Casino Heroes
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Casino Heroes is a completely new format for online casinos. It is an indoor RPG world in which you travel to different islands, complete quests and defeat zombies.
Casino
Casino Heroes
Official website
Social media
Founded
2015
Head Office
Hero Gaming, Level 0, Spinola Park, Triq Mikiel Ang Borg, St Julians SPK 1000, Malta
Types of support
[email protected]ChatFacebookTwitterInstagramFAQ
Languages
English,
Casino owner
Hero Gaming Limited
Minimum 1st deposit
1st deposit bonus
Free demo games
No
Type of casino
Real online casino, Online slots, Live casino
Number of games
1100+
Games other than slots
Roulette, Blackjack, Poker, Baccarat, Table Games, Scratch Cards, Jackpots
Methods of replenishment
Bank card (Visa/MC), Trustly, Brite, ecoPayz, Skrill, Neteller, VenusPoint, Zimpler
Withdrawal methods
Bank card (Visa/MC), Trustly, Brite, ecoPayz, Wire transfer, Skrill, Neteller, VenusPoint, Zimpler
Withdrawal time
Bank withdrawals are usually instant - 3 days; credit card withdrawals usually take 3 to 5 days; electronic wallets (Skrill/Neteller/EcoPayz/VenusPoint/Zimpler) are usually instant.
Withdrawal limits
Minimum amount - 20 EUR, maximum amount - 10 000 EUR
Account currencies
EUR, USD, NOK, CAD
Casino platform
Hero Gaming Limited
Software
Evolution Gaming, Microgaming, Netent, Play'n GO, Playson, Push Gaming, QuickSpin, Yggdrasil
Mobile applications
No mobile apps
Mobile version of the site
The mobile version is available for almost all games
Referral program
RegistrationRemuneration for referrals
Benefits
Nice site design
High level of security
There is a welcome bonus
Many ways to contact support
A lot of game from the best software providers
Adjustable
Licensed by MGA (Malta Gaming Authority) through license number MGA/CRP/253/2013, issued on 23rd May 2019
Regulation
Laws of Malta
Security
Gambling Therapy, MGA, SSL, Gamblers Anonymous, BeGambleAware, Net Nanny, CyberPatrol
Overall assessment
8.7/10
    More on that
    The address is
    Hero Gaming, Level 0, Spinola Park, Triq Mikiel Ang Borg, St Julians SPK 1000, Malyta

    Casino Heroes is a scam? Reviews and description

    Published: 20 December 2022 Updated: January 31, 2023

    Casino Heroes is a completely new format for online casinos. It is a closed RPG world in which you travel to different islands, perform tasks and defeat zombies. This interesting project has gathered a large audience in Europe and the Far East. In Russia, however, it is still relatively unknown. So what is it: a big provocation or a legally competent institution? Casino Heroes - a scam or a serious casino? We'll find out right away.

    Casino Heroes reviews

     

    Casino platform

    The platform was conceived in 2014, and in 2015 the operator was able to obtain its first license. For this reason, some sources confuse the year of its foundation. However, Hero Gaming Limited and Hero Island N.V., which incidentally also owns Betser Casino, have done their best: It is a really well-designed, informative and engaging casino. Casino Heroes adapts to different types of devices, browsers and screen resolutions. Pages load quickly (especially because of the large number of graphic elements), the elements do not "overlap" each other.

    There are only six language versions: Swedish, Norwegian, German, Finnish, English and Chinese. This makes it clear that the platform is not intended for the CIS countries and Russia. And although these countries are not on the list of unauthorized users, it is not possible to specify them when registering. Security of users on the site is ensured by an anti-virus system. All transactions are processed using SSL security protocol. In addition, Casino Heroes cooperates with human rights organizations (BeGambleAware, etc.) and organizations that combat gambling addiction.

    Online version

    The official site of the casino is designed in the style of role-playing battle games: a discreet dark blue background, a map of "battles", interesting characters and many hints that imitate training in a real role-playing game. The user "travels" through the islands that open up in the game.

