Company | |
---|---|
Official website | |
Social network | |
Date of foundation | 1997 |
Head Office | 800 Connecticut Ave., Norwalk, CT 06854 |
Company owner | Priseline.com LLC |
Types of support | |
Phone Support | |
Languages | English, French, Spanish, Italian, German, Portuguese, Korean, Thai, Japanese, et al. |
Company services | Accommodation Finder, bus booking, Buying airline tickets, Buying bus tickets, Buying railroad tickets, Cancellation of reservation, Car rental, Car Reservations, Check-in, Editing an order, Hotel Search, Refunds of train tickets, Reservations, Service Packages, Signing up for excursions, Ticket refunds, Tours with accommodation, Train ticket reservation, Transfers |
Project Features | Service for booking hotels, rental cars and apartments, buying airline tickets and tours |
Bonuses | |
Adjustable | Yes |
Regulators | Connecticut Department of Finance |
Licenses | Licensed |
Methods of replenishment | Mastercard, VISA, Amex |
Mobile apps | |
Company's mode of operation | Round the clock |
Availability of online payment | Yes |
Availability of a personal account | Yes |
Need to register on the site | No |
Advantages | A wide range of booking offers The possibility of booking not only the hotel, but the entire tours, assembled from the most budget proposals Own bank card that gives benefits and bonuses when booking Ability to book a trip to unusual places, such as the places where famous movies were filmed 24-hour customer service Handy mobile app Free cancellation service Quick booking confirmation and convenient payment method |
Affiliate Program | RegistrationTicket sale - 2.25 USD, completed hotel stay - 6.00%, car rental - 4.50% |
Company requisites | Legal name: Priceline.com LLC Legal address: 800 Connecticut Ave., Norwalk, CT 06854 |
Date of update | December 28, 2024 |
Overall assessment | 7.9/10 |
Is Priceline a Scam? Complete Review and Real Customer Feedback
Contents
Priceline is a booking service that helps you find the lowest prices for travel. The company was founded in 1997 after one of its founders noticed that many flights were half-empty because people were booking late. He realized that as the flight’s departure date got closer, hotels and airlines would be willing to lower their prices. This led to the creation of Priceline’s auction system. Priceline is now part of Booking Holdings, a global leader in online travel. It started in 1997 and has since grown to offer a wide range of services for booking and purchasing travel tickets. The company’s success is based on its ability to provide affordable prices for travelers by taking advantage of the fact that airlines and hotels lower their rates as the flight date approaches. This move is economically beneficial not only for airlines but also for customers, as by purchasing a ticket at a discounted rate, you can save a significant amount of money.
By taking advantage of this service, you can not only book accommodation at the lowest price but also buy airline tickets, book a car, and buy cruise tickets and tours. The company has even issued its plastic card, with which you get additional bonuses. Today Priceline is a great online service for booking trips, paying for cruises, renting cars, and booking flights to many countries around the world. Here you can find the hotel or hotel room you want. It is also possible to arrange entire travel packages that include all of the above services. In this review, we will analyze in detail the specifics of Priceline, examine its features and functionality, check the legal information, and read the reviews. Based on this, we will determine whether it is worth booking tickets on this site and whether Priceline is a scam.
Why Priceline?
Priceline is, as we have already written, not just a booking service. Although it will be most profitable to book hotels in the U.S., the service works all over the world. The range of countries and regions covered by Priceline service is extremely large, which makes the company not only popular, but also multifunctional, because in addition to the standard hotel room booking, the company offers a car rental at the destination or book a cruise, and the entire procedure can be carried out in a cell phone thanks to the app. Most of the services provided by Priceline can be found across the United States, but the organization also works in many European countries, partnering with many car and lodging companies.
In addition, on the site of the service you can find interesting cruises, for example, to the places where famous movies were shot or important historical events took place. Priceline is part of the world-renowned holding company Booking, which also includes such popular services as Rentalcars, KAYAK, OpenTable, and others. On the site, you can find more than 80,000 hotel offers from around the world, as well as the opportunity to rent vehicles from one of the 20 companies in Asia, Europe, Canada, and North and South America. The closer the reservation, the more bargains the hotel offers, and you can get a room higher category than you expect at a very favorable price;
- You can book not only a hotel but also entire tours, assembled from the most budget proposals.
