LeoVegas is this a scam? Review and Customers Reviews

LeoVegas – a popular European casino that offers players more than 900 games, convenient features, a mobile app and much more. LeoVegas is a casino with a large audience of players from all over the world. Its impressive style, powerful bonus program and reputable legal background keep the casino on the list of the most popular and well-known gambling establishments. Of course, as a player, you would want to know for sure whether LeoVegas is a pure scam or a reputable gambling operator that doesn’t pretend to be honest, but actually lives up to the expectations of its users. As always, let’s look at all the facts.

Casino platform

LeoVegas platform is owned by LeoVegas Gaming Plc, which also owns the Royal Panda Casino project. The company was registered in Malta in 2012 and is a serious player on the market. The project was awarded by the famous international exhibition EGR in the category “Best Native App”. It is also a winner of Gaming Award and International Gaming Award.

LeoVegas offers a wide range of gaming products from well-known providers, including NetEnd, Microgaming and Betsoft. Cooperation with them is an indicator of absolute solidity of this casino. This is one of the most loyal operators: citizens of only a few countries (the US, Afghanistan, Ethiopia, Cyprus, Iraq, Iran, Curacao, Iraq, Kuwait, Somalia, Yemen and Syria) are prohibited from using the casino’s resources. This approach manifests itself in many ways: Regulation of legal relationships with users, bonus policy, and conflict resolution. The casino definitely deserves more attention. Let’s try to find out if it is possible to win at LeoVegas.

Online version

The official casino website exists under different domain names (depending on geolocation): leovegas.com/ca/ (Canada), leovegas.com/de/ (Denmark), leovegas.com/fi/ (Finland), leovegas.com/no/ (Norway), leovegas.com/sv/ (Sweden), leovegas.com/ (other countries). The design of the casino resources is eye-catching, elegant and concise at the same time. Orange color scheme (corresponding to the image of a lion, the underlying concept), small font, short menu and almost complete absence of advertising (only the cursor) allow you to feel comfortable and enjoy the game without being distracted by various irritants.

The choice of languages is not very large, but nevertheless, the company has provided players with the essentials: English, German, Norwegian, Swedish, Finnish, Czech and Slovenian. The collection of games is impressive and includes more than 900 titles, including traditional card games (poker, blackjack, baccarat), as well as keno, bingo, roulette (including interactive roulette) and many others. There is also a separate section for sports betting (they even have their own bonus rules). You can play for money or try demo versions of the originals.

Mobile version

As mentioned, the LeoVegas mobile app has won many awards. It is based on software from Mobile Labs B.V. The mobile version is compatible with iOS and Android devices and weighs only a few MB, so it does not affect phone performance. The app collection includes more than 600 games optimized for touch screens. The user interface is almost the same as the browser version and is very user-friendly.

The bonus system differs from the system in the online version only in the amount, but the LeoVegas program itself is the same: no deposit bonus, bonus on the first four deposits, event-based promotions and tournaments. As you can see for yourself, this is a practical and functional application.

Downloadable version

Unfortunately, the LeoVegas There is no version designed for installation on a personal computer. Considering that the casino has been on the market for more than six years and has already moved from the category of newcomers to experts, it is unreasonable to expect such a version to appear. As we’ve described in other reviews, the trend of moving from physical environments to mobile devices has resulted in almost no popular casinos having an agent to install. Meanwhile, offline mode has its own advantages: Independence from the ISP and from the influence of the country’s regulatory authorities, as well as security when entering your username and password, which can easily be stolen in an unsecured browser.

Casino on the Belly

The live casino event program includes more than 40 elements. You can try blackjack, baccarat, poker and roulette (by the way, LeoVegas offers interactive roulette, which creates an amazing staging and sense of immersion by shooting with multiple cameras at different points in the room). Dealers are well-trained and make quick decisions. You can choose a table with female or male croupiers. During the game you can ask questions or just chat. The predominant language is English, but you shouldn’t have any problems with the online translator. As for color rendering, it’s pretty good. You can also reduce the screen resolution, if the data transmission suddenly starts to slow down (we did not notice it).

Software vendors

LeoVegas cooperates with a large number of studios, which speaks in its favor. The operator has agreements with well-known producers of gaming software such as: 2 by 2 Gaming, Bally, Barcrest, Bet Digital, Big Time Gaming, Blueprint, Chance Interactive, Core Gaming, Edict, ELK, Extreme Live Gaming, Fantasma, Felt Gaming, FOG, Fuga, GameVy, Gamomat, Genesis Games, Williams, Yggdrasil, IGT, Inspired Gaming, iSoftBet, Just For The Win, Lightning Box, Lucky Streak, Microgaming, Nektan, Nextgen, OGS, Openbet, Play’n Go, Playtech, Pragmatic Play, Push Gaming, Quickspin, Rabcat, Realistic Games, Skillz Gaming and Thunderkick. The collections are constantly being updated and the list of partners is growing. This is certainly a nice trend, as many modern providers keep the same libraries as originally assembled and don’t update them at all.

