BitStarz

BitStarz is a renowned online casino that has a strong reputation for its profitable returns, excellent technical support, and limited geographical restrictions. With a strong advertising program, it attracts players from around the globe. What is the truth about BitStarz? Is it a scam, or does it have a solid reputation? Let’s find out!

 

BitStarz Casino Platform

The casino platform was launched in 2014 by Direx N.V. (SoftSwiss), which also owns online casinos such as BetChain, Anonymous Casino, Oshi.io, and mBit Casino. The operator focuses on developing casinos that support cryptocurrency payments, particularly Bitcoin. BitStarz is also one of them. The casino was nominated for the prestigious international award EGR 2018 Awards and recognized as the best online casino of 2017 by the AskGamblers Awards.

The service is focused primarily on European customers, as evidenced by the availability of currency options, payment facilities, and even special offers. The operator commits to measures to combat gambling addiction. The casino’s website contains detailed information about preventing the disease and links to the sites of organizations dealing with this problem, including GamCare and GamblersAnonymous. The platform works on different devices such as smartphones, tablets, and computers, and supports most browsers.

Online Version

The official BitStarz website is stylish, concise, and attractive. The black background and white text create a perfect contrast with relatively bright elements, such as the advertising bar and the lobby. Everything is organized in menus so that the site doesn’t seem chaotic. Games are divided into categories – Lobby (all games), BTC games (using cryptocurrencies), Slots, Jackpots, Table Games, and Live Casino. In addition, the player can use a special search tool based on keywords or search filters. In total, BitStarz has about 1,800 products (in addition to the live section), which can be played in demo mode or for real money.

All key information is located in the footer, at the bottom of the page. The footer has an extended menu that includes license numbers, a list of partners, a list of site sections, additional information, and links to social networks. The casino is available in several language versions – Chinese, English, and Swedish.

Mobile Version

The mobile version of BitStarz can be downloaded quickly and easily from Microsoft, Google Play, or the App Store. Moreover, this version works not only on phones but also on iPods or tablets. Interestingly, your favorite BitStarz games can even be played on Xbox One. It is worth noting that the lower age limit for using the app is 21 or older. This is quite a strict requirement of the operator, as users aged 18 to 21 years old make up a significant group of active gamers. The application does not take up much disk space, so it loads and installs very quickly and also does not slow down the functions of the device.

The collection contains about 1,000 games. The bonuses and overall functionality are not too different from those of the original version. The advantage of using the application is the ability to play offline, without the need for constant connection to the network. The quality of graphics in the mobile version is quite good. The content does not stutter and loads quickly. Overall, the app is decent and easy to use.

Downloadable Version

BitStarz does not have a desktop application for downloading. This is quite understandable since nowadays operators focus on mobility and using the casino anywhere and anytime. At the same time, the PC-downloaded version has several important advantages: Security of personal data stored on the computer. Note that no browser can provide 100 percent protection, since this is a public network.

Access to casinos even when blocked by government agencies. This is very important because most casinos are blocked by the Ministry of Finance because of tax issues. The PC version can be easily downloaded thanks to a VPN and used without the permission of government agencies. Hopefully, mobile apps will solve these problems in the future.

Live Casino

Games with live dealers include up to 40 events – several types of roulette (automatic, European, spherical – guaranteeing full realism thanks to innovative shooting and transmission technology), baccarat, blackjack, and poker.

90% of the dealers are women. This phenomenon is confirmed by the fact that the casino primarily wants to encourage the male part of the audience, which dominates the gambling environment. Betting limits range from €5 to several hundred (depending on the category). The live casino also has special VIP tables for affiliate program members (more on that later). During the game, you can set your preferred resolution and colors. You can also contact the dealer in the chat room, who will answer all your questions in no time.

Software Vendors

The operator works with a small group of developers, including NetEnt, iGTech, iSOFT Bet, Evolution Gaming, Lucky, Spinomenal, Platipus, and others. For some reason, this list does not include Microgaming and Playtech. However, the presence of these studios usually confirms the reliability of the casino. If we want to be sure of reliability, we must first of all check the license confirming the originality of the software.

BitStarz User Account

Registering at BitStarz Casino does not take much time, but the first step is to confirm your e-mail address. To do that, you should follow a link for activation that will be sent to you.

