Cabaret Club is this a scam? Review and Customers Reviews

Cabaret Club – is not the first project of CityViews Group. The casino was launched in 2009 and has firmly established itself in the European market. However, reviews of the group and its casinos are not always flattering. Let’s be clear: Is Cabaret Casino a scam, a long-standing project or a serious product that has come under much criticism due to the machinations of competitors? We hope our review gives you the answer to that question.

Casino platform

As mentioned, the Cabaret Club platform was launched in 2009. Today, a decade later, it is a popular service with more than a million users. The product of Bayton Ltd & Baytree Ltd, a member of the CityViews Group, is multifunctional and available in several versions: for computers and mobile devices (smartphones, tablets, iPad, iPhone). In addition, there is a standalone agent for PC. Cabaret Club is a multi-browser resource that adapts to all screen resolutions. The developers have done a great job: Using the site/application is very convenient, there are no broken links or glitches (except for the game software pages, which take about 30 seconds to load).

The security of your data is guaranteed by an anti-virus program, and all transactions are carried out using a secure 128-bit SSL protocol. As before, the operator cooperates with anti-light organizations, as well as with independent experts involved in the regulation of gambling disputes. However, the project offers nothing new: the service is fully copied from other casinos of the group (Gaming Club, Ruby Fortune, Spin Palace, Jackpot City Casino) and differs from them only in appearance and the number of deposit bonuses.

Online casino version

The official site is designed in purple to match the atmosphere of the club. The design is attractive and bright, so CityViews Group has something to offer the user in this respect. As on other casino sites of this provider, the content depends on the status of the user: the unregistered visitor sees a lot of text information: product descriptions, license numbers and the jurisdiction in which they were purchased, legal documents and site rules, and a site map.

The registered customer has access to the game lobby, but does not have access to the information in the footer. Besides, the client can’t change the resource’s language anymore, because he chooses it from the list when registering an account. The game collection of Cabaret club is identical (except for a few games) to other casinos of the group: it includes more than 550 titles from Microgaming (almost all slot machines are developed by this company), Evolution Gaming (represented by Live line), Foxium, Triple Edge, Stormcraft, Fortune Factory Studios, JFTW, Sling Shot Studios, Universal Studios, Switch Studios and others.

In Cabaret Club casino you can play for money and in free mode (trial game). But remember: demo versions are available only after registration.

Mobile version

Cabaret Club Mobile is suitable for mobile devices with Android OS (at least 8.0), iOS (8.0 and higher) and Windows (mostly tablets, as Windows Phones have long been taken off the market). The size of the application is only a few megabits, so there will be no problems with workspace and performance. The collection of mobile games is much smaller: just over 200 titles. Most of the entertainment consists of Microgaming slots, HD games and live events are supported.

Essentially, the APK is an optimized version of the online version, so the functionality of the app is not too different from the online version: the same language pack, the same deposit/withdrawal methods, the same bonus program. There are only some differences in betting limits and the age limit for downloading, which is set at 17+ (which doesn’t really change anything, because the service can be used only after registration, in which case the agreement stipulates that the player must be of legal age).

Downloadable version

Cabaret Club also has a downloadable PC agent, although almost all modern casinos have decided to abandon this format because it is not as good as other versions in terms of mobility and requires tethering to a single physical location. Meanwhile, the PC agent has its own advantages:

• Ability to pay more attention to graphics (because the components of the program are installed in the main folders and their weight does not affect the speed of display graphics, as it happens in the mobile and web versions, which allows you to refine the visual component).
• Independence from ISP blockades (even the mobile offline version is difficult to download from official stores if it was banned by the regulatory authorities of the country, while the agent for the PC can easily be downloaded from the official casino website, using a VPN).
• Data security (you enter your data not through the public network, which can be hacked despite the anti-virus program, but on your personal device).

Casino on the Belly

Cabaret Club live zone is represented by the same 12 events as in other casinos of this group of companies: these are different types of poker, roulette, baccarat, blackjack and soccer. All the software was developed by Evolution Gaming, the studio that is the leader in this field.

We didn’t find any VIP tables in the collection (maybe they appear after you reach the appropriate level in the loyalty program – we’ll tell you about that in the corresponding part of the review). Betting limits depend only on the game type. Merchants speak mostly in English. They answer players’ questions in the online chat. There are sound, appearance and resolution settings, as well as video recordings of the events taking place.

Apart from the limited selection of game collections, players have almost nothing to complain about: The graphics are excellent, the picture does not disappear, and the croupier quickly and competently answers questions.

Software vendors

Almost all of the casino software (with the exception of live entertainment) is represented by Microgaming. In addition, CityViews Group cooperates with such famous providers as Triple Edge and JFTW. The list of partner providers includes several unknown names. Overall, however, there isn’t much choice. And it is unlikely to have a positive impact on Cabaret Club’s competitiveness, mainly because of the large number of identical casinos. Modern audience quickly gets tired of monotonous games. That is why for some time now many European operators give preference to young studios from the Far East and do their best to expand their business contacts.

