Casino Casimba is this a scam? Review and Customers Reviews

Casimba Casino is another new project from White Hat Gaming Limited. The casino has an attractive design, a good collection of games and reliable legal support. The operator promises exciting games and responsible attitude to customers. Let’s see what the reality is. Let’s figure out what it is – a sophisticated scam cleverly hidden under the mask of honesty, or a really serious project.

Casino platform

As mentioned above, the Casimba platform is owned by White Hat Gaming Limited. Other casinos operated by this operator are Dream Vegas, Temple Nile. They are already very popular in the market and enjoy a large audience. Casimba is a cross-platform browser-based service. It is available for different types of devices (computers, smartphones, laptops, tablets) and for any screen resolution. There are only six language versions of the product: English, French, Finnish, German, Norwegian and Portuguese. However, this is enough for comfortable use by players in most European countries.

By the way, the list of countries in which it is forbidden to play on Casimba is very long: it covers almost 80 countries and regions, including Russia. The quality of the Casimba platform is quite good. Pages load quite quickly, layout elements do not overlap. There are no broken links (links that lead to a page with an error). Customer security is ensured by an anti-virus system, and all transactions are processed using the secure 128-bit GlobalSign SSL protocol. The operator cooperates with Gambling Commision and Gordon Moody, organizations that protect players’ rights.

Online version of Casimba Casino

As mentioned above, the Casimba platform is owned by White Hat Gaming Limited. Other casinos operated by this operator are Dream Vegas, Temple Nile. They are already very popular in the market and enjoy a large audience. Casimba is a cross-platform, browser-based service. It is available for different types of devices (computers, smartphones, laptops, tablets) and for any screen resolution. There are only six language versions of the product: English, French, Finnish, German, Norwegian and Swedish. However, this is enough for comfortable use by players in most European countries.

By the way, the list of countries in which it is forbidden to play on Casimba is very long: it covers almost 80 countries and regions, including Russia. The quality of the Casimba platform is quite good. Pages load quite quickly, layout elements do not overlap. There are no broken links (links that lead to a page with an error). Customer security is ensured by an anti-virus system, and all transactions are processed using GlobalSign’s secure 128-bit SSL protocol. The operator cooperates with eCOGRA and BeGambleAware, organizations that protect players’ rights.

All important information (rules of the game, use of personal data, licensing) can be found at the bottom of the site. Links to partners and regulatory organizations are provided, which is also an advantage of Casimba. To summarize, we can say that the site is at a good level and leaves a pleasant impression.

Casimba Casino mobile version

Casimba Mobile is not only a mobile casino format, but also the ability to use the service in offline format, regardless of the quality of the Internet. The mobile version of the casino supports all the games, so you will not have any problems with the game. You can log in with your username and password, if you have previously registered in the browser.

Downloadable version

White Hat Gaming Limited has not created a downloadable version of its PC casino platform. This is quite natural, as modern operators are abandoning bulky, single-point software in favor of mobility and freedom of movement. Of course, the PC version has a number of undeniable advantages:

• Absolute independence from being tied to a vendor (you can’t even download the APK from an official source if the casino is banned),
• Increased data security (on a PC, your input is the most secure, while in a browser your data is virtually shared, and by using the mobile version, you consent to the collection of all information on your device).

In fact, many of the advantages mentioned above are no longer unique (e.g., the offline format).

Casino on the Belly

The live casino area has a modest offer: a few types of blackjack, roulette, baccarat, poker (hold’em) and soccer. For members of Casimba VIP club (we will also talk about this club in the “Bonus Program” section of our report) there are separate tables. The traders are usually beautiful girls with good professional skills. You can consult with them or just chat about the game. To do this, a live chat is offered. In the user settings it is possible to choose the appearance of the table and change the resolution (if the game freezes at the most uncomfortable moment, you can lower the quality of the image, so that it loads easier).

Software vendors

The owners of Casimba immediately chose the right strategy to promote the casino: they signed contracts with more than 50 software developers. Most of these developers are well known and seem to be veterans of the gaming industry. These include Microgaming, NetEnt, Play’n’GO, NYX, Elk Studio and others. But there are also relatively young studios such as Sunfox Games, Touchstone Gaming, Triple Edge Studios, Wild Streak and WMS. This approach contributes to popularity (gamers quickly get bored with traditional products, you have to keep offering them new ones) and allows the company to stay competitive in a challenging market like iGambling.

