Tomtop
Total reviews 2
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2.8
Unconfirmed company
tomtop.com
Go to the website
Wholesale and retail online store, specializing in the sale of goods for everyday use with the possibility of international delivery.
Online store
Official website
Head Office
207 Regent Street, W1B 3HH, London, UK
Date of foundation
1970
Company owner
Shenzhen Tomtop Network Co., Limited
Types of support
[email protected]Help CenterForumMessengerFacebookInstagramVkontakteForum
Social network
Languages
English, French, Spanish, German, Russian, Chinese, et al.
Bonuses
DiscountsReceive
Discounts as part of numerous promotions
Methods of replenishment
VISA, Mastercard, Maestro, Credit Cards, Debit Cards, American Express, PayPal, Qiwi, Webmoney, Sofort, POLI, iDeal, Boleto, Bancontact, MyBank, Cash on Delivery, Discover, Alipay, Diners Club
Purchase on credit
No
Installment
No
Store Category
Auto Goods, Tools and Gardening Equipment, Beauty and Health, Furniture and Home Furnishings, Clothing, Footwear and Accessories, Gifts and Flowers, Sports, Goods for Children, Creative Goods and Books, Goods from China, Digital and Home Appliances
Project Features
Chinese online electronics and gadgets, clothing, sports and other products at low prices
Additional services
Shipping
Order Tracking
Forum
Newsletter
Wholesale Sales
Dropshipping
Project regions of operation
All countries in the world
Delivery methods
Courier Delivery, Transportation companies
Courier services
EMS, UPS Express, Unipost
Transportation companies
DHL
Delivery time
From 7 daysDepends on the remoteness of the delivery region
Free shipping terms
Depends on the type of product and the seller
Mobile apps
There are mobile apps (iOS / Android)
Affiliate Program
Registration6% of the paid order amount
Advantages
Large selection of original products at low prices
Convenient and clear catalog
Worldwide shipping
Handy mobile app
Regular promotions and discounts
Availability of additional useful options
Disadvantages
Not all products are delivered to Russia
Delays in delivery and poor packaging (according to online reviews)
Controlling authorities and laws
PRC law
Roskomnadzor
Company requisites
Overall assessment
8.5/10
Date of update
August 26, 2023
    Address
    207 Regent Street, W1B 3HH, London, UK

    Tomtop is this a scam? Review and Reviews

    Published: 15 December 2020 Updated: 26 August 2023


    Tomtop – is a wholesale and retail store specializing in everyday products with international shipping options. The company dates back to 2004, and today it is a proven seller Alibaba with many quality certificates. Tomtop conducts all of its sales activities online, but it is not uncommon to run into unscrupulous sellers, so it’s a good idea to check before you buy online store and make sure it is reliable.

    In this review we will examine the company’s activities, look at the catalog, read the delivery rules, and check the legal information and online reviews. After that we’ll find out if it’s worth buying anything from Tomtop and if it’s a scam.

     

    Why Tomtop?

    The company is a classic version of a Chinese online supermarket, featuring a variety of products at low prices and worldwide delivery. Tomtop makes a special emphasis on the sale of electronics and modern gadgets, but in the company’s catalog you can see other, no less popular categories, including cosmetics and car accessories. There are quite a few such sites nowadays, and to understand why you should choose Tomtop, you need to highlight its strengths:

    • convenient and clear catalog;
    • original goods;
    • shipping all over the world;
    • own mobile app;
    • regular promotions and discounts;
    • availability of additional useful options.

    What can I buy at Tomtop?

    On the site tomtop.com The online hypermarket offers its customers a wide variety of products from many product categories, so the online hypermarket offers its customers the ability to find the right thing by using a multi-level catalog. This catalog is located at the top left of the page and is designed as a menu with categories, by clicking on which the user proceeds directly to a specific product item. To understand what can be purchased at Tomtop, we need to take a closer look at the entire range.

    When you hover your cursor over the “Product catalog” button, you will be able to select the following categories:

