EnergyCasino is this a scam? Review and Customers Reviews

EnergyCasino – is an online casino that offers a wide selection of gambling games: you will find slots, card games, table games, games with real dealers, lotteries. Moreover, the casino offers products from leading online gambling providers, namely NetEnt, Novomatic (GreenTube division), Microgaming, Oryx Gaming, Wazdan and others.

EnergyCasino is a young project that already has many fans. A huge selection of games, responsible gameplay, user-friendly interface and an impressive number of bonuses and promotions attract players from all over the world. However, our attention was attracted by the lack of public tests and reports. So, is EnergyCasino one of the scams that have increased significantly in recent years? Or is it a serious site with a bright future in perspective? Let’s analyze every aspect of this site and check it out.

Casino platform

Platform EnergyCasino is relatively young by iGambling industry standards. Developed in 2012, it is owned by Probe Investments Limited, which was founded at the same time. The project began to grow rapidly, and in 2018 it became one of the most popular casinos in Europe, thanks to its extensive line of high-level products and services. The provider protects its customers by using data encryption (SSL, TLS) and a multi-level verification system, as well as ensuring compliance with global regulations. The list of excluded countries where it is impossible to use EnergyCasino includes Austria, Estonia, not to mention the USA, which is found in almost every such list.

The casino uses software from leading providers, including Microgaming (Quickfire), NetEnt, Novomatic (Greentube), Wazdan, Evolution Gaming, Play’n’GO, Pragmatic Play, Evolution Gaming, BallyWulff, BF Games and UC8. To expand its business, EnergyCasino decided to expand eastward, increasing its market share in China, Vietnam and Korea. The institution has received several awards, among the most recent are Global Gaming Awards (2017), SBC Awards (2014) and Malta’s iGaming Excellence Awards, among others.

Online version

The official website of EnergyCasino looks impressive. Its modern design is bright but not overwhelming. The main menu is well designed, easy to use and very functional. When you change the resolution of the screen, the elements on the site “do not move”, which is important for the convenience of users. Immediately after visiting the site you will notice a huge selection of games, including cards, tables, slots and live games. You’ll find all the most popular games, from video poker to Irish slots. You’ll also find new products from lesser-known vendors. In addition, the collection is constantly being updated. When we last checked the game collection, it had 530 items, whereas now there are more than 600.

All legal information can be found at the bottom of the page. There you will find license numbers, the names of the responsible and regulatory organizations from which you can obtain information about the casino’s activities and documentation. You will also find information about payment methods and the most important software providers. You can quickly find any location on the site, and you won’t have to wait long to enter certain sections. The site is supported in 11 languages.

Mobile version

Energy Casino Mobile works on Android, iOS, and Windows platforms. The number of app users is about 20,000 players from different countries. The mobile version includes classic games, card games, and prize tournaments (where the winnings are not only money, but also material prizes such as a new iPhone). You can play video poker, which is available in three different versions. The gameplay is very comfortable and smooth, and the winnings table is quite good.

To contact support, you can use chat, email or a contact form. You will also find contact phone numbers, but since they are international, this is not the most convenient option. The app also includes links to frequently asked questions and legal information. Loyalty programs are also offered. To our surprise, the age limit for the app is the same as the computer version – 18. (Usually it’s higher than 17 or even 12).

Downloadable version

Unfortunately, the casino has no downloadable version for PC. This is quite understandable, since the company has been on the market for a very short time. We believe that soon we will be able to present a review of the PC version, and players will be able to enjoy the gameplay without restrictions imposed by ISPs or service providers. The advantage of EnergyCasino is that it loads good graphics without stuttering. In general, the casino has no problem logging into elements of the site, but no one will be impoverished by expanding their horizons. Therefore, hopefully, the company will allocate time and money to develop a version for PC for Windows.

Casino on the Belly

We would like to present information about live casinos in a separate section, because the selection of games in this section is really huge. You can find the most popular games such as baccarat, Texas hold’em, classic poker, several types of roulette (including interactive roulette), various versions of blackjack and table games. Betting limits vary and start at €5. VIP tables are offered as individual tables with higher limits. As with any modern online casino, there is live interaction with the dealer and other players. The game handlers usually speak several languages, but there is also the option of automatic translation of statements. The quality of the graphics and the loading speed of the site are impressive, and everything looks very realistic. The casino developers have undoubtedly put a lot of effort into creating such a good product that is able to supplant their competitors. Overall, the live casino is really impressive!

