BitStarz
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The project promises profitable profits, competent technical support. In addition, the casino actively promotes its advertising program and does not impose almost any territorial restrictions (except the software developers).
Casino
BitStarz
Official website
Social media
Founded
2014
Head Office
Leandrou, 12A 3086, Limassol, Cyprus
Types of support
Live ChatFAQTwitterTelegramFacebookInstagram
Languages
English, Chinese, Portuguese, Japanese
Casino owner
Dama N.V.
Minimum 1st deposit
Registration5 USD/EUR
1st deposit bonus
Free demo games
Type of casino
Live Casino, Crypto Casino, Real Online Casino, Online Slots
Number of games
1000+
Games other than slots
Table games, card games, live casino
Methods of replenishment
Bank card (Visa/MC), Cryptocurrencies, Skrill, Neteller, Paysafecard, iDeal
Withdrawal methods
Bank card (Visa/MC), Cryptocurrencies, Wire Transfer, Skrill, Neteller, Sofort
Withdrawal time
1-5 business days - payment cards, 1-3 business days - transfers, instantly - cryptocurrencies, electronic wallets
Withdrawal limits
Min. 20 €, max €15,000/month (transaction limits depend on the method chosen)
Account currencies
USD, EUR, PLN, Cryptocurrencies, CAD, AUD, JPY, etc.
Software
Belatra, Betsoft Gaming, Evolution, Evoplay, Habanero, ISOFT, Netent, etc.
Mobile applications
No mobile apps
Mobile version of the site
All games are adapted for mobile devices
Referral program
RegistrationRemuneration for referrals
Benefits
Large selection of bonuses and contests
The service is focused primarily on customers from Europe
Games adapted to any mobile device
Large selection of games for real money for all tastes
Adjustable
The casino operator has received a sublicense from Antillephone N.V. This is the official representative of the government of Curacao, which has the right to issue licenses
Regulation
Legislation of Curacao
Security
256-bit Secure Socket Layer (SSL) encryption
Forbidden countries
Only countries banned by game developers
Overall assessment
8.2/10
    More on that
    The address is
    Leandrou, 12A 3086, Limassol, Cyprus

    Is BitStarz a scam? Reviews and description

    Published: 7 December 2022 Updated: January 31, 2023


    What is the truth about the casino that our detailed analysis reveals? Is BitStarz a scam? Or is it a casino with a good reputation? Let's find out!

    BitStarz reviews

     

    Casino platform

    The casino platform was launched in 2014 by Direx N.V. (SoftSwiss), which also owns other online casinos such as BetChain, Anonymous Casino, Oshi.io and mBit Casino. The operator focuses on developing casinos that support cryptocurrency payments, particularly Bitcoin (BitStarz is also one of them). The project was launched in 2014, but appeared on the Russian market only in 2017. The casino was nominated for the prestigious international award EGR 2018 Awards and recognized as the best online casino of 2017 by AskGamblers Awards.

    The service is focused primarily on European customers, as evidenced by the availability of currency options, payment facilities and even special offers. However, it is also available to players from the CIS countries, Russia and the Far East. The operator is committed to measures to combat gambling addiction. The website of the casino contains detailed information on the prevention of the disease and links to the sites of organizations dealing with the problem (GamCare, GamblersAnonymous). The platform can work on different devices (smartphones, tablets, computers) and in different browsers.

    Online version

    The official BitStarz website is stylish, concise and attractive. The black background and white text make a perfect contrast with rather bright elements, such as the advertising bar and the lobby. Everything is brought together in menus so that the site doesn't seem chaotic. Games are divided into categories - Lobby (all games), BTC games (using cryptocurrencies), Slots, Jackpots, Table Games, Live Casino. In addition, the player can use a special search tool based on keywords or search filters. In total, BitStarz has about 1,800 products (in addition to the live section), which can be played in demo mode or for real money.

