Spinia

Spinia is a brand-new project that is just gaining momentum. The casino has almost no reviews on the web, but the site attracts attention with its appearance and a rich bonus program beckons players.

How will this new online gambling platform, Spinia, turn out? Is it a serious casino worth considering, or just another scam? Let’s take a closer look and analyze all aspects of this platform.

Casino Platform

The Spinia casino platform was launched in 2018. The site belongs to N1 Interactive Ltd. registered in Malta. In recent years, the operator opened six more casinos: Euslot, Lady Hammer, LiveCasino, Paradise Casino, Avalon87, and N1 Casino. This young but promising project is steadily evolving. The casino operator has already signed a significant number of contracts with software developers and introduced different language versions, new methods of money transfer, and new games. Unfortunately, the service does not have a PC version.

In addition, the platform has a well-developed system of protection and support for players. The site is protected by anti-virus software, and all transactions are protected by 128-bit SSL. Moreover, the company collaborates with anti-gambling organizations, including Gamblers Anonymous, Gambling Therapy, and GamCare. The casino also uses parental control software from GamBlock, Solid Oak Software, and Net Nanny, among others. At first glance, the project is generating positive excitement.

Online Version

The official website of Spinia Casino features a design that uses shades of white and mint green. The lobby and advertising bar contrast perfectly with the background. The game collection includes more than 1,800 titles – famous slots, blackjack, poker, baccarat, roulette, keno, and live games. The site offers a demo version, but only after preliminary registration.

The menu contains two tabs: Slots and Live Casino. The second section additionally contains table and card games. There is a filter in the lobby that allows you to search for your favorite games by category and developer. Moreover, we can find our favorite item by typing its name in the designated area. At the bottom of the page, you can find all the legal information, a list of the main payment methods, and a list of software developers. The site is available in six languages, including English, Polish, Swedish, Finnish, Norwegian, and German.

Mobile Version

Spinia Casino has a mobile-adapted version, but unfortunately, there is no app, so you can only play in the online format. Unlike the web version, the mobile adaptation has a shorter menu (lobby, novelties, slots), which is not always convenient. For example, when a player wants to choose a language version, he has to go through the whole list of options, and if he accidentally clicks on the wrong icon, the menu collapses.

As for the user account, in this version, the icons are so small that it is difficult to click on the right one. Leaving aside the problem with small icons, the mobile version is quite good. The advantage is that it is very easy and convenient to navigate to the next sections and there is not a lot of text. Interestingly, the site allows you to use the mobile version simultaneously in your browser and on your device. Even the User Agreement does not impose any restrictions on such activity. This is a small disadvantage when it comes to preventing money fraud because if a player can play on two sites at the same time, he can also make different bets on the same game.

Downloadable Version

Spinia Casino has no PC version. Of course, this may be due to the company’s short existence in the gambling market, but the main reason is rather the desire to fit in with the prevailing mobility trends. Although the PC version may seem outdated, it has many advantages:

• Security of data storage (the player does not enter data into the browser, which is a public network).
• Independence from organizations that block access to the network (e.g., Roskomandzor).
• Better graphics (files are installed on your computer and do not affect the speed of page loading).

Live Casino

Spinia offers a wide range of live games. As we mentioned earlier, this section is a mix of different types of games, except slots. We counted 27 live games, including various types of blackjack, baccarat, spherical roulette (which has impressive visual effects thanks to the use of cameras shooting from different angles), and automatic roulette. Unfortunately, we didn’t find live poker.

The croupiers are mostly women. This is the prevailing trend, which does not affect professionalism at all. The croupiers are all knowledgeable employees who answer players’ questions asked in the lobby chat room. In addition, live casinos allow you to adjust the screen resolution, which is useful when the games stutter.

Software Vendors

Spinia Casino works with developers such as P1x2 Gaming, Betsoft Gaming, Ezugi, Mr.Slotty, Pragmatic Play, BGaming, Amatic, EGT, GameArt, NetEnt, Microgaming, IronDog Studio, Belatra, Endorphina, Habanero, Platipus, Spinomenal, Booming Games, Evolution, ISOFT Bet, Play’n’GO and Yggdrasil. Most of the suppliers are very well known to players, which speaks well for the casino operator.

