Bob Casino

Bob Casino – a young project that attracts players with a “fresh look”, an impressive collection of games (1000+), and a friendly atmosphere. What is behind this venture? Is it a sincere desire to provide players with entertainment and satisfaction? Or is it a scam whose goal is only to take money from users’ pockets? Let’s analyze all aspects of this casino to find out if the site is a promising project or another scam.

Bob Casino is a provocative graphic in the style of Bob Marley fans. It immediately puts you in a positive mood. Every detail, from the buttons to the background, changes depending on the theme. A positive character named Bob always pleases his customers with a variety of entertainment. With a user-friendly interface, even a beginner can easily find the necessary information.

Casino Platform

Bob Casino belongs to PlayAmo, a young but large company, which also owns a casino under the same name (PlayAmo Casino). The casino was developed by Softswiss in Belarus (the company is headquartered in Malta, but the department responsible for platform development is located in Minsk). Initially, the developer was engaged in creating software designed for online auctions, but over time the company expanded into other products.

Having taken the gambling market by storm in 2017, the project began a rather aggressive marketing policy. Currently, the audience of Bob Casino has about several hundred thousand players. Customers pay attention to the spectacle of events and usability. Data security is ensured through the use of SSL protocols. The project is regulated by the Malta Gaming Authority.

Online Version

The website looks gorgeous. First, the designers settled on a design based on brown, which is not a popular color in the online casino environment. The color scheme is spectacular and eye-catching, which certainly gives it an advantage over other casinos that use a typical layout. You won’t find intrusive advertising on the site either. It contains only one pull-out panel in the main menu with information about promotions and offers. The main character and symbol of the whole project is a smiling Rastafarian Bob, who encourages us to take part in the games. In addition, Bob helps us to navigate the casino and advises us on the choice of games.

The lobby has a traditional design and is divided into categories: “Bob’s Choice,” “New,” and “Popular. Not all items are displayed at once but you can expand the list by clicking the appropriate button, so you don’t have to “scroll” and scroll through all the headers every time to get to the bottom of the page. The footer of the page contains some valuable information, such as a list of game vendors or licensing information. The casino operator openly shares all the information regarding the legal aspects of the casino. Thanks to them, you can check the validity of the license (we’ve already checked). The official website of the regulator confirms that the license is valid.

Most of the games are popular items: slots, roulette, blackjack, baccarat, poker, and craps. Despite the popular names, the choice is wide – more than 1,000 games available. In addition, a demo version is available if you register in advance. The site is available in 12 languages. The user agreement’s original version is in English. Therefore, if you have problems with the translation, you will have to rely on the English version.

The reason why the casino is user-friendly is because it looks really good on a variety of devices. You might think that all modern casinos have good graphics adapted to different devices, but that’s actually not the case. “Flexible” graphic design has not yet become a popular phenomenon.

To play at the casino

Mobile Version

The mobile version of the casino is available for Android and iOS. The quality of the app is a bit lower than the browser version, considering the number of available language versions and payment methods, but it still makes a good impression. Betting limits are also different – the minimum bet is not €10, but only €5. The number of games offered by the app is not bad either – you will find several types of roulette, poker, blackjack, and baccarat, as well as several hundred slots.

To contact support, you can use live chat or the contact form. There is no FAQ section in the app as in the PC version, which is understandable – introducing a list of questions is not always practical when it comes to mobile versions. However, the FAQ section is very useful. The menu of the app looks the same as on the site. It includes sections: Home, Bonuses, Payouts, Tournaments, Profile Information and Legal Information. The age limit for the app is 17 years and older.

Downloadable Version

Unfortunately, Bob Casino does not offer a downloadable version for PCs. However, for such young projects, the availability of PC software is a rare occurrence. In the early years of any project, operators first try to gain a foothold in the market by entering into contracts with game providers and improving the overall operation of the site. Thus, there is still a chance that PlayAmo will release a PC version. However, the company’s other project has been on the market for several years and does not have a PC version. Meanwhile, the PC version has a number of advantages that are hard to find in the browser version:

• Independence from the Internet connection.
• Improved graphics and faster loading.
• There is no possibility of casinos being blocked by internet censorship authorities in some countries.

