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The online store of European brand clothing offers free delivery of orders around the world for a check of 300 euros or more, as well as support for PayPal refunds.
Online store
Official website
Head Office
Via Luca Valerio, 65, 00146, Roma, Italia
Date of foundation
The owner of the company
Urban Star S. A. S
Types of support
[email protected]Feedback form on the siteLive ChatOfficeInstagramFacebookTwitter
Support by phone
Social media
Payment methods
Bank card (Visa/MC), American Express, PayPal
Buying on credit
Store category
Clothing, Footwear and Accessories, Goods for Children
Project Features
Online store of brand European clothing, the seller cooperates with 100+ designers and manufacturers
Additional services
Gift cards
Project regions
All countries in the world
Shipping methods
Courier delivery, Transportation companies
Delivery time
From 2 To 10 daysStandard shipping
From 48 To 96 hoursExpress Delivery
Free shipping terms
From 300 EUR
Mobile applications
No mobile apps available
Affiliate Program
RegistrationRemuneration for a paid order
Large catalog of brand clothing from 21 brands
Many years of experience in the market
Free shipping to all countries with an order amount of 300 euros or more
If the order is not delivered, you can get your money back even without contacting the seller
You can get a gift card of 50 euros and more
There are problems with returns and high prices
Regulatory agencies and laws
Italian Ministry of Economic Development
Company requisites
Overall assessment
Date of update
    More on that
      Via Luca Valerio, 65, 00146, Roma, Italia

      Urbanstar is this a scam? Reviews and description

      Published: March 1, 2021 Updated: February 15, 2023

      According to the information on the website, Urbanstar appeared on the market in 2002. It is a reseller of well-known brands: Adidas, Buttero, Converse, Feleppa, Mizuno, Nike, ON, PumaSalvatore Santoro and others. The office of the company is in Rome. Seller only works with retail customers, what puts the emphasis in the user agreement. Orders are sent after the first prepayment.

      How safe is it? Does the supplier fulfill his obligations to his customers? What if online store Is Urbanstar a scam? Let's try to answer these questions by examining the facts.


      Why Urbanstar

      The online store has a number of advantages:

      • Large catalog of brand clothing - 21 brands, 3000+ items of clothing, shoes and accessories for men, women and children.
      • He has been working since 2002. This means that it has many years of experience and stood at the origins of the development of the online commerce market.
      • Free delivery to all countries with an order amount of 300 euros or more. And in Italy - for the sum of the order of 100 euros.
      • Payment system support PayPal with refunds: if the order is not delivered, you can get your money back even without contacting the seller.
      • The site has the opportunity to issue a gift card with a nominal value of 50 euros.

      What you can buy at urbanstaroma.com

      The basis of the catalog of the online store are men's and women's clothing and shoes. In addition, on the site urbanstaroma.com you can order accessories and baby products. Let's tell you a little more about it.


      The section includes tops, blouses, sweatshirts, pants, skirts, sweaters, dresses, jumpsuits, sweaters, coats, jackets, windbreakers, hoodies, capri pants, shorts, jeans, bathing suits and underwear for women in sizes XXS-XXXL and cost from 16 to 645 euros. And almost all the same closet items for men with a price tag from 12 to 1,263 euros. In total, there are about 2,000 items in the two sections of the online store.


      Urbanstar offers men's and women's sneakers, sneakers, sandals, boots, half-shoes, boots and half-boots in an urban style. There are practically no winter shoes: things are more for the demi-season. The price tag ranges from €15 to €419 per model.


      These include purses, bags, backpacks, shopper's bags, clutch bags, business card holders, hats, socks, glasses, perfume water and sprays, key chains and other paraphernalia worth up to 440 euros.

      Goods for children

      At the moment in the section only children's shoes from size 20 to 33: Sneakers, shoes and sneakers. The average price for a pair is 20-30 euros. Featured brands: Reebok X Tom, Nike and Vans.


      How to find the right product in Urbanstar

      To search for products in Urbanstar, we use a catalog divided into headings according to the purpose of goods (for men, for women) and subheadings according to type (clothes, shoes, accessories, baby products, new arrivals). And a search line where you enter the name or brand. The results can be further filtered - by characteristics (color, size, brand) and cost "from-to". And sort - by popularity, ascending/descending price, popularity in terms of views or purchases, brand, newness and default. If any of the items you like, there is an option to save them to your wish list (favorites). For those products that are not yet on sale, there is a pre-order with a price fix.

      Product card

      Product cards on the site urbanstaroma.com They contain practically no text - only a photo gallery with large, colorful, "juicy" photos, basic characteristics (color, size, composition, collection, brand), payment and delivery terms, as well as buttons for ordering, favorites, and sharing with social networks. Just below the seller has placed blocks with recommendations and the latest views. The pages are capacious and easy to navigate.