    BitStarz online version

    All key information is in the footer, at the bottom of the page. The footer is an extended menu that includes license numbers, a list of partners, a list of site sections, additional information and links to social networks. The casino is available in 4 language versions - Russian, Chinese, English and Swedish.

    Mobile version

    The mobile version of BitStarz can be downloaded quickly and easily from Microsoft, Google Play or the App Store. Moreover, this version works not only on phones, but also on iPods or tablets. Interestingly, your favorite BitStarz games can even be played on Xbox One. It is worth noting that the lower age limit for using the app is 21 or older. This is quite a strict requirement of the operator, as users aged 18 to 21 years old make up a significant group of active gamers. The application does not take up much disk space, so it loads and installs very quickly and also does not slow down the functions of the device.

    The collection contains about 1,000 games. The bonuses and overall functionality are not too different from those of the original version. The advantage of using the application is the ability to play offline, without the need for constant connection to the network. The quality of graphics in the mobile version is quite good. The content does not stutter and loads quickly. Overall, the app is decent and easy to use.

    BitStarz mobile version

    Downloadable version

    BitStarz does not have a special version for downloading on PC. This is quite understandable, since nowadays operators focus on mobility and using the casino anywhere and anytime. At the same time, the PC download version has several important advantages: Security of personal data stored on the computer. Note that no browser can provide 100 percent protection, since this is a public network.

    Access to casinos even when blocked by government agencies. This is very important because most casinos are blocked by the Ministry of Finance because of tax issues. The PC version can be easily downloaded thanks to a VPN and used without the permission of government agencies. Hopefully mobile apps will solve these problems in the future.

    Casino on the Belly

    Live gambling area includes up to 40 events - several types of roulette (automatic, European, spherical - guaranteeing full realism thanks to innovative shooting and transmission technology), baccarat, blackjack and poker.

    BitStarz casino on your stomach

    90% of the dealers are women. This phenomenon is confirmed by the fact that the casino primarily wants to encourage the male part of the audience, which dominates the gambling environment. Betting limits range from €5 to several hundred (depending on the category). The live casino also has special VIP tables for affiliate program members (more on that later). During the game you can set your preferred resolution and colors. You can also contact the dealer in the chat room, who will answer all your questions in no time.

    Software vendors

    The operator works with a small group of developers, including NetEnt, iGTech, iSOFT Bet, Evolution Gaming, Lucky, Spinomenal, Platipus and others. For some reason, this list does not include Microgaming and Playtech (the presence of these studios usually confirms the reliability of the casino). If we want to be sure of reliability, we must first of all check the license confirming the originality of the software.

    User account

    Registering at BitStarz Casino does not take much time, but the first step is to confirm your e-mail address (for this you will be sent a special link for activation).

    BitStarz user account

    After successful registration you get access to your personal account, which includes the following sections:

    • Balance - the state of the account, available funds and activities. You can also add additional currency options here. Unlike most casinos, BitStarz allows you to use different currencies rather than one permanently assigned to your player profile.
    • History - a record of all bets, bonuses and other actions.
    • Bonuses - a form for entering promo codes and viewing used and active promotions.
    • Affiliates - joining an affiliate program and selecting available options.
    • Profile data - contact information that you can change and confirm/verify.
    • Responsible play - the ability to set your own limits, advice on addiction prevention, and links to organizations that help you quit smoking.
    • Documents - the place where you upload documents for verification.

    You can go from your profile to the main menu by clicking on the casino logo.

     

    Bonus policy

    The casino doesn't offer anything revealing, but the bonus program is interesting. Most offers require casino activity (regular bets and deposits). BitStarz also offers promotions, but it's hard to access them online. But let's start at the beginning.

    No deposit bonus

    BitStarz does not offer no deposit bonuses, although detailed information on how to use them is included in the bonus terms of use. Apparently, the operator decided to abandon this option, as well as almost all other casinos, because of too much controversy around it.