Live Casino

A distinctive feature of Bob Casino in the field of live games is the availability of demos. Almost all games from Evolution Gaming studio are divided into three categories: Classic, Silver, and VIP. The selection of games is extensive. There are several dealers, both male and female. For some players, gender is very important, so marketers have taken this point into account. The limits range from $0.10 to $2,500.

You can test the interactive roulette in person. This is a new product that requires the use of cameras shooting from different angles to achieve more realism and create an immersive atmosphere. There is also a chat option so you can chat with a dealer and other users. You can also adjust settings, such as screen resolution. Statistics and classifications are saved, so you can always view them by visiting your profile.

Software Vendors

Bob Casino works with several well-known developers: Amatic, Belatra, Betsoft Gaming, Endorphina, Evolution Gaming, GameArt, NetEnt, Direx (Softswiss), and NextGen Gaming. The list of lesser-known providers includes Ezugi (specializing in live casinos) and Habanero Systems (offering a wide selection of slots, video poker, and table games). The casino platform doesn’t offer any independently developed products, but the selection of games from popular suppliers makes up for this fact.

User Account

Registration on the site or in the application is very fast. The player enters the most important data including first name, last name, age, home address, and email address, and confirms the email address by clicking on a special activation link, which he receives in an email from the administration of the casino. At this stage, the platform does not require passport data, but it will be necessary in the process of withdrawal.

The account menu is minimalistic. It contains only a small amount of the most important information – loyalty program status, balance, bonuses, and user data. It also contains legal information – the section “Responsible Gaming” (section on game addiction prevention), the section “Documents” (list of documents required to withdraw funds from the account or download plug-ins), and the section “Partners” (commercial information). All statistics are available in a special drop-down menu which is available only to registered players.

Bonus Policy

The bonus program is not too diverse but includes all the traditional offers – a welcome bonus on the first three deposits, no deposit bonus in the form of free bets, tournaments, and a loyalty program. Bonus wagering rules and conditions are typical.

Deposit Bonuses

Immediately after registration, the user receives a welcome email with an offer of a bonus on the first deposit. The offer includes 100% of the amount of your deposit (not more than 600 PLN) and 100 free spins, which can be used on a particular slot (at the moment it is Boomanji). Free spins are credited to your account for four days.

You can get a 50% bonus for your second and third deposits (maximum 600 PLN). You can also activate 10 free bets on the Book of Aztec slot in your account. To do this, the player must have at least 20 euros in the account. In all cases, the bonus bet is x40. At the same time, the player can not put more than 5 euros (or the equivalent amount in another currency). If you make a deposit only to receive prizes and withdraw funds from your account, you must rotate bets at least three times. Otherwise, the bonus will be forfeited and you will not be able to withdraw your winnings. This information is included in the bonus terms and conditions.

Tournaments

The casino has a special calendar that includes many tournaments that offer cash prizes and free bets. To win anything, you will have to show your skills, as a huge number of players take part in the tournaments.

Loyalty Program

The VIP program at Bob Casino has 22 levels, and the only thing that directly affects the progression is activity on the platform. The more bets a player makes, the more bonus points (BobPoints, or BPs for short) he gets. Every 40 zloty (or equivalent value in another currency) gives us 1 BP. To reach the first level, you have to get 20 BPs, which means you have to bet around 800 zlotys.

The rewards for participating in the program are not too varied – we can get either funds to the account or free spins. The disadvantage is the “closing” of levels only for the use of bets. For example, to go to level 22, you need to accumulate 300,000 BP (1.2 million zlotys at the moment). For this, you can get a gift of 10,000 euros (about 40,000 zlotys), so the return on investment is not very encouraging. However, this is a nice bonus for regular Bob Casino users who play slots.

