Discover Cars

Discover Cars – a company with offices in 137 countries that helps drivers find a rental car in their desired country. It cooperates with many well-known rental organizations and offers a choice of cars from 8,000 locations around the world. The Discovery Cars team helps customers at every step of the car rental process, both before and after the rental.

You can find different reviews about this service on the Internet – both positive and negative. That’s why you need to be sure that Discover Cars is not a scam, but a reliable project that helps to find rental vehicles, study this review.

 

Why Discover Cars?

Discover Cars is an experienced intermediary between drivers and rental organizations all over the world. Customers often choose this service because of its advantages.

Such advantages of the company include:

• Reservation of cars is available in most countries around the world. A unique comparison system helps you choose the perfect vehicle at the best price. You can rent a car at more than 8,000 locations in 137 countries (USA, France, Italy, Portugal, Morocco, Spain, United Kingdom, etc.).
• Round-the-clock support service. The company’s employees speak different languages and are ready to help at any time of the day or night. Under “Contacts”, you can send a message to chat, make a call, request a callback, or send an email.
• Cooperation with experienced rental companies and organizations with the best reputation. Discovery Cars works not only with well-known companies but also with small local companies. But the team carefully chooses with whom to cooperate, so that customers are satisfied with service and prices.
• A simple way to rent from the company’s website in minutes.

The site has several sections that describe the company’s terms and conditions in detail. Thus, it is possible to get acquainted with the information about the company, answers to popular questions, and details about cooperation for partners. In the “Destinations” section you can view the entire list of countries where cars are offered for rent. Under each state name, the number of offers and cities, popular options, and approximate prices are indicated.

The site also has a section with reviews, which contains not only comments from customers who have used the company’s services but also indicates Discover Cars’ place in the Trustpilot and Review Centre ratings.

There is a separate section called “List of Rental Companies”. This section contains a list of cities and the rental companies that operate in them. For each organization, there is a 10-point rating scale that allows users to evaluate their performance. Interestingly, not all cities and rental companies are included in the list. It is possible that the company is still working to fill this section with more relevant information.

Going to the company details page, you can see a search form with pickup and return dates to find the right options. There is also a phone number, instructions on pickup and return locations, and customer reviews and ratings. On each renter’s page, you can see the top 18 renters of the current year.

Discovercars.com Fleet of Cars

The company offers a wide range of cars, which are provided by local rental companies in the cities where drivers need them. On the Discover Cars website, users can filter the selection by class, price, additional services, and other criteria to find the perfect car for their needs. However, it’s important to note that the actual car may not be exactly what was specified in the booking. Near the details of each car, there is information about similar vehicles that can be offered if the selected one is unavailable.

Rental Stations

The company’s website has a section “List of car rentals”, where you can get acquainted with all the organizations that provide cars for rent. For clients’ convenience, a list of cities is based on a 10-point rating system.

Not all rental properties are listed in this section. You can find the rest of the available options by entering your desired city in the search bar on the homepage.

Personal Cabinet

To access “My Booking”, enter your reservation number and email address. Without a reservation, it is not possible to create an account on the website.

Mobile Application

The company does not have a mobile app.

 

Terms and Conditions of the Discovery Cars

The rental terms can be found on the website if you visit it from your computer or mobile device. All the details are listed under the photo of the vehicle. On the mobile version of the website, the rental conditions are explained under the company’s logo. Additionally, the requirements and rules are specified in the voucher that will be sent to the customer after the rental confirmation by the renter.

The age range for renting is 30 to 65 years. To find vehicles suitable for your age, you should enter your age when searching for a vehicle on the website. If you are under 30 or over 65, the company recommends checking the rental conditions to ensure that you can rent the vehicle. In some cases, additional costs may apply under these conditions.

There are also requirements for the driving experience you need to have in order to rent a car. In most cases, at least one year should pass from the date of obtaining the license to the term of the car rental. However, some rental organizations have their own requirements, which specify a longer experience. You should clarify this point beforehand.

