Joycasino is this a scam? Review and Customers Reviews

A project that is rapidly developing and gaining momentum. JoyCasino. From this review you will learn what is the best in this software product. From the very beginning, we recommend playing at this casino. Convenient software, a large number of bonuses, timely payments, proven product, stability and protection await you. But what is behind such an impressive set of achievements – fraudulent actions and scams or loyal policy, customer care, good quality games and convenience of play? We will try to take a closer look at this project and analyze all aspects. Sit back and start reading.

 

Casino platform

JoyCasino platform belongs to Darklace Ltd. based in the Antilles. The company was founded in 2014 – the same year in which the casino was created. JoyCasino features more than 1,300 games from more than 20 developers, including ×2 Gaming, Ainsworth, Aristocrat, Ash Gaming, Atronic, Belatra, Betsoft, Bluberi, Elk Studios, Genesis Gaming, GloboTech, Igrosoft, Leander Games, Microgaming, NetEnt, NextGen Gaming, Novomatic, Nyx Interactive, Play’n GO, Playson, Playtech, Push Gaming, Quickspin, Yggdrasil Gaming, Thunderkick, Unicum.

The loading speed of the page depends on the player’s country of residence. In Russia, for example, it is lower, because casinos can be opened only with special actions (which slows down the whole process), because state organizations block the main domains. In areas where there is no problem with blocking, the blocking system can be dismantled very quickly and the logging itself runs smoothly (for example, in the Netherlands). Data security is ensured by the SSL protocol. All activities are governed by the User Agreement, and if the casino suspects the player of fraud, his account is blocked. Overall, the casino site is functional and easy to use.

Joy Casino Interface

Joy Casino – is a very convenient service. It is fully available in Polish. It has a beautiful graphic design that does not tire the eyes, and calm, unobtrusive colors. Playing for hours, you can achieve complete relaxation. Any new player will be able to understand all the nuances of this online casino and will grow into a true expert in no time.

Online version

Mobile version

The mobile version of JoyCasino can be run on all operating systems – Android, Windows or iOS. It does not take up much disk space, is quick to install, and the download process takes only a few moments. The software is licensed, and the collection of games is not far from computer standards. According to users, the navigation is convenient. Thanks to an update dated October 7, 2018, there are no bugs or broken content on the site. The average rating on Play Market is 4.4. The age limit for JoyCasino Mobile is +12. This is probably due to the fact that the app has the most slots available. The developer presents the app as a “gambling simulation” that protects the casino from getting caught in the crossfire of questions.

The bonus system in the app is the same as in the browser version – the same deposit bonuses and free spins (sometimes in smaller amounts). The only difference is the absence of tournaments, as it is still software imitating real gambling. Here you can play in demo mode. Registration in the app is not required. All you have to do is open it, press the button and enjoy the game.

Downloadable version

The PC version of JoyCasino is designed mainly for Windows. It has the same features as the online version – more than 1300 games, bonus offers (including a loyalty program), language versions, currencies, deposit and withdrawal methods, etc. In addition, the PC version has several important advantages:

• Improved graphics at the expense of files remaining on the PC disk.
• Independence from government agencies blocking casinos and from network errors.
• Speed and stable operation without the need for constant connection to the network.
• Security during registration (data are entered in the browser).
• Another advantage is that if you have an account at JoyCasino, you do not have to register every time.

Casino on the Belly

The casino has a live section containing many events with dealers of both sexes (some players trust only male members, and some prefer to watch the beautiful ladies). The concert collection includes:

• Roulette (American, Russian, French, rocket or interactive – using innovative methods of broadcasting and filming from several angles).
• Poker (Texas Hold’em, traditional, etc.).
• Baccarat.
• Blackjack.

Betting limits vary, and for VIP players there are special tables. Dealers in JoyCasino are experienced and fast. For example, a poker game (in the absence of external factors) takes about 30-40 minutes. There is also online chat, which is a traditional feature of the live casino. It allows you to ask the dealer a question or chat with your opponents. The graphics are at a good level, and the resolution can be adjusted by the player.

