Betchan

Let’s take a look at Betchan and see if it’s a scam or a legitimate organization that may have been hurt by some major mistakes and the marketing strategies of its competitors. In this review, we’ll analyze all the good and bad aspects of the project and sum up its performance so far.

Casino Platform

Betchan is operated by Direx N.V., which is a very important piece of information that can be difficult to find on the platform. The casino was founded in 2015 by SoftSwiss Software, and it is a cross-browser and multiplatform site that works on all devices and looks great on any screen resolution.

Access to the casino is not restricted by the operator, but rather by software providers. To compare, the casino has only excluded 9 countries, while NetEnt has excluded more than 30 countries. It’s worth noting that Betchan accepts cryptocurrencies, a modern and promising trend in iGaming, although it has not been fully explored yet.

The security of users on the website is ensured through a range of standard procedures. An antivirus system protects the site, and all transactions are secured with 128-bit SSL encryption. In addition, the platform utilizes an anti-money laundering system to prevent fraud, phishing, impersonation, and redirection to harmful websites. All software used on the platform is regularly tested by iTech Labs, and the casino operator works closely with organizations that combat gambling addiction, such as Responsible Gaming.

Online Version

The official website of the Betchan.com casino is designed in shades of black and white, with a few bright accents (in red). The design is attractive and modern, without being overly flashy. The game collection can be found on the homepage, arranged in thematic blocks such as All, New, Popular, Slots, Roulette, Blackjack, and Live Casino.

Additionally, players can use a developer-based search function or a traditional keyword search tool to find the game they want. With over 3,000 games available, these tools make navigating the platform easy. Moreover, at Betchan, players can choose to play for real money or in demo mode, allowing them to try out the games without risking any funds.

Bonus offers are located on a special bar and do not hinder navigation of the site. The footer contains information about developers, business partners, and platform policies. For the company’s picture to be complete, the operator should also add information about the regulator and the license. The lack of access to legal information is quite disturbing. Overall, the site looks good and it is convenient to use.

Mobile Version

The casino does not have a mobile downloadable version but instead boasts a pretty good mobile adaptation. Both the site and all the games are adapted to different screen settings and resolutions. The site’s content is very well laid out and doesn’t fly apart when the parameters are changed.

All the information in the smartphone and tablet versions is presented in a single menu. This is where the differences between the mobile and standard versions end. Even the footer is not presented in a separate section.

Downloadable Version

Betchan Casino also does not offer a downloadable version for PCs. Given that the platform has only existed for 3 years, it is safe to assume that the operator does not plan to launch a computer adaptation soon.

Despite some inconveniences, such as taking up more space and “chaining” the player to a specific location, the computer version provides greater security compared to the online or mobile versions. When using the online version, players enter all their data into a public network or allow access to their smartphones, tablets, or iPads. The computer version makes it nearly impossible for personal data to be intercepted as it is stored locally on the device rather than on a network.

Live Casino

Betchan Casino’s live gaming area offers more than 100 games, including roulette (with a spherical wheel, which provides total realism thanks to cameras filming from different locations and angles simultaneously), several types of blackjack, baccarat, poker, lotto, keno, and football.

The betting limits vary depending on the type of game, with separate tables for VIP club members and players who use cryptocurrencies. The lobby is aesthetically pleasing, with standard settings for sound, image, and appearance, as well as the ability to choose your preferred language and use real-time chat. Most dealers are proficient in English, and players can ask questions or chat with others.

Software Providers

Direx N.V. works with 30 developers and is constantly expanding its list of partners. At the moment Betchan has software from the well-known and well-liked NetEnt, Microgaming, Play’n’GO, Evolution Gaming, and BGaming. The casino also has games from less well-known and less popular studios such as Habanero, 1 x 2 Gaming, 2 By 2 Gaming, JFTW, Mr.Slotty, Vivo gaming, and Platipus. However, it is worth noting that the casino operator has not officially confirmed the presence of licenses for all games.

User Account

Registration at the casino requires taking only one step. To become a user of the platform, you need to enter an email address (which will later be used as a login), create a password, select your country of residence (without specifying an address), choose a currency and accept the terms and conditions. Registration does not require any other detailed procedures, which raises many concerns about the operation of security systems.

The player’s account is convenient to use, as all information is organized into several main sections:

• Balance – information related to funds (current balance, deposits, withdrawn funds, promotional codes).
• History – transaction history including a search filter based on currency and actions (deposit, withdrawal, bonus, refund, loyalty program earnings) and status (pending, received, rejected).
• Bonuses – bonuses awarded and promotional code entry tool.
• Affiliate program – return for customers who joined the casino by clicking on a special link.
• Profile – player data that can be completed and edited (name, nickname, date of birth, gender, residential address with postal code). In this section, you can also set your preferences for receiving notifications.
• Documents – upload the documents needed to verify your identity (to accept the withdrawal of funds).

