Joycasino is this a scam? Review and Customers Reviews

JoyCasino is a rapidly growing and thriving project. In this review, you will learn about the best features of this online platform. We recommend playing at JoyCasino because of its convenience,  wide range of bonuses, reliable payments, proven product, stability, and protection that are all waiting for you. But what lies behind such an impressive list of achievements – fraud and scams, or a loyal approach, customer service, high-quality games, and ease of play? Let’s take a closer look at JoyCasino and analyze all its aspects. Sit back, relax, and start reading!

 

 

JoyCasino Platform

JoyCasino platform belongs to Darklace Ltd. based in the Antilles. The company was founded in 2014, the same year, in which the casino was created. JoyCasino features more than 1,300 games from more than 20 developers, including ×2 Gaming, Ainsworth, Aristocrat, Ash Gaming, Atronic, Belatra, Betsoft, Bluberi, Elk Studios, Genesis Gaming, GloboTech, Igrosoft, Leander Games, Microgaming, NetEnt, NextGen Gaming, Novomatic, Nyx Interactive, Play’n GO, Playson, Playtech, Push Gaming, Quickspin, Yggdrasil Gaming, Thunderkick, Unicum.

The loading speed of the page depends on the player’s country of residence. In areas where there is no problem with blocking, for example, in the Netherlands, the blocking system can be dismantled very quickly and the logging itself runs smoothly. Data security is ensured by the SSL protocol. All activities are governed by the User Agreement, and if the casino suspects the player of fraud, his account is blocked. Overall, the casino site is functional and easy to use.

Joy Casino Interface

JoyCasino is a very convenient service. It is fully available in English, Korean, Japanese, and many other languages. It has a beautiful graphic design that does not tire the eyes, and calm, unobtrusive colors. Playing for hours, you can achieve complete relaxation. Any new player will be able to understand all the nuances of this online casino and will grow into a true expert in no time.

Online Version

Mobile Version

The mobile version of JoyCasino can be run on all operating systems – Android, Windows, or iOS. It does not take up much disk space, is quick to install, and the download process takes only a few moments. The software is licensed, and the collection of games is not far from computer standards. According to users, the navigation is convenient. Thanks to an update dated October 7, 2018, there are no bugs or broken content on the site. The average rating on Play Market is 4.4. The age limit for JoyCasino Mobile is +12. This is probably because the app has the most slots available. The developer presents the app as a “gambling simulation” that protects the casino from getting caught in the crossfire of questions.

The bonus system in the app is the same as in the browser version – the same deposit bonuses and free spins (sometimes in smaller amounts). The only difference is the absence of tournaments, as it is still software imitating real gambling. Here you can play in demo mode. Registration in the app is not required. All you have to do is open it, press the button, and enjoy the game.

Downloadable Version

The PC version of JoyCasino is designed mainly for Windows. It has the same features as the online version – more than 1300 games, bonus offers (including a loyalty program), language versions, currencies, deposit and withdrawal methods, etc. In addition, the PC version has several important advantages:

• Improved graphics at the expense of files remaining on the PC disk.
• Independence from government agencies blocking casinos and from network errors.
• Speed and stable operation without the need for constant connection to the network.
• Security during registration (data are entered in the browser).
• Another advantage is that if you have an account at JoyCasino, you do not have to register every time.

Live Casino

The casino has a live section containing many events with live dealers of both genders (some players prefer to interact with only male dealers, while others prefer the beautiful female croupiers). The range of games includes:

• Roulette (American, Russian, French, rocket, or interactive – using innovative methods of broadcasting and filming from several angles).
• Poker (Texas Hold’em, traditional, etc.).
• Baccarat.
• Blackjack.

Betting limits vary, and for VIP players there are special tables. Dealers in JoyCasino are experienced and fast. For example, a poker game (in the absence of external factors) takes about 30-40 minutes. There is also online chat, which is a traditional feature of the live casino. It allows you to ask the dealer a question or chat with your opponents. The graphics are at a good level, and the resolution can be adjusted by the player.