Software vendors

We would like to present information about live casinos in a separate section, because the selection of games in this section is really huge. You can find the most popular games such as baccarat, Texas hold’em, classic poker, several types of roulette (including interactive roulette), various versions of blackjack and table games. Betting limits vary and start at €5. VIP tables are offered as individual tables with higher limits. As with any modern online casino, there is live interaction with the dealer and other players. The game handlers usually speak several languages, but there is also the option of automatic translation of statements. The quality of the graphics and the loading speed of the site are impressive, and everything looks very realistic. The casino developers have undoubtedly put a lot of effort into creating such a good product that is able to supplant their competitors. Overall, the live casino is really impressive!

User account

Registration of an account at EnergyCasino takes place in several steps:

• Entering registration data (username, email, password, age confirmation);
• Entering personal information (name, gender, date of birth, home address, phone number and currency);
  Activate your account with an activation code sent to your phone number (in some countries, such as Russia, there may be delays, and the casino does not resend the code).
• After successful verification you can go to the main page, where you can log in, make your first deposit and start playing. In all cases, the page looks the same (except for game statistics and account balance information), which makes using the site very convenient. In addition, after registration you can send a request to join the VIP club, but it is worth noting that proven and loyal players have a better chance of being accepted into this community.

Bonus policy

The casino offers many promotions, including seasonal offers, giveaways, discounts, bonus points, free spins, cash, door prizes (like t-shirts or iPhones), progressive jackpots and so on. Let’s take a closer look at all the categories.

Deposit bonuses

For your first deposit at EnergyCasino you will receive 100% of your deposit amount (up to €200). A wager must be placed 25 times. In the terms and conditions of the promotion, the site notes that you can waive the bonus by ticking the appropriate box when making a deposit. The second deposit bonus will be available if you use the welcome bonus. Second deposit bonus is 50% of the amount (up to €200). It must be wagered 30 times. When taking advantage of these offers, you must remember that you can only spend the funds after all the conditions are met. If you do not use the bonuses within 30 days after receiving them, they will expire and the amount will be transferred to the casino.

Energy Casino Bonuses and Free Spins

Energy Casino gives you the opportunity to play for free if you use a special promo code. In addition, for the first deposit we get extra money or we can play with free spins. It is worth noting the high bonus that is valid for the first deposit: up to 100% (up to 1,000 PLN). For the second deposit we also get a bonus: up to 50% (up to 500 PLN). Repeat bonuses are available to players who have made more than three deposits.

Actively participating in games EnergycasinoIf you play on energyshop, you get special energy points that can be exchanged for real money in energyshop. The exchange rate depends on how often you play on the platform. If you reach high roller status, the casino will offer you a package of exclusive bonuses, a ranked race and even real life events. You will be informed by email of the conditions you must meet to become a full member of the casino’s elite club.

Cumulative bonuses

The operator offers an interesting accumulation system. Each bet gives the player bonus points (EnergyPoints – abbreviated as EP). There is nothing revolutionary about this, but this promotion differs from others in that the points can be exchanged not only for money or spins, but also for prizes in kind, such as hats, T-shirts, sweaters, lighters, computer mice, smartphones and even cruise ships.

The cost ranges from 100 to 300,000 EP. For every €5 you put on the line, you will receive 1 EnergyPoint. The value of 1 EP depends on the type of game, but usually 1 point can be exchanged for €20 (in the case of Deuces Wild slot, the value is 1/50, and in video poker, where the number of spins is high, 1 EP can be obtained for €100). You can “cash out” the bonus points at a price of EUR 100 = 1 EP (the minimum limit is 200 EP). This reward of points makes the gameplay more exciting.

Regular bonuses

Regular bonuses are available in the form of tournaments or seasonal offers. As a reward, players receive free bets or money to their account. Nowadays, many casinos try to offer such promotions for special slots, as it is a kind of advertising campaign to attract more users.

Loyalty Program

This is a very intriguing program, which reveals its secrets only to its participants. At the same time, you can become a member of the VIP club by special invitation of the organizers. The only thing a player can do is send a membership request. When considering membership, consider your activity, length of time on the site, loyalty (avoid frequent playing on competitors’ sites – it will be interesting to see how they find out about it), participation in various projects organized by the casino – not only slots, but also betting on sports or live casino. VIP members have more privileges. In addition to access to the best offers, they are well informed and receive free advice on sporting events, bouts and travel.