Bob Casino Promo Codes

By completing the quick registration process, you can already receive your first gift from Bob Casino without a deposit! For your first deposits, Bob has prepared a generous welcome bonus of up to 100% per deposit. And that’s not all. When you play at Bob Casino, you participate in a VIP program, and with each subsequent level a bonus in the form of real money or free spins will be waiting for you in your account. The higher the level, the bigger the gifts. Check out the Bonus Plan on the site – you’ll easily find mountains of prizes and bonuses there.

Depositing and Withdrawing Funds

Casino offers a very narrow set of deposit and withdrawal methods. Such methods include the most popular payment cards (Visa, MasterCard) and several systems and online wallets. In addition, you can make transactions using cryptocurrencies, which is an unprecedented phenomenon in the field of iGambling. Naturally, there are even fewer withdrawal options. However, the speed of transaction processing makes up for this fact. We have yet to meet a casino that, like Bob Casino, offers to transfer funds to a payment card within one hour. These restrictions, in our opinion, are reasonable. You can withdraw no less than 60 zlotys per transaction and no more than 10,000 euros per week. As for the deposit, the minimum deposit is 10 euros (or 60 zlotys).

Withdrawal Complaints

After a thorough analysis of casino user reviews, we can conclude that we have not found a single comment in which a player would complain about the speed of withdrawal from the casino account. The above situation can be explained by several reasons:

• Bob Casino players don’t have any problems with withdrawals.
• The casino is not yet popular and so far has no negative reviews.
• Players who encountered problems have not left negative feedback – the least likely scenario.

In any case, we can’t find any negative comments about the withdrawal process or overall customer service.

Bitcoins and Instant Payments

Bob Casino is a very modern online casino as it accepts both regular currencies and Bitcoin cryptocurrency. Paying with Bitcoin allows you to remain completely anonymous while playing. You can use more than 10 popular payment methods to make a deposit or receive your winnings. Bob understands that no one wants to wait for their winnings, so instant payouts are available at Bob Casino.

License and Regulator

Bob Casino is operated by N1 Interactive Ltd. – a company registered under the laws of Malta. All gambling activities are controlled by the Malta Gaming Authority (MGA). This is one of the most reliable and serious licensing bodies. Some games, actually, all of them except games from NetEnd, are controlled by the government of Curacao.

The situation is quite complicated because, as we said earlier, it is difficult to keep track of the validity of licenses issued in the region – most of them are transferred from Curacao to other agents. However, the casino openly submits all documents and legal information, so we can conclude that it is not afraid of inspections.

Complaints About the Casino

Despite the lack of complaints about the withdrawal process, players have encountered problems in other areas including account blocking. The user agreement notes that the operator can block or even close a player’s account if it is suspected violating of the rules. Moreover, it can do so without prior notice. The above actions cause a wave of protests, as players can lose all their winnings. However, they are unavoidable because the casino also wants to protect itself from fraud. These are rather harsh steps, but certainly the right ones – if you take the time to discuss the reason for blocking, you may pay for the funds that will be used for betting, for example. Another source of dissatisfaction is the so-called “poor slot payoff”. This factor is subjective and difficult to prove because we can not verify why the player claims this. Nevertheless, we cannot completely ignore it.

Where to Complain About the Casino?

The operator indicates that in case of violation of rights, the player can contact the customer support department ([email protected]), according to the instructions given on the website. Complaints shall be handled by the support department or transferred to other departments if the complaint cannot be resolved. The player will be informed of any change in the status of the complaint until the issue is resolved. If the problem is not resolved by the casino administration, the player may contact an independent body or casino regulator.

The operator also emphasizes that the login history and server data will be the final source used in the investigation of the case. This means that the regulatory authorities will consider the player’s complaint based on the data provided by the casino. Therefore, we recommend resolving any problems directly with the casino, as the likelihood of a verdict in the player’s favor is slim. The user can also share a complaint about the casino on our website to alert other customers.