Software Vendors

Joy Casino uses the latest and most convenient software from Net Entertainment and Quikspin! The choice of world-renowned software speaks for itself. Net Entertainment is a popular European company trusted by millions of players from around the world. Updates and technical support, as well as checking the software for additional modifications are made by the manufacturer. This allows users to play the latest innovations in the gaming industry, and do it reliably. There is no need to install any additional software as you play directly in your computer’s browser.

JoyCasino has contracts with well-known studios and emerging developers. The casino works with suppliers from Europe and Asia, including 1×2 Gaming, Ainsworth, Aristocrat, Ash Gaming, Atronic, Belatra, Betsoft, Bluberi, Elk Studios, Genesis Gaming, GloboTech, Igrosoft, Leander Games, Microgaming, NetEnt, NextGen Gaming, Novomatic, Nyx Interactive, Play’n’GO, Playson, Playtech, Push Gaming, Quickspin, Yggdrasil Gaming, Thunderkick, Unicum. The gambling software is regularly tested, but the results are not published anywhere. For some reason, such measures have become popular among modern casinos.

User Account

According to the administration of the casino, registration on the site takes only 15 seconds. Indeed, the procedure is very fast. All you need to do is to enter your basic data (name, address, date of birth, currency) and confirm them with a special activation link contained in the e-mail from the operator. Sometimes the message does not come immediately and you have to wait for some time. You can register via social networks or instant messaging by agreeing to import your profile data. Depending on the player’s country of residence, social networks vary, of course. These include Vkontakte, Mail.ru, Google+, Facebook or Yandex. After successful registration, the player gets access to a profile with settings, game statistics, information about site activities, and information about bonuses and promotions. You can contact support via live chat (24/7).

 

JoyCasino Bonus Policy

The bonus program at JoyCasino does not carry anything revealing, but it deserves attention. Most of the action is a deposit bonus. There is also an interesting (but not innovative) loyalty program where you can get good rewards. But let’s start at the beginning.

Deposit Bonuses

At JoyCasino there are a lot of them. The first deposit bonus is 200% up to 300 USD, and 200 free spins for 10 days and/or doubling Comp Points (we will talk about them later). Later deposits will provide the following bonuses:

• 100% up to 300 USD for the second deposit
• 50% up to 400 USD for the third deposit
• 50% up to 500 USD for the fourth deposit
• 25% up to 750 USD for the fifth deposit

Of course, you have to flip them, and the rate depends on the type of offer.

No-Deposit Bonus from JoyCasino

Joy Casino’s no-deposit bonus is a unique opportunity to enjoy your favorite slot machines without the risk of losing money. To get a reward in the form of a bonus to your account, follow the latest casino news and participate in daily contests.

No-Deposit Bonus for the Registration

Joy Casino offers all new players to take advantage of a unique first deposit bonus. The welcome package combines a cash reward of up to $2,000 and 30 free spins. To activate the bonus, just follow a few simple steps:

• Step 1: register on the site and provide your real personal information.
• Step 2: log in with your email address and phone number.
• Step 3: Log in to your cabinet using the login and password provided during registration.
• Step 4: Deposit more than $20.

The first deposit bonus will be credited automatically within minutes.

Promo code JOYCASINO

Entering a bonus code is optional. Free spins and interest on deposits are accrued automatically after all the conditions for their receipt are fulfilled. Bonus codes are entered in this case, when the administration of the casino launches the appropriate types of machines.

Regular Bonuses

Every week the casino organizes so-called quests. To do this, you have to play the slots selected by the casino. Performing tasks of varying difficulty levels (for example, winning $50 on the Immortal Romance slot and making 20 bets on Big Bad Wolf), the player receives prizes. Some tasks are linear – you are not competing with other players, but simply following your own path.

Tournaments

If you want to test your skills, take part in tournaments with progressive jackpots. Every day JoyCasino offers no less than 20 events with big prizes. In slots tournaments, the bets depend on the popularity of the game. If you are not ready to make solid deposits, we recommend the “fruit way” – there are always tournaments for less money.

