CasinoCom is this a scam? Review and Customers Reviews

CasinoCom – a well-known and popular brand among players. Fast winnings, good bonuses and fair play are the things that “keep” the casino audience. CasinoCom is another titan in the gambling industry along with William Hill and 888Casino. Having created its empire more than a decade ago, the operator has spread its influence to every major industry center in the world. However, because CasinoCom has traditionally prioritized player safety and comfort, it is focused on the latest technology.

Has the casino managed to preserve what is most important in the pursuit of great achievements? Can its users still feel safe and secure while playing? What if CasinoCom is just a farce, a big and popular scam? We’ll take a hard look at everything we know about CasinoCom and try to draw some conclusions.

Casino platform

CasinoCom is owned by the Mansion Group, which was founded in 1999 and is based in Gibraltar. The project itself was developed in 2004. Today it is one of the best casinos in the world. The platform supports more than 300 games from leading gaming software providers – NetEnd and Playtech: slots, table games, lotteries, sic bo (craps), scratch cards, arcade games, videos, 3D products and of course live products. Newcomers can play free flash games, which allow them to “get used to”, get acquainted with the “inner world” of the game.

28-bit SSL encryption is used to protect data. All information sources have been verified by eCORGA. CasinoCom has built up a huge player base from 189 countries thanks to its loyal attitude towards its users and its constant desire to keep up with the times: All new technologies that appear on the electronic gaming market are implemented by the operator almost immediately.

Online version

The online version of the casino is like a movie. The lobby is decorated in the best traditions of Las Vegas: it is so bright that sometimes you want to close your eyes. The picture is complemented by a large number of bonus offers and promotions. But despite the colorful design, the menu is simple and unobtrusive. In general, all the efforts of the designers and developers are aimed at ensuring that nothing distracts you from the gameplay.

Switching between sections is very fast thanks to the accelerated html loading. There are slight delays when loading live product pages, but this has no radical effect on the quality of the game. The site is available in 40 language versions: Not everyone can use it. However, the operator indicates that the original language is English and that this version has priority in case of contradictions.

Mobile version

Those who like to play on the go can use the CasinoCom mobile app. It is compatible with iOS and Android devices and supports 3 languages: English, German and Swedish. His interface is quite concise and simple: drop-down menu on the left, a preview of the game and a button to register. There are no intrusive ads, just a simple banner that takes up ¼ of the screen.

However, the range of games is more diverse: in addition to favorite slots (Crazy 7, Irish Luck), there are new versions (such as Batman DC), plus roulette, blackjack, Hold’Em, Hi-Lo and live games. More than 150 games are offered. The welcome offer includes 100% first deposit and free spins after signing up. A good bet of 20x and bonuses of 10% of the bet amount is offered. The app is also compatible with the loyalty program. Interestingly, the age limit of the app is lower than other projects: To download it, the user must be at least 17 years old.

Downloadable version

The CasinoCom client is available in two versions: for Microsoft OS and OS X. This version has the same features as the online version. In practice mode (demo mode) you can play free flash games (we found a few dozen), and once you top up your credit, you can use the entire collection of games. Live products and video poker are also offered. The only thing in which the PC version is better than the browser version is the quality of the graphics. The possibility of installation on a computer system and independence from the speed of Internet channels allows you to fully immerse yourself in the atmosphere of the casino, without being distracted by unpleasant little things.

Casino on the Belly

The live dealer casino collection includes three types of live roulette, as well as popular versions of baccarat, blackjack and hold’em. The visual appeal of the live casino is exciting, which is understandable given that the software was developed by Playtech. The minimum bet at the roulette table is €1 and the minimum bet at the card table is €2.5. This is the “entry ticket” for newcomers who are not yet ready to take risks. Especially when you consider that there is no free content in the live casino. Of course, there is also the VIP segment for those who are used to playing at high stakes.

There is a live chat room where you can discuss the game, ask the dealer a question, or just chat on unrelated topics. There are game statistics, a ranking of the best players and various settings: For example, you can set the appropriate screen resolution. Login to the live version takes only a few seconds. The platform works without “slowdowns”, so the game itself is stress-free.

Software vendors

CasinoCom only works with two of the biggest game developers, preferring them to the many newcomers in the industry. NetEnd is an award-winning developer with more than 20 years of experience and integrity certifications. Its software accounts for 95% of the gaming operators’ portfolio. Playtech is another star in the market, whose software is used by the largest casinos in the world. The company has exclusive contracts with Paramount, Marvel Entertainment and other famous representatives of the industry.

User account

Registering on the site (in the app) is a fairly quick process, although it does require attention. After you fill out a simple form, the operator will send you an email with a confirmation link to your email address. But then comes an important point: authentication requires the creation of an account, to which you attach a bank card, e-wallet or other means of payment. And it’s important to remember that the money can only be withdrawn the same way it was deposited. This is an additional security measure, both for the casino and for you.