    Casino Heroes online version

    In addition to the island map, there is the standard gaming room. It is traditionally divided into blocks of categories, and there are several similar tabs at the top: slots, flash games, live casino (temporarily inactive), jackpot games, roulette, blackjack, table games. There is also a search box if you want to select a specific game by name.

    Casino Heroes games

    The collection contains more than 1,100 games, but from different categories: Slots, card games (blackjack, poker, baccarat) and table games (roulette, scratch cards). For some reason, live products are temporarily unavailable. The menu is very short and contains almost no information about bonuses, game currency (rubies) accumulation program and deposit/withdrawal methods. On the positive side, all the detailed information about licenses and legal documents is available in the footer. From the first seconds the site impresses with its unusual design, for which you can forgive some lack of features.

    The mobile version of Casino Heroes

    Mobile version Casino Heroes was also launched in 2015. The mobile menu is shorter: all the information in the footer is linked to the main sections as a small list that you can quickly search through. The profile is suitable for mobile devices, so there are no problems with small buttons or unreadable text. This is a good mobile version.

    Downloadable version

    Casino Heroes does not offer a downloadable version. These days, all services need to be mobile and independent of physical location, so the old-fashioned PC agent is a rarity in today's gambling world. At the same time, no one denies the advantages of the PC agent: None of the other versions can boast such good graphics (you can unzip additional files to the PC, which do not affect performance as in the case of a browser or smartphone) and independence from ISP blockades (if a certain casino is banned for use in your country, it will be problematic to download even from Google Play/App Store, while the offline agent remains untouched). In addition, the mobile version requires access to all the data on your device, while when playing on PC you keep your privacy.

    Casino on the Belly

    In the live area Casino Heroes a lot of different table and card games, so if you are interested in this format, then you can all enjoy the game!

    Casino Heroes casino on your stomach

    At the same time, live casino is popular with users and usually brings the biggest income to the institution (only tournaments can compete in this area, and not in all cases). Let's hope that the operator will solve the situation and we will be able to enjoy poker, roulette, baccarat and blackjack "live".

    Software providers at Casino Heroes

    Casino Heroes works with a small list of reliable developers who are valued by users: NetEnt, Microgaming, Play'n'GO, Betsoft Gaming, Rabcat, Yggdrasil Gaming, Push Gaming, Playson, Evolution Gaming, NYX. As for the software of the aforementioned developers, the first thing to note is the unbiased random number generators, which have been repeatedly checked by regulators and professional organizations. In addition, the studios set strict bureaucratic criteria for partners. All of this together creates a good impression of the provider.

    User account

    Registration in Casino Heroes does not take much time, but the user must provide and confirm a lot of personal information. The first step is to enter an email address, name and password (there are a number of requirements, which are displayed as hints when filling out the fields).

    Casino Heroes register

    Next, you must enter your home address (as well as your postal code: it is used to check the correspondence between the location of your device and the entered address data). The third step is to confirm your cell phone number: An SMS with a 16-digit access code will be sent to your phone. When all these steps are successfully completed, you will finally get your personal account. Here everything is very simple: information about your current account (real currency, game currency: ruby), credit/debit history, adjustment data, connected/available bonuses and deposit services. Click on the logo to go to the game lobby, click on the profile icon to return to the profile.

     

    Bonus policy

    The most interesting part of the casino bonus program is undoubtedly the savings system. The starter package is not bad either, but it offers strict wagering requirements. There are other interesting bonus offers as well. Except that promo codes are no longer valid at Casino Heroes. Let's look at each category of promotions individually.

    No deposit bonus

    Casino Heroes does not offer no deposit bonuses. We believe that this is the provider's desire to stop the flow of fraudulent withdrawal requests. The problem is that such promotions "tempt" unscrupulous users to get money into their accounts and then try to withdraw them, even without wagering.

    Casino Heroes bonuses

    Deposit bonuses

    Casino Heroes offers bonuses on your first deposit: 100 % (up to €50). The wager for the bonus is x40.