    Deposit bonuses

    Special offers for deposits are interesting and varied. BitStarz rewards players for making the first 4 deposits:

    • First Deposit Bonus: 100% (up to €100/1BTC) + 180 (20 x 9 days) free spins.
    • Second Deposit Bonus: 50% (up to €100/1BTC).
    • Third Deposit Bonus: 50% (up to €200/2BTC).
    • Bonus on the fourth deposit: 100% (up to €100/1BTC).

    The wager for each bonus is x40. If this condition is not met, the bonus will be canceled and the funds will be deducted from the player's personal account and not from his account (according to the rules, you must first play with your own funds, and when they run out, only with the operator's funds).

    BitStarz deposit bonuses

    Regular bonuses

    Every Monday BitStarz runs a 50% replenishment promotion and gives back 50% (up to €50/250mBTC) to players who have replenished their account the previous week. The wager for this promotion is standard - it is x40. Free spins are available on Thursdays. They are awarded to players who deposited on Wednesday and won the corresponding amount on the same day. The number of spins awarded depends on the amount deposited: 20 spins are awarded for a €30 deposit, 80 spins for a €80 deposit and 200 spins for a €160 deposit. The maximum bet for free spins is €5.

    Tournaments

    Traditionally, the casino runs a number of tournaments, most of which include a predetermined prize pool of €1,000. Although there are also progressive jackpot games in the tournaments section, which are renewed monthly (with a value of over €100,000).

    BitStarz tournaments

    Loyalty Program

    This is a program that relies on special link-backs (that is, individual links that the player adds to attract the attention of other users who come to the casino on his recommendation). Privileges within the program include access to VIP events, a personal manager, a better payout system and lower commissions, specially designed promotions, and more.

     

    Deposit and Withdrawal at BitStarz

    BitStarz is one of the few casinos offering cryptocurrency payment options. In addition, players can create accounts in euros, U.S. dollars/Australian/Canadian dollars, Swedish/Norwegian kroner and Chinese yuan. The minimum deposit is €20. Money is deposited immediately, but be aware that there may be a special fee (though not a percentage of the deposit amount) for using transactional services or currency conversion. You can deposit using VISA, MasterCard, Maestro, a regular bank transfer, e-wallets or cryptocurrencies (e.g. Bitcoin).

    BitStarz deposit and withdrawal

    When it comes to disbursement, the list of options is shorter. It includes: VISA/MasterCard, Maestro, Bitcoin, Skrill, Neteller, Sofort, Comepay, Litecoin, Etherium, Dogecoin, Instadebit, iDebit and traditional bank transfer. Working time directly depends on the chosen method. Withdrawal with a debit card can take from 3 to 5 days, while with electronic systems the funds are transferred instantly.

    Withdrawal complaints

    The comments about BitStarz casino are mixed. As for the negatives, most players complain about withdrawal fees (but they are charged by transaction services, not the casino). Withdrawal limits are another source of dissatisfaction - players say they are too low. Otherwise, we did not find any serious complaints online.

     

    License and regulator

    The casino operator received a sublicense from Antillephone N.V. This is the official representative of the Curacao government, which has the right to issue licenses. However, neither on the official website of the government of Curacao, nor on the website of the regulator there is no information about the mandate of Direx N.V. (SoftSwiss). Thus, the casino does not have permission to conduct any gambling activities from the above-mentioned bodies, or there is simply no relevant information about it. Worse, the controversial reputation of the company, which regularly sues its customers, does not tip the scales in favor of the casino.

    Complaints about the casino

    In addition to problems with payments, players complain in comments on BitStarz that the support service ruthlessly cuts off players' bonuses. However, the User Agreement clearly describes this procedure, and the player has no reason to challenge the above actions. As harsh as such behavior may be, it is in accordance with the terms and conditions of the casino.

    Where to complain about the casino?

