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An online store with a huge selection of home goods, supplements and other products with free shipping and discounts up to 45%.
Online store
Official website
Head Office
301 North Lake Avenue, Suite 600, Pasadena, California, USA, 91101
Date of foundation
The owner of the company
iHerb, LLC
Types of support
[email protected]Live ChatFeedback form on the siteHelp CenterVKFacebookInstagramTwitter
Social media
English, Spanish, French, Italian, German, Russian, etc.
Payment methods
VISA, Mastercard, JCB, American Express, UnionPay, Apple Pay, Google Pay, Paypal, Klarna
Buying on credit
Store category
Beauty and Health, Pet Shops, Goods for children
Project Features
One of the world's largest online retailers of health products, beauty products, dietary supplements and more.
Additional services
Wholesale Sales
Project regions
All countries in the world
Shipping methods
Courier delivery, Post Office, Transportation companies
Courier services
DHL, Hermes
Transportation companies
Delivery time
From 7 daysDepending on the delivery address
Free shipping terms
The purchase price for free shipping depends on the country you live in
Mobile applications
No mobile apps available
Affiliate Program
RegistrationUp to 4% for each paid order
Constantly updated range of products
Relatively low prices
Handy mobile app
Free shipping is available
Good deals and discounts
Additional service features
There are overlays with delivery
Regulatory agencies and laws
U.S. law
local laws
Company requisites
Overall assessment
Date of update
    More on that
      301 North Lake Avenue, Suite 600, Pasadena, California, USA, 91101

      iHerb is this a scam? Reviews and description

      Published: 9 October 2020 Updated: February 14, 2023

      Online store companies iHerb offers a wide range of products for health and beauty. This includes cosmetics, a huge selection of vitamins, dietary supplements and household goods. But the main specialization of the store is still vitamins, medicinal cosmetics and a wide range of dietary supplements.

      To make your purchases more profitable, every week the homepage and mobile app are updated with special offers from the supplier companies. Let's find out if the online store iHerb is a scam and get to know it better.


      Why iHerb

      The iHerb online store has been in business for over 23 years. Assortment on the site iherb.com is constantly updated, and thanks to this you can find both recently launched vitamins and self-care products and classics. Headquartered in the U.S., the service has a wide choice of delivery methods and a convenient online payment system. Advantages of ordering products through iHerb:

      • favorable discounts and offers from supplier companies;
      • a handy mobile app;
      • referral program;
      • additional features of the service;
      • there is the possibility of free delivery;
      • more than 30 thousand items of goods.

      Although the site specializes in medicines and cosmetics, but in addition, there are also products for the home, baby products, organic tea, coffee and more.

      What can I buy at iHerb?

      Via the site iherb.com you can buy goods from the following categories:

      • nutritional supplements and vitamins;
      • cosmetics and personal care products;
      • baby products;
      • pet supplies;
      • groceries, etc.

      The catalog on the site is made very convenient and very easy to find what you need.


      How do I find the right product at iherb.com?

      Special offers from the company are published on the homepage iherb.com. There you can also find sales hits and new products. The entire catalog, broken down by product type for convenience, is available for viewing from the top menu. The catalog can also be accessed via the company's mobile app.

      Product card

      Each product card on the iHerb store site has all the detailed information:

      • product price;
      • button to add an item to your favorites;
      • If it's a medication, multiple dosages;
      • delivery option;
      • product description, pharmacological properties;
      • all possible discounts;
      • photos and reviews;
      • related products.

      At the end of each page there is a special form that you can use to ask other users of the service.


      How do I order from iHerb?

      It's very easy to place an order at the online store or via its mobile app. To do this, you will first need to register and open your personal account.

      How to register at iherb.com ?

      Creating an account on iHerb is quick enough. After completing all the required fields, you confirm your account via a link sent to your email.

      Personal Cabinet

      Your personal account at iherb.com not only stores your order history and payment details for your orders, but also a list of items you've added to your favorites, your responses to other users and notifications of responses to questions, your referral account, and much more.

      How to place an order?

      As with other online ordering services, you register on the site, add the selected items to the cart, add your order address, please note that the order is paid in full, so after registration you will need to add your passport data.

      Additional features

      iHerb doesn't have a lot of extras that aren't related to buying products.


      Through the store's website, you can fill out a form to offer your product in the iHerb store. After reviewing the offer, a representative will contact you to discuss partnership opportunities.

      Wholesale shopping

      If you want to make a bulk purchase of goods in the online store, you can contact the managers of the company via the feedback form for an additional discount.

      Health blog and links

      iHerb actively maintains its social media and blog on the site's home page, collecting all new articles and links on health topics.


      Mobile application

      The mobile app is available for download through the App Store, Google Play or through a link from the website. The app will be a great helper for those who often make orders on the site of the store. Through it you will be able to: receive notifications about all new promotions, keep track of new items in the catalog for the areas you are interested in, make orders there and track delivery.