The driver must have a valid driver’s license with all necessary information. Some rental companies may require an international license as well. Once you have rented a car, you should read the terms and conditions of the rental company to get detailed information about your rental agreement. If you have an international license, it is important to make sure that it is valid in the country where you are renting the car. Printed copies or scanned versions of your license are not acceptable for use on smartphones.

The additional driver must have a valid driver’s license that meets the same requirements as the primary driver. Both the additional driver and the main driver must present their licenses to sign the contract when collecting the car. If the additional driver is not available, they can come with the main driver to the rental office to sign the contract later. However, the rental company may charge the additional driver for the entire trip until they sign the contract, and they cannot drive the car until then. It is possible to add an additional driver during the booking process. Adding a driver is considered an additional service and is payable upon receiving the car. If you need to make any changes to your booking, please contact technical support or submit a request through the “My Booking” section if there is at least 2 days remaining before the rental date.

The client can change the name of the driver, the rental period, and the category of the car. You can also add additional options or insurance policies. Administration will review the request, check whether such changes are possible, make them in the booking, and inform about it in the confirmation letter.

The company cannot guarantee that changes to reservations will be possible, especially if a request is sent less than 2 days before the original rental time. If the request cannot be fulfilled, causing the reservation to be canceled, the prepayment is non-refundable. In such a case, only the cost of the full cover will be refunded, if it has been paid.

If drivers want to make changes to the order after the car has been received, they should contact the rental company. His phone number will be listed on the voucher. Whether the price will be different after making changes depends on the type of request, the availability of the car, the time of pickup and return, and the price that is currently valid. Discover Cars takes into account the prices presented at the time of requesting the change.

If it is necessary to extend the rental period before receiving the car, the driver can contact the support service. If you need to extend the reservation after receiving the vehicle, you need to contact the rental organization. Discover Cars does not extend the reservation if the rental period has started. The company can only create another reservation, which means you will need to go back to the place where you received the car to extend the contract. If full coverage is arranged and the customer has renewed the contract with the rental company, they need to contact the Discover Cars administration and renew the coverage to remain fully protected for the entire rental period.

If you need to cancel your reservation, you also need to go to “My Reservations”. If the reason for the cancellation is a change that is related to the flight, or other plans, the administration will offer to change the time and date of the order. In the section you can see what funds will be refunded, taking into account the time of the cancellation request. If you apply after the start of the rental period, payments are not refundable.

If you need to cross a border in a rental car, you should check the rental conditions with each rental company beforehand. Some companies allow this, while others do not. If crossing the border is permitted, there may be additional charges for insurance or taxes. It’s important to note that if you cross the border without notifying the rental company, your coverage will be invalidated. This means you will be responsible for any damage or additional costs that occur during the trip.

It’s also possible to pick up the car in one location and drop it off in another, but it’s best to check with the rental company to ensure they have the necessary permits and coverage in place for this. There are three options for this:

• receive the vehicle at the airport and return it to the branch of the rental organization in the same city;
• take the car in one city and return it in another in the same country;
• get a car in one state and return it in another.

Each of these options includes a one-way rental fee. Therefore, the driver should familiarize himself with the price to be paid for returning the car elsewhere. The cost will be different for different cars.

 

Rates for Discover Cars Services

Prices vary depending on the country, city, type of car, rental duration, and other factors. You can find the rates listed in the range of available options, which are selected by the service after you have chosen the location and pickup date. Above the list, you will find a filter for different types of cars, with the lowest price for each category.

Economy Class

These cars are presented in groups of small cars. The price varies from $27 (in Greece) to $36 (in the USA) per day.

Midsize Class

The middle class can be found in the following sections: Medium, Large Cars, and SUVs. Prices for such vehicles can start from $70.

Business class

When choosing premium cars, the client can get acquainted with the list of business-class cars. Their prices are even higher – from $120 (in the USA).

