Betsson is this a scam? Review and Customers Reviews

Casino platform betsson.com

Betsson Casino is owned by BML Group Ltd, but its history goes back to 1963, when the Swedish company AB Restaurang Rouletter was bought by businessmen Bill Lindvall and Rolf Lundström. The transfer of casinos to the Internet occurred in 2003, and in 2009 the company (one of the first) discovered the mobile betting market. Within a decade, the platform became cross-browser and multilingual (18 language versions available) and adapted to different devices and resolutions.

At the same time gambling is prohibited in dozens of countries: Users residing (registered) in these countries cannot access Betsson Casino, play poker or bet on sports. Site security is guaranteed by encryption services (such as VeriSign SSL and PCI Security Standards Council) and integrity is guaranteed by partner programs implemented by the operator (anti-drugs, money laundering, protection of minors’ funds, etc.). The operator has a lot of experience: it owns several other products (Orange Casino, Betsafe, Mr. Smith Casino, etc. – 10 in total).

Online casino version

The official Betsson website is a feast for the eyes with its pleasant orange color scheme. It is divided into 8 main sections: Betting, Live Betting, Casino, Live Casino, Jackpots, Betting, Virtual Sports and Poker. When moving from one page to another, there is a waiting time (sometimes up to 10 seconds). This indicates a heavy load on the site, which is not surprising given the amount of content resources. The collection of casino games includes more than 1,200 titles: poker, blackjack, baccarat, roulette, sports games, scratch cards, jackpot, keno, high-low, pinball, etc. It is divided into categories grouped by type of entertainment (Betsson Exclusives, Jackpot, Video Slots, Slots, Table Games, Scratch Games, Other). There is also a search bar by name.

The footer contains all legal and licensing information, a list of partners and supported payment services, and links to policies and social networks. Navigation is simple and convenient, but the impression is marred by the presence of invalid (broken) links, when clicking on the name of the section, you get back to the main page. That is, except for the technical component, the online version has no serious shortcomings.

Mobile version of betsson.com

Betsson mobile casino is designed for Android, iOS and Windows devices. This includes smartphones, tablets, iPads and iPhones. The app can be downloaded from official stores (iTunes, Google Play) and from the casino website. It does not weigh much (no more than 10 MB, although versions for different operating systems may vary slightly in size), so it loads quickly and does not affect the performance of the device. The mobile version has the same features and games as the desktop version. One important difference is the ability to play Betsson games without an internet connection. You can use the same account as in the browser version by logging in with your username and password.

The age limit for the APK is quite loyal – 17+. However, don’t get too excited, because when you create your account you have to accept the Terms and Conditions (T&C), the age limit of which is 18 years old. The layout of the mobile version is well thought out: there are no elements that “hang” or come off. The graphics of the games are also good. Overall, the gameplay of the mobile version of the casino is exciting and hassle-free.

Downloadable version

The operator has not developed a PC-based agent. This is due to the desire to satisfy the modern consumer, who does not want to be tied to a certain place, but prefers mobility, the ability to play from anywhere in the world. For this reason almost all modern online clubs refused the PC-agent, despite its advantages (higher level of protection of player’s personal data, independence from ties with the provider).

Live Casino

Betsson’s live casino section includes 35 products developed by Evolution Gaming: Roulette, Blackjack, Baccarat, Wheel of Fortune. There are also HD games and exclusive events with higher limits for VP members (we’ll talk about that a little later).

The minimum bet depends on the game type: for blackjack it is €0.50 to €10 (except for the VIP area where the minimum bet is €20-50), for roulette it is €2 and for baccarat you can bet even less, from €0.5 to €1. Blackjack has the highest maximum bets: They go as high as €10,000. The products load rather slowly, but the quality of the graphics is excellent. Dealers are competent enough, so in general the game goes smoothly. In the online chat room you can ask questions in several languages, as well as discuss controversial topics. The lobby options are traditional: sound settings (on/off), video settings (change resolution), display settings (appearance), live video recording. These functions work smoothly. Overall, the live area offers a good selection of games and practical features. Except for the low download speed,