You can go to your account, regardless of where you are on the platform, by clicking on your login. If you are already in the private section, you will quickly notice that information about funds and bonuses is always at the top of the screen.

Bonus Policy

The casino has an interesting bonus system – a rich welcome package, a standard return on account, many tournaments, and a VIP program with sizable prizes. Let’s start from the beginning.

No Deposit Bonus

Betchan does not have no-deposit bonuses to offer. This is because the operator does not receive any profits from this and wants to prevent fraudulent activities. After all, at the end of the day, a player can, with a bit of luck, turn over the funds from such a bonus without having to make a deposit, which is a direct loss for the casino.

Deposit Bonuses

At the same time, the casino offers a rich welcome package. Betchan provides bonuses for the first four deposits:

• First Deposit Bonus: 100% (up to €100) + 30 free spins on the Fire@Steel slot. Promo code: BERLIN.
• Second deposit bonus: 50% (up to €100) + 30 free spins in Rock’s revenge slot. Promo code: OSLO.
• Third deposit bonus: 50% (up to €100) + 30 free spins in the Casanova slot. Promo code: MOSCOW.
• Fourth deposit bonus: 50% (up to €100) + 30 free spins in the Lucky Coin slot. Promo code: PRAHA.

It is worth remembering that the bonuses also have requirements. Promotions are not available for deposits made with cryptocurrencies, and the maximum wagering values for spinning bonuses are €5 (the maximum payout from free spins goes up to €10,000). In all cases, free spins and refunds must be wagered 30 times, no more than 30 days after the bonus is awarded (after this period, the prize will be canceled). In addition, the promotion is not valid for single slots and for residents of about 20 countries.

Regular Bonuses

The regular bonus includes the Friday Top-up: 50% (up to €100) + 30 free spins on the Book of Aztec slot. This bonus can be activated with the code AMSTERDAM. Terms and conditions for spins are the same as for welcome bonuses.

Tournaments

The casino organizes many jackpot tournaments (fixed and progressive). If you want to take part, make sure you have plenty of funds in your account, as the table works based on the number of bets placed and the amount of winnings.

Loyalty Program

Members of the VIP program at Betchan can accumulate bonus points – Betchan Points (BP). One point is the equivalent of a €17 bet. The number of points accumulated determines the player’s level and associated rewards:

• Level 1 (Elephant) – 100BP – €5 as reward.
• Level 2 (Fox) – 200BP – €15 as reward.
• Level 3 (Monkey) – 500BP – €25 as prize.
• Level 4 (Tiger) – 1,500BP – €75 as prize.
• Level 5 (Sheriff) – 4,000BP – €200 as prize.
• Level 6 (Dracula) – 15,000BP – €15 as prize.
• Level 7 (Captain) – 30,000BP – €1,250 as prize.
• Level 8 (Viking) – 60,000BP – €3,000 as a prize.
• Level 9 (King) – 100,000BP – €5,000 as a prize.
• Level 10 (Ra) – 500,000BP – €30,000 as a prize.
• Level 11 (Pharaoh) – 2,000,000BP – Porsche911 and Carrera GTS as prize.

Points must be turned over three times before they can be exchanged for real money. The maximum withdrawal value is related to your status in the program. For levels 1-6 the limit is €25,000/month, for levels 7-8 the limit is €40,000/month, and for levels 9-11 the limit is €75,000/month.

Deposit and Withdrawal of Funds

Betchan allows the use of 13 currencies and several deposit/withdrawal options. The list of methods depends directly on where the player lives and the currency.

You can deposit after registration. The minimum value of deposited funds is 20 euros. The main currency on the casino site is euros, so if you want to make transactions in another currency, you will have to pay a currency conversion fee. The funds will be credited instantly, and you don’t even need to confirm your identity to play. However, if you send a withdrawal request, your profile will be subject to verification. The procedure may require sending several documents to the support department and a phone call to a casino representative, during which you will have to answer several questions.

The support department assumes communication in multiple languages, so you shouldn’t encounter any major problems. If everything goes well, a notification of the completed withdrawal will be sent to your account. The same procedure applies to almost all selected methods, except Neosurf, Interac, and Rapid. A special fee may be charged if the customer has not wagered the bonus at least three times.