Loyalty Program

The loyalty program at JoyCasino is a standard system of accumulating bonus points (Comp Points). Comp Points are awarded for placing bets – 1 point for every $50 bet in slots or $100 in poker, video poker, blackjack, and roulette. Accumulated points determine your status and return value:

• To 9 – New Player.
• 9-10 – Normal Player.
• 50-4999 – VIP Gold Player.
• 5000-24999 – VIP Platinum Player.
• 25,000 and up – Magnate/Black Knight.

In addition to rebates, you can also take advantage of additional perks such as split tables, one-stop service, and special events just for the best. In addition, you can redeem your reward points for casino gifts or real money.

Lotteries

Sunday nights at JoyCasino are dedicated to lotteries. The value of the voucher depends on the deposit made during the week. If you deposited between $1,000 and $5,000 for 7 days, the value of each voucher will be $1,000. The value of the voucher determines your ranking. The first 50 places win prizes of 5 to 50 Comp Points.

Extra Bonuses at JoyCasino

In addition to the welcome bonus, the following types of bonus promotions are available at Joy Casino:

• Refunds: a unique chance for regular players to get back a certain amount of money spent during the month. Funds will be available in the player’s account
• Raffle: get free tickets when you make your next deposit and take part in the weekly raffle among registered casino players
• Tournaments: try your luck in the weekly tournament with a prize pool of up to $5,000
• Comp points: credited to a special account when betting on the stakes, and subsequently can be transferred to the main account in the form of additional funds

 

Deposit and Withdrawal

There are many ways to fund your casino account. This can be done by using payment systems and credit cards. You can find out more about the deposit methods below. Once you have won a large sum of money, you can easily withdraw the funds. Up to $5,000 is withdrawn daily, up to $10,000 weekly, and up to $20,000 monthly. You don’t need to provide your personal information when withdrawing up to $1,000. Casino offers a relatively small selection of deposit methods – payment cards (Visa, MasterCard, Maestro), transaction systems (ecoPayz, EntroPay, Neteller, PaySafeCard, Skrill), electronic wallets (QIWI, WebMoney), SMS payments and banking. The minimum deposit is €10 – this is the standard amount.

As for withdrawals, you can only use Neteller, QIWI, Skrill, Visa, and WebMoney, which unfortunately complicates the whole process. You should be aware that funds can be withdrawn using the same method you used when making a deposit. For example, if you want to use Netteler, but you want to use a card to produce the product. In this case, you must send a special request to JoyCasino support to change the withdrawal method. There is no maximum withdrawal limit, but the lower limit is €10. If you withdraw more than $1,000, you will be asked to prove your identity with appropriate documents.

Withdrawal Complaints

By studying forums and comments on the internet, we have mostly encountered positive feedback about JoyCasino’s customer service. Negative comments have mainly been about delays in payments. Some of these reviews can be ignored as the players may not have fulfilled their obligations to provide personal information. However, most of the reviews are worth reviewing in detail.

Many of the issues with payouts are due to human error, such as improper verification processes or delayed customer service caused by overwork. However, it should be noted that all the cases presented on the forums have been successfully resolved by the casino. This is confirmed by the comments of the players who reported further events at the casino. It is possible to distinguish between genuine reviews and the machinations of competitors by requesting data such as login, withdrawal request number, etc. Therefore, we can conclude that complaints are genuine, but the casino does its best to solve each problem and alleviate doubts. For example, if a player has made a mistake due to not reading the rules, the casino will try to assist them anyway.

Customer Service

You can contact the support team by email and phone. This information is available when you log in to the service.

 

License and Regulator of JoyCasino

JoyCasino is licensed by Curacao (Virgin Islands). This is a loyal operator, that only occasionally issues sublicenses to dubious sites. The validity of the sublicense can be checked on the website of the organization, that owns the rights to the main license. In this case, Pomadorro N.V. The information we have received allows us to confirm that the license was indeed issued. Strangely, the casino didn’t publish the results of the financial audit, which would have confirmed the reliability of their platform. However, this is a common situation in many casinos, and we won’t condemn JoyCasino for this.