Game developers are represented

The operator works with a large number of software developers: 1 x 2 Gaming, 2by2, 4theplayer, 7 Deuce Gaming, Alchemy Gaming, All41, Asylum Labs, Atomic Slot Lab, Aurum, Bad Dingo, Bally Wulff, Betradar, Betsoft Gaming, Big Time Gaming, Blue Guru Games, Blueprint, Boomerangstudios, Booming Games, BTG, Buck Stakes Entertainment, Bulletproof, Candlebets, Circular Arrow, Cogg Studios, Crazy Tooth Studios, Electric Elephant, Elk Studios, Endorphina, Evolution, Eyecon, Fantasma Games, Felt, Fortune factory, Fourleafgaming, Foxium, Fuga, Fun Fair Games, G Games, Gacha Studios, Gameburger Studios, Gamesinc, Gameslab, Gamevy, Gamomat, Ganapati, Genesis, Genii, Gold Coin Studio, Golden Coin, Golden Rock Studios, Gong Studio, Greenjade, Habanero, Hacksaw, High 5, Indigo Magic, Ingenuity, Inspired, Iron Dog Studio, iSoftbet, Just for the Win, Kalamba Games, Leander, Leap Gaming, Lightning Box, Live 5, Lucksome, MahiGaming, Max Win Gaming, Meta GU, MGA, Microgaming, Neko, Neon Valley Studios, Net Gaming, Net Gaming, Net Gaming, Netent, Nolimit City, NoLimitCity, Northern Lights Gaming, Old Skool, Oryx, Pariplay, Pear Fiction Studios, Peter and Sons, PG Soft, Play’n GO, Playson, Playzido, Pragmatic Play, Present Creative, Printstudios, Probability Jones, Pulse 8, Push Gaming, QuickSpin, R Franco, Rabcat, Real Dealer Studios, Red Rake, Red Tiger, Reelplay, Relax Gaming, Rubyplay, Sigma Gaming, Skillzz Gaming, Slingo, Slingshot Studios, Slotmill, Snowborn Games, Snowcat, Spearhead, Spieldev, Spinberry, SpinPlay, Spribe, Stakelogic, STHLM Gaming, Stormcraft Studios, Switch Studios, Synot, The Games Co, Thunderbolt, Thunderkick, Touchstone, Triple Edge, Wazdan, Wild Streak Gaming, Wizard Games, Yoloplay.

Personal account

Registration at Betsson Casino is a one-step process. You need to fill in the form with your full name, address of actual residence, sex and date of birth, as well as choose a login/password and currency.

You will then have access to your personal account and some bonuses, which are only sent to the registered user’s email address. In your profile you will find information about your account, a list of available actions, statistics and user settings. Everything is grouped by sections:

• News – notifications from the administration and customer service.
• Betsson VIP Club – description of the loyalty program with answers to frequently asked questions and VIP player status.
• Account statement – a list of transactions for the period selected by the user with filtering by type of action (deposit/withdrawal) and product category (casino/sports).
• A voucher is a Betsson promotional code that can be used to get rewards.
• My Profile – editable personal data and password reset.
• My Poker/Poker from Microgaming – poker room account registration.
• My Documents is a download service for accompanying documents and detailed instructions.
• Marketing Settings – Notification Settings.
• Responsible gambling – the basic rules of responsible gambling (checking for gambling addiction, setting deposit limits, length of stay and playing periods – for example, you can set a deferred account blocking from May to September).
• Contacts – access to contact forms for contacting the support team.

Although the personal account contains a lot of information, it doesn’t feel confusing or cumbersome. Navigation is simple, and you can navigate to and from the lobby with a single click on the casino logo or profile icon/title.

Betsson.com bonus policy

In the bonus program of Betsson casino, special attention is paid to the starting package. Here the player receives a large selection of deposit bonuses (conditions may differ depending on the country of residence). There is also a large selection of tournaments with progressive jackpots, raffles and quite an extensive VIP program. The club has no other promotions.

No deposit bonus

Betsson does not offer any deposit bonuses. It is interesting that they are listed in the terms and conditions of the bonus agreement. This suggests that this type of promotion used to be included in the program, but then for some reason was disabled. It’s simple: modern online clubs discontinued this promotion due to a sharp increase in the number of scammers, who simply played with no deposit bonus funds, and then tried to withdraw their winnings.

Deposit bonuses

As we mentioned earlier, the casino starter package offers a number of options. First of all, UK players can take advantage of 3 types of first deposit bonuses depending on the amount of deposit:

• 100% Cashback + 25 free spins for Starburst (with a deposit of £25-99).
• 100% cashback + 100 free spins for Starburst (with a deposit of €100-199).
• 100% Cashback + 200 free spins for Starburst (with a deposit of €200 or more).

The best part is that you don’t have to place any bets to get the free spins, but they are only valid for 3 days from the time of booking. Winnings from bets, on the other hand, are paid in cash to the player’s account. However, the offer does not apply to deposits made via Moneybookers, Skrill or Neteller.