Luxury cars, SUV, Van

To choose from a wide variety of options, they have provided a selection of passenger vehicles, including minivans, station wagons, and convertibles.

 

How to Rent a Car at discovercars.com

To select a suitable vehicle, the client can go to the “Destinations” section. It contains all countries with an indication of the number of offers and cities where you can get a car for rental, popular options among drivers, and the approximate cost per day. There is also a section “List of rental companies”, where you can see the rental organizations and ratings.

Online Rental

To select a car, you can use the search bar on the home page of the site. In the proposed form, you need to specify the place of receipt, the time and date of receipt and return, the driver’s country of residence, and his age (the price and number of offers may depend on this).

After clicking on the “Search” button, the service will redirect the client to a list of all options in the selected direction. At the top there may be additional information, for example, that the prices are reduced, or that most of the cars for the specified dates are already taken. Also in the list, there is an opportunity to choose one of the classes of cars for a quick search. On the left side, there is a filter for displaying only suitable cars. In it, it is possible to choose the special offers, technical characteristics of the car, the number of seats, the rental organization, the location of the company, the method of payment, the deductible for damage, the warranty deposit, and the fuel policy.

Near the name of each car indicates its class, the number of seats for people and luggage, number of doors, availability of air conditioning, type of gearbox, fuel policy, place of receipt, insurance, additional fees, the name of the company that provides transportation with its assessment. Also listed are the rental price for 8 days, free cancellation, and instant confirmation.

After selecting a car, the driver will be directed to a detailed reservation form. This form will indicate the pickup and drop-off locations, times, and dates, as well as instructions for the process. There will also be information about the operating hours of each company listed.

Below you will be able to look in detail at the rental terms and conditions, the benefits of the offer, and the rating of the organization. Here you can also order full coverage, finding out its price and the costs it covers. Below is a list of additional options and their cost.

At the very bottom, you will find details of the order, including prices for additional rental car options and full coverage. There is also a form where you need to enter your driver’s information, including your full name, email address, phone number, date of birth, and country of residence. You can also enter your flight number and any other special requests. By checking the box to consent to receiving emails, you will be notified of any special offers or discounts that may be available to you.

It is also possible to find a suitable rental option through the “Destinations” section. By selecting a suitable city or rental organization, the driver will be able to see the lowest rental prices, popular offers, useful information about the selected locality, and the tops of popular cities and places. Also on the page with detailed information about the city will be a map of rental locations. The average cost and duration of a rental, and popular times for this service are offered to customers for review. At the bottom, there is a list of the top 7 rentals of the year.

After specifying the pickup location and rental dates, the client will be redirected to the same form with the list of cars as in the previous option. Additionally, the “List of Hire Cars” section is offered. It has a small list of organizations with which Discover Cars cooperates. Choosing the right one, the driver can find out the address and the phone number of the company, the instructions about the place of pickup and return, the availability of the key box, and read the reviews and evaluations of other customers. You can also find out which rental offers are chosen most often and which companies are among the top 4 rental companies of the current year. The form itself for finding a suitable vehicle is similar to the previous two options.

After confirming the rental, a voucher will be attached to the email. You can also find it on the “My Reservations” page on the company’s website. By clicking on the appropriate button in the upper right corner and entering the order number and e-mail address, you can see the text of the voucher. If the reservation is confirmed, you can download it. The administration advises to use the digital version and not to print the document on the printer.

Vouchers are a document that confirms the rental and is issued by the company. It contains the number of rental confirmations, and instructions, which will help to get acquainted with the rules of receiving and returning vehicles, conditions, information about the driver, address, and phone number of the rental organization. Also, the document indicates the amount to be paid upon receipt of the car.

 

Discover Car’s Additional Services

Each driver can add additional options during the booking process if necessary after selecting a rental car. These services are provided depending on whether the company has them available at the time of transport. There is a filter for some additional options on the list of offers, allowing you to choose the ones that are available.