User account

Registering at Cabaret Casino takes only a minute: you create your username and password, enter your email address where a confirmation letter will be sent, fill out a simple form (full name, date of birth, gender, address, mobile number), choose your language and currency for your account (note that you can only change them later by making an official request to support) and check the box that confirms your age.

After these simple steps, you’ll get access to your personal account, which looks exactly like the profile at Gaming Club, JackpotCity Casino and Co: The personal data editing section, deposit/withdrawal services, player/personal account status information and loyalty program status. The user menu is not very practical, especially in the mobile version, where it looks very small. You can enter and exit the lobby by clicking on the casino logo or profile name.

Bonus policy

The casino’s bonus program offers nothing new: the standard starter package (although with a pretty tight wager), several contests, a loyalty point accumulation system, and several regular promotions. Cabaret Club does not offer free spins, seasonal specials or voucher codes.

No deposit bonus

As already mentioned, Cabaret Club does not offer a no-deposit bonus. This policy is traditional not only in CityViews Group, but also in most modern operators. This is due to the desire to protect casinos from fraudsters who use players’ accounts to launder money.

Deposit bonuses

This type of promotion at Cabaret Club is a first deposit bonus. This is the usual cash discount of 100%, but with a significant limit of up to €600. However, the bet is also “impressive”: the bonus money has to be wagered 50 times. Note that you can use the bonus within seven days of it being credited to your account, otherwise it expires after that period.

Regular bonuses

Every day, once every four hours, a Cabaret Club user can spin the wheel of fortune (bonus wheel). Gifts range from interest-free withdrawals to cashback and doubling of loyalty points (more on that later).

Tournaments

They are updated every week. The collection of tournaments includes events with progressive and fixed jackpots. In the first case, the jackpot amount reaches 20 million euros, in the second – only a few thousand, but these are unique missions, where the winning depends only on your personal activity.

Players Club/Loyalty Program

It is based on the principle of a cumulative system, in which a member accumulates points (in this case, Loyalty Points or Club Points) that determine his/her level and the privileges associated with it. 1 Club Point (CP) is awarded for a €10 wager. In addition, you will receive 500 CP for signing up. Points can also be earned as a reward for winning a slot machine or tournament. The tier scale consists of 6 levels:

• Blue – 0-2,499 CP.
• Silver – 2,500-4,999 CP.
• Gold – 5,000-9,999 CP.
• Platinum – 10,000-199,999 CP.
• Diamond – 200,000-499,999 CP.
• Prive – more than 500,000 CP.

Each of these categories opens up different possibilities: monthly deposits, cashback up to 60%, access to VIP tournaments, a personal 24/7 manager, a special hotline for contacting the support team, participation in VIP events, etc.

Another way to use loyalty points is to exchange them for play money (exchange rate: 1,000 CP = €10 credits). However, the resulting units can only be used in the casino.

Depositing and withdrawing funds in Cabaret Club

The account in Cabaret Club can be deposited with a bank card of any system, e-wallet, international payment services or even SMS – the specific list depends on the player’s country of residence (for example, Russian users can deposit via QIWI Wallet, and Finns – Neosurf).

The minimum deposit amount is €5/10/20, depending on the method chosen. Money is credited immediately, but payment services may charge a fee. Provider charges a percentage fee only for withdrawals. Its size is determined individually and is sometimes 1/10 of the winnings. Funds can only be withdrawn to the extent that they were used to fund your account. Cabaret Club offers 14 types of currencies: Euro, Mexican/Argentine peso, Canadian/American/New Zealand dollar, Swedish/Norwegian krone, Russian ruble, Polish zloty, Indian rupee, Brazilian real, British pound and Swiss franc.

Withdrawal complaints

On the Internet you can find many reviews about Cabaret club and other casinos of this group. According to them, users are dissatisfied with the payment terms: In some cases, the user has to wait for months for confirmation from the support service. In addition, some of the requirements of the user agreement lead to frustration. For example, according to casino customers, withdrawal fees are too high.

License and regulator

The casino is licensed in two jurisdictions:

• Malta Gaming Authority – Bayton Ltd was issued license No.
• Kahnawake Gaming Commission, Canada – Baytree Ltd was granted gaming license #00812.

The MGA is an organization that is trusted by players and industry experts. The organization carefully monitors compliance, so you can rest assured that Cabaret Club Casino is operating legally.

Complaints about Cabaret Club Casino

In addition to the payout period, players are also dissatisfied with the Cabaret Club bonus program. In the comments about the casino they criticize the strict wagering requirements, which make it almost impossible to extend the bonus. Not everyone likes the casino design: according to some forum visitors, it has not changed since the early 2000s. But the choice of games really disappoints users: slot machines get bored quickly, and the collection of games has not been updated for a long time, so you should not linger on the site Cabaret Club.