Residents of other countries receive a starter package in the form of a doubled first deposit (maximum €100) and 101 free spins for the Golden Jokers Wild slot. However, in this case, players must make 35 bets within 30 days in order not to lose these bonus funds. Maximum bet: €6 per round/0.5 per line.

In addition, the operator sends individual terms and conditions of the first deposit bonus by e-mail when registering.

Lotteries

Usually these are weekly events with a prize pool. Orca Safari, for example, offers a grand prize of €15,000, which is distributed among the players. You need points (tickets) to participate in the lottery. For a bet of €20 you get 1 point. Each player can only win one prize, but the more tickets they have, the more chances they have to win a good prize, as the large number of draws offers plenty of opportunities.

Players Club/Loyalty Program

Betsson’s VIP program is a bit confusing because the operator has introduced 2 types of bonus currencies:

• Betsson Points (BP) – bonus points,
• VIP Glasses.

Players get VIP points when they place a bet. The size of the bet depends on the type of game. For example, if you spin a slot machine, 1 euro turns into 1 VIP point, and in blackjack, to get 1 point, you have to bet 20 euros. There are also VIP points for winning tournaments and as gifts (for holidays, events, etc.). VIP-points determine the level of the player in the program:

• Bronze – 0-14VIP,
• Silver – 15-49VIP,
• Gold – more than 50VIP,

Bonus points are exchanged for VIP points. Accumulating them is the main goal of the program, because the second kind of bonus currency serves as a kind of converter. Even reaching a level is only necessary for a more favorable VIP/BP ratio: for a bronze player it is 1 to 1, for a silver player it is 1 to 2, and for a gold player it is 1 to 4.

Points are converted into real money. The minimum amount for conversion is 100 BP. In general, this is an interesting solution, but it is unclear why it was necessary to complicate it with the introduction of additional in-game currency, which has no objective purpose. Without it and levels, which also do not give any privileges, we would have a good accumulation system in the form of a simple cashback (as it has already been successfully implemented by other casinos – for example, Play Fortuna or ReloadBet Casino).

Fund Deposit and Withdrawal

Deposits to Betsson casino can be made in a limited number of ways: by credit card VISA or MasterCard, bank transfer, electronic card PaySafeCard, as well as through online systems Skrill, Neteller, EcoPayz and Entropay (in some countries this list is added to other services – for example, Moneybooker).

The platform supports the following currencies: EUR, USD, CAD, NZD, NOK, SEK, PLN, PEN, CZK, CLP, BRL. If none of the above currencies are applicable on your territory of residence/registration, you will have to pay a conversion fee. Casino withdrawal deadlines are as follows:

• Bank transfer: 2-7 banking days;
• Bank card 2-5 banking days;
• Neteller and Skrill: immediately;
• Trustly: immediately to most major banks and 1-3 banking days to others.

Withdrawal complaints

As for payouts, there are no complaints to Betsson Casino. The players’ comments contain mostly positive assessment of this operator. Most visitors of foreign forums note the fast verification process and the absence of unreasonable commissions/fines (although the latter are stipulated in the terms and conditions).

Licensed and regulated by Betsson

Betsson’s casino software and betting products are fully licensed in several countries, each with jurisdiction over a specific territory or region:

• United Kingdom Gambling Commission (No. 39579).
• Malta Gambling Authority (No. 123C2A).
• Alderney Gambling Control Commission (#136C2A, 120C2) – if the operator is licensed by Evolution Gaming Malta Limited.
• Regulatory Authority of the Republic of Ireland (#1011286).

We found confirmation of the active license status for the first two regulators. However, with Alderney and Ireland, things are a little more complicated: these regulators do not always provide detailed information, and their validators often do not work or give an incomplete picture. In any case, the Maltese and British Gambling Commissions are highly respected in the gambling arena, so it is safe to say that BML Group Ltd. has no problems with licensing.

• Check the casino license on the MGA website.
• Check the casino license on the UK Gambling Commission website.

Complaints about Betson

As for problems with the lack of payments, users are not unanimous. Many players have lost their accounts after the closure of the club in one country or another (e.g. Australia and Latvia). In addition, customers do not like the fact that support staff do not even bother to deal with violations of the rules due to ignorance (it should be noted that the player is obliged to read the rules, so such complaints can hardly be called justified). Another reason for dissatisfaction in the comments about Betsson Casino is dissatisfaction with some of the machines. The question of whether you can win at Betsson remains open, because the RPT is not officially published, and players leave negative reviews. Of course, it is not excluded that all this is due to the machinations of competitors,

Where can I complain about the casino?