The user menu, like the main menu, is minimalistic: you can change your payment and contact information and have a menu for selecting games, offers, and options. Nothing will distract you while you satisfy your need for competitive excitement. All the information you need is summarized. And if you’re having trouble, the FAQ and 24/7 chat are there to help.

Bonus policy

To support their customers, CasinoCom regularly updates its bonus policy, offering seasonal and regular promotions and rewards. Moreover, these promotions take into account the interests of both new and big players.

No deposit bonus

The welcome bonus for newcomers includes 20 free spins. Spins can be won with a fairly correct bet of x20 (conditions apply to the size of the prize on these bets).

Deposit bonuses

The player’s first deposit is doubled. If you deposit $50, the operator will pay you $50. The maximum amount is $400, and you have to pay it back within 30 days at x40 odds.

Free spins are also credited to the deposit, but depend on the specific offer: for example, if you play Age of Gods slot, you will get 180 free spins, 20 for 9 days.

Cumulative bonuses

Game statistics CasinoCom also contributes to winnings. Active and successful users accumulate bonus points, which can later be exchanged for real money. Their rating goes up, which allows them to participate in raffles.

Regular bonuses

The time period from 19:00 to 21:00 (GMT) represents the “Happy Hour” at the casino. During this period, free spins are awarded for bets over $10 with promo code HAPPY. This free gift cannot be offered more than 10 times a day. In addition, every Wednesday, free spins are given out with promo codes BLACK (25 free spins) and RED (50 free spins). However, there are a number of conditions in this case:

• The total amount of winning bets must not exceed $1,000.
• The bonus bet is x20.
• The period of use of free spins – 30 days from the date of receipt.

This is not a complete list of bonuses offered by the company. You can always find the most up-to-date information on the official website of the service provider.

Player Club/Loyalty Program

At the end of each week, players who made bets during the seven days, but went into deficit, receive a cashback. The amount depends on the size of the weekly loss and can range from 5 to 20%. In this case, the money (attention!) is credited both to your account and the casino account, and you do not need to claim it back. Thus, the operator supports active users.

There are also bonuses for invited friends. To get the reward, you have to make sure that the client who came by your recommendation not only registered, but also funded his account. Right now the bonus is $50, and you can win it back by betting 15x. And, of course, there’s the VIP program. Personalized casino tables, an improved bonus system, 24/7 personal service and an accelerated deposit withdrawal period are just some of the features available to VIP customers.

Deposit and withdrawal at CasinoCom

CasinoCom offers a wide choice of withdrawal methods and – which is rare in the gambling environment – methods of money withdrawal. You can register almost any credit card (VISA, Master Card, Maestro), payment system or wallet in your personal account. You can make transfers from your bank account – it is the slowest, but the most reliable way. Transaction fees are charged only by partner casinos. In a month, regular players can withdraw no more than $25,000, VIP clients can withdraw up to $50,000.

Important note: before you will be allowed to withdraw money from your account, the operator requires a passport photo and other documents confirming your identity and the right to win from this account. This is a standard procedure to prevent the theft of casino users’ funds. When converting to another currency, CasinoCom will use the official exchange rate applicable in the country where the service is provided. Conversion fees may apply. We therefore recommend that you use your own currency, if possible.

Withdrawal complaints

The long time it takes to verify withdrawal requests remains the main source of user complaints. The 5-7 working days indicated on the site sometimes turn into months, mostly due to the mandatory verification of the user’s documents. And this is understandable: every day the operator has to process thousands of requests, at least half of which require detailed verification. Existing processing methods are not fully automated, which leads to queues, customer dissatisfaction, and lawsuits. Until a new payment verification algorithm is invented, this situation will not change in all online casinos, even the largest ones.

License and regulator

The gaming operator is licensed by the Gibraltar and UK Gambling Commissions. These are the strictest licensing bodies, and their approval is an unmistakable indicator of high level of fair casino practices. In addition, CasinoCom is monitored by independent auditors, as well as regular product tests. The results are published on the website – this way the operator demonstrates openness and honesty towards users.

But this principle has a downside: CasinoCom’s policy has led to a growing list of countries that are banned from using its resources. This list is many times longer than that of most casino competitors and includes 24 countries, including the United States, Russia (despite the presence of Russian-speaking technical service) and other major European powers: for example, Germany. CasinoCom is based in Gibraltar, but the exact address is not published in official sources.

• Check the casino license

Complaints about the casino

Believe it or not, not many people complain about unscrupulous actions of CasinoCom in the online environment. Users appreciate the high-quality gaming software, transparent terms of cooperation and a good ratio of winnings to losses. Almost half of the people who left their comments on forums and sites pay special attention to the stability of the casino.

Sometimes some users are unhappy with the fact that it takes too long to download live products due to insufficient Internet connection. However, CasinoCom is not alone in this: most modern casinos have faced this problem. Thanks to technological innovations, they are gradually approaching its elimination, but the process is long and tedious. Another source of complaints is the delayed payment of funds, which we have already mentioned above. To be fair, however, it should be noted that this problem can be easily solved by developing another system to protect personal data and customer accounts.

Where to complain about the casino?