You can also add extras when you receive your vehicle. These options include, for example, GPS, child car seats, booster seats, one-way rentals, roadside assistance, border crossings, fees for young customers, and additional drivers.

Full Coverage

When booking a car through the Discover Cars website, customers have the option to choose the “Full coverage” package as their default setting. If they prefer not to include this additional service in their rental, they can simply uncheck the relevant box. If the driver decides to cancel coverage after their reservation ends, they should contact the customer support team. However, it is important to note that the service cannot be cancelled if the pick-up time has already passed.

Protection From Theft

Theft protection is coverage that limits the driver’s liability to a deductible amount in the event of a theft. To meet the terms of this coverage, you must provide a police report and car keys. This service is often included in the rental price. For more information, you should check the terms and conditions.

Booking Credit

The company offers the use of a reservation credit. This is a customer credit that can be used for future bookings on Discover Cars’ website. It can be used for any payment option, for one or more reservations. It expires 3 years after you receive the credit. To find out how much standby credit there is, you must log into My Booking on the website using the original booking number. If the original reservation number has been lost, you can contact customer service for assistance.

To use credit when making a reservation, you must use the email address that was listed on the first order in the owner information section. The credit will automatically be used in the total amount of the order. If the amount to be paid for the reservation is less than the available credit, you can use the remaining amount the same way.

 

How to Pay at discovercars.com

On the website, you can choose between different currencies from different countries, which have been listed for the convenience of our customers. Discover Cars offers these types of currencies as a reference point, making it easier for customers to understand the price. Payments can be made in euros, dollars, pounds, or Canadian dollars exclusively. At the time of payment, the driver can choose which currency the payment will be made in.

If the rent for the car is paid at the time of picking up the vehicle, the customer should make the payment in the currency of the country where the office is located. However, it should be noted that exchange rates change every day, so the amount that is charged on the day you receive the car may be higher or lower than what is specified on the voucher.

If payment is made by credit card, where money is kept in a currency that is different from the currency of the country where the car is received, the bank may charge a conversion fee. In some countries, where there is a high level of exchange rate volatility, payment may be taken in euros or U.S. dollars. The variants of payment depend on the driver’s choice at the site. The company offers two payment options:

• Full prepayment. The client pays the entire rental price directly on the site. Upon receipt, he leaves only the security deposit and pays for additional equipment, if necessary.
• Partial Prepayment. At the time of booking, you will need to give part of the total cost and the price of full coverage, if purchased. At the rental office, the driver will have to pay the rest of the amount and the security deposit.

As a rule, you will need a credit card to pay. Most rental organizations use this option, as they consider it the safest. If the company also accepts debit cards, this information will be displayed in the rental conditions.

Most rental companies keep a security deposit on the driver’s card for the duration of the rental. Usually, this amount is not deducted from the account but is blocked so that the company gets the necessary guarantees. If the vehicle is not defeated, the deposit is unblocked within 21 days after the car is returned. If the deposit was only blocked in the account, the unblocked funds will not show up as a new transaction. If less than 21 days have passed since the car was returned, you must wait a few more days to unlock. If the driver does not get the deposit back within 21 days, you should contact the bank or send an email to Discover Cars administration.

A deductible may also be charged. This is the maximum the driver will have to pay if the rented car is damaged or stolen. Each vehicle has its own deductible amount. To find out the exact amount, you need to check the rental terms and conditions for each specific offer. If the rental car gets damaged, you should first contact the rental company. If only the basic coverage has been paid for, the client will have to reimburse the damage up to the deductible amount. If full coverage was purchased by Discover Cars, it is necessary to contact the technical support service of the company and provide information about the accident. When the administration receives the necessary documents, they will analyze the situation and reimburse all the expenses related to the damage. If coverage has been purchased from the rental company, the driver needs to contact them specifically. If you have your own insurance, you should contact your insurance company and follow their procedure for requesting payment.

Payment for services in the personal cabinet

The personal cabinet will be available only after your booking has been confirmed. You can access it using your order number.

