Tactical Gears is this a scam? Review and Customers Reviews

Tactical Gears – foreign seller, but exactly where the company-owner is registered is unknown (only the address of the factory in China is known). The store operates in two directions: retail orders and wholesale. Specialization – tactical equipment. Products are delivered worldwide and prepaid.

How reliable is this representative of the market and is it possible to transfer money to him for the goods in advance? Taxticalxmen.com – a scam or a serious project? Let’s try to find out.

Why Tactical Gears?

It is worth noting the following positive aspects of this online store:

• A good selection of equipment. For such a narrow specificity, 100+ items can be considered a variety.
• First order discount for subscribing to the newsletter, coupons and special deals for military and law enforcement.
• Registration on the site in 1 minute and quick ordering (add the product to the cart, enter your data, pay).
• Free shipping of selected items.
• A profitable affiliate program with a rate of 15%. Even regular users can take part in it.
• 24-hour support (in the chat on the site and by e-mail).

What can I buy at tacticalxmen.com?

In the assortment on the tacticalxmen.com – tactical vests, body armor, clothing (pants, shirts, boots, kits), hats, pouches, backpacks, and patches. Let’s talk about each product line separately.

Tactical vests and body armor

The Tactical Vest section features 37 items ranging in price from $14.99 to $441.47: bibs (some models have magazine pouches and shoulder pads), heavy and light tactical vests (in U.S. military colors and black), and combat belts to them. Separate sets of body armor priced from $200 to $420 (5 more items).

Clothing

Khaki pants with multiple pockets, flame-retardant pants, tactical shirts and shirts (buttons, zippers) for everyday wear, modular combat and tactical belts, jackets, pullovers and gloves. A total of 35 items. The price tag varies widely, from $10.63 to $744.05 per item.

Headwear

Helmets for military aviation (with noise reduction and headset), marine and infantry helmets, as well as identification lights, adapters, bracket holders for night vision devices and cases for them. There are 16 items available for ordering. Costs range from $7 to $290.

Pouches

Rifle, laser and pistol magazine pouches with one, two or three compartments (pockets) as well as tactical magazine pouches. The least expensive model will cost $3.72; the maximum price per item is $45.99.

Backpacks and patches

Classic tactical backpacks, sling bags, hanger bags, shoulder bags, and military-style patches (patches). Not the first group of products is priced between $30 and $300, while the second group is priced at about $7.

How do I find the right product at TacticalXmen?

The site is easy to navigate: all products are placed in the catalog, which is traditionally divided into several categories. Each category has added subcategory tags (varieties of products) and filters by brand, availability. Plus there is sorting of results by relevance, popularity, price and novelty. You can select the number of items displayed on the page and add any of them to your list of favorites. Besides, at the top of the site you will see the usual search bar.

Product card

There are two modes of product cards in Tactical Gear:

• Quick View. Opens in a pop-up window when you click on the eye icon below the photo of the item in the general category list. Contains basic characteristics, photo gallery, order buttons, favorites and “sharing” to social networks.
• A separate page. Opens by clicking on the product name or on the View more link in the Quick View window. In addition to the above, includes a more detailed text description (technology, properties, operating conditions, etc.), size table and reviews.

How do I order from Tactical Gears?

An order in the online store is placed only through the cart on the site – a physical store where you can come and choose everything on the spot, and the seller has no contact center to take orders by phone. So you just go to the product page (or open it in quick view mode), click Add to Cart (add to cart with an option to proceed to checkout later) or Buy Now (proceed straight to checkout) and fill out an online application. We’ll go through the whole sequence step by step a little later.

How do I register at tacticalxmen.com?

Registration on the site is not a mandatory procedure. You don’t need it to place an order, leave feedback, or track shipments (there is a special option for this, available without logging in). But an account allows you to organize all the information about you and view the history of your purchases. To register, click the profile icon in the upper right corner of the online store, between the search and shopping cart icons, and go to the Register tab. Then you have to fill in a short form by giving your e-mail address, entering your password twice, and checking that you are not a robot (entering numbers from the picture in the field marked Code).

Personal Cabinet

Personal user account tacticalxmen.com includes many sections:

• Account Summary. Summary table with all data and links to other sections.
• My Orders. Purchase History.
• My Shopping Cart. This link redirects you to the cart, to the step where you left off (if you have not made any order to this point, it will be empty).
• Recently Viewed. Goes to the catalog items viewed in the current online session.
• My Address. Adding and saving a shipping address (will be automatically added to the appropriate fields for future purchases).
• My Favorites. My Favorites list.
• Affiliate. Affiliate statistics (how many people came to the site using your affiliate link, how many of them placed an order, what reward you are entitled to), as well as the link itself for copying and buttons for “sharing” it in social networks and messengers (Facebook, Twitter, Pinterest, LinkedIn, VK, Telegram, Line.me).
• My Coupon Codes. Available discount coupons.
• My Credits. List of Credits. It is not quite clear what should be here, as there is no information about the existing loyalty program with credits or anything like that on the site.
• My Growth. Another obscure section, which turned out to be empty.
• My Massages. History of correspondence with the helpdesk.
• Leave a Massage. Supportive feedback form.
• My Profile. Your profile where you enter your first name, last name, gender, email, phone number, country and residential address. All of this is also used to auto-fill when you make purchases.
• Change Password. Change Password.
• My Reviews. A list of the reviews left about the seller’s products.