    Cumulative bonuses

    Casino Heroes has introduced an interesting system for collecting extra currency: Rubies. They are awarded for the victory over the bosses in the quests, travel, for victories in tournaments and for funding the account: 1 ruby is credited for a bet of 75 euros. The administration puts the currency of the prize in the "chest". If you do not make a bet, you can "lose". After wagering (at the same rate x40 as in all other promotions offered by the casino) rubies are transferred to the customer's account, who can exchange them for real money or spend them on prizes in Ruby Store.

    Casino Heroes cumulative bonuses

    Regular bonuses

    These are free spins that are awarded with each deposit depending on the amount: 25 free spins are given for a deposit of 10-19 euros, 60 free spins for a deposit of 20-29 euros and so on. The bet is the same: x40. And the period during which the player must fulfill the conditions of the promotion, not to lose bets, is also 30 days. It is important to know that in the process of betting, the money is first debited from the personal account and only then - from the gaming account. Therefore, if you do not convert your bonus, you will incur losses on your own money.

    Tournaments

    These are outreach missions to countries and islands marked on the map. In most cases, these are one-week promotions. The prize funds can reach €15,000,000. There are also traditional slots tournaments with progressive jackpots.

    Players Club/Loyalty Program

    We haven't found a VIP program for Casino Heroes. Apparently, it has been "replaced" by a bonus points system that encourages users to be active.

     

    Deposit and withdrawal at Casino Heroes

    An important disadvantage of the casino is that you can use only one currency - euros. In principle, the choice of this currency unit is explained by the fact that the casino is mainly focused on European players. However, this is not always practical. In addition, residents of the Far East regions, who can register on the site (for example, the Chinese), must pay a conversion fee.

    As for the methods of withdrawal and deposit, everything is a little better. You can deposit money in several ways: VISA/MasterCard, Neteller, PugglePay, Skrill, Trustly, Zimpler, EcoPayz, Neteller, bank transfer. The minimum amount is 20 euros. Money is immediately credited to your account, and the Casino Heroes welcome bonus is credited immediately thereafter (if you have not turned it down).

    Casino Heroes deposit and withdrawal

    The payout procedure sets not only the minimum limits (the same €20), but also the maximum amount: no more than €2,000 can be cancelled per transaction. In addition, the terms and conditions state that the management has the right to divide winnings over €20,000 into several parts and pay them in installments (but more on that later). For withdrawals you can use VISA/MasterCard, bank transfer, Neteller and Skrill. Transaction time depends on the service you choose and can take up to 5 business days, not including the time needed for the administration to process the application.

    Withdrawal complaints

    The comments about Casino Heroes complete the pleasant picture created with the concept, design and functionality of the site in mind. Many users report problems with payments in this casino: regular refusals to withdraw money or even ignoring by the client, long verification procedures that eventually lead to nothing, and even situations when the money sent by the client is not credited to the account (even with the account statements support refuses to admit the error on their part). Overall, the casino's service has been disappointing for most of the customers who have expressed their opinions online.

     

    License and regulator

    Hero Gaming Limited has been licensed by three different regulatory bodies: the Malta Gaming Authority (company registration number - C61794), the Government of Curacao (sub-license number 8048/JAZ2015-004) and the United Kingdom Gambling Commission (license number - 000-048300-R-326623- 001). This shows the provider's willingness to play with open cards and its responsibility to the players. However, to complete the picture, you should also read the service agreement, which reflects the most important details of the legal relationship between the player and the casino management.

    Complaints about the casino

    As mentioned above, reviews of Casino Heroes contain a lot of critical comments. In addition to unreasonable, from the customer's point of view, refusals to withdraw funds, it leads to dissatisfaction with the work of support service, which can ignore the client or answer with standard phrases (users even suspect that these are robot-generated answers).

    Where to complain about the casino?