    • “Phones and Accessories”: smartphones from famous brands, smart watches and fitness bracelets, wireless gamepads, as well as various accessories (cables, parts, chargers, cases, glasses, etc.).
    • “Video and Photo Accessories”The following products: action cameras, professional lights, ring flashes, softboxes and photophones, tripods, monopods, binoculars, viewfinders, a variety of accessories (lenses, lenses, lanyards, bags, etc.).
    • “Toys and Hobbies.”Radio-controlled vehicles, wind instruments, synthesizers and pianos, drums, parts and extras.
    • “Sports and Hobbies.”: products for bicycles, camping and tourism, fishing and hunting, paraphernalia for travel and picnic games, sporting goods and electric vehicles.
    • “Security and Smart Devices.”Surveillance cameras, alarm systems, personal protective equipment, products for the smart home (locks, cameras, lamps, outlets, etc.).
    • “Clothing, Shoes, and Jewelry.”Women’s, men’s and children’s clothing, shoes, watches, handbags, jewelry, party dresses and underwear.
    • “Computers and Laptops”Home PCs, laptops, office equipment, office supplies, parts and components, as well as accessories (bags, cases, etc.).
    • “Video and Audio”TV set-top boxes, projectors, home theaters, headphones and karaoke products, virtual reality glasses, and more.
    • “Home and Garden”: kitchen appliances, home electrical appliances, baby supplies, pet supplies, textiles and fittings, lighting and e-cigarettes.
    • “Beauty and Health”: makeup and hair care products, personal care, nail treatments, body art and adult toys.
    • “Auto Goods.”Automotive electronics, parts and components, tuning products, and special clothing.
    • “Tools.”Measuring instruments (rangefinders, microscopes, multimeters), power tools, professional equipment and accessories.

    Despite the large selection of categories and the number of product items, you can go to the desired product quite quickly and conveniently, because each of the above sections has its own additional subsections. By clicking on a particular menu item, the client opens a page with a narrower catalog, where he can select a particular product and see the full list of products presented in the online store.

     

    How do I find the right item at tomtop.com?

    Find the right product on the site tomtop.com You can do this in two ways: through the main catalog and with the help of the search line. On the positive side, it is worth noting the competent construction of the site menu, thanks to which the user will be able to find the necessary thing step by step. By clicking on the general catalog, the customer only needs to select the appropriate category and select the appropriate subsection. After that, the site automatically opens a new page with a list of all the products that are in the current subsection. As for the second way, the search bar is suitable for those who need to quickly find the necessary product without searching for it in the general catalog. The bar is located at the top of the page and to begin with the client only needs to enter the name of the product, and the system itself will display all the results with a similar set value already on a separate page.

    Product card

    Each product on the Tomtop online store has its own card with additional information about the product. Here the user can read in more detail the characteristics of the product, its additional parameters (color, volume, size, equipment, etc.), read reviews from customers, see the overall rating of the product and share it on social networks. There is also an opportunity to view additional photos and add items to the cart for further checkout.

     

    How do I order from Tomtop?

    As in many similar online venues, to order on the site tomtop.com is only possible by independently searching for an item and adding it to cart. The user needs to go to the product card, select additional parameters, read a summary of information on the availability of delivery and add it to cart if available. Next comes the stage of order placement, where you need to enter contact information for sending and contacting the buyer, as well as choose the most appropriate method of payment. After all the stages of the purchase have been completed, the order will be confirmed and automatically sent for processing.

    How do I register at tomtop.com?

    The registration process is carried out in several stages, and first the customer needs to click on the persona icon, which is located to the right of the search bar. It is worth noting that registration can also be started during the order placement process, when the system prompts the user to authorize on the site. After clicking on the button, the system takes the client to a separate page, where it is necessary to go to the tab “Create a new account”. On this tab there is a small form where you need to enter your contact information. Initially tomtop.com does not ask to enter information about the place of residence and the zip code, so you will need to enter it manually when ordering for the first time. To register correctly, the buyer only needs to enter the following data:

    • current email address;
    • password;
    • code-captcha (to check “I’m not a robot”).

    Immediately after completing the form, Tomtop sends an email with an account activation button, which, when clicked, brings the user back to the online retailer’s website and accesses their personal account. It’s important to note that both registered users and those who don’t have an account on the site yet can place an order.

    Personal Cabinet

    A customer account provides a number of useful features that help the shopper in the shopping process, as well as making it easier to buy or use coupons. The personal account at Tomtop has several sections where you can edit contact information, track current orders and view orders already made, and return to items that were previously marked as “Favorites”. Also in the personal cabinet the customer will be able to see all available bonuses, coupons, and explore information about Tomtop’s affiliate program.

    How to place an order at tomtop.com?

    The order placement procedure starts with a search for the necessary product by one of the available methods described above. The user goes to its card and selects additional options (if any), then needs to click on one of the buttons “Buy Now” or “Add to cart”. If the user clicked on “Buy Now”, in this case he can make a purchase as an unregistered user. However, it should be noted that this method does not provide for bonus coupons and accumulation of points. After pressing the “Add to cart” button the buyer proceeds to the next stage of order placement, where it is necessary to specify the contact information for delivery (name, address, phone number) and select the appropriate method of payment. After correctly filling out the form, all the data is saved, and the details of the order are sent to the specified email.