How to place an order?

To place an order in the online store, click Add to Cart in the product card. Then go to the cart by clicking on the View My Cart button in the window that opens. We will see a list of added items, a field for entering a promo code, and a list of available payment methods. Check everything and go on (black button Proceed to Checkout).

Now you need to select the payment option (card or PayPal) and specify the delivery address and your e-mail address. If you are registered and authorized, most of the information will be copied from the corresponding fields in the account. Important point: selecting Buy Now on the first step we will get to this page at once, but PayPal will be automatically selected as payment.

You will be offered two types of delivery: standard and expedited, – paid parcel insurance and several types of discount coupons to choose from (their number depends on the total amount in the cart). At the end of the registration will be left to pay for the goods. It will be transferred for delivery as soon as the funds are credited to the company’s account (you will be notified by email and in your personal account).

Additional features

In addition to retail ordering, shipping, payment, and personal account management, which can be attributed to the main functions of the online store, there are a number of additional features. These are primarily promotional mailings, online order tracking, reviews and ratings in product cards, size charts, and a wholesale program.

Newsletter

If you want to find out about promotions that start at Tactical Gears, as well as to participate in special (closed) sales, you should subscribe to the promotional newsletter of the retailer. To do this you should fill in the form at the bottom of the site, indicating your e-mail, or set the subscription in your personal cabinet (in the same place you can unsubscribe anytime). Letters will come to the specified email address a couple of times a week.

Online order tracking

In the User Center section of the bottom menu of tacticalxmen.com you will see Tracking Order option. This is an option for those who have already made a purchase in the online store. In the form, which opens by clicking the link, you must enter a unique number (assigned to each order). And the system will display the current status of the shipment (at what stage it is: sent, in customs, etc.).

Product reviews and ratings

Even unregistered users of the site can leave feedback about the catalog products on their pages (in the cards). And give them ratings, on the basis of which product ratings are formed. This helps others not only to evaluate the quality, but also to choose the most suitable option out of several similar products.

Size chart

The size tables (grids) with deciphering of markings are also offered to help buyers. They indicate sizes in centimeters and inches. Depending on the type of product it may be the chest circumference, waist circumference, hip circumference, back or shoulder length, foot length, etc. In addition to the standards, there are recommendations on what is best to take for your size (some models may be oversized or undersized, and some come in size).

Wholesale program

The seller cooperates with both individuals and legal entities, offering wholesale deliveries of its products to various regions and countries. Terms are discussed with each partner individually. To send a request for cooperation, write to [email protected].

Mobile application

The online store has no mobile application that can be downloaded to the user’s device. But there is high-quality mobile adaptation of the site itself, so there are no difficulties in working with phones and tablets. The functions of the version are the same as those of the desktop, all the buttons work, the text is large enough to be read, and the design and layout elements do not overlap the main content.

Payment and delivery at TacticalXmen

Tactical Gears operates on a prepayment basis. Payments are predominantly made through PayPal (chargeback – in case you do not receive your order, you can return the funds directly through the payment system, without involving the seller). For some countries also bank cards VISA, MasterCard, Maestro are available. Calculations are made in dollars, so the client takes the conversion fee.

How do I pay for my order?

You pay for your order at the final stage of the registration process on the site. As soon as you click Continue Payment, the system redirects you to the PayPal payment gateway, where you have to log in and then confirm the transaction with a code from the SMS text message sent to your phone by your provider.

Shipping methods

The site does not specify what transportation companies and courier services the seller cooperates with. Users are offered two tariffs:

• Standard Shipping. Takes 7 to 15 business days and costs 28$.
• Fast Shipping. Takes 5 to 10 business days and costs 58$.

Individual items are sent free of charge – they are placed in a special section of the catalog. In addition, in their cards there is a label warning about it. Additionally, cargo insurance is paid – in case of loss or delay in delivery time. In our case, its cost was 36.80$ (all determined by the amount of purchase).

Ways to return merchandise

The seller gives 30 days to exchange and return items purchased from them. You cannot return items:

• Without a readable serial number.
• With damage (unless you can prove that this damage occurred before receipt or as a result of operation in accordance with the rules).
• Without the original packaging and/or accessories they came with.

To request a refund, contact support. You will be asked questions and given an address to send the product back to the seller (its cost will be paid only if there were violations on the part of the company). You will receive a refund within 3-5 working days from the date the seller receives the parcel from you. If you choose a replacement, it will be sent within 1-3 business days.

Tactical Gears bonuses

The Tactical Gears bonus program includes discount coupons (similar to those offered by AliExpress), a discount for subscribing to an advertising newsletter, discounts for military and law enforcement personnel, and earnings for partners (referrals). Let us tell you more about it.