User account

Registration in Casimba CasinoAs in many European casinos, it consists of three steps: entering basic contact information (name, e-mail, date of birth), providing additional contact information (address with zip code, so the system can check the current location by IP, region of residence, phone) and selecting a login and password. However, there is no SMS confirmation of the cell phone number, so any user (even from a banned country) can actually register via VPN.

The Personal Cabinet contains several tabs:

• Account data – account status and progress in the game.
• My data – changing the player’s personal data and activation of notifications and subscriptions.
• Account history – the history of debits and credits for the selected period.
• Pending Withdrawals – pending withdrawal orders.
• Accepted withdrawals are confirmed withdrawals.
• Responsible Gaming – tips for safe gaming.

In addition, at the top of the profile there are tabs for bonus points, a field for entering a promo code and deposit/withdrawal services.

Bonus policy

Casimba’s bonus system is neither diverse nor original. It simply offers a welcome package, several tournaments and the usual rollover and club programs. Casimba used to have promo codes, but now they are not available. Let’s take a closer look at their bonus policy.

No deposit bonus

Casimba Casino does not offer this type of bonus. This type of promotion is no longer welcomed by the operators, as there are constant attempts of fraud by users who register on the site, get money on their account, play with them without making a deposit and try to withdraw them. All of this is unlikely to increase casino profits. That is why today it is rare to find operators that offer such promotions (usually free games with a withdrawal limit).

Deposit bonuses at Casimba Casino

Deposit bonuses are given for the first 3 deposits player casino:

• First deposit bonus: 200% (up to €5,000) + 50 free spins.
• Second Deposit Bonus: 25% (up to €1,000) + 50 free spins.
• Third Deposit Bonus: 50% (up to €500) + 25 free spins.

In all cases, it is necessary to win back the cashback and 35 times the equivalent of the bet. If not, the bonuses disappear after 30 days. Since all bets are deducted from your personal account first and only then from the bonus account, you may incur losses.

The casino also has a private VIP club, which you can join only by request. VIP membership gives you access to an expanded list of in-game events, travel invitations, personal assistance and other privileges.

Tournaments

The operator regularly organizes tournaments with progressive jackpots, in which all users who have made a minimum deposit can participate. The prizes in these tournaments sometimes reach 20 million euros.

Players Club/Loyalty Program

The Casimba loyalty program consists of the standard accumulation of bonus points – Casimba points (or CP). New users receive 500 welcome points when making a first deposit. After that they are earned gradually: 1 CP for every €10 deposit, 2 additional CP up to 1,000 points and gift CP for winning tournaments. After accumulating 1,000 CP a user becomes a participant in a draw for valuable prizes and can redeem their points for cash.

Depositing and withdrawing funds

Here you can deposit money into your account in 7 currencies: Euro, American/Canadian/New Zealand Dollar, Norwegian/Swedish Kroner and Pound Sterling. The minimum deposit is €20. They are credited immediately and without commission from the casino, but the operator is not responsible for any third-party service fees or interest arising from currency conversions. Deposits and withdrawals can be made via VISA/MasterCard, some types of electronic payment systems and wallets (Skrill, Neteller, PaySafeCard, Interac Online, GiroPay, DetPay, Trustly).

This is convenient because the list of withdrawal options is virtually the same as the list of deposits. This is important, because in order to prevent third parties from stealing money by accessing their account, a rule has been introduced that winnings must be paid on the dates on which the deposit was made. The minimum payout amount is €20. In addition to processing time (several business days), transaction processing time can be up to three days (depending on the payment service selected).

Withdrawal complaints

Reviews about Casimba are generally positive. However, there are always reasons for dissatisfaction, and this gambling establishment is no exception. Players are dissatisfied with delays in payouts, which, if you add to that the time to approve the request for winnings, sometimes reach 8 days or more. However, we have not found any complaints about groundless denials of payouts. Either the operator really has no problems in this area, or its support service works effectively and warns about possible discontent outbursts in time.

License and regulator

White Hat Gaming Limited is licensed in two main jurisdictions: United Kingdom (license number – 000-052894-R-329546-001) and Malta (registration number – C73232). In order that the user can easily check the status of issued documents, the site Casimba provides links to the official resources of regulatory bodies. From the legal point of view all is in order in the toy library.