      How to order from Urbanstar

      The supplier has no company stores - orders are placed only through the site urbanstaroma.com. You add the selected items to the cart, form an order, pay the full price for the goods, and wait for confirmation. When it arrives, it means that the order has been forwarded for delivery and will be shipped soon.

      How to register at urbanstaroma.com

      Registration on the site urbanstaroma.com is not mandatory. But having a personal account makes it easier to keep track of orders and use the seller's bonuses. To register, click on the avatar icon on the right side of the header, follow the "I don't have an account" link below the form, and fill out the form that opens with your email address and password. You can authorize through social networks: Facebook, Twitter, Google+, - but you will need to provide access to the personal data of the page.

      The system will ask you to enter information about yourself: name, surname, date of birth, gender, delivery address (it will be saved and will be later automatically substituted when placing an order), and phone number. And to agree or not to agree to the advertising mailing.

      Personal Cabinet

      The Urbanstar customer's personal account includes 3 sections:

      • Account. It stores the personal data specified during registration, and sets up a subscription to the advertising newsletter.
      • My orders. This is the history of orders and details of current purchases.
      • Wishlist. The list of favorites - products that you have saved by clicking on the heart icon in the card.

      How to order from urbanstaroma.com

      Let's look at the process of ordering on the site urbanstaroma.com step by step. The first thing we do is set the desired characteristics of the product and add it to cart by the "Add to Cart" button. Then go to the cart by the link that appears at the top, or by clicking on the icon in the top menu. All carefully check everything, enter a promotional code for a discount, if any, and proceed to fill out contact information - the button "Go to Checkout. If you select payment system PayPal, then we will get there as well, but by default this payment method will be set.

      Specify your e-mail for sending notifications, full name, full address with the postal code (all in Latin), mobile number. Choose the method of delivery - the cost will be displayed after entering the address, it is calculated taking into account the recipient's region. Now it remains to pay for the order and wait for its confirmation. If you have a profile on the site the actual information will be reflected in the order history. Besides, the seller will send notifications of all changes to your e-mail.

      Additional features

      In addition to the standard ordering with payment and delivery, the additional features of the online store, we have included a subscription to the newsletter, pre-order and gift cards.


      To keep up-to-date with Urbanstar's bonuses and news, not just information related to your order, you need to subscribe to the newsletter. This is done in the personal cabinet or through a special form in the footer of the site. It is enough to specify your e-mail and confirm the request. The subscription is free and can be deactivated at any time by the settings of the Personal Area or by clicking on the link from any email.

      Blog on the site

      This is a collection of articles on fashion, new collections, and special vendor offers. There are not many articles, but the blog is periodically updated.


      The Releases section of the online store publishes products that are not yet available for sale, but are planned to be launched in limited quantities. You can place a pre-order for them, reserving them for yourself and fixing the price indicated in the product card. It also spells out when the item will be available for purchase. As soon as this happens, the buyer will receive an email notification and can register the purchase.

      Gift cards

      The minimum denomination of the Urbanstar gift card is 50 euros. In addition, there are 3 more options: 100 €, 200 € and 500 €. The card is added to the cart, as with any other purchase. When you pay for your order, you will receive an email coupon to activate the card.


      Mobile application

      Urbanstaroma.com does not have a downloadable application for mobile devices. When you open the site from your phone or tablet, you see the mobile adaptation of the web resource. And you have to admit that it is of high quality. The design elements do not "go" over each other or "cut" at the edges, the text is easy to read, buttons and menus work correctly.


      Payment and Shipping at Urbanstar

      The seller works on prepayment. You pay by bank card (MasterCard, American Express, and VISA are supported) or through PayPal at the final stage of ordering. The latter is also linked to the card, but allows you to refund if the seller has not fulfilled his obligations to you. When the payment arrives in the company's account, managers hand over the goods for delivery. From that moment on, the carrier is responsible for it.

      How to pay for the order

      The final stage of processing the online application in the online store is payment. The system redirects the client to the payment gateway, where he enters the details, and then confirms the transaction via SMS. If PayPal is selected, authorization in the system is required. The card details will be added automatically.

      Urbanstar delivery methods

      The full list of shipping companies and courier services used by the seller is not specified in the general terms and conditions or in the order card at checkout. For buyers from countries outside the EU only EMS and DHL are mentioned. The terms depend on the recipient's region and the selected tariff:

      • Urgent delivery is 48-96 hours.
      • Standard - 2-10 business days.

      The cost of the service becomes visible when you enter your address in the cart. Free delivery within Italy is possible when ordering from 100 euros, in other countries - when ordering from 300 euros.

      Ways to return merchandise

      Items purchased at Urbanstar can be returned within 14 days of receipt. Provided that its appearance, characteristics, labels (the seller attaches protective labels to all items with the inscription, which is washed off at the first wash), packaging and receipts are intact. Otherwise, the seller will withhold 10%-30% their cost. Items for individual use cannot be returned with a refund. The request for a refund is made through the website form. You need to specify the reasons and your contact information. According to the results of the check, a specialist of the company, which will tell about further actions. Money for the goods will be refunded after you send it back to the seller, and he will confirm receipt. Compensation for defective goods is at Urbanstar's discretion.