Complaints About Withdrawals

There are many comments on the Internet regarding Betchan. Users speak negatively about the very long waiting period for verification. However, we didn’t find any reviews where players complained about the denial of withdrawals. This could mean that cheated customers have not commented on the forum, or that the customer support department is working properly.

License and Regulator

Betchan’s official website does not provide any information on its license. We only found in the casino directory that the casino’s regulating entity is the government of Curacao, which has also issued a sublicense. However, this jurisdictional entity doesn’t have a very good reputation in the gambling community because they don’t control their licenses on a regular basis. Many of their issued documents have gone to fraudulent casinos. So, we can’t say that the casino operator has the full right to conduct gambling activities, based only on information about the documents issued by the Curacao government.

Complaints About the Casino

Comments on Betchan also include many complaints about the work of the technical support department. According to players, employees ignore customers and give evasive and inconsistent answers both in chat and in emails. In addition, customers are unhappy with slots that shut down or lose connection during a game that leads to a win.

Where to Complain About the Casino?

If you wish to file a complaint, you should contact the casino’s support department (via chat or email address [email protected]). The time for processing a complaint should not exceed 3 weeks (in special cases, the administration may extend the process by sending a prior notification).

If you are not satisfied with the turn of events, you can contact independent organizations such as ODR, ADR, or AGCG. Of course, you can also contact the Curacao government, but you will probably have to wait weeks for a response. It’s also a good idea to leave a comment online (e.g. on our website) to warn other players. Before you start using the platform, be sure to read the terms and conditions. It is possible that your expectations will not coincide with the site’s policy.

Support Department

Betchan offers customer support via:

• Online chat
• E-Mail: [email protected]

Both methods are available 24 hours a day, although casino staff often ignore messages from players. The casino has no hotline or FAQ section. In general, technical support is the casino’s weak point.

User Agreement

The User Agreement contains the basic rules for interpreting the most controversial issues. The agreement is a kind of FAQ section that you should read to prevent the loss of your won funds and the deletion of your account. Let’s review a few subsections that seem to be key.

Fees and commissions

If a player has not turned over their deposit at least three times, the operator reserves the right to charge a special fee (the amount is determined individually for each player). In addition, the player is responsible for their country’s tax return.

Risk

The casino operator is not responsible for any losses incurred by the player while playing. Despite all the steps the casino takes to protect the accounts of its players, it is not responsible for any loss of data caused by a player’s inattention or careless behavior. Moreover, the casino does not compensate for losses incurred due to technical errors on the site but may cancel all bets placed during the problems. This subsection means only that you play at your own risk and are not entitled to any refunds.

Anti-fraud measures

To prevent any fraudulent activity, the Betchan administration has the right to verify its players before withdrawing any funds. No withdrawal will be possible without prior identity verification. If an account holder does not successfully pass the process within 2 weeks of submitting a request, their account will be deactivated.

The operator continuously monitors player abuse, for example, when spinning bonuses:

• Maximum bets on the riskiest games (to increase the balance)
• Lowering the bet after a big win and moving to a lower-risk game.
• Making the highest deposits to get the maximum bonus.
• The bonus ratio (deposit to bonus ratio) is greater than 50%.

Most of these actions do not necessarily amount to fraud. Such conditions allow irresponsible casinos to deny withdrawals due to a player’s failure to comply with the rules.

Currency conversion

The main currency in the casino is the euro. So, if you want to take your winnings via card/bank transfer, you will have to convert them. As for other transaction services, a special fee will be charged for using international money transfer methods.

Inactive account

If you do not use your account for 180 days (no deposits, bets, withdrawals, participation in events), it is considered inactive and all funds are transferred to the operator (you can recover them later by providing the required confirmations).

Betchan: a Scam or a Serious Casino?

Betchan is another product from SoftSwiss Software that does not have a good reputation. This is quite understandable, as the casino has many problems. First, it does not have a confirmed license, and the technical support staff is unprofessional. Secondly, the slot machine return rates spoil the impression among the majority of players. The casino’s good points are in its diverse collection of games, including a sizable live casino section, which is larger than that of its competitors. Also, it has an interesting bonus program and is convenient to use. We cannot unequivocally state that Betchan is a scam, although we definitely do not recommend this casino.

Summary

Betchan can be compared to a book with a beautiful cover but lacking in content. Unfortunately, the casino does not meet its customers’ expectations. Is it possible to win there? This is a tricky question. On the one hand, users can always get lucky. On the other hand, winning isn’t everything – you still have to withdraw the funds from your account. When it comes to withdrawing winnings, players encounter many problems.

In conclusion, we give the platform 6 out of 10 points for good design, functionality, a wide selection of options, and a pleasant bonus program.