ReloadBet is this a scam? Review and Customers Reviews

First of all, it is worth noting that the site is well designed and functional. At the same time it does not have any of the aesthetic flaws that are quite typical for betting sites. Can we already trust this site? Or should we wait to see if our assumptions are accurate? Do we have ReloadBet potential to become a reliable project? We take a look at all aspects in our review and check it out.

Casino platform

ReloadBet is owned by INT Interactive Payments Ltd and Media Entertainment NV. They are little-known players in the gambling market, which boasts two other major products – LSBet Casino and Bet 9. The ReloadBet platform is a combination of a betting site (with various sporting events) and a casino. The site is cross-browser and multi-platform. In other words, it is designed to adapt to different resolutions. However, the site does not have a standalone version for PCs or mobile devices. Perhaps an offline version will appear in the near future, as the entire project is only in the early stages of development.

The casino has a great design. At the same time, logging in and downloading content does not take long, even when switching games. The service is available in 8 language versions – Russian, English, German, Italian, Polish, Swedish, Spanish and Portuguese. The list of payment methods is quite long. Overall, the overall functionality and design of the site make a good impression. Like all modern casinos, ReloadBet protects site data with antivirus software, transaction data with SSL, and players with gambling addiction programs. Overall, with the exception of a few minor flaws, the platform looks very good, even when compared to competitors.

Online version

The official website of ReloadBet is designed in black and yellow colors. Everything looks very modern. On the site you can find a lot of information about the operator, available services, casino conditions, partners of the company and licenses. The collection of games, on the other hand, is quite poor – it contains only 300 titles. In addition to slots, the collection includes poker/videopoker, blackjack, baccarat, jackpots, roulette, Punto Blanco and live events. Games are divided into categories – Favorites, Video Slots, Live Casino, Bonus Slots (participation in promotions), Others. For ease of navigation on the site, the player can use the search tool. This is a very useful feature, as it is very easy to get lost in several hundreds of titles.

You can play ReloadBet Casino for real money or in demo mode. Most games have a demo version – the only exception is live events. The footer contains all the legal information – a list of partners, trading systems, license number (unfortunately, there is no reference to the licensing authority). The site also has a frequently asked questions section and a 24-hour chat room, allowing you to get answers to your questions as soon as possible.

Mobile version

ReloadBet Casino does not have a standalone mobile version. The operator has so far released only a mobile adaptation of the official site. The mobile version is not much different from the original one, except for the changed location of the content. Such elements as games collection, list of payment methods, currencies, language versions, of course, remain unchanged, because both versions are hosted on the same server.

Dependence on a constant connection to the network is not very happy, because it imposes certain restrictions on the gameplay itself. For example, it is risky to make valuable bets while traveling, as at the most inopportune moment a situation can occur that will distract the player, and he, accordingly, will lose all his winnings. In addition, the User Agreement clearly states that losses incurred due to technical problems or loss of network connection are not compensated. However, at the end of the day, being able to play your favorite slots on the go or at work is tempting.

Downloadable version

The casino also does not have an offline version to download to your computer. This is already a common trend as modern casino operators prioritize mobility. The phone version allows you to enjoy casino play anywhere and anytime, while playing in the PC version requires you to stay in the same place. The PC software is also more complex and takes up much more disk space, so it cannot be run on your phone. So despite the many advantages of the PC version (such as better data protection or better graphics quality), modern casinos are abandoning it.

Casino on the Belly

There are a total of seven events in the live area of ReloadBet Casino – two types of blackjack, three types of poker (Caribbean, Hold’em, 3Cards), roulette and baccarat. You can only play there for money – there is no demo version. Modesty of the collection is compensated by the excellent quality and functionality of each individual game. Images and streams do not stutter at the most inopportune moments, and the visuals themselves are at a very high level. Screen, sound and text settings can also be set. Moreover, the entire broadcast can be recorded by the player. If you want to contact the dealer, you can use the online chat, but note that the communication is mostly in English. Apart from a really modest collection, there is nothing to complain about.

Software vendors

If we understand correctly, the casino doesn’t have any affiliate sites or networks yet. ReloadBet only works with Microgaming, NetEnt and Evolution Gaming. These names are familiar even to those players who are not into the world of iGambling on a daily basis. These studios are leaders among developers and, moreover, they pay a lot of attention to legal activities and cooperation with reliable casinos. We hope that in the near future Media Entertainment NV will expand its game collection with games from other studios.