User account

Already at the first stages of logging in to the LeoVegas site or LeoVegas application you will be asked to confirm your personal data (the provider will send an email to the email address specified in the form) and your location (through the zip code you entered). At the same time, the system will be able to determine if the zip code you entered matches the country where the device is currently located, even if you try to log in through a closed/VPN connection. You will also be prompted to select a starter bonus from one of the packages:

• Casino Bonus – Slots Bonus
• Live Casino Bonus – A bonus for participating in live events.
• Sports bonus is a bonus for betting on sports.

You can also cancel the bonus offer. After authentication you will get to your personal cabinet, where you will find information about your current balance and deposit/withdrawal methods, available promotions, settings and the opportunity to change your personal data. The menu is simple and practical. Transitions to and from the game lobby are quick. In general, the developers have done everything possible to make the use of the personal account convenient.

Bonus policy

The bonus program of the pool is very diverse. Of course, there is no cumulative cash-back system (only a fixed percentage return on the deposit). The LeoVegas VIP program is also absent. Promo code and everything related to it the administration does not consider anything significant. Nevertheless, the casino offers a good starter package.

No deposit bonus

When you sign up for the LeoVegasYou get a no deposit bonus: 20 free spins on slots. They are only valid for one week, and to guarantee winning, you must bet no more than €5 and the equivalent of x35.

Deposit bonuses

Account with a €400 deposit bonus and 80 free spins: 100% (up to €600) and 100 free spins. The wagering requirements are the same as in the previous promotion. There is one important note: if you refused the first bonus, you will not be given the following bonuses either.

Regular bonuses

Regular casino promotions include Black Friday, when users can earn bonus points for their deposits and bets, which can be spent on gifts.

Tournaments

They are separate for low-limit and high-limit (VIP) players. In both cases the prizes in the game are lottery tickets: 1 ticket can be obtained for a bet of €100. In tournaments participants play against time, and at the end of each period a tournament table is made. Prizes are awarded to the 25 people who get the most tickets. The prize for first place is unlimited VIP buys, for second place €1,000 to the account, and the last 5 places get free spins.

Depositing and withdrawing funds

To make a deposit, the casino offers a fairly limited list of options:

• Bank cards – VISA, MasterCard, Maestro,
• Payment systems and e-wallets – Neteller, PaySafeCard, Poli, Skrill, Trustly.

The minimum deposit amount is €10. There are no transfer fees from the casino. However, to receive payment you can only use a VISA card (Classic or Electron), bank transfers and several other international money transfer systems. At the same time, the choice of currencies is also limited, so it makes sense to convert, which entails additional fees and commissions. The smallest amount that can be withdrawn from the card is €20. However, before the casino management agrees to transfer this money to your personal account, it will require proof of your identity and may require a number of documents to do so.

Withdrawal complaints

Complaints about LeoVegas include those in which users are dissatisfied with the speed of withdrawal. Mostly we are talking about controversial situations when the administration requires additional documents to confirm the identity of the person making the request. This requirement always annoys users who are already set to receive their winnings, but suddenly encounter additional obstacles. Let’s just note that about 70% of these cases, judging by the comments, were successfully resolved for the players. They just took longer than expected.

License and regulator

The casino is licensed in several jurisdictions:

• Malta (regulator – Malta Gaming Authority, license number – C59314),
• United Kingdom (regulator – the British Gambling Association, license number – 000-039198-R-319450-017),
• Denmark (regulator – Danish Gambling Authority, license numbers – 15-1660384, 17-0700928).

License numbers and all the necessary links to get license information are presented on the official resources of the provider. In addition, in the jurisdiction of Ireland, LeoVegas’ activities are controlled by the country’s tax commissioners. The provider describes this in detail in the relevant resources section.

Complaints about the casino

Among the complaints that casino users leave on forums are failures in games, leading to loss of winnings. For example, they often complain that they cannot set high limits in the bonus game. Legally, they can’t complain because they signed a contract in which they took responsibility for these risks (more on that later). In fact, most customers have been able to get compensation simply by contacting the site’s support team and describing the situation in detail.