The casino’s terms and conditions describe Betsson’s policy on complaints. First, the operator offers to contact him in one of the following ways:

• By phone: +356 2260 3000,
• By e-mail: [email protected],
• With online chat.

The report should contain data about yourself (login, name, account number) and all the details of the incident, so that the administrator can investigate the incident in as much detail as possible. If necessary, you will be asked to provide the required data, but it is better to be safe than sorry. Please note: an application must be submitted no later than six months from the date of the dispute, otherwise it cannot be considered. If you are not satisfied with the operator’s decision, you have the right to appeal to a regulatory authority or interest group.

Casino support

Betsson offers several ways to contact support: telephone (toll-free international number +356 22603000 and UK number +44 08081686704), email ([email protected]), online chat and social media. Answers to the most frequently asked questions can be found in the FAQ section, as well as in the Terms and Conditions (the document is structured so that you can easily find the necessary explanations when you have them). According to clients, technical support specialists are tactful and friendly. However, do not expect them to be loyal: they strictly follow the rules and do not meet the client’s expectations in case of violations.

Terms and Conditions

This is one of the most important rules of the service: it serves to interpret the most ambiguous moments and defines the responsibility of the player and Betsson administration for each other. Therefore, you should read this document carefully before playing, otherwise you risk losing not only your bets, but also your game and personal account. Let’s take a look at some of the terms and conditions so you can learn more about them.

Confirmation of age

The service can be used only by adults. Therefore, each client of the casino must confirm their age within a certain period of time (in the UK it is 72 hours after registration). Otherwise, the administration will block the user’s account and return all deposits/wagers made using the data provided in the original form.

Profile verification

In order to ensure the safety and protection of customer accounts from third parties, the operator verifies the identity of each player by requesting a number of documents and checking them against the databases of specialized organizations. Failure to provide information or inaccurate information on the part of the client will lead to the blocking of his account.

Typos and incorrect data

Although the administration of the casino recognizes the human factor and understands that anyone can make a mistake when entering, they will close the account (along with the balance) if errors are detected. The same happens in the case of providing incorrect information, as mentioned in the previous paragraph.

Cancellation of bets

The casino has the right to cancel your bets at any time.

In all cases, refunds are discretionary but not mandatory (the exception is Swedish citizens, who will receive refunds for failed bets within 90 days):

• A bet is considered partially/integrally invalid in any of the following cases:
• The player or persons associated with him directly/indirectly influence the outcome of the event, have access to confidential information or participate in arbitration or betting on the match.
• The user ignores the rules contained in the rules.
• In the case of fraud.
• A significant change in the odds – for example, a public announcement, a technical error or something else beyond the operator’s control – affected the outcome of the event.

Responsibility for personal data

Only the user is responsible for the security of personal account data (login, password). Provider is not responsible for the actions of third parties logged into the player’s account: after authentication all actions are considered committed by the owner of the profile. This also applies to cases where the customer has inadvertently transferred personal data to another person. Exception: the data was transferred through the fault of the operator.

Inactive/sleeping account

An account is considered inactive if it has not been accessed for 12 months and inactive if it has not been accessed for 30 months. If the account becomes inactive, a monthly fee of 5 euros is charged. If the user activates the profile after that time, but before the 30 months from the last activity have passed, they can request a refund of the fee deducted. Thus, the fee is no longer charged. However, if the account is classified as inactive, the credit is transferred to the supervisory authority and the user must claim his credit from the supervisory authority.

Refusal to provide a bonus

The operator can deny a bonus to any customer if he or she deems it necessary:

• The client abuses the bonus (just uses it without investing his own money).
• There are technical problems with the bonus.
• The bonus cannot be granted for any reason.

“As is.”

By using the site, the user agrees that he/she participates in the games at his/her own risk and assumes all possible losses. The operator is not responsible for software errors, the integrity of the Internet signal or the stability of the site/application. You must bear all costs and losses at your own expense.

Betsson: scam, fraud or honest casino?

Betsson gives the impression of a decent player in the market, which enjoys the trust of its users. Except for a few aspects, the reputation of the club is very good. In addition, the operator has created a competent licensing framework (registration in several jurisdictions) and the legal framework (general conditions without deposit clauses). And the design, comfort and functionality of the casino is impeccable. However, there are some technical points that should be improved (such as page loading speed or inactive links). In any case, Betsson is not a scam, but quite a valuable service that deserves attention.

Conclusion

Betting online casinos Betsson 8.5 out of 10 for meeting almost all requirements and striving to provide customers with a comfortable, hassle-free and interesting game.