- With the help of the service, you can book a trip to unusual places, such as the places where famous movies were filmed.
- The company has launched its bank card, which can be used to accumulate bonus points to receive additional discounts.
- 24-hour support service.
- A wide range of accommodation options.
- The availability of a mobile application on both platforms.
- Regular discounts and bonus offers.
- The opportunity to book a special cruise to interesting places.
- Availability of free cancellation.
- Openness to cooperation with the company.
- Quick booking confirmation and convenient method of payment.
Using the service can bring benefits. According to the information on the site, you will not find a lower price for booking on the selected options. But you should keep in mind that you do not choose the object of accommodation, you specify only its parameters, and it may turn out that you bought a “cat in a poke”. And this cat can be both better and worse than what you imagine.
How Do I Register at priceline.com?
To make a reservation for an accommodation facility or service on Priceline.com you need to register and create your account. Registered members will be able to receive additional special offers from the service and participate in company promotions. You can register through Facebook or Google or use your email address to confirm. Registration does not take long.
The registration process at priceline.com is not compulsory if the user only wants to book a ticket or rent a car. Looking through all possible offers on the website book.priceline.com, the customer will not find any window or tab with the registration, it can be done only on the main page by the link priceline.com, or in the mobile application. To correctly fill out the registration form, the following information must be entered:
- first and last name
- current email address
- password
After successful registration, the system will automatically authorize the user on the site and a page of personal account will open, where you can manage your account. Please note that you must enter all the necessary information only in English because the site does not support data entry in Cyrillic.
Account on Priceline
A personal account will allow you to store the history of all your bookings, personal data, and other information so that when logging in to your account, you do not have to enter all the data again. The personal account on the Priceline website does not provide a large number of additional services but only simplifies some aspects of the client’s interaction with the service. In the personal profile, you can edit the old and add new contact information, control the subscription to the newsletter and the latest offers from companies, as well as add another travel participant. The latter makes it possible to purchase multiple tickets at once without having to re-enter the information already provided. Another thing that the personal account provides is the addition of payment facilities, where the customer can add his card to pay for the booking faster.
Mobile Application
Mobile application Priceline.com. is available in the App Store and Google Play, you can also download it from the company’s website. The application allows you to view hotel reviews, select rooms, make hotel reservations, and many other operations that can make any trip as comfortable as possible. In addition, you will be able to take advantage of exclusive offers from the company. Many of these offers are only available in the application. You can download it by clicking on the appropriate links, which are located at the bottom of the site page, or by searching in the application store on your device.
The functionality and features of the mobile app are not inferior to the computer version of the site – the user can also view all available offers for hotel room rentals, cars, and all current cruises, as well as control the processes of booking and canceling tickets. It is also worth noting the presence of additional bonus offers, which are not available directly on the site.
How to Book a Hotel at Priceline.com?
At first glance, the site reservation system priceline.com looks the same as on other hotel booking sites. You choose where you want to go, when, and the number of rooms. The difference is that you can also choose a classic booking or, the hotel will choose the service for you, and you will get a room at a maximum discount. On the main page of the site, a small form is available to the user, which prompts you to select the desired service and specify the primary parameters (location, time, number of rooms, and the number of people checking in). After entering the necessary data, the system will automatically search and give all the results that match the request.
How to Book Accomodation?
You can use the service’s special program for express booking: these are rooms that are suddenly available or put up by hotels for booking during the non-tourist season with big discounts. All you need to do after registering on the service is to choose a place, dates of booking, number of rooms, and see the best price. After filling out the start form, the site takes you to the search results page, which displays all the currently available results in the form of a list.
Here the user will be able to use additional filters on the left side of the page. These filters will help you to sort hotel rooms in more detail, for example, you can select the number of stars, and additional amenities included in the price (swimming pool, internet, free breakfast, etc.) and set the price range. Just above is a map on which you can see the location of the hotels. Clicking the “Book” button, the user is presented with detailed information about the hotel, additional photos, ratings, and reviews. Then it is necessary to select the room by clicking on the appropriate button, after which the system will automatically redirect the buyer to the checkout page.