    If you encounter injustice as a Casino Heroes customer, you should first write to the casino's technical support team. There is no special mailbox for complaints against the casino. Therefore, you should send your letter to the main email address: [email protected] We do not recommend you to leave a request in the chat room, as it has no legal effect. It can take up to two weeks to investigate your complaint, which is normal for any service provider. If your situation is not resolved after this time, it is wise to leave a request on the website of the Malta Gaming Association (in the special section) or contact one of the human rights organizations: e.g. ODR.

    Support Department

    You can contact Casino Heroes customer service through two channels:

    In the first case, you will get an answer immediately. In the second case, you will have to wait up to 5 hours (at least, that's how long the administration specifies when you send the letter). Of course, we are talking about standard complaints here, not complaints, which, as already mentioned, can take up to two weeks.

    Casino Heroes support service

    User Agreement

    The General Terms and Conditions (User Agreement) contain a number of points that all players should know. After all, non-compliance with these rules can lead to the loss of funds and blocking of the account. Let's look at some of these points.

    Incorrect/false information

    You are responsible for entering the correct personal information. And if the information you provide is incorrect (be it a typo or intentional misrepresentation of information), the authority may consider it a violation of the law and block the account. So we recommend that you take the registration process seriously.

    Casino Heroes false information

    Suspicion of fraud

    If fraud is suspected, the account may be blocked without warning. Reasons for this are usually unverified data, documents that are difficult to identify, or the user's actions in the game (e.g. the use of strategies).

    Casino Heroes suspected fraud

    Verification before payment

    Casino Heroes payment processing staff is authorized to conduct additional payment verification procedures. For example, if you win more than €1,000, you will need to provide copies of your passport, utility bills, or other supporting documents.

    Casino Heroes verification

    Payment in installments

    If the payment exceeds the amount of 20,000 euros, the authority reserves the right to transfer it to you in several installments over a "certain period" (unfortunately, the supplier does not specify the exact period).

    Casino Heroes-payment by installments

    Inactive account

    Inactive and dormant accounts are profiles that have not been accessed for a certain period of time. In the first case it is 12 months, in the second - 3 months.

    Casino Heroes inactive account

    If you have not accessed your account during this period, after prior notice (and if you have ignored it), the authority will assign it the appropriate status and start charging an account maintenance fee of 5 euros per month. When you activate your account, you can, of course, get this amount back, but only if you can prove that you were unable to log into your personal account for objective reasons (no internet connection, health problems), and not because you forgot/negligently did so. In all other cases, money will be deducted until the balance is restored to zero.

    Casino Heroes account maintenance fee

    Assuming all risks

    This section states that by signing up for the Casino Heroes website or app, you assume all risks; any potential losses (direct or indirect) that you may incur cannot be brought as a claim against the casino. These include technical failures, account hacking, and human error.

    Casino Heroes assuming all risks

    Moreover, even if your complaint against the casino is successfully resolved by a third party (such as the MGA), the maximum amount of compensation set by the provider is 100 euros.

    Casino Heroes compensation

    Therefore, we advise you to be prepared for difficulties in obtaining winnings, if you decide to use the services of this casino.

     

    Casino Heroes is a scam or a reliable casino?

    Casino Heroes left a double impression. On the one hand, there is an excellent concept, interesting games and a diverse bonus policy. On the other hand, the consistency of the chosen position inspires respect: the institution is mostly open to European countries, and its functionality corresponds to this orientation. Moreover, Casino Heroes has no problems with licensing, and human rights organizations are on its list of partners.

    It seems that the casino respects its customers. However, many reviews and comments on the Internet show the opposite: Players are ignored, often refuse to pay and make tough demands. And the user agreement leaves almost no chance for justice: its acceptance (and you can't refuse it when registering an account at Casino Heroes) absolves the operator of responsibility for your losses. Of course, Casino Heroes is not a scam, but we recommend that you use its services with caution and only after reading all the documentation.

     

    Conclusion

    Casino Heroes - is a brilliant and ambitious project. However, its colorful and adventurous atmosphere hides a lack of respect for the people who use its services. Can I win at Casino Heroes? That depends on your decision. However, we definitely do not include it in our list of recommendations.

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