Complaints about Casimba Casino

Among the negative comments about Casimba Casino there are complaints not only about the timing of payments, but also about the bonus policy. Users note the scarcity of offers, violation of their conditions and the complexity of bets. According to the terms, the administration has the right to change the conditions of the promotion at any time, which is not conducive to optimism among players. In addition, some promotions are not available to players from certain countries.

Where to complain about the casino?

Casimba Casino has a policy for resolving player complaints. According to the document, the first complaint should be sent to customer service at [email protected]. In this case, the operator states that all information received can be recorded in order to improve the overall quality of service and staff training. However, the player is not allowed to pass it on to third parties (the exception is the regulatory authorities and human rights organizations), otherwise the request will be rejected and the player’s game profile is blocked.

If the case is not resolved at this level, it is transferred to the team leader after the complaint is assigned an identifier, which allows you to track the progress of the case. The time limit for review of the complaint should not exceed 21 days. If this condition is not met or if the unit head does not give a satisfactory answer, the complaint can be submitted to the DGS (the form is available on the regulator’s website), which is a last resort.

Casimba Casino Support Department

Support casino Casimba working 24 hours a day. Communication with the service is carried out in two ways:

• Online Chat.
• E-mail [email protected].

Operators respond fairly quickly and help solve most problems. In some cases, a formal application is required (we described the procedure for this in the previous section of this review). There is a FAQ section for quick information. However, it contains only a minimum number of questions, so it is unlikely to help you find a solution to a non-standard problem.

Terms of use

The General Terms and Conditions (User Agreement) regulate the legal relationship between the administration of the casino and its customers. All important points that may lead to disputes are included in the User Agreement. Therefore, this document is necessary for everyone who does not want to make a mistake that can lead to the loss of funds and blocking of the account. Let’s look at some important points.

Confirmation of age, mailbox and personal information

To ensure player safety, casinos have procedures for checking accounts by mail and verifying age and other information. If these checks reveal a violation of casino rules or fraud/suspicion of fraud on the part of the player, his account will be blocked. Email verification is done by sending an email with a referral link to the email address listed on the form.

The player’s age must be confirmed by presenting a copy (scan) of his passport. It should be noted that if the account holder is considered to be a minor, all bets and deposits will be canceled, but not blocked by the casino. In addition, Casimba Casino administration can use external agencies to confirm customer’s identity, address, payment details and any other information (of course, in accordance with the law on data protection in the player’s jurisdiction).

Payment Restrictions

If you win €100,000 or more, the provider reserves the right to divide the amount into ten installments and transfer 10% per month for 10 months until the entire amount is paid. In this case, you will not receive any interest on the amount due, as the casino does not consider itself a financial institution.

The maximum amount the casino can withdraw from a single bet or game is limited to €250,000. This figure does not include progressive jackpot winnings. In other words, the operator limits your winnings.

Closing an account

White Hat Gaming Limited can also close your account at any time and for any reason. Behind this harsh measure is the need to solve fraud problems quickly, without wasting time on bureaucratic issues.

Inactive account

People who like to open several accounts at different casinos, and then forget about them, should definitely pay attention to this condition. If a player does not show any activity for 12 months (let us remind that active actions include logging in to a personal cabinet, depositing and withdrawing funds, as well as participation in events), his account is marked as inactive. In this case, the administration first notifies the profile owner, who must respond within 30 days.

If there is no answer within the specified period, the account is debited with an advance fee of €5: The first debit to the 13-month account occurs at the end of the 12th month and is amortized until the player’s balance has been reduced to zero. In addition, the account balance can be donated to charity. After 30 months, all account details and any balance in the account are transferred to the regulatory authority, the Malta Gambling Authority, in accordance with Remote Gambling Regulation SL 438, 04.

Casimba a scam or a reliable casino?

Casino Casimba has generally left a positive impression due to its serious approach to the law (as evidenced by the user agreements, documentation list, and links on the site), its good selection of games, and its thoughtful gameplay. However, the service provider’s attitude toward players is not always perfect. During inspections, delays in responses are reported. In addition, the casino support service does not always provide correct information. The scantiness of the bonus program can also be explained by the fact that casino operators do not find time to respond to the wishes of their users. However, Casimba is not a fraud. These are flaws caused by the operator’s indifference.

Conclusion

Casino Casimba is characterized by interesting content, an extensive list of developers whose software is available on the site and in the casino application, as well as the presence of licenses from the serious regulatory authorities. It remains to be seen if you can win. We would rate the casino at 7 out of 10 and hope that White Hat Gaming Limited will be more attentive to the needs of its customers in the future.