Alf Casino

In the spring of 2018, Araxio launched another player-focused project: Alf Casino. As the latest offering from this renowned operator, Alf Casino boasts an impressive collection of games from leading developers, numerous bonuses, and a variety of promotions. The platform features a large number of jackpots, exciting tournaments, and more. Despite being a newcomer to the gambling market, Alf Casino strives to attract players with its extensive game selection, high-quality service, and profitable loyalty program. But is this casino truly reliable? Does it meet all necessary requirements and modern international standards? Or is Alf Casino a potential scam that should be avoided? In this article, we will examine all available information to answer these questions.

Casino Platform

AlfCasino is owned by Araxio Development N.V.,  a company of Tranello Ltd, registered in Cyprus. It was launched in early 2018, and since then, it has rapidly gained popularity among players, attracting around one hundred thousand new users. The casino has become famous for its exciting gameplay, which allows players to not only play for real money but also engage in intergalactic missions. The entire platform is designed to create a realistic gaming experience, with avatars, levels, tournaments, and prizes that add to the atmosphere. Additionally, the platform is compatible with all browsers and looks great on any device, whether it’s a computer or a cell phone. Furthermore, the casino offers an app that can be used on phones and tablets.

The casino offers its services to residents of almost all countries (except 12 countries), but the operator emphasizes that each player is responsible for complying with the laws of their country of residence. As with any other casino, the site has an anti-virus system in place, and all transactions are secured by 128-bit SSL encryption. In addition, the company collaborates with independent organizations that provide gambling prevention and dispute resolution services. The casino website has filters in place to restrict access to minors.

Desktop Version

The official website of AlfCasino immediately catches your attention. The selection and development of five different characters, various tasks, and intuitive navigation allow you to fully immerse yourself in the world of AlfCasino. In the casino, you can play for real money after registering and making a deposit, or for free in demo mode without registering an account. There is a collection of over 1,500 games from 32 different developers. In addition to classic machines, there are also card games such as baccarat, blackjack, and poker, as well as roulette, 21, pontoon, and live games. Games are categorized as New, Popular, Slots, Card Games, Live Casino, and Poker. Search tools make it easier to find games.

At the bottom of the page, you will find legal information about the license, available payment methods, and partners. There you can also choose a language version (there are 12 in total) and use the link to social networks.

Mobile Version

Every year, more and more online gambling enthusiasts choose the mobile version over the traditional one. This is due to the increasing number of high-tech smartphones available on the market. With just a few clicks, anyone with a smartphone can access their chosen casino’s website and start playing, no matter where they are.

In addition to the mobile adaptation of the site, AlfCasino also has an application for Android devices. The app can be downloaded from the casino’s website or Play Market. When it comes to downloading from the website, we recommend opening the website on your phone or tablet, as once you click on the link, the app will start downloading automatically. The age limit for the app is 17+, but you must be at least 18 years old to log in. The user agreement clearly states that only adults can use the service. The mobile version takes up little space, but the installation process itself takes less than a minute. To use the app, you must consent to access your device. According to the company, the collection of games in the AlfCasino mobile app includes 2,500 slots (including progressive slots), HD games, and live gameplay. The graphics are at a high level and don’t stutter. Overall, the app is very well-designed and makes a positive impression.

Downloadable PC Version

AlfCasino does not have an app for PC, like all other casinos launched after 2015. Today, customers value above all mobility and the ability to play their favorite games from anywhere in the world. Nevertheless, the PC version has some important advantages that mobile versions or apps do not have – high security and protection of data entered by players. The PC version does not require access to the device and its files, which greatly increases security. In addition, the likelihood of a hacker attack and account hijacking is much lower. Despite the aforementioned advantages, users prioritize convenience and prefer to stay with mobile apps.

Live Casino

Like most casinos, AlfCasino offers games with live dealers such as poker (Caribbean, Hold’em, 3Cards), baccarat, roulette, blackjack, and Sic Bo. The collection of games is constantly expanding. Judging by the number of recent updates, we can expect even more live games shortly. The live area offers tables with different limits and separate events for VIP club members. The maximum bet value depends on the type of game chosen.