However, if you are dissatisfied with the casino, we recommend that you first contact your service provider. You can do this by contacting the website’s customer service department (the main ways of contact are described in the following section) or by sending a formal complaint directly to the company’s legally binding address: Casino.com MEMBER SERVISES, PO Box 1240, Gibraltar. 90% disputes with CasinoCom are resolved this way. If not, your only option is to send a complaint to the regulator, which in this case is the UK or Gibraltar Gambling Commission. Investigating complaints of this nature takes a very long time.

It is very important that you formulate your complaint correctly, substantiate your claims and reflect the essence of the violation of your rights. However, there are many other possibilities. First of all, because the user agreement and related documents regulating your relationship with the casino contain certain “loopholes” that allow the operator to absolve itself of any responsibility if, for example, your account has been hacked. You can also post a casino review on one of our resources to give other users a more accurate and truthful picture of the operator.

Casino Customer Support

CasinoCom’s customer service is available 24 hours a day, 7 days a week. You can contact them in several ways:

• Call: 0800 9012 483 (UK toll-free number), +350 200 44793 (international number).
• Online Chat.
• Use the contact form.
• Send an email to [email protected].

Do you want to communicate in your native language? Point it out in the app or in the chat room. The casino offers perhaps the largest number of language versions compared to its competitors. But even if you call them on the phone, they’ll understand you – and they’ll put you in touch with the right person. Answers to the most common questions asked by users can be found in our FAQ. In this case, we recommend using the PC version, as it provides an extensive list of questions, while the mobile version provides a minimal list.

User Agreement

The legal relationship between the CasinoCom service provider and its users is governed by several documents: Privacy Policy, Cookie Policy, Terms and Conditions and Services, Security and Privacy Policy and Verification. Each of these documents consists of a set of rules and explanations and are very concise. The Verification Policy, for example, contains step-by-step instructions on how to register and verify your account. We won’t look at each item individually, but it should be noted that a casino customer only needs to show one photo ID – as long as the signature, name and face are clearly visible on it.

This can be a passport, driver’s license, or ID card (a plastic card with a photo, the equivalent of an ID card in the EU; this document shows your appearance, home address, and a sample signature). For your convenience, the policy provides links to completed sample documents. The verification policy states that you must enter the first 6 and last 4 digits of your card number when registering with a credit card (multiple cards).

The privacy policy describes what personal data the provider collects and for what purpose. And the cookie policy explains what data about your device you provide to the ISP when you agree to use its services and thereby agree to its policies. These two policies are typical, so we won’t go into them in detail.

The Security and Privacy Policy explains what security mechanisms the Provider uses to keep your personal information, including payment information, secure. The Terms and Conditions outline basic concepts and general provisions. It’s essentially an introductory document. However, there are some details that should not be overlooked.

In particular, the operator informs you that it is not responsible for any losses you may suffer if your account details are deliberately or inadvertently disclosed to third parties. Without being able to insure you against negligence, CasinoCom draws your attention to this information.

The Provider also reserves the right to pass on all player information to the competent authorities. The aim is to comply with legal regulations. However, some personal data is passed on to casino partners for marketing purposes. This is common practice for any commercial organization.

CasinoCom scam or a reliable casino?

As a leading provider of gaming services, CasinoCom maintains a high level of quality by expanding and updating its product range and improving its technology and operational programs. The above analysis shows that casinos:

• Conducts a policy of transparency and openness in relation to its customers (publishes audit reports, describes the principles of services, provides a clear check algorithm instead of outdated methods of obtaining information “as is”, does not force users to accept the lack of guarantees “as is”).
• Meets modern security standards (eCORGA certificate, SSL encryption, etc.).
• Works only with certified software developers – NetEnd and Playtech.
• Strictly blocks countries whose legal requirements are not compatible with company and/or regulator policy.
• Offers as many options as possible to make the gaming experience on the site/app as comfortable as possible (we are talking not only about multilingual versions, multiplatform and a wide range of payment methods, but also about the advanced technologies used by the operator).

All these factors indicate the honest practice of the casino, so it is impossible to call it fraudulent. For this reason, the rating of this online casino is always high. However, despite such strict adherence to standards, citizens from more than 20 countries, unfortunately, were left out because they did not have access to CasinoCom resources. The security of a separate geo-segment of users is guaranteed at the price of losing potential customers from other countries of the world. This is the price of integrity for this casino. To summarize: CasinoCom is undoubtedly a reliable player in the video game industry. The company manages to stay the course in a rapidly changing market environment while maintaining its best traditions. Sure, it has to make many sacrifices, but the quality of its products is maintained at a very high level.

Conclusion

CasinoCom is known, loved, and revered by players around the world. Today, a community of about 1.5 million active users of its resources has been formed. The developers regularly offer innovations to delight and entertain users, and the level of security ensures that you can feel comfortable and relaxed on the site. The brand follows the latest trends in the industry and offers all available options: Flash/Online, PC client and mobile applications. From its inception until today, the casino has “maintained its high standards,” maintaining a delicate balance between the old and the new.