Convenient search engine

Energycasino is one of the top 10 online casinos, which also requires maintaining appropriate standards. The site is equipped with a very convenient search system: users can sort games alphabetically, by genre, by manufacturer name, by minimum and maximum bet, from the latest, with or without jackpots, etc. This feature will allow any player to easily navigate the site!

Progressive jackpots at Energy Casino

Some slots have a progressive jackpot feature. What exactly does this mean? It means that a small percentage is deducted from each bet in a particular game, which is deposited into the player’s account in the form of a progressive jackpot. The more users play a particular slot, the greater the jackpot value. Moreover, any user can win the jackpot – whether he or she is a beginner playing with minimal bets or a high roller playing with big bets.

Real croupiers

Energy is a casino where real croupiers work. Here players have an opportunity to feel like cinematic gamblers and immerse themselves in the atmosphere of a real casino. When you sit down at the table, you start playing with a real croupier in real time, moreover, you can chat with him, ask questions to other players and just have a good time.

Deposits and Withdrawals at Energy Casino

The casino allows you to play in a variety of currencies, including zloty, dollars or euros. Deposits can be made using the many online payment methods offered – WebMoney, Yandex. Dengi, Qiwi, PayPal, EcoPayz, AnyWayPay, payment cards, also through almost all banks that support Visa and Mastercard. Minimum deposit is $10 (or equivalent amount in another currency). Funds can be withdrawn through all of the aforementioned services, but it should be noted that you must use the system through which you made the deposit. Thus, the platform prevents the use of the casino as a currency exchange point with minimal commission.

Casino does not offer too many methods of deposit. These include: Abaqoos, DotPay, EntroPay, Euteller, Giropay, iDeal, MasterCard, coin. ru, Multibanco, Neteller, Paymenticon, Paysafecard, Przelewy24, Skrill, Skrill 1-Tap, SOFORT, Prsafecard, Przelewy24, Skrill, Skrill 1-Tap, SOFORT, Prsafecard, Przelewy24, Skrill, Skrill 1-Tap, SOFORT, Prsafecard, Przelewy24, Skrill, Skrill 1-Tap, SOFORT, Paysafecard, Przelewy24, Skrill, Skrill, 1-Tap, SOFORT, Porsafecard Trustly, TrustPay, Visa, Zimpler, bank transfer and Yandex. Money.

The platform offers even fewer withdrawal methods (this is usually the case in any casino). However, withdrawal conditions are convenient. For e-wallets withdrawal time takes up to several hours on average, and for credit cards – 2-5 days, which is standard. To make your first deposit, you need to go through 3 steps of registration (we wrote about them earlier) and click on the name of your account in the main menu. By doing this you will have access to the deposit methods available in your country. There is one important thing we always warn our readers about (this is especially true for newcomers) – withdrawal method should be the same as deposit method. This is the main rule for all casinos to protect users’ accounts.

Withdrawal complaints

Having studied casino users’ reviews, we found one thing that unites almost all evaluations – most players, who accumulated small amounts, did not complain about the speed of withdrawal, but those who had larger amounts, had to wait for a very long time. Undoubtedly, the operator carefully checks customers with high winnings. Frankly, it makes sense. A standard identity verification procedure is triggered to protect players from scammers who might illegally take over the account. The safety of high stakes players comes first. Dissatisfaction with the conditions of the verification procedure is also understandable, but it would be unfair to blame the operator for player protection.

License and regulator

EnergyCasino is registered in Malta, operated by Probe Investments Limited (registration number – C51749) and is subject to the jurisdiction of the United Kingdom. The casino is regulated by the UK Gambling Commission. The casino is licensed for sports betting and gambling services offered to customers outside the UK under B2C license number MGA / B2C / 224/2012 issued on 01/08/2018 by the Malta Gambling Authority (MGA).

For the games provided by Wazdan, UC8 and BF Games, there is a special agreement with Starways Capital BV, a private company registered in Curacao, which was sublicensed by Antillephone NV on 4/11/2015, under Master Gaming License 8048 / JAZ. The regulator’s website confirms that the sub-license was issued, so there is no reason to worry that the casino could be a scam. The lack of open testing or reporting could be due to a lack of willingness or time on the part of the organizers.