User account

Registration with ReloadBet consists of just one step – you need to fill in the registration form with your name, gender, home address, contact information (phone number, email) and accept all necessary documents (consent to data processing, User Agreement). Of course, you still have to pass the reCAPTCHA quick test, i.e. check the box confirming that you are not a robot. Please note: during registration, you must choose the currency that will be permanently assigned to your account. It is a good idea to choose the national currency to avoid currency conversion fees in the future.

After successful authorization, you will receive a profile identification number and access to your account. It consists of the following sections:

• Betting history – game statistics – bets made during a certain period, a filter that allows you to search for bets based on status (won/lost/lost).
• My Transactions – the history of deposits and withdrawals from your account.
• Bonuses – accrued, blocked and taken bonuses.
• Deposit – a service for depositing money.
• Withdrawal of funds – issuing instructions for withdrawal of funds.
• Pending withdrawals – the status of withdrawal instructions sent to the administration of the casino.
• Profile information – data that can be edited.

In addition, at the top of the page/application, you can find information about the current status of the player’s account and a button to quickly top up your account. To go to your profile (if you go directly to the lobby), just click on the profile icon. The user menu is convenient and well organized – there is no repetitive or unnecessary content.

Bonus policy

The casino bonus program is divided into categories. There are bonuses from the bookmaker’s office, the casino and the live section. However, the selection of promotions is quite small. The casino does not provide any loyalty program, free spins, point accumulation program or even promo codes.

No deposit bonus

ReloadBet Casino does not offer no deposit bonuses (like other modern online clubs). The no deposit bonus does not encourage users to be active, because if they are lucky, they can spin free bets and use their winnings for further games. Moreover, this type of promotion attracts cheaters. There are strong arguments against no deposit bonuses, so their offer is becoming less and less popular.

Deposit bonuses

The welcome package at ReloadBet Casino includes a €20 first deposit bonus – 100% rebate (max €300). You must send a special request to support no later than 7 days after making your first deposit. After that time, there will be no more chances to get the bonus. The refund must be wagered 30 times if you want to keep it. You have 30 days to do this.

Regular bonuses

There are two options here:

• Weekly Top-Up – Weekly 30% rebate (up to €250) for players who have topped up their account with at least €50 in the middle of the week. Bet: x50. Time to transfer funds: 7 days.
• Weekend Refunds – 10% refunds (up to €100) for players who deposit and bet at the live casino in the middle of the week. Bet: x10.

Loyalty Program

The operator emphasizes the privileges granted to active players, but does not share details about any loyalty program / VIP club. Moreover, no information about it appears after completing registration. It is likely that the loyalty program is in development and will appear in ReloadBet Casino soon.

Depositing and withdrawing funds

The casino supports 7 currencies – Euro, American/Australian dollar, Polish zloty, Swedish krona, Russian ruble and Bulgarian lev. The currency assigned to your account is chosen during registration (we mentioned it earlier). The chosen currency and country of residence has a direct impact on the availability of transaction methods. The full list of services includes VISA/MasterCard, Skrill, Neteller, PaySafeCard, Rapid, EcoCard, Sofort, Multibanco, Neosurf, AstroPay, bank transfer, TBL, BoletoBancario, Nordea, Bitcoin. The minimum deposit is different for each transaction method (from €10 to €30).

Funds appear in your casino account instantly, but you will have to pay a currency conversion fee and for general use of transactional services. When it comes to withdrawals, the list of methods is much shorter. Winnings can be withdrawn via VISA/MasterCard, Skrill, Neteller, TBL, EcoCard, Rapid, AstroPay or a bank account. Of course before withdrawing you will have to go through verification procedure (which takes 1 to 2 days if you provide your documents on time). The transfer itself can take from 1 to 7 business days, depending on the method.

Withdrawal complaints

So far we haven’t found many comments about ReloadBet. The ones we came across did not contain any negative reviews about the withdrawal procedure. Although, the casino is very young, so the lack of reviews is a result of a short period of operation. We will keep our finger on the pulse and update this review regularly. If you have experience with ReloadCasino, you can share your opinion with us by sending us an email.

License and regulator

Operator kasyna otrzymał sublicencję Curacao w imieniu Interactive Licensing N.V. (number seryjny – 5536/JAZ). Niestety, on oficjalnej stronie internetowej nie widnieje żadna informacja potwierdzająca ten fakt. Może być to spowodowane tym, że firma jest w fazie “ogarniania” wszystkich spraw urzędowych i prawnych. Oczywiście, Curacao eGaming nie przepada za sytuacjami, w których reputacja została utracona na skutek nieprzyjemnych sytuacji (były juży przypadki w których, prawdopodobnie z winy osobyb trzecich, on licencjonowanych sites pojawiło się nielicencjonowane oprogramowanie). Zatem, sprawa licencji dla ReloadBet pozostaje otwarta i niewyjaśniona.