If you want to test any live product, you must register and make a deposit, as this type of game does not have a demo mode. There are screen and sound settings in the lobby, as well as the ability to record a broadcast. You can contact the dealer in the chat room – most of them speak English, but there are also speakers of German, Polish, Portuguese, and other languages.

Software Vendors

As we have already said, the AlfCasino collection includes products from 32 developers, among which are both world leaders (NetEnt, Igrosoft, Amatic, etc.) and less-known studios (Nolimit City, Push Gaming, Endorphina, BGaming, etc.). Interestingly, this list does not include Microgaming – a studio whose products can be found in 90 percent of today’s online casinos. AlfCasino is constantly expanding its list of partners, which makes it even more competitive.

User Account

Registration in AlfCasino requires the player to choose a character, an avatar. Each of them has a set of different characteristics and skills. The choice will in no way affect the playability of the game, but it will determine the appearance of the site. As the player becomes active in the casino and reaches new levels in the loyalty program, the avatar will grow and change. The next step to create an account is to enter your personal information – name, address, date of birth, email address, and phone number. The last step is to choose a currency (permanently assigned to your account, which cannot be changed later) and accept the terms and conditions. After successful verification, you will be given access to your profile.

The user’s account at AlfCasino consists of 4 sections:

• Balance – the current balance of your account (game and money).
• Deposit – deposit options and history of operations.
• Withdrawal – sending withdrawal instructions and payment history (completed, pending, canceled).
• History – all operations to date (deposits, withdrawals, winnings).

Demo Version

A separate section is dedicated to setting up and managing profile information, as well as your status in the loyalty program. Although the profile section may seem cumbersome, it is well-organized. Clicking on the casino logo will direct you to the lobby while clicking your character icon will take you back to your profile.

Bonus Policy

The bonus program stands out for its loyalty to customers. The casino offers low stakes and a wide range of offers that do not require activity on the part of players. Moreover, AlfCasino allows the use of promo codes and offers interesting tournaments, but let’s start from the beginning.

No Deposit Bonus

AlfCasino does not offer any deposit bonuses. This is a standard measure taken by all modern companies against fraud by dishonest players. The no-deposit bonus allows players to get funds without any investment, so some players create accounts just to get the bonus money, and after a while withdraw them. Moreover, no deposit bonuses allow players to get rich quickly with the bonus funds if they are lucky.

Deposit Bonuses

The welcome package at AlfCasino only includes a 100% first deposit bonus (up to €500) and 200 free spins, which are awarded in installments over 10 consecutive days. The maximum bet for bonuses is €5. Bet: x30.

Regular Bonuses

There are some really interesting offers in this category. First, we have “Deposit Mondays”. Every player who deposits a minimum of €20 gets 50 free spins, which must be triggered within 7 days. The wager is x30. At the same time, players who reach level 3 or higher in the loyalty program receive a refund for each bet. The amount of interest depends on the status of the program:

• 5% (up to €1,000) for Level 3 players
• 10% (up to €2,000) for level 4 players
• 15% (up to €3,000) for level 5 players

Second, we have “Weekend Refill” in the form of 50% refunds and 50 free spins, the funds of which must be multiplied by 30 times. Third, on Sundays, there is a 10% discount on the amount of bets placed in the Live Casino section for at least €5.

Tournaments

The casino regularly organizes slot machine tournaments. You can participate in “Game of the Week” tournaments (a seven-day competition with a predetermined prize pool), “Race of the Month” (with an accumulation pool), “Best Developer” (with games from the studio with the best monthly stats) and special events for players who like live games. Betting limits are low (minimum turnover is 30 cents) and winnings can reach up to 250,000 loyalty points.

Loyalty Program

The Casino Loyalty Program is based on the accumulation of Loyalty Points (LP – Loyalty Points). The more points a player has, the higher his status (there are 5 of them in total). Points are awarded for placing bets and winning tournaments. These points can be exchanged for cash. Each level in the program gives the player a package of privileges – refunds, higher payout limits, and a personal manager. Moreover, the status determines the exchange rate of points for cash:

• Level 1 – 100:1.
• Level 2 – 95:1.
• Level 3 – 90:1.
• Level 4 – 80:1.
• Level 5 – 70:1.