Software vendors

Joy Casino uses the latest and most convenient software from Net Entertainment and Quikspin! The choice of world-renowned software speaks for itself. Net Entertaiment is a popular European company trusted by millions of players from around the world. Updates and technical support, as well as checking the software for additional modifications are made by the manufacturer. This allows users to play the latest innovations in the gaming industry, and do it absolutely reliably. There is no need to install any additional software as you play directly in your computer’s browser.

JoyCasino has contracts with well-known studios and emerging developers. The casino works with suppliers from Europe and Asia, including: 1×2 Gaming, Ainsworth, Aristocrat, Ash Gaming, Atronic, Belatra, Betsoft, Bluberi, Elk Studios, Genesis Gaming, GloboTech, Igrosoft, Leander Games, Microgaming, NetEnt, NextGen Gaming, Novomatic, Nyx Interactive, Play’n’GO, Playson, Playtech, Push Gaming, Quickspin, Yggdrasil Gaming, Thunderkick, Unicum. The gambling software is regularly tested, but the results are not published anywhere. For some reason, such measures have become popular among modern casinos.

User account

According to the administration of the casino, registration on the site takes only 15 seconds. Indeed, the procedure is very fast. All you need to do is to enter your basic data (name, address, date of birth, currency) and confirm them with a special activation link contained in the e-mail from the operator. Sometimes the message does not come immediately and you have to wait for some time. You can register via social networks or instant messaging by agreeing to import your profile data. Depending on the player’s country of residence, social networks vary, of course. These include Vkontakte, Mail.ru, Google+, Facebook or Yandex. After successful registration, the player gets access to a profile with settings, game statistics, information about site activities and information about bonuses and promotions. You can contact support via live chat (24/7).

 

Bonus policy

The bonus program at JoyCasino does not carry anything revealing, but it deserves attention. Most of the action is a deposit bonus. There is also an interesting (but not innovative) loyalty program where you can get good rewards. But let’s start at the beginning.

Deposit bonuses

At JoyCasino there are really a lot of them. First, the first deposit bonus is 200% (up to 300 USD) and 200 free spins for 10 days and/or doubling Comp Points (we will talk about them later). Later deposits will bring successively:

• 100% (up to 300 USD) on the second deposit.
• 50% (up to 400 USD) for the third deposit.
• 50% (up to 500 USD) for the fourth deposit.
• 25% (up to 750 USD) for the fifth deposit.

Of course, you have to flip them, and the rate depends on the type of offer.

No deposit bonus from JOYCASINO

Joy Casino no deposit bonus is a unique opportunity to enjoy your favorite slot machines without the risk of losing money. To get a reward in the form of a bonus to your account, follow the latest casino news and participate in daily contests.

No deposit bonus for registration od JoyCasino

Joy Casino offers all new players to take advantage of a unique first deposit bonus. The welcome package combines a cash reward of up to $2,000 and 30 free spins. To activate the bonus, just follow a few simple steps:

• Step 1: register on the site and provide your real personal information;
• Step 2: log in with your email address and phone number;
• Step 3: Log in to your personal cabinet using the login and password provided during registration;
• Step 4: Deposit more than $20.

The first deposit bonus will be credited automatically within minutes.

Promo code JOYCASINO

Entering a bonus code is optional. Free spins and interest on deposits are accrued automatically after all the conditions for their receipt are fulfilled. Bonus codes are entered in this case, when the administration of the casino launches the appropriate types of machines.

Regular bonuses

Every week the casino organizes so-called quests. To do this, you have to play the slots selected by the casino. Performing tasks of varying difficulty levels (for example, win $50 on the Immortal Romance slot and make 20 bets on Big Bad Wolf), the player receives prizes. Some tasks are linear – you are not competing with other players, but simply following your own path.

Tournaments

If you want to test your skills, take part in tournaments with progressive jackpots. Every day JoyCasino offers no less than 20 events with big prizes. In slots tournaments, the bets depend on the popularity of the game. If you are not ready to make solid deposits, we recommend the “fruit way” – there are always tournaments for less money.

