezing of funds and refusal to provide another car, car breakdown and inconsistency of guarantees when ordering the “Full Protection” package. But in spite of this, most of the users note the convenience and ease of use of the service, the large number of offers and places where Rentalcars works . Some also note the help of the site in case of any problems with the car rental office. The total number of “Excellent” marks on TrustPilot exceeds 50% and the minimum “Bad” mark is only 11% of the total result.

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Regulatory agencies and laws

Rentalcars is part of the largest leader in online booking of travel and similar services Booking Holdings Inc. The website rentalcars.com, according to the information provided on the home page, is a trademark of TravelJigsaw, a limited liability company registered in England and Wales. The company is headquartered at 100 New Bridge Street, EC4V 6JA, London, with registration number GB 855349007.

Rentalcars Com User Agreement

On the site rentalcars.com The user agreement is referred to as the “Rental Terms” document, which can be found at the bottom of the site, or when registering a user account. This document describes all aspects of the interaction between the seller and the company providing the service. Here you can find information about reservations, age limits, calculating the daily cost, travel areas, the provision of a car and the terms of use of the website.

The administration of the service asks each client to carefully read the rental conditions to avoid further conflict situations associated with an inaccurate representation of the services offered by the company. It is also important to note that the acceptance of services or signing any agreement is the final confirmation of the agreement with the current conditions. The administration states that it has the right to make any changes to the terms and conditions and recommends everyone to check them periodically for updates.

There is also a separate document on Rentalcars website, in which the user can find out all the details about the collection, storage, processing and transmission of his personal data. To read this document, simply go to the “Privacy Notice” tab at the bottom of the website page or when registering. According to the service, Rentalcars collects data for booking and fraud prevention, customer service, feedback collection and other marketing activities (mailing list, SMS notifications, market research, etc.).

Rentalkars Com Customer Service

Rentalcars support service is multilingual and provides consultations in 40 languages. When you go to the site, the system automatically detects your region and in the tab “contact us” will be displayed the number of your local representative. Rentalcars call center works on workdays from 10:00 to 18:00 and in case of urgent questions user can always send an email. Also on this tab you can find contacts for applying for reimbursement under the “Full Protection” service and special numbers for the affiliate program. To contact a support worker, you can use:

• E-mail: [email protected];
• Phone: +44-161-830-5770.

Site security

The site is securely protected by a general internet security certificate, and all personal data processing activities are conducted in accordance with the laws of the United Kingdom.

Rentalcars.com – is it a scam?

Rentalcars.com – is the largest online marketplace, providing the opportunity to rent a car of any class in more than 160 countries around the world. Rentalcars started its way in 2004, and today it makes more than 8 000 000 bookings per year, guaranteeing quality service and reliable maintenance. More than 60,000 rental locations offer a large selection of passenger cars for all needs and preferences.

The service has its own mobile application and handy website, working with well-known rental companies, proven in the market as reliable partners in tourism. Offering users special offers and various discounts, the company is also happy to cooperate and invites everyone to become part of the team. We analyzed the site in detail, its search capabilities, studied the payment system and legal information. Based on all of the above, we can say that Rentalcars service is not a scam. Rentalcars is not a scam. Renting from this web-site, the user can be confident in his choice.

Conclusion

Any trip or business meeting will go much easier if you have a good car at hand. Service Rentalcars.com offers its clients a fast and profitable car for any budget and taste, cooperating with many famous rental salons. The company’s website is quite simple and convenient, and smart filters will help you to select the right car from a large range. If any questions arise, the client can always contact the support service, which provides consultations in 40 languages. Also, the company offers cooperation on favorable terms, helping to develop business and promote a new name on the market. If you had any experience with Rentalcars , you are welcome to write us about it in the Review section below.