Unused points are lost three months after they are earned. Try it now!

AlfCasino Promo Codes, Welcome Bonuses, and Other Promotions

Although AlfCasino is a relatively new casino, it has already established itself in the market and offers a wide range of tournaments and promotions for its customers. The casino provides profitable bonuses not only for regular players but also for newcomers.

For example, when you make your first deposit, you will receive a 100% welcome bonus of up to €500 and 200 free spins from the casino. In addition to this welcome bonus, you can also expect a weekly reload bonus of 50 free spins and a weekend deposit bonus of up to 800 euros. Alf Casino also regularly organizes tournaments with prizes in the form of Loyalty Points. These tournaments typically have an average prize pool ranging from 100,000 to 250,000 points.

Loyalty points are the currency used in Alf Casino’s tournaments. They can be earned by playing games and wagering real money. For more information about Loyalty Points, please refer to the section above.

Slot Machines at Alf Casino

The assortment of video slots, which are the most common type of entertainment at online casinos, at Alf Casino looks impressive. Immediately after registering, we get access to more than 1,200 thematically diverse slots! Among the video slots available on this platform, the most popular are Starburst, Lake’s Five, Planet of Apes, Aloha, Cluster Pays, Blood Suckers II, and many others. In the tabs “Best Games”, “New Releases”, “Most Popular” and “Slots” you can find not only modern versions of slots but also classic slots with evocative lemons, bananas, cherries, and sevens.

Variety of Games at Alf Casino

As we mentioned in the introduction, Alf Casino offers software from many vendors. To prove this statement, suffice it to mention: Endorphina, Elk Studios, iSoftBet, GameArt, Habanero, NetEnt, Yggdrasil Gaming, Pragmatic Play, EGT, Ezugi, PariPlay, BetSoft Gaming, QuickSpin, Push Gaming, Amatic, Red Rake, Thunderkick, Ainsworth, Amaya, Evolution Gaming and Igrosoft.

In total, Alf Casino offers more than 1,300 casino games: approximately 1,200 video slots, over 60 table games, around 20 varieties of video poker, and around 10 games with live dealers. Considering this is a relatively new site, it’s a surprisingly diverse selection. The creators of the platform have set a high bar for themselves. In this article, we will take a closer look at each category so that readers can get a better understanding of the options available at Alf Casino.

Depositing and Withdrawing Funds

You can deposit money into your account in many ways: VISA/MasterCard, PaySafeCard, Neteller, Entercash, Rapid, Payeer, Sepa, QIWI, EcoPayz, and Skrill. The full list of available methods depends on a player’s country of residence. Money is deposited automatically into your account, but the operator may charge additional fees for using the service.

Funds can be withdrawn using the same methods, except Sepa. To withdraw money, you must go through a verification process to confirm your identity (this is a standard procedure to protect your funds). This process takes no more than 72 hours, as long as you provide all the documents on time. The withdrawal time of your funds is from 1 to 7 business days, depending on the payment method you choose. The maximum amount you can withdraw is determined by your loyalty program status and ranges from €6,000 to €20,000 per month. The most popular currencies used in AlfCasino are the euro, Polish zloty, Swedish and Norwegian krona, Turkish lira, Canadian dollars, and Hungarian forints.

Withdrawal Complaints

Comments about AlfCasino online are quite contradictory. Some players praise the casino but argue that it is worth working with low stakes. Some players complain about problems with the withdrawal process, as the procedure exceeds the expected three days. On a scale from 1 to 10, the average score for comments on forums and sites is around 7 (seven) points.

License and Regulator

The casino claims to have obtained a sub-license in Curacao (No. 8048/JAZ). However, when we clicked on the official link, we did not find any mention of a valid license. It is possible that such information is not yet included in the registry for bureaucratic reasons. Although the government of Curacao does not have a good reputation in the gambling market, since it also issues its licenses to less reliable casinos. Thus, we can assume that Alfcasino may not have a valid license. We will follow this issue closely and let you know of any changes.