Loyalty Program

The loyalty program at JoyCasino is a standard system of accumulating bonus points (Comp Points). Comp Points are awarded for placing bets – 1 point for every $50 bets in slots or $100 in poker, video poker, blackjack and roulette. Accumulated points determine your status and return value:

• To 9 – New Player.
• 9-10 – Normal Player.
• 50-4999 – VIP Gold Player.
• 5000-24999 – VIP Platinum Player.
• 25,000 and up – Magnate/Black Knight.

In addition to rebates, you can also take advantage of additional perks such as split tables, one-stop service, and special events just for the best. In addition, you can redeem your reward points for casino gifts or real money.

Lotteries

Sunday nights at JoyCasino are dedicated to lotteries. The value of the voucher depends on the deposit made during the week. If you deposited between $1,000 and $5,000 for 7 days, the value of each voucher will be $1,000. The value of the voucher determines your ranking. The first 50 places win prizes of 5 to 50 Comp Points.

Extra bonus Joy Casino

In addition to the welcome bonus, the following types of bonus promotions are available at Joy Casino:

• Refunds (a unique chance for regular players to get back a certain amount of money spent during the month. Funds will be available in the player’s individual account);
• raffle (get free tickets when you make your next deposit and take part in the weekly raffle among registered casino players);
• Tournaments (try your luck in the weekly tournament with a prize pool of up to $5,000);
• Comp points (credited to a special account when betting on the stakes, and subsequently can be transferred to the main account in the form of additional funds).

 

Deposit and withdrawal

There are many ways to fund your casino account. This can be done by using payment systems and credit cards. You can find out more about the deposit methods below. Once you have won a large sum of money, you can easily withdraw the funds. Up to $5,000 is withdrawn daily, up to $10,000 weekly and up to $20,000 monthly. You don’t need to provide your personal information when withdrawing up to $1,000. Casino offers a relatively small selection of deposit methods – payment cards (Visa, MasterCard, Maestro), transaction systems (ecoPayz, EntroPay, Moneta.ru, Neteller, PaySafeCard, Skrill), electronic wallets (Yandex.Money, QIWI, WebMoney), SMS payments and banking (Alfa-Clik, Promsvyazbank). The minimum deposit is €10 – this is the standard amount.

As for withdrawals, you can only use Moneta.ru, Neteller, QIWI, Skrill, Visa, WebMoney or Yandex.Money, which unfortunately complicates the whole process. You should be aware that funds can be withdrawn using the same method you used when making a deposit. For example, if you want to use Netteler, but you want to use a card to produce the product. In this case, you must send a special request to JoyCasino support in order to change the withdrawal method. There is no maximum withdrawal limit, but the lower limit is €10. If you withdraw more than $1,000, you will be asked to prove your identity with appropriate documents.

Withdrawal complaints

Studying forums and comments on the Internet, we mostly encountered positive feedbacks about the casino’s cooperation with customers. Negative comments were mostly about delays with payments. Some reviews can be ignored because players have not fulfilled their obligation to provide personal information. Nevertheless, much of the reviews can be reviewed in detail. Most of the problems with payouts were due to human error – improper verification process, delayed customer service due to overwork.

However, it should be noted that all the cases presented in the forums were successfully resolved by the casino. This is confirmed by the comments of the same players who reported further events at the casino. It is possible to separate sincere reviews from the machinations of competitors by requesting such data as login, withdrawal request number, etc. An employee of the casino successfully resolved all the problems that arose at JoyCasino. Therefore, we can conclude that the complaints are sincere, but the casino does its best to solve each problem and dispel doubts (for example, if the player made a mistake because he didn’t read the rules, the casino tries to help anyway).

Customer Service

You can contact the support team by email and phone. This information is available when you log in to the service.

 

License and regulator

JoyCasino is licensed by Curacao (Virgin Islands). This is a loyal operator, which only occasionally issues sublicenses to dubious sites. The validity of the sublicense can be checked on the website of the organization, which owns the rights to the main license. In this case, Pomadorro N.V. The information we received allows us to assert that the license has indeed been issued. It’s strange that the casino didn’t publish the results of financial audit, confirming the reliability of the platform. However, this defect can be seen in many casinos, so we won’t condemn JoyCasino.