Other ways to pay for services

Only full or partial payment by credit card is offered as the main method. No other options are available.

 

Discover Cars Bonuses

From time to time the service offers reduced prices for some destinations. You can find out that the rates are lower on the page with the list of cars in the selected locality. Also, after ordering, the client can agree to receive special offers and discounts by e-mail by ticking the appropriate box.

Affiliate Program

Discover Cars offers to make money with the help of an affiliate program. Its main advantages are an attractive profit-sharing scheme, a one-year cookie storage period, and the availability of a special account manager. Revenue sharing consists in receiving a high commission for renting a car and additional remuneration from the full coverage, if it is ordered by the attracted user.

The account manager provides a personalized approach, which makes the affiliate program even more unique. They provide full support, give tips on making a profit, and quickly answer any questions. Promotional materials are offered in the form of banners, text links, widgets, landing page generators, and XML API integration.

To participate in the affiliate program, you need to register, place the suggested links on your site, and profit from the bookings that will be made through this link. In the “Affiliate Program” section, you can read partner reviews, a list of sites the company works with, and answers to popular questions. Here you can also fill out a registration form for the program.

Offer for Bloggers

Discover Cars offers free car rentals to bloggers and website owners. In exchange for writing a review or posting about their trip on social media, the service provides free short-term car rentals at a chosen location. To participate, customers must submit their website name and details about how long and where they want to rent a car for free. Each month, five winners will receive a free car rental. If they are chosen, the winner will receive further instructions via email.

 

Complaints About Discover Cars

The company’s website has a “Reviews” section, where you can find many positive comments about the service.

Third-party sites also have comments from the service’s clients. Most of them are positive, but there are also rare complaints. They relate to the fact that the company takes a prepayment, and the driver may not get a car for various reasons.

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Regulatory Agencies and Laws

The head office of Discover Cars is located in Jurmala, Latvia. The Company was registered as a legal entity in 2013 (No.40103690968). It operates following international financial and Latvian laws.

Discover Cars User Agreement

The company’s website has sections with privacy, cookie policy, terms and conditions. It is in the last section that the user agreement is described.

It contains information about the conditions of the reservation, the procedure for creating an order, payment, and the right to cancel, cancel the reservation, and get a refund. There is also information about making changes, getting a car, full coverage, liability, and termination of the agreement.

Discovercars.com Customer Service

In the “Contact Us” section there is full information about the service’s 24-hour technical support. So, the operators can be contacted through online chat, by phone numbers in different countries or by e-mail. It is also possible to order a callback.

Site Security

The Company uses appropriate organizational and technical means to ensure the security of customers’ data following the requirements of the law on the protection of personal information. Discover Cars ensures the confidentiality of personal data and bank card information. Booking through the site is performed using SSL technology, which encrypts all information. The Service complies with legal requirements for the protection of personal information, and in each case, it only collects the information that is necessary to achieve the purposes specified in the terms.

 

Is Discover Cars a Scam?

Discovery Cars is an experienced intermediary that connects drivers with rental organizations in many cities and countries around the world. Their service is reliable and safe, as evidenced by the positive reviews on their website and links to articles in popular media. Additionally, comments from customers on other websites confirm that Discover Cars is a trustworthy company.

 

Conclusion

Discover Cars is a company that provides drivers with the opportunity to find a rental car in various countries and cities around the world. The company offers affordable rates, a wide range of options, and a user-friendly website, among other benefits.

One of the key advantages of using Discover Cars is its comparison system, which helps users choose the perfect vehicle at the best price. With more than 8,000 locations in 137 countries worldwide, users can easily find a car to suit their needs. Additionally, 24/7 multilingual customer support, cooperation with reputable rental companies, and an easy rental process make it a convenient option for travelers.

If you’ve used Discover Cars, we’d love to hear your feedback. Your comments help us improve our service and make informed decisions when it comes to renting a car.