Complaints About the Casino

Other complaints we found in the forums (which we mentioned in the section about payments) include dissatisfaction caused by the low payout rate. In this case, the situation becomes even more complicated. How can we prove that the casino is cheating? Or is it just the result of probability? The reaction of JoyCasino’s employees was very good. Namely, he showed records of game statistics and tried to explain what went wrong. Not all players agreed with the casino’s opinion, but many found these explanations to be fair. It is obvious that such situations are very difficult to deal with, but we can not leave without attention to the attempt of JoyCasino staff to solve the problem. Not every operator puts so much effort into dealing with customer complaints and objections.

Where to Complain About the Casino?

If you encounter a disputed situation and are not satisfied with the casino, you can contact JoyCasino’s support team: [email protected] Your complaint will be registered and you will receive a notification of the status.

Support Department

JoyCasino’s support team responds to inquiries within 48 hours. You can use phone contact, email (you can send a message through the contact box or form), and online chat. Of course, email is used for official complaints. In addition to standard methods of communication, Joy Casino representatives communicate with their customers through special online forums (we understand that the company has partnership agreements with forums). Communication is quite free and does not always fit into formal standards. However, we have not encountered abusive comments, but rather irony that sometimes helps to ease the atmosphere. The overall impression of the support department is positive.

User Agreement

The User Agreement published at JoyCasino contains many ambiguous subsections. These subsections can serve as an escape route for the operator when problematic situations arise. Let’s take a look at a few subsections.

Personal Data Accuracy

If a user has entered incorrect personal information, the casino has the right to close his account. This step is understandable – it prevents the creation of duplicate accounts for fraudulent purposes. However, there have already been cases when the support service required data that was too risky to disclose. The player himself had to face the risk of confirming his identity and disclosing confidential information.

Problem Handling Procedure

You do not participate in the review of the complaint and cannot present arguments after the application/complaint has been filed. The casino operator makes all decisions independently and based on information received from the technical department.

Account Blocking

In the User Agreement, the actions of the casino administration are spelled out in the case of blocking the account. Moreover, the operator behaves quite loyally, as it undertakes to return the funds to the player. Most often, casinos cancel all the accumulated funds.

Your winnings can also be blocked by the casino.

 

Third-Party Access

This is where things go from strength to strength. The company is not responsible for fraudulent actions taken with your account as a result of unintentional or intentional transfer of personal data to third parties. In this case, it is your responsibility to notify the casino of what happened, but don’t expect a refund. It is very difficult to prove that the hacking of your account was the casino’s fault and not your fault (how can you prove that you didn’t enter your password in the presence of another person?). Without that, you won’t get any compensation (well, unless the casino finds the culprit).

Depositing and Withdrawing Funds

This is another standard subsection. Funds will be sent to the details used when depositing the account. The administration of the casino has a sense of humor – references to friends and family are shown as examples of players’ arguments when they try to explain the existence of double accounts.

System Bugs

This is quite a nice subsection. The operator will update the player’s balance if there are technical errors in the game. It’s worth noting that some casinos behave the opposite and add a subparagraph stating that “the player should be aware of the possibility of losing funds due to technical errors”. Thus, this subparagraph shows the care of JoyCasino for its customers.

 

JoyCasino: a Scam or a Reliable Casino?

In every way, JoyCasino demonstrates professionalism. The administration of the casino has taken great care to create an algorithm that considers the interests of customers and legal requirements. The support team is dedicated to solving all problems, not just those related to the User Agreement. Developers provide great products, and the marketing team has created a rewarding loyalty program. However, we are unable to understand the financial controls or lack thereof. This is a common flaw found in many casinos. Despite this, we can say with confidence that JoyCasino is a reputable company that all players should consider when entering the iGaming world.

Joy Casino Security

This online casino has more than 30 certificates that control the gambling activities of such organizations. Among these, the most well-known in the online world is eCOGRA. It is a very significant guarantee of fairness for players using this software.

 

Conclusion

JoyCasino is constantly looking for ways to improve its products and services, even though they are already good enough. They have plans for expansion, including agreements with new developers and the expansion of their mobile version. We recommend waiting for the next updates, as the company will continue to work on improving its offerings. We will keep an eye out for any new developments and update our review accordingly.