    If you encounter a problem at BitStarz Casino, please read the Terms of Service first. The Terms of Service may have the answer to your question/problem, and it will show you the way. The next step is to contact the operator. It's better to use the email route, as it makes the complaint more official. In this case, the timing of the case directly depends on the complexity and seriousness of the situation. You can always contact the support service to find out the status of your complaint. If you are not satisfied with the administration's response and are sure that your rights have been violated, you can contact the regulatory authority or other institutions such as Antillephone N.V., AskGamblers or the government of Curacao.

    Support Department

    BitStarz Casino technical support is available 24 hours a day, 7 days a week. You can contact a casino staff member by email at [email protected], via online chat or social media such as Twitter, Facebook, Telegram, Instagram, Google+, YouTube. You'll get a response within moments (does not apply to email). Users can also find answers to frequently asked questions in the FAQ section or in the User Agreement, Bonus Terms of Use or Privacy Policy.

    User Agreement

    The casino rules are the most important document defining the legal relationship between customers and the casino. All players should familiarize themselves with it in order to know what actions can lead to the denial of withdrawals or even to the closure of the account. Let's analyze the most important subsections of this document.

    Ensuring security

    When registering, the player must choose a name - login and enter a unique password. At the same time, the administration of the casino indicates that it is not responsible for the unintentional or intentional transfer of registration data to third parties and its consequences. In principle, it is impossible to prove the fact that the data were transferred to a third party accidentally or through the fault of the casino operator. Thus, this subsection puts the player in a rather difficult situation in case of the above-mentioned problems.

    BitStarz security

    Additional verification

    BitStarz may conduct additional verification procedures to confirm the player's identity (when transferring funds). The list of documents may include the player's ID card and photo.

    BitStarz additional verification

    In addition, the support service can contact the player by phone at the number specified during registration. If the number is incorrect, the player's account may be blocked and funds (including the deposit) may be confiscated.

    BitStarz additional verification

    Transfer of deposit funds

    If you want to be allowed to withdraw funds from your casino account, you must roll the amount of your deposit. For regular currencies the bet is x1, and for cryptocurrencies it is x3. The exception to this is table games, where the bet is x10 depending on the currency. The above measures are aimed at preventing fraudulent gaming (money laundering).

    BitStarz transfer of deposit funds

    Player protection in case of system errors

    If there is a technical error after launching the game, the support service is obliged to return the funds. If there is no active account at this point, the payment will be made to the client's details.

    BitStarz player protection

    Complaints about the casino

    By accepting the User Agreement, you agree that in the event of a complaint, the server data will be the deciding factor, not the evidence you provide. This subsection, on the one hand, provides the service with protection against fraud and, on the other hand, allows you to hide key information.

    BitStarz casino complaints

    Inactive account

    If you do not log into your account within 12 months, your account will be considered inactive. From then on, a fee of €10 (in other casinos it is usually €5) per month will be charged until the casino balance is reset or until you take appropriate action.

    BitStarz inactive account

     

    BitStarz scam or reliable casino?

    BitStarz - is a product of Direx N.V. (SoftSwiss), which has not a very good reputation among gamblers. If it were not for the third party guarantee, the casino would certainly be considered a scam. It is important to note that the casino has a solid legal base, even though we could not find any information about its license status. In addition, the lack of developers such as Microgaming and Playtech is alarming.

    However, it is too early to conclude that BitStarz is a complete scam. The operator invests in new versions and adaptations, as well as in currency and cryptocurrency opportunities. As a rule, this type of investment is not common among casinos that just want to get rich quick. In addition, the casino has been on the market for several years and the reviews are mostly positive (even more positive than the reviews of some European casinos with a long tradition and excellent reputation). Apparently, the casino just has a few drawbacks.

     

    Conclusion

    Anyone who wants to keep up with fashion should check out BitStarz. The casino allows you to immerse yourself in the world of modern technology without having to give up old habits. Can I win at BitStarz? As always, it's up to you. As for us, we can only note that we have a fairly positive opinion of the casino, but the unconfirmed license does not allow us to give high marks to the service.

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