Where to complain about the casino?

If you are not satisfied with the casino, you should first contact support. You can do this by sending an email to [email protected] (the general address of all the casinos in the group to which you can send reports) or via online chat. Your request will be processed and forwarded for consideration. If you are not satisfied with the employee’s response, you can file a complaint with the department head. Their response will be the final decision of the company, after which you will need to take the matter to the regulatory authorities (Malta Gaming Authority, Kahnawake Gaming Commission).

Relevant complaint forms can be found in special sections on the websites of these organizations. Note: Before starting a dispute, carefully read the operator’s user agreement (terms and conditions). It may contain conditions under which it is pointless to send requests to higher authorities – in this case, you should try to negotiate with the support service. They may be able to meet you halfway.

Casino support department

To contact casino support, you can use online chat (available 24/7) or send an email: Send an email to [email protected]. Members of the loyalty program who have reached the Diamond level can also use a special phone line. All other customers are not able to communicate with representatives of the institution by phone. The casino offers a good FAQ section where simple questions are explained.

Overall, users are happy with the customer service, but note that it is slow when it comes to confirming payments.

User Agreement (Terms and Conditions)

The General Terms and Conditions (User Agreement) is considered to be the most important document of the casino. In fact, it contains not only the general terms and conditions, but also an interpretation of the most controversial issues that arise between the user and the operator. Let’s take a look at some of them (we believe they deserve your attention), so you can see for yourself.

Payment details

An important condition for transaction approval is that the name on the bank card/payment system profile matches the name used by the player during registration. Any withdrawal will only be made under the name used during registration. And if these details do not match, the authority may suspect that the recipient of the money is not the owner of the player’s account.

Confirmation by email

According to section 1.1.21, to verify the user’s identity, the operator can send an email with a confirmation link to the address specified by the user during registration. This is logical: this measure allows you to check whether the mailbox actually exists and exclude fraudsters.

Inactive account

Section 1.5 contains the requirements set forth by the MGA. It defines the term “inactive account” and lists the corresponding actions. Any account whose owner has not shown any activity (login to the personal cabinet, placing bets, making deposits, withdrawal request, participation in events, etc.) for six months or more is considered inactive. Starting from the 13th month (of course, only after the owner of the profile has been informed by email) an administrative fee of €5 is charged.

This administration fee will be withheld until the account is zeroed out, the account is activated, or 30 months have passed since the last activity. In the latter case, if there is still money in the account, it will be transferred to the AGM (it can be returned in the future if you verify your ownership of the account). This rule does not apply to bonus money and winnings, which, if not used within six months, simply expire.

Cancellation of bets

The Provider has the right to cancel your bet at any time and without giving any reason, in which case it will be credited back to your account. In addition, the casino administration points out that no bet is considered to be credited (even if you have received notification that it has been accepted) until the server confirms it (you will be notified accordingly).

If the casino system fails, all bets are considered invalid, especially if they affected the outcome of the game. The most interesting thing is that refunds in this case are at the operator’s discretion. This is confirmed by other clauses of the User Agreement, where the casino owners are not responsible for any losses you incur due to a mistake.

Verification procedure for withdrawal of funds

In order to ensure that player’s funds have not been stolen by third parties, the administration of Cabaret club must verify the profile (especially when processing withdrawal requests). This includes asking for identification documents:

• Bank statements.
• Copies of identity documents (passport, ID card – for Europeans also a driver’s license).
• Copies of utility bills (lighting, gas, heating, etc.) no older than three months at the time of application.

Funds must be withdrawn in the same name (i.e., the same method) that was used for the deposit. And if you want to withdraw via online banking, you must first make a minimum deposit into your account using your card, so that you can choose this method afterwards. Please note: Cabaret Club is required by the regulator to confirm your identity when withdrawing funds of €2,330 or more.

Cabaret Club scam or a reliable casino?

Cabaret Club – is a typical casino that is almost indistinguishable from other projects of the operator. For example, if you repaint it in ruby red color and change the logo, you get Ruby Fortune Casino. The functionality of the site (except for the profile menu) is quite practical: a rich language package with 25 languages, a wide choice of payment methods and different formats (online/offline, desktop and mobile versions). However, the way of contacting users is not always ideal. Our conclusion: Cabaret Club is not a scam – just developers did not want to invest their time into this product and adapt it to customers’ interests.

Conclusion

We believe that the only important advantage Cabaret Club is the availability of valid licenses. Beautiful design can also be considered an advantage. In addition, the casino is unprofitable, faceless and does not attract attention. Is it possible to win at Cabaret Club? This question remains open. Given the comments, you should not fully trust the operator.