Complaints about the casino

The only complaint about the casino, which we were able to find, says that the player was unable to complete the registration process, despite meeting all the conditions and providing all the necessary data. The author of the comment claimed that the technical support department behaved unprofessionally, dragging out the whole process. Apart from the above case, we have not found any other negative feedback about ReloadBet on the Internet. Time will tell what will happen next.

Where to complain about the casino?

There is a standard procedure for filing a complaint, which consists of the following steps:

• Contact support – you can leave a message in the online chat or send an email to [email protected]. The complaint will be resolved within a few days.
• Sending an official complaint to the management of the casino (if the support service did not solve your problem) – the letter becomes an official complaint and it is assigned a number. In this case, the complaint process is more complicated. During the review process, you may be asked to provide relevant evidence. The decision of the Board is final and cannot be changed.
• File a complaint with the casino regulator (Curacao government) or contact an independent organization such as ADR, ODR, eCOGRA, EASG, etc.

In most cases, disputes arise from players’ ignorance and disregard of the User Agreement (rules). If your actions do not comply with the rules, your complaint will not be successfully resolved.

Support Department

The ReloadBet support team has several branches – English, Spanish, German, Italian, Polish, Russian and Portuguese. There are only two ways to contact a representative – via live chat or by e-mail ([email protected]). The staff responds quickly and the attitude to the player is quite positive. If you don’t want to communicate with the department, you can take a look at the FAQ section to find answers to your questions.

User Agreement

The User Agreement is a document that must be approved during the registration process. It contains the most important conditions, ignoring which can lead to the blocking or even complete closure of your account. In addition, in the terms and conditions you can find interpretations of all disputable situations that may arise in the casino. Therefore, it is recommended to read the terms and conditions before playing to avoid most of the problems that amateurs face. RealoadBet does not have a separate agreement for the casino; the general rules apply to both the casino and the live area. Let’s take a look at a few subsections.

Terms of registration

This subsection establishes the requirements for the player and the general rules of the game:

• Only persons 18 years of age or older can register on the site/application.
• The user is fully responsible for violating the laws of the country of residence providing for gambling.
• The player assumes the risks associated with the game, and is fully responsible for any losses incurred in the casino.
• If you provide incorrect information during the registration/verification procedure, the player is responsible for all consequences arising from this situation. For example, if you mistakenly enter the wrong card number, the casino will not refund your money.

Profile Check

In order to prevent fraud, the administration of the casino may ask you to provide appropriate documents to confirm your identity when processing withdrawal requests. This can be an ID card, passport, utility bill confirming your address, bank statement, etc.

During the verification procedure, the casino may “freeze” your account and deny you access to make transactions (bets, deposits). In addition, in addition to presenting documents, you may be asked to show an individual ID card.

Responsibility for personal data

The operator guarantees that it will not pass your personal data to the casino staff, but you are responsible for keeping it confidential from third parties. All actions on your account are considered player’s actions. In other words, if someone hacks your account and you lose money, you cannot claim a refund from the casino.

Risk

The administration of the casino is not responsible for any damage or loss incurred by the player as a result of technical, network or device errors.

Fee for funds transfer

Before sending a withdrawal request, the player must reverse the deposit at least once (in this case it is the winnings that are paid, not the funds from the deposit). Otherwise, the casino charges a special commission during the transaction. Its amount is determined on an individual basis and depends mainly on the costs incurred by the operator.

ReloadBet scam or reliable casino?

ReloadBet – is a young and promising casino with a well-programmed platform. The operator has made every effort to provide players with a safe and comfortable gaming experience. The main disadvantages of the casino are the lack of a confirmed license, a small collection of games and a modest bonus program. Overall, however, the project is moving in the right direction. ReloadBet is not a scam and not an illegal site, but a very interesting casino, which, in our opinion, has a great future, if the operator decides to follow the legal way.

Podsumowanie

The casino stands out for its positive attitude and exciting atmosphere. In our opinion, it is worth trying your hand. After all, it’s always worth checking out a new player in the gambling market. We should support promising projects by participating in them (even as a player). We’ll see what time shows. For now, we give ReloadBet a score of 7. It is too early to award the maximum number of points, as the operator must fix the previously mentioned shortcomings.