Confirmation of Reservation
You will receive a confirmation of your booking by email and it will be saved in your mobile app. This confirmation can also be used for visa support, as your booking will be prepaid in any case. All contact information and payment method information must be entered correctly to book your ticket. The following information must be entered to successfully book your ticket:
- first and last name
- current residential address
- zip code
- country, region, city
- current email address
- cell phone number
Priceline Service Fees
Service fees vary depending on the conditions of the accommodations and airlines. Priceline charges no additional commission for the services provided. The total cost includes the room rental itself, taxes, and resort fees. Please note that the amount quoted upon payment may vary, and resort fees are not a mandatory payment, as they usually cover the costs of accommodation (electricity charges, safe deposit box, etc.).
Additional Features of Priceline
In addition to booking accommodation through the site, you can also:
- Book a car.
- Select and book airline tickets and receive discounts of up to 50% on flights.
- Choose and compose your trip by booking a flight + hotel package.
In addition to renting hotel rooms and hotels, as well as booking cruises and tours to many places around the world, Priceline offers several other, no less useful features that help simplify the process of preparing for travel and give the opportunity not only to take care of all the moments of the trip but also to save time and money to a large extent. To understand exactly how you can take advantage of additional features of the service, we should understand them in more detail.
Car Rental
On the site priceline.com you can rent a car for a trip or business purposes. To do this, it is enough to select the appropriate tab “Cars” on the main page of the site and select the location and term of the rental. The system will automatically search the rental companies with which it cooperates. The results display looks similar to the available hotels.
Express Deals
Priceline service provides the opportunity to rent a hotel room at a special price, which decreases as the selected rental period approaches. To be precise, the closer the rental date with the date of booking the room, the lower will be its price. Thus, companies try to fill their apartments as much as possible to avoid losing money for empty rooms. To find an express deal, simply click on the “Hotel Express Deals” tab at the bottom of the website page and fill out the start form.
Price Breakers
A new feature on the site priceline.com allows you to save up to 50% when booking a room. The user is given a choice of three hotels and he has to confirm the choice of one of the groups, paying a lower price than the established one. After booking a room, the client can find out which of the hotels he chose, as the choice is made automatically and is determined by the system at random. For example, if the average daily rate of three hotels is $80, then the client will pay $49, while Priceline itself decides which hotel of these three will be booked a room.
Rent an Apartment
Not so long ago, Priceline launched a service for searching and renting houses and apartments, thanks to which anyone can rent an apartment in any part of the city where they are staying. One of the advantages is the lower cost than in some luxury hotels, and also this approach is more client-oriented since some people prefer not to stay in hotels.
Pay for Your Reservation at Priceline.com
All services purchased on the site can only be paid for online using a bank card. The payment process takes place after selecting the desired number and filling out contact information if it was not entered during the account registration process.
How to Pay for Hotels Online?
You can pay for your booking with a bank card linked to your account on the service portal or in the mobile app. Also, you can pay for your booking with a card issued by the company and get extra bonuses. You can pay for the hotel through the website and the official mobile app. After entering the contact information, the second stage of booking opens, which contains a special form for filling in the card details. If the client has already been registered and entered the card before, the system will automatically enter them for the user. The whole payment process takes place directly from the site book.priceline.com, which has the appropriate security certificates.
If the client has decided to pay for the reservation using the mobile app, it is only necessary to link the card and fill in the contact information, after which the payment process is automatically confirmed. At the moment it is possible to pay for the hotel by VISA, Mastercard, and AMEX cards, as well as by Priceline service card, with the possibility of getting certain bonuses.
Priceline Bonuses
Priceline has additional bonuses and an affiliate program for loyal customers that will make your reservations even more profitable. Priceline’s website often offers discounts on hotel reservations, car rentals, and popular cruises. Any themed promotions and bonus offers are rare, as the company does not provide services, but only serves as an intermediary between organizations that deal directly with renting accommodation and cars. Priceline also offers personal discounts in the mobile app for registered users, which are not displayed on the website.