Complaints about the casino

Other complaints we found in the forums (which we mentioned in the section on payments) include dissatisfaction caused by the low payout rate. Here the situation becomes even more complicated. How can we prove that the casino is cheating? Or is it just the result of probability? The reaction of JoyCasino’s employee was very good. Namely, he showed records of game statistics and tried to explain what went wrong. Not all players agreed with the casino’s opinion, but many found these explanations to be fair. It is obvious that such situations are very difficult to deal with, but we can not leave without attention the attempt of JoyCasino staff to solve the problem. Not every operator puts so much effort into dealing with customer complaints and objections.

Where to complain about the casino?

If you encounter a disputed situation and are not satisfied with the casino, you can contact JoyCasino’s support team: [email protected] Your complaint will be registered and you will receive a notification of the status.

Support Department

JoyCasino’s support team responds to inquiries within 48 hours. You can use phone contact, email (you can send a message through the contact box or form) and online chat. Of course, email is used for official complaints. In addition to standard methods of communication, Joy Casino representatives communicate with their customers through special online forums (we understand that the company has partnership agreements with forums). Communication is quite free and does not always fit into formal standards. However, we have not encountered abusive comments, but rather irony that sometimes helps to ease the atmosphere. The overall impression of the support department is positive.

User Agreement

The User Agreement published at JoyCasino contains many ambiguous subsections. These subsections can serve as an escape route for the operator when problematic situations arise. Let’s take a look at a few subsections.

Correctness of personal data

If a user has entered incorrect personal information, the casino has the right to close his account. This step is understandable – it prevents the creation of duplicate accounts for fraudulent purposes. However, there have already been cases when the support service required data that was too risky to disclose. The player himself had to face the risk of confirming his identity and disclosing confidential information.

Problem Handling Procedure

You do not participate in the review of the complaint and cannot present arguments after the application/complaint has been filed. The casino operator makes all decisions independently and on the basis of information received from the technical department.

Account blocking

In the User Agreement clearly spelled out the actions of the casino administration in the case of blocking the account. Moreover, the operator behaves quite loyally, as it undertakes to return the funds to the player. Most often, casinos cancel all the accumulated funds.

Your winnings can also be blocked by the casino.

Third-party access

This is where things go from strength to strength. The company is not responsible for fraudulent actions taken with your account as a result of unintentional or intentional transfer of personal data to third parties. In this case, it is your responsibility to notify the casino of what happened, but don’t expect a refund. It is very difficult to prove that the hacking of your account was the casino’s fault and not your fault (how can you prove that you didn’t enter your password in the presence of another person?). Without that, you won’t get any compensation (well, unless the casino finds the culprit).

Depositing and withdrawing funds

This is another standard subsection. Funds will be sent to the details used when depositing the account. The administration of the casino has a sense of humor – references to friends and family are shown as examples of players’ arguments when they try to explain the existence of double accounts.

System bugs

This is quite a nice subsection. The operator will update the player’s balance if there are technical errors in the game. It’s worth noting that some casinos behave the opposite and add a subparagraph stating that “the player should be aware of the possibility of losing funds due to technical errors”. Thus, this subparagraph shows the care of JoyCasino about its customers.

 

JoyCasino scam or a reliable casino?

In every way. JoyCasino demonstrates class. The administration of the casino has gone to great lengths to create an algorithm that takes into account the interests of customers and legal requirements. The support team strives to solve all problems, not just those related to the User Agreement. The developers provide great products, and the marketing department has created a nice loyalty program. The only thing we can’t understand is the financial controls, or rather the lack thereof. As we said before, this is a classic flaw found in most casinos. We can say with confidence that JoyCasino is not a scam, but a solid company that all players entering the world of iGambling should pay attention to.

Joy Casino Security

This online casino has more than 30 certificates controlling the gambling activities of this type of organizations. Among them, in particular, the one known in the online space is eCOGRA. This is a very important guarantee of fairness for players on this software.

 

Conclusion

The company constantly leaves itself room for further improvements (expansion, agreements with new developers, expansion of the mobile version), although it is good enough as it is. It’s worth waiting for the next updates. We will, of course, keep an eye on them and try to update our review as soon as possible.