User Account

Registration in the casino takes only a few minutes. First, you need to enter your name and email, come up with a password, and confirm your age. Then you need to enter your home address, and date of birth and choose your preferred currency. Unlike other sites, Spinia allows you to fund your account gradually. The panoramic version of the user account is very easy to use. All of the following options are available in the left menu.

• “Balance” – contains information about the current account status, deposit/withdrawal options, and accumulated bonus points and promo codes.
• “History” is a list of payments and deposits that has a filter that allows you to search for transactions based on a specific currency, type, or status (pending/accepted/rejected).
• “Bonuses” is a collection of active and currently used bonuses.
• “Profile” information provided by the player, which can be edited.
• “Responsible Gaming” – a set of rules for casino games (deposits, withdrawals, bets, etc.).
• “Documents” – a list of items that need to be approved for withdrawal.

The browser version of the account is very easy to use, but the mobile format, unfortunately, introduces a lot of difficulties (we have already talked about this in the subsection on the mobile version).

Bonus Policy

The bonus program at Spinia Casino offers many different interesting options (almost all variations on the theme of promotions, except lotteries).

No Deposit Bonuses

The no-deposit bonus at Spinia Casino is free spins. This promotion can only be used once and is only valid for a limited time. The wager is quite strict (it is x40).

Deposit Bonuses

The player’s welcome package includes several bonuses totaling €1,250:

• First deposit bonus from €20: 100% (up to €250) + 50 free spins on the Legacy of Egypt slot (promo code: PINACOLADA).
• Second deposit bonus from €20: 50% (up to €250) + 25 free spins at Book of Dead slot (promo code: MOJITO).
• Third Deposit Bonus from €20: 50% (up to €250) + 25 free spins at Golden Fish Tank slot (promo code: MAITAI).
• Fourth deposit bonus from €20: 50% (up to €500) + 50 free spins at Casino Zeppelin slot (promo code: NEGRONI).

The wager for all bonuses is the same, you have to spin them 40 times. If you want to activate them, you must deposit at least €20. It is also worth noting that some currencies are not recognized in the promotions (e.g. Canadian dollar).

Fixed Bonus

The only fixed bonus at Spinia Casino is a Sunday 50% rebate (up to a maximum of €250). It can be used by depositing a total of €20. The wager is the same (x40).

Tournaments

The casino organizes daily slot machine tournaments. These are competitions involving the accumulation of bonus points, which determine the player’s position in the tournament list. The first 60 places get prizes (money or free spins). The number of contest points depends on the number of bets made. One point is equivalent to one €1 bet. The prize pool is €30,000.

Loyalty Program

The VIP program at Spinia Casino is a traditional ladder of levels. Bonus points are very important here, but unlike tournaments, one point can be earned for a wager of €20. By accumulating points in their account, the user can reach the levels listed below:

• Beginners – 5 points.
• Rookie – 20 points.
• Experienced – 50 points.
• Tenant – 100 points.
• Gambler – 200 points.
• Hero – 500 points.
• Champion – 1,000 points.
• Gold VIP – 3,000 points.
• Diamond VIP – 10,000 points.
• Elite – 50,000 points.

Points are earned for money, and the level in the loyalty program directly affects the exchange rate. In addition, the level reached is associated with receiving privileges, such as an increased withdrawal limit.

Depositing and Withdrawing Funds

You can make deposits at Spinia Casino using several transaction methods, including VISA/MasterCard, Maestro, QIWI, WebMoney, Neteller, Skrill, PaySafeCard, Trustly, and EcoPayz.

The operator does not charge a commission, but it can be charged by the transaction service. The funds appear in the casino’s account immediately. Another thing that sets the casino apart from the competition is the long list of withdrawal methods, which is not too different from the list of deposit methods. In most cases, withdrawals are immediate (except for credit cards, which require 1 to 3 business days). Of course, the above framework does not take into account the time it takes to accept a withdrawal order. This procedure takes an additional few business days.

Withdrawal Complaints

Unfortunately, we found only a few reviews about Spinia Casino on the web, which cannot serve as a basis for a thorough assessment of the reliability of the service. It is quite possible that the casino does not have many reviews yet, as it is a very young project (N1 Interactive Ltd. launched the platform this year). We will follow developments and let you know if new reviews appear.