Complaints about the casino

The absence of complaints is a very rare phenomenon, and this applies to EnergyCasino. We believe that the absence of negative reviews is primarily due to the relatively short time of presence in the market (the organizer has only 10 years of experience – no matter how good the casino is, there will always be some unsatisfied players during these years). However, this phenomenon is a testament to the conscientious work of the casino executives and the fruitful cooperation with customers, which is so good that players do not complain on the Internet. Regardless of the reason, the fact remains the same – there are no negative reviews about EnergyCasino.

Where to complain about the casino?

If you have experienced staff incompetence, violations of rights or vulgar behavior, you can file a complaint about the casino by sending an email to the following addresses:

• [email protected] (for players from Poland).
• [email protected] (for players from Latvia).
• [email protected] (for players from other countries).

You can also send a letter to the official address of the casino: Suite 109, Level 4, Sir William Reid Street, Gzira, GRZ1033, Malta. If your action is unsuccessful, you can write to Starways Capital BV, which has received the Licence Agreement, or Antillephone NV, which has issued the Licence Agreement. Please note: you should read the terms and conditions before taking any action and make sure you have a good reason to complain. Below we list some of the most serious cases.

Support Department

EnergyCasino provides all possible ways of contact (phone, email, contact form, chat). You can also read the FAQ section, which is available on the casino website (in the mobile app, unfortunately, it is available in an abbreviated version). Customer service is available 24 hours a day, which is standard in the casino world to communicate with users from different time zones. Customers praise the customer service department for their willingness to help and interest. It certainly sounds ideal, but given the lack of negative reviews, we have to admit that there may be a lot of truth to it. In conclusion, it is worth noting the well-developed interface and the great potential of Energy Casino. In our opinion, Energy Casino is a great place to relax at a game and interact with real dealers.

User Agreement

Terms and Conditions EnergyCasino and privacy policies are very friendly. By setting a number of restrictions to protect users, the company aims to provide entertainment at the highest level. Let’s focus on a few sub-paragraphs:

Withdrawal of funds

We have already covered this issue before, but we decided to repeat the most important information. Withdrawal of funds is possible only from the account from which the deposit was made (if the deposit was made with a card, you must withdraw money to the same card).

Transferring, buying and selling funds to other players or from account to account is prohibited. Withdrawal of funds is possible only to the account from which the deposit was made.

Denial of registration and account blocking

The casino reserves the right to refuse to register your account without giving a reason. It may also close your account, but this procedure is carried out unilaterally.

EnergyCasino reserves the right to refuse to register an account or close an already registered account.

Account hacking

EnergyCasino notes that conducting transactions outside of a verified account is irresponsible. This is a standard subsection, which in the general terms and conditions is formulated less strictly, because the casino is not referring to data loss, but to password theft, which is more difficult to prove.

EnergyCasino is not liable for any losses incurred as a result of illegal use of the user’s password or illegal access to the account by third parties. The casino is also not responsible for transactions using the correct username and password.

Live casino controversy

Not the most pleasant sub-clause, but certainly a fair one (referees at sporting events also follow a similar principle: for example, hockey referees).

If the croupier makes a mistake, the record of the disputed bet will be checked by the employee in charge of the table. The employee’s decision is final. If the error is proven, the bet will be returned to the player’s account.

Technical problems

This sub-item is very important to us. It is rare to find a casino that takes responsibility for technical problems. In the case of EnergyCasino, the organizer will make every effort to solve problems caused by posting incorrect information or technical problems. If incorrect information appears on the website, EnergyCasino will take appropriate measures to correct the false information. All winnings received under the influence of incorrect information will be corrected.

If the game is interrupted/interrupted for any reason, all transactions are stored in the database, so the player can always check the course of the game. If you have any questions, please contact us at [email protected]. We reserve the right to correct or deem incorrect results if they have been obtained due to technical problems, fraud or false bets. We also reserve the right to cancel withdrawals initiated as a result of an error.

EnergyCasino a scam or a reliable casino?

Despite the fact that EnergyCasino is a young project, it is a serious player. The casino takes responsibility for both legal actions and players’ actions. In addition, the platform has a transparent policy, an excellent loyalty program (especially VIP), SSL I TL certificates and reliable software vendors. The lack of open testing or reporting spoils the good impression a bit, but in the end, the casino is a great place. EnergyCasino is not a scam, but a trustworthy institution.

Conclusion

Probe Investments Limited has managed to offer the iGambling market a competitive product, which may soon become one of the top ten. In our opinion, the company is moving forward confidently, is open to change and respects its audience. For even better performance EnergyCasino should release a PC version and improve the mobile version.