Negative criticism of long-term verification in LeoVegas takes second place in the list of user complaints, but we have already covered this. Finally, in third place are complaints about bonus accumulation. Players complain that they cannot use their accumulated spins and that the initially polite and helpful administration no longer keeps in touch with them. Of course, many of the above cases are hard to prove, but they still deserve attention.

Where to complain about the casino?

If you’re having trouble using LeoVegas services, you should contact the customer support site. The best way to do this is to email (you can write directly to [email protected] or send your message through the comment form) so that your call will be officially registered. You can also contact one of the regulators at any time. However, in our opinion, this is only worth doing if you can’t negotiate with the support team. If you conduct a review from the beginning, there is always the possibility that you have overlooked something in the user agreement and therefore will not be compensated.

In any case, it is important that you stop depositing and playing on casino resources. On the one hand, it helps to reduce potential confusion in your gaming statistics; on the other hand, it gives the operator a more solid image. To prevent other users from making mistakes, post a LeoVegas review on our website and tell us about your situation. Publicity is an important step in your relationship with the online casino.

Support Department

Casino support is available around the clock, and you can contact her in three ways:

• Email.
• Through online chat (verified if the consultant responds within one minute).
• In addition, there is a fairly detailed and structured FAQ that allows you to quickly get information on the topic of interest to the user.

Users note the friendliness of the support service of the casino, its willingness to resolve situations in favor of the client and great patience. However, in some cases, the answers from support do not appear, and the process of solving the problem is delayed.

User Agreement

The terms and conditions and privacy policy govern the legal relationship between the casino and its users. It is important to familiarize yourself with them, as any disputed situation will be handled with these rules in mind. Let’s break down a few examples to show that it really does make sense to take the time to study this document.

Suspension of an inactive account

Specifically, clause 2.1.10 states that inactive accounts (accounts with balances that have not been used for at least 12 months) and dormant accounts (accounts with balances that have not been used for at least 20 months) are likely to be blocked while their balances are sent to the regulator. Of course, you will be notified that your account has become inactive so that you can take steps to unblock it. This point is important for those who periodically change casinos and then return to “abandoned” accounts. In this case, this practice can lead to the fact that you will either have to re-register or go through a long and tedious process of account restoration.

This is a prize/bonus that has been credited in error. If the operator or the system makes a mistake and you receive funds, they are considered the property of the casino. Even if you have already managed to spend them on bets or even withdraw a certain amount, you will be defaulted. The situation is unpleasant because you may not realize the operator’s mistake and sincerely consider the received funds as yours, dispose of them, but at some point you realize that they are reduced to zero.

Additional identity checks

This clause refers to the right of the LeoVegas administration to request additional documents to verify your identity when your payout request exceeds €3,000 or at any other time. In practice, in addition to your passport, ID card or driver’s license, you may also be asked for copies of utility receipts, bank statements, e-wallet account details, etc.

Review of strategies

LeoVegas warns that any player who submitted a withdrawal request will be checked for violations – use of zero or low margin bets or models, hedging and other dishonest strategies. If unfair play is detected, the administration will deny the payment and confiscate all the player’s winnings. It should be noted that unlike most casinos, LeoVegas clearly defines what bets are considered a “cheating strategy” and gives examples. Specifically, it means making consecutive bets of 30% or more of the player’s balance (including bonus funds) until the bonus is paid out again. The Provider views this tactic as an attempt to “refresh the funds”.

Withdrawal fee

If you do not win a bet, LeoVegas may conduct additional checks when you request a withdrawal. In addition, the casino may charge a fee of 5%.

Risk-taking

If you accept this User Agreement, you also accept all risks associated with the game. This clause completely reduces the chances of a successful complaint to the regulatory authorities. This is because you agree to be absolutely responsible for any unpleasant consequences to you.

Is LeoVegas a scam or a reliable casino?

LeoVegas offers users a wide range of gambling products, high-quality software and practical features. The casino’s mobile app is popular and has won many awards. The operator also takes licensing very seriously: few of its competitors are registered in at least three jurisdictions. However, judging by comments on the Internet, things are not going so well for LeoVegas: payment delays, withdrawal problems, errors and other factors cloud the impression of the casino.

Moreover, the user agreement contains clauses that can be interpreted not only as a legal protection of the company from unfounded claims, but also as an attempt to limit the user, depriving him of the opportunity to protect his own rights. LeoVegas is not a scam, but the casino’s policy does not give the impression of a completely honest organization.

Conclusion

LeoVegas is popular in Europe and has a major audience there. However, in other countries this casino has little chance to become famous – at least until it corrects its user policy. Withdrawals, errors and other factors spoil the impression of the casino.