After successful registration, you get access to your personal account, which includes the following sections:

• Balance – the state of the account, available funds, and activities. You can also add additional currency options here. Unlike most casinos, BitStarz allows you to use different currencies rather than one permanently assigned to your player profile.
• History – a record of all bets, bonuses, and other actions.
• Bonuses – a form for entering promo codes and viewing used and active promotions.
• Affiliates – joining an affiliate program and selecting available options.
• Profile data – contact information that you can change and confirm/verify.
• Responsible play – the ability to set your limits, advice on addiction prevention, and links to organizations that help you quit smoking.
• Documents – the place where you upload documents for verification.

You can go from your profile to the main menu by clicking on the casino logo.

 

BitStarz Bonus Policy

The casino doesn’t offer anything revealing, but the bonus program is interesting. Most offers require your activity such as regular bets and deposits. BitStarz also offers promotions, but it’s hard to access them online. But let’s start at the beginning.

No-Deposit Bonus

BitStarz does not offer any deposit bonuses, although detailed information on how to use them is included in the bonus terms of use. The operator decided to abandon this option, as well as almost all other casinos, because of too much controversy around it.

Deposit Bonuses

Special offers for deposits are interesting and varied. BitStarz rewards players for making the first 4 deposits:

• First Deposit Bonus: 100% (up to €100/1BTC) + 180 (20 x 9 days) free spins.
• Second Deposit Bonus: 50% (up to €100/1BTC).
• Third Deposit Bonus: 50% (up to €200/2BTC).
• Fourth Deposit Bonus: 100% (up to €100/1BTC).

The wager for each bonus is x40. If this condition is not met, the bonus will be canceled and the funds will be withdrawn from the player’s account, not from the operator’s account. According to the rules, players must first use their own funds, and only when they are exhausted, can they use the operator’s funds.

Regular Bonuses

Every Monday BitStarz runs a 50% replenishment promotion and gives back 50% (up to €50/250mBTC) to players who have replenished their account in the previous week. The wager for this promotion is standard – it is x40. Free spins are available on Thursdays. They are awarded to players who deposited on Wednesday and won the corresponding amount on the same day. The number of spins awarded depends on the amount deposited: 20 spins are awarded for a €30 deposit, 80 spins for a €80 deposit, and 200 spins for a €160 deposit. The maximum bet for free spins is €5.

Tournaments

Traditionally, the casino runs several tournaments, most of which include a predetermined prize pool of €1,000. There are also progressive jackpot games in the tournaments section, which are renewed monthly (with a value of over €100,000).

Loyalty Program

This is a program that uses special linkbacks (individual links that the player can add to attract the attention of other users). Within the program, users have access to VIP events, personal managers, better payout systems, lower commissions, and specially designed promotions.

 

Deposit and Withdrawal at BitStarz

BitStarz is one of the few casinos offering cryptocurrency payment options. In addition, players can create accounts in euros, U.S. dollars, Australian/Canadian dollars, Swedish/Norwegian krona, and Chinese yuan. The minimum deposit is €20. Money is deposited immediately, but be aware that there may be a special fee (though it is not a percentage of the deposit amount) for using transactional services or currency conversion. You can deposit using VISA, MasterCard, Maestro, a regular bank transfer, e-wallets or cryptocurrencies (e.g. Bitcoin).

When it comes to disbursements, the list of options is smaller. It includes VISA/MasterCard, Maestro, Bitcoin, Skrill, Neteller, Sofort, Comepay, Litecoin, Ethereum, Dogecoin, Instadebit, iDebit, and traditional bank transfer. The working time directly depends on the chosen method. Withdrawal with a debit card can take from 3 to 5 days, while with electronic systems the funds are transferred instantly.

Withdrawal Complaints

The comments about BitStarz casino are mixed. As for the negative ones, most players complain about withdrawal fees, however, they are charged by transaction services, not the casino. Withdrawal limits are another source of dissatisfaction – players say they are too low. Anyway, we did not find any serious complaints online.

 

License and Regulator of BitStarz

The casino operator received a sublicense from Antillephone N.V. This is the official representative of the Curacao government, which has the right to issue licenses. However, neither on the official website of the Government of Curacao nor on the website of the regulator there is no information about the mandate of Direx N.V. (SoftSwiss). Thus, the casino does not have permission to conduct any gambling activities from the above-mentioned bodies, or there is simply no relevant information about it. Worse, the controversial reputation of the company, which regularly sues its customers, does not tip the scales in favor of the casino.