Customer Support

You can contact support via live chat or email by sending a message through the feedback form. Unfortunately, the casino does not provide any direct links or FAQ sections.

Of course, communication by phone is an obsolete thing, but such a small number of ways of contact may alert players. Customers who have left reviews about Bob Casino note the professional behavior of the staff, although the speed of response is unsatisfactory.

User Agreement

The user agreement at Bob Casino contains some important details that, if problems arise, won’t outweigh the player’s expectations. Let’s take a look at a few sub-sections (we would have to prepare a separate review to discuss the whole agreement). In one of the first subsections, the operator points out that a customer using the casino’s services may incur monetary losses. Not a bad start, is it?

The casino also points out that in some cases, losses are not subject to any compensation from the casino (for example, as a result of site error).

Misallocation of Funds

The casino notes that it may mistakenly issue funds that were intended for another player. In this case, the above-mentioned funds will be withdrawn from the player’s account. If the player has already managed to use them, he will have to return the casino the value of the “erroneous winnings”.

This is another third-party situation that, unfortunately, will not turn out in your favor. If you don’t notice that the winnings aren’t yours and manage to take advantage of them, you’ll have to pay back all of the wrongly awarded funds out of your pocket.

Anti-fraud Measures

The service provider notes that the casino has a strict anti-money laundering policy. Fraudulent activities include collusion of players, strategies to win, etc. In the case of fraudulent activities, players’ accounts will be blocked without warning, even if there are funds deposited from players’ bank accounts.

This can be explained by the fact that the casino cares about security on the site and checks players who experience constant winnings. Even if the casino refuses to pay, the canceled winnings will not be refunded. The agreement contains several subsections that address specific actions against fraudulent behavior. For example, if a user “abuses the special offer,” Bob Casino will cancel the bonus without warning.

No Guarantee of Payment

Another unpleasant surprise is the fact that the casino takes no responsibility for failed transactions to/from authorized countries. The casino refers here to the actions of banks and payment systems, but the presence of such a subsection turns on a red light.

Bob Casino: a Scam or a Reliable Casino?

Bob Casino – is a promising project that needs a few more elements to reach the “status quo” in the gambling environment. The platform needs to improve its slot collection, develop its bonus program, and invest in a PC version. As far as legal issues are concerned, the casino keeps its hand on the pulse – the license is valid and complies with current regulations, and the platform itself treats its users positively. We are a bit disappointed with the User Agreement because the company puts its own protection above the interests of its players. In addition, we did not find any confirmation about open tests, which is an important attribute of a serious company.

Of course, being founded in 2017, the platform is only taking its first steps in the world of gambling. Overall, Bob Casino makes a positive impression. We couldn’t call it a scam, as the service providers have gone to great lengths to satisfy customers. However, some things are questionable. We will see what time brings.

Conclusion

Bob Casino’s VIP program is undeniably a reflection of its reputation. The good and interesting graphics, friendly and relaxed atmosphere, light-hearted approach to winning (the bonus program is relatively scarce, and the amount of money one must spend to reach the highest level of the VIP program is significant) and absence of haste when taking the next step make up the overall character of the site. At the same time, the operator takes legal matters very seriously. We find it difficult to assess the future prospects of this project, but we can assume it has a promising future ahead. Ultimately, the casino provides what players seek – carefree entertainment. After all, most people visit iGambling not for profit, but for the atmosphere.

Convenience and Adaptability to Any Device

It doesn’t matter where you are or what you have in hand. A cell phone, a tablet, a desktop or a laptop. Games load instantly and nothing freezes. Every day, Bob Casino is gaining more and more likes and respect from players all over the world. Visit the Bob Casino website and see for yourself. The benefits of the casino:

• Instant deposits and withdrawals
• 24-hour online support
• Large selection of slots
• Bonus Policy
• A mobile version is available