Complaints About the Casino

A large percentage of negative comments about AlfCasino are related to the customer service department. The authors of the reviews are dissatisfied with the service in general, mentioning such characteristics as slowness and incompetence. Players claim that all delays are unreasonable. We also found negative reviews about refunds from machines, bonus programs, and licenses. On the other hand, there are many positive comments. Players praise the overall look of the site, the large selection of games, and the tournament offerings.

Where to Complain About the Casino?

If you are not satisfied with AlfCasino’s service, contact customer support at [email protected] or via chat. It is better not to contact it by phone, as chat does not provide a record of the conversation. Once submitted, your complaint will be registered in the system and reviewed within a few days. If the response is still in doubt, you can refer the complaint to the department head, whose decision will be final. The entire complaint process should not take more than 21 days (not including the time it takes for you to provide the relevant documents).

If the casino doesn’t resolve your problem, you can contact the regulator or an independent organization such as the ODR, ADR, AGCG, etc. Please note: Before you file a complaint, review the casino’s terms and conditions to see if your claim is valid.

Customer Service

To contact AlfCasino’s support team, you can use the following methods:

• Phone: +356 2778 0669 (Malta, calls from other countries are charged at international rates)
• E-mail: [email protected] or through the contact form on the website
• Online Chat: it is open 24 hours a day

If you don’t want to contact the casino staff, be sure to check out the FAQ section for answers to frequently asked questions. If you have technical problems or concerns about how the games work, or if you have a question such as how to run a certain game, withdrawals, etc., you can always contact the customer service staff.

Overall, it’s safe to say that Alf Casino stands out from its competitors, something it strives for carefully. The best example of this is the well-designed and developed loyalty program. You will make the final verdict yourself, but first, try to get into the atmosphere of this casino and let yourself be carried away into the amazing world of games.

User Agreement

The Terms and Conditions (User Agreement) contain important information about the rules of the casino and guidance on how to act in controversial gaming situations. We present to you some of the most important subsections so that you understand how important it is to read this document.

Third-Party Access

The administration of the casino is not responsible for any losses incurred by the player as a result of intentional or accidental access to the player’s account by third parties. Any actions performed on the account are considered to be the actions of the player.

Tax Liability

The player is fully responsible for fulfilling his tax obligations in his country of residence. If the casino incurs any losses on this account, the player is obliged to compensate them.

Identification Documents

At the request of the administration of the casino, the player must present documents proving his identity. The document may be, for example, a utility bill, confirming the address of residence.

Interpretation of Results

In the event of a dispute during the game, the results will be determined by the data stored on the operator’s server, not the data displayed on the player’s screen.

Deposit and Withdrawal Conditions

When making a deposit, the player must pay all required fees. A special fee may be charged if the player requires a refund of the deposit – the player must pay this fee.

If a deposit is not turned over at least three times during withdrawal, the casino may impose a penalty of 10 percent (at least 50 cents) of the amount withdrawn (15 percent if using a card).

System Failures

The casino operator (and its partners) is not responsible for losses caused by technical and system errors. In other words, you play at your own risk.

AlfCasino: a Scam or a Reliable Casino?

If we talk about the design of AlfCasino‘s website, it is a typical European-style company with its own set of pros and cons. The company has an ambiguous reputation online, but it does seem to be customer-oriented and has good-quality graphics. However, the license status of the website is questionable, and more information may be released in the future, but at this point, we cannot be certain. Overall, AlfCasino can be described as a project that is not a scam but rather one that needs more time to fully develop and resolve any legal issues.

Conclusion

Despite a few minor flaws and some serious issues, the casino still makes a positive impression. It is possible to win at AlfCasino, so it’s worth taking a look. We are not going to add the casino to our blacklist. We give it 7 points for its originality, friendly atmosphere, attractive bonus program, and great graphics and user experience.