Registration Bonus
As a bonus at check-in, you can receive a 10% discount on your next reservation. The discount coupon will be sent to the customer’s email once their reservation has been paid for and made.
Additional Benefits
For its regular customers, the company has developed its bank card, which will not only receive bonuses when you pay with the card but also participate in the company’s seasonal bonus promotions. After receiving the bank card and making purchases for the first $1,000, you get $10,000 in bonuses. The card is serviced free of charge. The card is a full-fledged bank card with a chip, protection, and other features of a bank card. Plus, you’ll get 10% cashback for every purchase on Priceline.
Loyalty Program
We would like to mention the service’s loyalty program, thanks to which the user will be able to receive and accumulate points when booking hotels and renting cars. At the bottom of the site page, there is a special tab called “Priceline Rewards™Visa® Card”, which describes in detail the procedure of getting bonuses for certain actions on the site. This program allows issuing a special card, which is used to pay for services on the service. It has the same features as an ordinary credit card but is directly linked to Priceline and provides additional bonuses. For example, the client can get 10% cashback when paying for services on the service, as well as receive 1 point per dollar spent wherever this card is accepted. In the future, these reward points can be used as payment on Priceline.
“Invite a Friend” Promotion
The company has a well-developed partnership program, based on a system of referral links.
Affiliate Program
Priceline.com offers to become a partner of the company and receive additional income for each transfer and booking on the service through your website. By becoming a partner in the referral program you will get additional discounts, continuous technical support, and support from the project manager, as well as the opportunity to use the company’s cloud service for data storage and other additional benefits from the company.
At book.priceline.com you can find a special tab “Partner with Priceline”, which describes all types of possible cooperation with the company. Any willing webmaster can connect his website or application to the service system via API and receive a percentage of each conversion and purchase of any services on Priceline.
The company also offers cooperation directly by adding your hotel or rental organization to the list of services, thanks to which you can get wide coverage of the audience and increase recognition. Many businesses operate on this principle, allowing book.priceline.com to post their available offers. According to the company, the average number of visitors per month reaches more than 20,000,000, and the percentage of people who consider offers on Priceline during travel planning is 74%. In addition, Spa Networks offers rewards, so CityAds offers the following remuneration: for the sale of a ticket – 2.25 USD, a completed hotel stay – 6.00%, and for car rentals – 4.50%.
Complaints About Priceline
The service priceline.com has been in operation for a very long time. There are reviews of it in many languages. Negative reviews are due only to the fact that not all customers were not happy with the reservation, they received in the end, most complaints were about the hotels. In case there is a hitch with the booking, customer service responds quickly, tries to help, and provides discounts on the next booking.
For the most part, the service is popular in the USA, as many cruises and partner companies are US organizations. There are many positive reviews. Customers praised the fact that booking through the Priceline.com service is very convenient. The prices are really low compared to other booking services, and the tours they were able to order through the portal of the service were interesting. Based on the analyzed reviews, we can conclude that Priceline has a good reputation and many customers choose it as a convenient and reliable service for travel.
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Supervisory Authorities
Each branch of the company has its own certificate from the Department of Finance. The central branch is registered with the Connecticut Department of Treasury. Since Priceline is a foreign company, all legal information is placed in the registries of the country in which it was registered. Based on the data in the public record, we can see that the company has several authorized offices, the numbers of which are posted in the Miscellaneous and Registrations tab. The Priceline was incorporated in May 2014, and TIN 0041905 was obtained. All existing certificate numbers and documents can be viewed at the bottom of the website page, under the “Terms and Conditions” tab. Priceline is currently registered in the following states: California Registration No. CST 2040530-50, Florida Registration No. ST-32150, Washington Registration No. 602.257.258, Alaska Registration No. 280316, Iowa Registration No. 624, Hawaii Registration No. TAR 5946.
Priceline.com User Agreement
The company’s user agreement is available in many languages, let’s choose the most common which is English. The document is quite extensive, it concerns not only hotel reservations, but also all the services the service provides: car rentals, airline tickets, cruises, and more. The service warns that any of your actions on the site means consent to the processing and storage of personal data.