License and Regulator

N1 Interactive Limited is registered and licensed in Malta (No. C81457). This is a reliable organization, which takes responsibility for any license issued. The official website of the Malta Gaming Authority (MGA) has information confirming the validity of the documents issued for www.spinia.com. So there is no reason to worry. Casino owners note that some games are registered in Curacao. In this case, it is not possible to check the validity of the license because, firstly, there is no number. Secondly, the government of Curacao is currently experiencing problems with validation.

Complaints About the Casino

As we mentioned earlier, there are no complaints about Spnia Casino on the Internet. We only have to wait for more news and check the casino in person.

Where to Complain About the Casino?

According to the casino’s website, if you have any problems, you should contact support at [email protected]. Generally, it takes a few hours to process players’ requests if the issue is not about payment. In the case of money, processing can take up to several days.

If the problem is not resolved by customer support, you are entitled to contact the Malta Gambling Authority (a contact form can be found on the MGA website) or another consumer protection organization. However, before you take any action, we recommend that you first carefully read the User Agreement (“Terms and Conditions”), which discusses the most important issues.

Often, players have many problems due to a lack of understanding of any of the subsections. By using the casino, you automatically agree to all terms and conditions.

Customer Support

You can contact support directly by email, unfortunately, there is no support via phone. You can also send a help request via a contact form. In addition, you can use the online chat option, the shortest and fastest way to communicate. To do this, you will need to enter your name and email address. After completing the above steps, your place in the queue will appear on the screen.

To be honest, this is the first time we have encountered such a system in a casino, as it is more like communicating with a bank or telephone operator. When your turn comes, a chat window will open. In addition, you can evaluate the quality of customer service at any time and send the entire conversation to an email address. This is a convenient option for quicker resolution of any issues.

Communication is only in English, which is not convenient for all players. Of course, there are online translation tools, but it takes a lot of time to use them.

Due to the inability to create a review based on user feedback, we decided to personally test the communication by asking the consultant a few questions (we asked about the game rules and the license). The responses were clear, concise, and quick. Overall, the support team made a positive impression.

User Agreement

“Terms and Conditions” or the User Agreement is the main document that defines the relationship between customers and the casino. Let’s go through a few subsections so that you understand how important it is to read the agreement before playing if you want to avoid losing money.

Disclaimer

One of the unpleasant conditions imposed by the casino operator is that the player, using the platform, assumes responsibility for any consequences (including financial ones). This subsection invalidates most casino complaints. Indeed, it is difficult to prove, for example, the loss of data due to the service.

This is a standard sub-item in every casino. The administration of the casino may request to check your data at any time (especially when requesting a withdrawal). If the data provided by the player during registration is incorrect, the profile is blocked. Of course, after several requests to change the data. It is worth paying attention to the correctness of all data.

Errors on the Site

In the case of an error on the part of the system, your account may be credited with funds and bonuses that you did not win. The most unpleasant thing is that you may not notice it, as the operator is not responsible for it. At the same time, during the complaint process, the final decision is made based on the server data, not your remarks. Unfortunately, this minimizes the chances that you will get an adequate response to your complaint. However, there is a positive side to this subsection. Due to the fact that all actions are stored in the casino’s database, the site administration can easily undo any problems and errors. In this case, you don’t lose your money without the possibility of getting it back.

Inactive Account

We consider this condition very strict compared to other casinos. An account is considered inactive if its owner did not perform any activity (deposits, bets, withdrawals) for 30 business days (in European casinos, this period ranges from 6 to even 12 months). If the account is considered inactive, the casino administration may close and reset it. This is a frankly harsh condition, as each casino usually contacts the user before taking such serious actions as cancellation of winnings.

Spinia: a Scam or a Reliable Casino?

Spinia Casino – is a very interesting project which could potentially become one of the top 20 casinos. However, the service is needed further improvements: bugs on the platform should be fixed, the user agreement should be improved, especially unreasonable subsections, and new features should be added, such as more language versions and a mobile app. It is positive that the company is serious about legitimate business and data protection issues from the beginning: having a regulator and cooperating with consumer protection organizations. Spinia Casino is not a scam, but a new player in the gambling market that deserves attention.

Conclusion

Taking into account all the pros and cons, Spinia Casino is just forming its reputation. Is it worth playing this casino if you want to win? You should give it a try. We will keep a close eye on this project and keep you informed.