      Urbanstar bonuses

      Bonuses at Urbanstar are discounts on certain categories of products and a gift for subscribing to the promotional newsletter we talked about above.

      First order discount for a subscription

      If you sign up for a free subscription to receive the seller's emails, a 10% discount promo code for your next purchase will arrive in the first email from the seller. There are no minimum order amount restrictions. The main thing is that the product is not promotional.

      Sale of women's clothing

      The Sales section on urbanstaroma.com has collected a selection of promotional items, which are divided into 2 groups: for men and for women. The women's collection includes 256 items with discounts up to 70%. For example, a dress in the Greek style from Feleppa will cost 224.50 euros instead of 449 €. And Nike DBreak-Type sneakers - 45.50 euros instead of 91 €.

      Men's Clothing Sale

      Similar to the women's sale, the retailer offers a discount of up to 70%, but already on men's closet items. As part of the promotion, a cotton Undercover T-shirt can cost €81 instead of €162, and suede Butterfly boots can cost €127.50 instead of €255.

      Affiliate Program

      There is an affiliate program from CPA-network for the online store AdmitadThe following table shows you the number of the orders you have placed with us.


      Complaints about Urbanstar

      There are almost no reviews for Urbanstar. Which, given almost 20 years of experience as a vendor, is alarming. Even on Trustpilot, where there are always plenty of comments about vendors and manufacturers of goods and services, there is nothing. The only resource where opinions about the online store are published is Google Maps. It is referred to by the seller from his site. There the company's rating is 4.7 out of 5. But there are more ratings than comments. Customers praise the promptness of service, a good assortment of clothes and shoes and fair delivery times.

      Of the disadvantages, they point out the difficulties with returns and attempts to include additional amounts in the check.

      If there are any reviews about Urbanstar online store, we'll be sure to post the information on social media. Sign up so you don't miss anything!

      Please keep yourself informed about news and complaints. We copy the most valuable information to social networks, so please sign up!


      Supervisory authorities

      The online store belongs to Urban Star S.A.S., a company registered in Italy. The fact of registration is confirmed by the entry in the public registry italianbusinessregister.it, a link to which gives the Federal Tax Service in its database of foreign countries. The information can be accessed only after creating a profile on the site. The registration number of the legal entity is 07232811005. Thus, in its activities the seller is guided by Italian law.

      Urbanstaroma.com User Agreement

      The Terms and Conditions of the online store describe the terms of online ordering, delivery and payment, as well as the return of goods. Let's take a look at a few provisions of the document to get an idea of it. So, under Availability of Items says that the seller has the right to cancel the order if he does not receive confirmation from the buyer's bank of the transaction. It also mentions that it's impossible to edit an order already sent by the user - each new order means a separate delivery. At the same time the vendor can refuse to provide services at any time.

      You may not make purchases from the site for resale or other business purposes.

      Seller is not responsible for inaccuracies and technical errors on the site. The seller has the right to make changes as it deems necessary, without prior notice.

      The carrier is responsible for damage during shipment. Urbanstar asks you to refuse to accept parcels with external damage, otherwise it will not be able to make a full refund.

      Urbanstar Customer Service

      Urbanstar customers get support:

      • Phone numbers of the office in Rome: +39-06-4544-1509, +39-06-8772-473 (ext. 730).
      • By e-mail: [email protected]
      • Through the feedback form and online chat on the site.
      • In communities on social networks, through administrators.


      Is Urbanstar a scam?

      Online store Urbanstar is managed by a company registered in Italy and operating under Italian law. This means that the resolution of disputed legal issues on which it was not possible to reach a compromise amicably would have to be resolved through foreign jurisdictions. There are few online reviews about the seller. They are only on Google, to which Urbanstar refers on its website. And not all of the comments are positive: there are complaints about problems with refunds and inaccuracies in the check amount. Other customers, on the contrary, praise the vendor for its prompt work and good assortment.

      Pre-payment also proves to be a nuisance. Especially taking into account the fact that the availability of the ordered goods, according to the terms of the user agreement, is confirmed afterwards. On the other hand, the main type of payment on the site is PayPal, which allows to return the payment if the seller has not fulfilled his obligations. There is no serious reason to believe that urbanstaroma.com is a scam.



      Urbanstar offers a catalog of several thousand items from 21 brands, free delivery of orders around the world for a check of 300 euros or more, and support for PayPal return payments. There are few promotions on the site, but almost a third of the range of men's and women's clothing, shoes and accessories are on sale.

      Pre-payment is required to place an order. But customers note the prompt delivery. There are few complaints about the seller: their authors write about problems with returning things and inaccuracy in the amount of orders (the check in Urbanstar turned out to be bigger than it should have been). The disadvantages are also the small number of reviews, which makes it difficult to get an idea of the seller, and the high cost of things.


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