All required documentation can be found at book.priceline.com at the bottom of the site, under “About Priceline”. The user agreement is referred to as “Terms and Conditions” and is written entirely in English. This document describes in detail the regulation of the interaction between the service, the companies that provide services, and the end user. The text of the document is quite voluminous, as it contains all the necessary points following current U.S. law.
Since you pay for all services by card online, it is worth paying attention to the paragraphs, which spell out in which cases, when paying by bank card is not refundable.
Of importance is the “Change/Discontinue Use” clause, which states that the service has the full right to remove, change, or add new information to the site, including services and certain terms of use. From this, it follows that the client should use the service more carefully and check it regularly for any innovations.
It is also necessary to pay attention to the point concerning the regulation of conflict situations. It states that if a certain issue cannot be resolved through the support service, then the company is obliged to resolve it through the US arbitration court. Payments are not refundable in cases where:
- You cannot use a paid service for a reason beyond the company’s control.
- If your card has fallen into the hands of third parties and they have made a payment without your knowledge (if the court has not proved fraud).
- If the vendor could not provide the service paid for through the service, etc.
In general, the contract is legally standard, but there is another interesting point worth paying attention to. If you buy a tour, then this service is considered as a whole, as a tour package and the company can not say exactly what, how much it costs separately or sell the service in parts (for example, only the flight or only hotel reservations from this tour).
Site Security
All payments that go through the site are protected by technical means and your data is protected by law. The security certificate of the site allows you to save data, and payments are protected by bank certificates. During the booking payment process, the user can see a special mark confirming the reliability of the connection with the server.
Customer Service
The company’s support service is available 24 hours a day, every day. The most convenient way to contact it is either by e-mail or through the feedback form on the website. Also, you can take a look at the FAQ section, where answers to most of the most frequently asked questions are already available. You can contact the support team in the following ways:
- at 1-877-477-7441 (USA);
- by e-mail: [email protected];
- feedback form.
Is Priceline a Scam?
Priceline is one of the oldest and most well-established booking services, partnering with well-known platforms such as Booking.com and Agoda. It has been operating since 1997 and has helped its customers save over a billion dollars in total. Customers set the price range, number of stars, time, and location they are looking for, and Priceline finds the best available booking. The service provides a wide range of options for hotels, car rentals, and flights. The company also offers tours and cruises to interesting destinations in the United States, helping customers plan and organize their trips more efficiently.
Throughout its history, Priceline has provided customers with the opportunity to save significant amounts of money. In addition, the company offers regular discounts and bonus offers, thanks to its partnerships with numerous rental companies and hotels. In this review, we have carefully analyzed the specifics of Priceline, including its pricing, search and booking features, legal information, and site security. We examined how Priceline’s online auction booking service works, its offers, bonus programs, prices, and customer reviews, as well as the technical aspects of the service. Based on our research, we can conclude that Priceline is a legitimate company that has been operating for a long time with success, constantly developing and offering a range of services. Through the Priceline portal, users can order airline tickets, and book tours and cruises, among other things, paying for reservations using a card.
Conclusion
If you often travel and are looking for budget-friendly and interesting accommodations, travel options, or packages, Priceline may be a pleasant surprise. However, keep in mind that while this service can be beneficial, it can also work in the other direction. You may not know exactly what hotel you will be staying at when you book through Priceline.
You can book lodgings and flights through the Priceline portal in many countries worldwide, but the service’s main focus is on booking travel services within the United States. While booking through Priceline is often beneficial, it is important to remember that the final destination of your stay may not always be what you expect.
Despite this, Priceline offers a wide range of accommodation and travel options that can be quite interesting. It can be a great option for those looking to save money while traveling. Priceline is a great service for anyone looking to book a hotel, rent a car, or book a cruise at an affordable price without worrying about their money. With a long history on the market, the company works with many reputable rental companies and hotels. Their user-friendly website and free app allow users to make decisions in just a few clicks, while regular bonuses and promotions help you save as much as possible on your purchase. If you’ve had experience with Priceline in the past, please share your thoughts in the “Testimonials” section below.
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