    Additional features

    On the website of the online hypermarket one can find a small number of related options and services, as the whole process of online shopping is quite simple and does not require any additional tools. All the options presented on tomtop.com increase the degree of involvement to the company in the process of shopping. To understand exactly what the store offers, it is necessary to look at each such option in more detail.

    Favorites

    Extremely useful option for customers, allowing them to save the product found in the catalog, so that in the future to return to it and not look for it again. Since the range of products in the store is quite large, this option will be indispensable for online shopping. In order to add a product to the favorites, the customer just needs to click on the heart-shaped button and he will automatically get to the tab of the same name in his personal cabinet.

    Forum

    A separate section of the site where the latest news about the company is published and a thematic forum is placed, where users share useful information about the products from the store, or provide any help. Using the forum, a customer can get advice or ask a question, and the other members can answer it and share their experience with the particular product from Tomtop.

    Help Center

    A small section of the online store, where the buyer can find out detailed information about the work of the site and some of the points related to the purchase and delivery of goods. The help center can be found at the bottom of the page, in the “Help” tab. There are several blocks of questions in the form of a line menu with a list of general sections. By clicking on the topic of interest, the client automatically proceeds to the answer.

    Newsletter Subscription

    Subscribing to the newsletter involves sending emails to a specified email address, in which Tomtop informs users about innovations on the site and the arrival of new products in stock. The store also periodically sends out notifications of personal promotions and rewards the member with a small bonus for signing up.

     

    Mobile application

    Tomtop has its own mobile app, the functionality of which fully corresponds to the computer version of the site. The user can also log into a personal account, browse the store’s catalog, and make purchases, tracking their orders in the future. It is important to note that the mobile app can periodically feature additional bonuses.

     

    Payment and Shipping at Tomtop

    Tomtop ships to many countries around the world, working with several international shipping companies. In most cases delivery is free, and you should check the information in the product card to verify its availability. As for payment, the store only accepts online payments.

    How do I pay for my order at Tomtop?

    Currently, you can pay for your order in the following ways:

    • by bank cards (Visa, MasterCard, American Express, JCB, Discover);
    • via the service PayPal;
    • electronic wallets Qiwi and Yandex.Money.

    Ways to deliver the product

    At the moment you can get the goods from the online store Tomtop by EMS, DHL, UPS and Unipost, depending on the location of the warehouse where the purchased goods are located.

    Ways to return merchandise

    You can return a product within 14 days of receiving it, as long as the product purchased is not on the list of non-returnable goods. For example, the buyer will not be able to return software or personal protective equipment. The full list of such products can be found in the tab with the same name on the site. If the parcel was damaged by the courier service, then the customer should contact Tomtop managers and explain the situation, attaching photos with proof. If the company’s response is positive, the store undertakes to fully compensate the money spent.

     

    Tomtop Bonuses

    On the Tomtop online supermarket site, you can see many different promotions and bonus events that allow you to save some of your personal money while shopping. Almost every product in the store has some sort of bonus offer – whether it’s a themed sale, or a discount from the retailer. To understand exactly how you can save money at Tomtop, it’s worth taking a closer look at all the bonuses.

    Promotions and sales

    The company often conducts themed promotions and sales, offering its customers a variety of discounts on individual products. Information about such events can be seen in mailing lists, or as banners on the home page of the site. Tomtop is currently running a sale, providing an opportunity to save up to -70% of the full price of certain products.

    Fast deals

    A separate section in the site menu, where the list of products participating in daily discounts is regularly updated. A special timer is placed under each product, after which the customer can purchase the product at a discounted price.

    Coupons

    The site is regularly updated with a list of promo codes and coupons with discounts on certain categories of products.

    Get it for free

    A bonus program from Tomtop that allows you to get a certain product for free if certain conditions are met. Users need to share the products they want with their friends, and if they sign up and place an order, Tomtop promises to send one of the selected items for free. The entire list of participating products can be found in the tab with the same name.

    Coupons and promo codes

    Special codes that allow you to get a discount on a certain group of products. Such promo codes are sent via a newsletter or appear as active banners when navigating the site. You can use such a code when placing an order, and you can check the availability of coupons in your personal cabinet.

    Bonus points

    Tomtop gives you the opportunity to earn bonus points by performing certain actions on the site. These bonus points can be used as a means of payment, and it is possible to pay with them up to 15% of the full price of the selected item. At the moment, the current exchange rate of the points is 100:1 against the dollar.