Discount coupons

At one stage of order placement in the cart of the site the user is offered to enter a promo code – a unique code from the coupon that activates the discount. The seller sends coupons from time to time to clients who have subscribed to the free promotional newsletter. In addition, they appear at one of the stages of order placement. For example, we were offered a choice of 5% discount for an order over $20.24, 10% discount for an order over $40.48 and 15% discount for an order over $60.72 because our check was higher and we met the terms of all three.

8% subscription discount

A starter bonus that users who sign up for the promotional newsletter get, minus 8% on their next order at Tactical Gears. The discount is not cumulative with others, i.e. it does not apply to items already on sale in the store at discounted prices.

Discount 12% for military and law enforcement officers

A 12% discount on the entire range is available to active military, members of the Military Reserve and National Guard, retired or demobilized with honors, law enforcement officers with powers of arrest, retired law enforcement officers, firefighters (active and retired), active volunteer firefighters and first responders, including EMTs.

To activate the bonus, they need to enter the promotional code military20 in the shopping cart of the order. And if the purchase amount exceeds 100 USD, free shipping will be provided in addition. In the terms of the promotion the seller specifically states: users who do not belong to the above categories and try to cheat him, will be fined 15% of the order amount and blocked (will not be able to continue shopping on the site).

Referral program

Both legal entities and individuals can participate in it. You don’t have to have your own site to earn money. Participants in the referral program register at tacticalxmen.comThey go to the Affiliate section of their personal account and copy their unique link for placement on social networks, messengers, the YouTube channel or an e-mail list. Or they “share” it directly from their personal accounts. If new clients follow this link, they are included in the affiliate statistics (in the Affiliate section). From each of their purchases the latter receives 15%.

Tactical Gears has also previously partnered with the CPA network Admitad. The company offered its partners to earn money by attracting new customers to its online store. The commission amount was 10% of the order amount of the attracted users.

Complaints at tacticalxmen.com

There are quite a few reviews of the online store on international review sites like Trustpilot, which are trusted because they take moderation and validation seriously. Many users who left comments there complained that they could not receive the parcel with the paid order. Some of them paid for the order via PayPal, and after a while they were able to receive monetary compensation. Someone was offered the option to pay for return shipping, which people no longer agreed to.

Although some customers (less than 20%) were still satisfied with their purchase at the online store. They write about the good quality of the products and note that it is not necessary to be guided by the deadlines announced on the site.

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Supervisory authorities

If we believe the information in the footer of the site, the online store is managed by Tacticalxmen Inc. We were unable to find out what kind of company it is and what country it is registered in: there is practically no mention of it on the web. The site only gives the address of the factory in China. The law of the country in which the buyer lives is stated in the user agreement as applicable to the relations between the seller and the buyer. Therefore, the question of the regulation of the legal entity remains open.

User Agreement tacticalxmen.com

User Agreement of tacticalxmen.com defines the nature of the legal relationship between the buyer and the seller. And it establishes the rights and obligations for each of the parties. Thus, the first sentence says that only one account can be registered for one user. If a duplicate is found, it will be blocked, just like the main account, without prior notice.

You must provide accurate and truthful information about yourself. If you fail to comply with this condition, the company will not be liable for your losses and damages.

Tacticalxmen Inc. is also not responsible for late delivery.

The company reserves the right to stop communicating with customers who violate ethical behavior when communicating with its representatives. This may take the form of aggression, insults, direct or implicit threats, derogatory or inflammatory language, unfounded accusations and even excessive complaints in relation to the value of the order and/or the scope of the problem.

Customer Service

Users can contact the support of the online store:

• By e-mail: [email protected].
• With the help of tickets in the personal cabinet.
• Via chat (Facebook widget) on the website.
• With the help of Facebook.

Most common questions are answered in the knowledge base (FAQs).

Is Tactical Gears a scam?

Tactical Gears offers the opportunity to buy products made by a Chinese factory. But what country the owner of the online store, Tacticalxmen Inc., is registered in is unknown: the seller offers us to be guided by our (applicable in the country of residence of each particular purchaser) legislation when dealing with controversial issues. And he does not name his jurisdiction.

There is no direct telephone contact with him either. Online reviews (on verified sites) show that customers have difficulties with receiving orders and refunds. All of the above, given that the company works on prepayment, makes you wonder. It does not seem that Tactical Gear is a scam (after all, positive opinions about the seller also occur), but there are always risks associated with delivery.

Conclusion

Online store Tactical Gears offers a good (considering the specifics of the products) choice and variety of bonuses: discount on the first order, gift coupons, discount for certain categories of customers, free delivery of some types of products. Registration on the site only takes a minute. Almost as quickly an order is placed. Pre-payment is valid, which raises questions among users. But the fact that payments are made via PayPal is somewhat reassuring: the payment agent supports the return of transactions if commitments to the client are not fulfilled (the order did not come). Although the procedure requires time and patience.

The reviews of the seller are not the brightest: many people complain that they have not received their packages. And in the user agreement it says that the company is not legally responsible for delivery. In addition, if you contact the helpdesk too often or behave rudely, in their opinion, they will stop communicating with you altogether. This is all spelled out in the user agreement.