Complaints About the Casino

In addition to problems with payments, players complain in comments on BitStarz that the support service ruthlessly cuts off players’ bonuses. However, the User Agreement clearly describes this procedure, and the player has no reason to challenge the above actions. Although such behavior may seem harsh, it is within the terms and conditions set by the casino.

Where to Complain About the Casino?

If you encounter a problem at BitStarz Casino, please read the Terms first. The Terms of Service may have the answer to your question/problem, and it will show you the way. The next step is to contact the operator. It’s better to use the email route, as it makes the complaint more official. In this case, the timing of the case directly depends on the complexity and seriousness of the situation. You can always contact customer support to find out the status of your complaint. If you are not satisfied with the administration’s response and are sure that your rights have been violated, you can contact the regulatory authority or other institutions such as Antillephone N.V., AskGamblers, or the government of Curacao.

Customer Support

BitStarz Casino technical support is available 24 hours a day, 7 days a week. You can contact a casino staff member by email at [email protected], via online chat or social media such as Twitter, Facebook, Telegram, Instagram, Google+, and YouTube. You’ll get a response within moments (this does not apply to email). Users can also find answers to frequently asked questions in the FAQ section or in the User Agreement, Bonus Terms of Use, or Privacy Policy.

User Agreement

The casino rules are the most important document defining the legal relationship between customers and the casino. All players should familiarize themselves with it to know what actions can lead to the denial of withdrawals or even to the closure of the account. Let’s analyze the most important subsections of this document.

Ensuring Security

When registering, the player must choose a name – login, and enter a unique password. At the same time, the administration of the casino indicates that it is not responsible for the unintentional or intentional transfer of registration data to third parties and its consequences. In principle, it is impossible to prove the fact that the data were transferred to a third party accidentally or through the fault of the casino operator. Thus, this subsection puts the player in a rather difficult situation in case of the above-mentioned problems.

Additional Verification

BitStarz may conduct additional verification procedures to confirm the player’s identity when transferring funds. The list of documents may include a player’s ID card and a photo.

In addition, customer support can contact a player by phone at the number specified during registration. If the number is incorrect, the player’s account may be blocked and funds (including the deposit) may be confiscated.

Transfer of Deposit Funds

If you want to be allowed to withdraw funds from your casino account, you must roll the amount of your deposit. For regular currencies, the bet is x1, and for cryptocurrencies it is x3. The exception to this is table games, where the bet is x10 depending on the currency. The above measures are aimed at preventing fraudulent gaming such as money laundering.

Player Protection in Case of System Failures

If there is a technical error after launching the game, support is obliged to return the funds. If there is no active account at this point, the payment will be made by requesting the client’s details.

Complaints About the Casino

By accepting the User Agreement, you agree that in the event of a complaint, the server data will be the deciding factor, not the evidence you provide. This subsection, on the one hand, provides the service with protection against fraud and, on the other hand, allows you to hide key information.

Inactive Account

If you do not log in to your account for 12 months, your account will become inactive. After that, a fee of €10 per month (in other casinos, this is usually €5) will be charged until your casino balance is reset or you take appropriate action.

 

BitStarz: a Scam or a Reliable Casino?

BitStarz is a product of Direx N.V. (SoftSwiss), which does not have a very good reputation among gamblers. If it were not for the third-party guarantee, the casino could certainly be considered a scam. However, it is worth noting that the casino does have a solid legal basis, although we were unable to find any information about its licensing status. Additionally, the lack of developers like Microgaming and Playtech is concerning. Despite this, it is premature to conclude that BitStarz is an outright scam.

The operator does invest in new versions and variations, as well as currency and cryptocurrency options. As a general rule, this type of investment is uncommon among casinos that simply want to get rich quickly. Furthermore, the casino has been in operation for several years, and reviews are generally positive (even more so than those of some European casinos with long histories and excellent reputations). Apparently, BitStarz simply has a few minor flaws.

 

Conclusion

Anyone who wants to stay up-to-date with the latest fashion trends should check out BitStarz. The casino allows you to immerse yourself in the world of modern technology without having to give up old habits. Can I win at BitStarz? As always, it’s up to you. As for us, we can only note that we have a fairly positive opinion of the casino, but the unconfirmed license does not allow us to give high marks to the platform.