    Joint purchase

    A separate tab on the site where some products with a discount are placed, which you can get if you buy them in a group. The essence of the promotion is to recruit a certain number of customers willing to buy the promotional products. If the condition is met, Tomtop will sell the products at the promised discount, and if not, the funds will go back into the account.

    Affiliate Program

    The store has an affiliate program from CPA-networks Admitad. Partners receive remuneration in the amount of 6% of the amount paid for the order by the attracted users.

     

    Complaints about Tomtop

    On the TrustPilot platform we’ve seen fresh and up-to-date publications from many users regarding Tomtop. In general, most of the reviews are positive – users note low prices, constant promotions, traceable tracking numbers and a wide range of products. But we are not without the negative comments, where some customers report lost parcels and unsuitable goods arriving. It is worth noting, however, that Tomtop managers are quick to respond to all such publications and offer their assistance in resolving the issue. The average rating of the store on TrustPilot is 3.8 out of 5.

    If there are any reviews about the Tomtop online store, we’ll be sure to post them on social media. Sign up so you don’t miss anything!

    Please keep yourself informed about news and complaints. We copy the most valuable information to social networks, so please sign up!

     

    Supervisory authorities

    There are no details on the site where you can check the legal information about the company. However, we have found that the business is conducted on behalf of SHENZHEN TOMTOP TECHNOLOGY CO, LTD. and the Tomtop trademark was registered in 2004. CIETAC is the controlling authority and the head office is located at 207 Regent Street W1B 3HH London UK.

    View the user agreement at tomtop.com

    Tomtop.com User Agreement

    The User Agreement is located on the “Terms and Conditions” tab, which describes some of the points of interaction with the online store and the company as a whole. Here you can read about the terms of use of the site, the rights and obligations of both parties, the limitations of liability, as well as possible violations.

    Of importance is paragraph 2.4, which states that the company has the right to make changes to the services provided without prior notice. Thus, the user should follow the changes more closely and contact the support service to clarify the information.

    The site also has a Tomtop privacy policy, which sets out the rules for collecting, storing, processing and sharing users’ personal data. According to the company, such data is collected for research, customer communications and the distribution of promotional materials.

    Customer Service

    You can contact the Tommtop support team as follows:

     

    Is Tomtop a scam?

    At the online hypermarket Tomtop you can find anything from clothing to top-of-the-line smartphones, cat toys and computer accessories – everything is browsable with a click thanks to a knowledgeable catalog. The company has several warehouses around the world, so the user can choose the fastest delivery method. Tomtop sells only original merchandise, offering its customers only quality products and top-notch service.

    In this review we have checked the activities of this online store, studied its catalog and delivery rules, got acquainted with promotions and additional options, read legal documents and analyzed online reviews. Based on all this we can say that Tomtop is not a scam, but a reliable Chinese online marketplace of various goods with constant sales and bonuses.

     

    Conclusion

    At the online hypermarket Tomtop The catalog makes it easy to find the items you want in a couple of clicks, and international shipping allows you to get your order from anywhere in the world. Thanks to the catalog you can find the right thing in a couple of clicks, and international delivery allows you to get your order anywhere in the world. For convenience, the company has a mobile app and several additional options. The warranty and positive online reviews strengthen the company’s image, and the long experience on the market vividly demonstrates the quality of service. If you’ve ever bought from Tomtop, write us about it below in the “Reviews” section.

    Assortment of goods
    50%
    Convenience of order placement
    60%
    Operation of the store's delivery service
    60%
    Convenience of returning goods
    50%
    2.8

    Reviews

      Tomtop reviews

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    • 1
      Rate your review 0
      0
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      Assortment of goods
      20%
      Convenience of order placement
      20%
      Operation of the store's delivery service
      20%
      Convenience of returning goods
      20%
      Never again! Liars! I've lost $400! Based...

      Never again! Liars! I’ve lost $400! Based on their description that bikes can be loaded up to 150 kg I bought a couple from them (I’m 113 kg). When a bike got broken in the middle of the riding on the road (after a very few usages) I contacted them for help. Immediately after this they changed the description… Read more

    • 4.5
      Rate your review 0
      0
      Assortment of goods
      80%
      Convenience of order placement
      100%
      Operation of the store's delivery service
      100%
      Convenience of returning goods
      80%
      There are a lot of positive reviews...

      There are a lot of positive reviews about Tomtop. They are associated with the wide assortment, low prices, advantageous promotions and the possibility of tracking parcels. Customers complain that parcels are occasionally lost or arrive damaged. We would like to ask whether our readers have ordered from… Read more

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