      Payment and Shipping at iHerb

      The online store iHerb has many options for delivery and payment, so that each customer can choose the most convenient for themselves.

      How do I pay for my order?

      The order is paid entirely online with a bank card from any of the payment systems and through web wallets.

      iHerb delivery methods

      For orders of 20 USD and more, delivery will be free of charge. In other cases, the cost of delivery is calculated individually, depending on the selected delivery method. The following shipping methods are available:

      Since the order is paid at checkout, you will need to show your passport upon receipt.

      Ways to return merchandise

      Not all iHerb products are refundable, but if your order was damaged in shipping or packaging, expired, or otherwise, the company will refund the money you spent on your order. Refunds are issued after you complete a return form.


      IHerb bonuses

      Every week, the company updates special offers from manufacturers, which can be monitored through the website or mobile app. In addition, the online store has other special offers and promotions.

      Referral program

      iHerb has its own referral program, through which your referrals will receive a discount of up to 5% and you $5 for every order placed through your site. To become a member of the iHerb affiliate program, you need to make one order, then a button to create a referral link "Share" will appear in your personal cabinet. You can spend the funds accrued on the program on other orders or withdraw them when the sum becomes more than $100. You can also earn if customers come to the site and place an order after reading your review of a product purchased through iHerb. Under the affiliate program from the Admitad spa network, you can get 4% from a paid order.


      Complaints about iHerb

      iHerb is one of the largest online delivery services for medications, supplements, and personal care products. On the Internet, you can find a large number of reviews on the work of the company, and on the products that have been ordered through it. There are both positive and negative reviews. Among the negative reviews there are records of orders going too long and getting expired products. Recently there have been complaints that the site has become very slow, often hangs up and takes too long to process the order.

      In positive reviews, customers often praise the store's large selection of products, high quality, the ability to buy many supplements and vitamins that are not found in other pharmacies and stores, and the user-friendly interface of both the site itself and the mobile app.

      If there are any reviews about iHerb online store, we'll be sure to post the information on social media. Sign up so you don't miss anything!

      Please keep yourself informed about news and complaints. We copy the most valuable information to social networks, so please sign up!


      Supervisory authorities

      The online store is owned by iHerb, LLC, an American company. The company is headquartered in California at 301 North Lake Avenue, Suite 600, Pasadena, California, USA, 91101. The company's operations are also governed by U.S. law.

      View terms of use at iherb.com

      iherb.com User Agreement

      By registering, you accept the terms of the User Agreement. This is a fairly detailed document, divided into chapters for ease of navigation. Before ordering, please note that the online store is not a pharmacy or a medical service and before buying any medication, whether vitamins or dietary supplements, you should consult with your doctor. The company is not responsible for any consequences that may arise in case of improper use of the drugs presented on the website.

      Much of the document focuses on legal issues and the referral program.

      All legal issues are resolved according to the U.S. law. All questions related to the technical side of iHerb delivery service and the store itself, you can solve with the support service.

      Customer Service

      iHerb Customer Service is available from 08:00 to 20:00. You can leave a message in chat or via the feedback form. The most frequently asked questions are answered in the Support section.


      Is IHerb a Scam?

      iHerb - is a service that is more than 20 years old, and all this time the company has been constantly developing, adding new services, delivery options and establishing contacts with new suppliers. On the site of the store there is a huge selection of products for self-care, vitamins, dietary supplements, etc. Every week promotions are updated, thanks to which you can buy many products with discounts up to 45%.

      To make ordering faster and easier, you can use the iHerb mobile app. The service also has additional features that may be useful. Having studied how the online store service works, we can say with confidence that iHerb is not a scam. Making purchases on this site is simple and convenient, and thanks to the affiliate program and constant promotions even more profitable. But it should be noted that according to the reviews of many customers, the site has technical problems and the processing time of the order is increased, as well as the delivery time.



      The service has iHerb there are many advantages and convenient delivery, many discounts and a mobile app, and so on. Customers note that thanks to the large selection of goods, you can always find what you need on the site. It is possible to pay for the order with a bank card, and all payments through the site are protected by a security certificate. Another advantage of the iHerb online store is that you can ask questions not only to managers or customer service, but also to other customers of the service who bought the same products.

      Assortment of goods
      Easy ordering
      The work of the store delivery service
      Convenience of returning goods


        iHerb reviews

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        The site was extremely problematic, and now it's even worse

        The site is extremely problematic, and it’s good that it’s no longer possible to order from it. Let them no longer profit from our compatriots. If Honestly, I would even be afraid to turn to intermediaries. What if they start poisoning us on purpose, and slip some weak poison into the cans with vitamins… Read more

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